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          Find a Location

          EchoPark Automotive has 19 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforEchoPark Automotive

            Used Car Dealers
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            2.63/5stars

            Average of 207 Customer Reviews

            Customer Complaints

            320 complaints closed in last 3 years

            96 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/9/2019

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            EchoPark Automotive has 19 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              12/20/2018
              Years in Business:
              9
              Business Started:
              12/1/2014
              Business Incorporated:
              12/9/2013
              Accredited Since:
              10/9/2019
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • EchoPark Automotive, Inc.
              Business Management
              • Ms. Marielle Bernacchi, Marketing Manager
              • Ms. Nikki Correll, Media Manager
              • Mr. David Smith, CEO
              • Mr. Heath Byrd, Treasurer
              • Mr. Stephen Cross, Secretary
              • Mr. Thomas Keen, Vice President
              • Mr. Walt Mouttet, Secretary
              • Mr. John Russ III, Vice President
              • Mr. Austin Kremers, Controller
              • Mr. Jeff Matthews, Vice President
              • Mr. Geoff Axton, Vice President of Operations
              Contact Information

              Principal

              • Mr. David Smith, CEO

              Customer Contact

              • Ms. Marielle Bernacchi, Marketing Manager
              • Mr. Heath Byrd, Treasurer
              • Mr. Stephen Cross, Secretary
              • Mr. Thomas Keen, Vice President
              • Mr. Walt Mouttet, Secretary
              • Mr. John Russ III, Vice President
              • Mr. Austin Kremers, Controller
              • Mr. Jeff Matthews, Vice President
              • Mr. Geoff Axton, Vice President of Operations

              Industry Tip

              BBB Tip: Buying a used car

              Customer Complaints

              320 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/05/2024

              Complaint Type:
              Advertising/Sales Issues
              Status:
              Resolved
              Hello, I showed interest in Echopark's inventory and test drove one car. However, the estimate provided by the salesperson exceeded my budget, leading me to decline the purchase. The next day, I selected another car for a test drive, but despite its listed availability, I was informed it was already sold, so I left without a test drive. After multiple confirmations with their customer care, I returned the following day, only to find the car available, which was surprising. I liked the car and agreed to run a credit check as a newcomer to the country revealed a higher interest rate due to my limited credit history. Despite this, I obtained the estimate and explored options for a co-signer or an alternative loan. Meanwhile, I found another car of interest and requested a test drive, hoping to finalize the deal promptly with higher interest rate. However, after a 40-minute wait, an executive returned, stating they couldn't find the keys, preventing the sale. I'm perplexed by whether these incidents were coincidental or intentional. The first time they claimed the car was sold despite availability, and the second time they lost the keys, with a month-long wait for replacements. Now, I can't buy from another dealer due to the recent credit check, which already affected my credit score. Another inquiry will lead to further score reduction and higher interest rates
              Read More

              Customer Reviews

              207 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jen A

              02/22/2024

              ***** was an ************ to work with. He was knowledgeable, friendly, and professional. He helped me get the exact car that I wanted, and even advocated for getting me a better price on my trade-in. I'll definitely be coming back the next time I'm in the market for a car.

              Local BBB

              BBB of Southern Piedmont and Western N.C.

              BBB Reports On

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