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Find a Location

EchoPark Automotive has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforEchoPark Automotive

    Used Car Dealers
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    2.67/5stars

    Average of 203 Customer Reviews

    Customer Complaints

    302 complaints closed in last 3 years

    78 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/9/2019

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    EchoPark Automotive has 19 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      4401 Colwick Rd, Charlotte, NC 28211-2311
      BBB File Opened:
      12/20/2018
      Years in Business:
      9
      Business Started:
      12/1/2014
      Business Incorporated:
      12/9/2013
      Accredited Since:
      10/9/2019
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • EchoPark Automotive, Inc.
      Business Management
      • Ms. Marielle Bernacchi, Marketing Manager
      • Ms. Nikki Correll, Media Manager
      • Mr. David Smith, CEO
      • Mr. Heath Byrd, Treasurer
      • Mr. Stephen Cross, Secretary
      • Mr. Thomas Keen, Vice President
      • Mr. Walt Mouttet, Secretary
      • Mr. John Russ III, Vice President
      • Mr. Austin Kremers, Controller
      • Mr. Jeff Matthews, Vice President
      • Mr. Geoff Axton, Vice President of Operations
      Contact Information

      Principal

      • Mr. David Smith, CEO

      Customer Contact

      • Ms. Marielle Bernacchi, Marketing Manager
      • Mr. Heath Byrd, Treasurer
      • Mr. Stephen Cross, Secretary
      • Mr. Thomas Keen, Vice President
      • Mr. Walt Mouttet, Secretary
      • Mr. John Russ III, Vice President
      • Mr. Austin Kremers, Controller
      • Mr. Jeff Matthews, Vice President
      • Mr. Geoff Axton, Vice President of Operations

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      302 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/05/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Resolved
      Hello, I showed interest in Echopark's inventory and test drove one car. However, the estimate provided by the salesperson exceeded my budget, leading me to decline the purchase. The next day, I selected another car for a test drive, but despite its listed availability, I was informed it was already sold, so I left without a test drive. After multiple confirmations with their customer care, I returned the following day, only to find the car available, which was surprising. I liked the car and agreed to run a credit check as a newcomer to the country revealed a higher interest rate due to my limited credit history. Despite this, I obtained the estimate and explored options for a co-signer or an alternative loan. Meanwhile, I found another car of interest and requested a test drive, hoping to finalize the deal promptly with higher interest rate. However, after a 40-minute wait, an executive returned, stating they couldn't find the keys, preventing the sale. I'm perplexed by whether these incidents were coincidental or intentional. The first time they claimed the car was sold despite availability, and the second time they lost the keys, with a month-long wait for replacements. Now, I can't buy from another dealer due to the recent credit check, which already affected my credit score. Another inquiry will lead to further score reduction and higher interest rates
      Read More

      Customer Reviews

      203 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Morisha B

      1 star

      04/12/2024

      Added cost and services I did not want. That had I warranty I did not want to buy and said it was mandatory.

      Local BBB

      BBB of Southern Piedmont and Western N.C.

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