Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Interval Exit Services advised that they would get me out of my timeshare. I paid them over $9000 to go through this process and I was advised that it could take up to 3 years for the process to be completed. I started in April of 2022. As of October 2024, I have not been able to get in contact with anyone at the company. And I am still not out of my timeshare contract.

  

  Business Response

  Date: 11/10/2025

  Thank you ******** for contacting our company, we strive to resolve all issues with urgency.  I have reviewed your file in full and will be providing your cancellation documents for you to view here.  Found on page 7 of the Trustee Deed, 2nd from the bottom acknowledging the cancelation of the ******* points.   We did send you a copy of these documents by mail in May of 2025, to the address we have on file.  The timeshare company acknowledged the surrender and re-conveyance of your deed on May 21st 2025.  We were notified a few months earlier that the cancellation had been approved.  Our Case Manager ****** had reached out to you several times during that period to inform ******** of the great news.  Those calls went unanswered and un-returned.  Although this process took longer than anybody involved would have liked, we did obtain the cancellation result desired.  We appreciate ********** business, and patience through this process.

  Customer Answer

  Date: 11/10/2025

   
  I am rejecting this response because:
  I was never notified.  I have nothing in writing.  I never received any phone calls.  the only phone call I have received was on 11/6/25 after I filed this claim.  I returned the call back to ***** and still have not received a return call.  I do have several emails that I sent to ***** ****** since late 2024 that went unanswered.

  Per the attachment, what does this mean?  And if it has been released, why is it still on my credit report?  Additionally, there was a reference to a "********" in their response...who are they speaking of?  My name is not ********.

  I would like to talk to someone ASAP.

  Thanks.

  ******* ******

  

  Business Response

  Date: 11/26/2025

  ******* has been provided a copy of the court document showing the cancellation of her Timeshare ownership, as we always do.  There was a 9 min 24 sec call to ******* on 11/11/25 at 1145am between her and ***** that explained the cancellation and sent her both copies.  ******* has also been enrolled with credit cleanup assistance and it is currently underway.  The transaction is on her credit report because she bought timeshare points, and took out a loan to do so, it takes time to remove after the cancellation is complete.  I think ******* is upset because auto-correct spelled out her name as "********"  and I missed it before sending my response.  Then she fired off this email to the BBB again within 24 hours of her conversation with ***** the day before.  ******* is timeshare free!