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Business Profile

Sales Lead Generation

Quantum 3 Media, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sales Lead Generation.

Complaints

This profile includes complaints for Quantum 3 Media, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Quantum 3 Media, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 157 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Consistent calls throughout the day, have homeowners and car insurance bundle from specific company. We are NOT looking for new insurer

      Business Response

      Date: 07/14/2023

      Hello, 
      I write in response to Complaint # ********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone.  *********** calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back. 

      *************; Adams  indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list. 

      We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records. 

      We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved. Thank you. 
      The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ************************* or by phone: Call ************** or TTY: **************. 

    • Initial Complaint

      Date:07/14/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today is July 13, 2023, I have received 13 phone calls from Q3M insurance in two days. I made the mistake of not looking at the caller ID before I answered the phone. As soon as the person started speaking, I hung up. Well, I guess because I answered they assumed it was a live line and called five times that dayminutes apart. I am on the Do not Call list but it seems to have no deterrence to these companies. Blocking this company has no effect on them. Therefore, I would like to file a complaint against this company. I would like to know what my options for holding this company accountable. Thank you.

      Business Response

      Date: 07/14/2023

      Hello, 
      I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone.  *********** calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back. **************;

      ***** indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list. 

      We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records. 

      We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved. Thank you. 
      The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ************************* or by phone: Call ************** or TTY: **************. 

    • Initial Complaint

      Date:07/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company calls me 2-3 times daily and I want them to stop! They leave NO message and I have no business with them nor want any!

      Business Response

      Date: 07/13/2023

      Hello, 
      I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone.  *********** calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back. 
      ***************** indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list. 

      We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records. 

      We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved. Thank you. 
      The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ************************* or by phone: Call ************** or TTY: **************. 

    • Initial Complaint

      Date:07/11/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Q3M Insurance keeps calling my cell number and then hanging up if I answer. I have NEVER contacted this company and asked for anything and I am not interested in doing so. They need to stop harassing people with unwanted spam calls.

      Business Response

      Date: 07/14/2023

      Hello, 
      I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone.  *********** calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back. 

      *********************** indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list. 

      We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records. 

      We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved. Thank you. 
      The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ************************* or by phone: Call ************** or TTY: **************. 

      Customer Answer

      Date: 07/14/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and while this satisfies my complaint, it does not stop the predatory practices of your company for other unwilling participants.
      Thank you. 

    • Initial Complaint

      Date:07/10/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Q3M Insurance has been making repeated unsolicited telemarketing calls to my phone number for two days. On 7/6/23 they called twice, and today, 7/7/23, they have been calling every two hours since 10:15a.m. I am enrolled in the National Do Not Call Registry. I have never made any form of contact with this company in the past, and I have not answered any of their calls, but they continue to call every two hours. Please have this business completely remove my phone number from their calling list. Thank you!

      Business Response

      Date: 07/17/2023

      Hello, 
      I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone.  *********** calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back. 

      *************************** indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list. 

      We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records. 

      We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved. Thank you. 
      The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ************************* or by phone: Call ************** or TTY: **************. 

      Customer Answer

      Date: 07/18/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    • Initial Complaint

      Date:07/07/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They call numerous times every day and just hang up if I do answer my phone. Its very annoying.

      Business Response

      Date: 07/07/2023

      Hello, 
      I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone.  *********** calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back. 

      *************************** indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list. 

      We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records. 

      We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved. Thank you. 
      The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ************************* or by phone: Call ************** or TTY: **************. 





    • Initial Complaint

      Date:07/07/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Repeated spam/automated phone calls received from multiple numbers identified at Q3M Insurance.

      Business Response

      Date: 07/07/2023

      Hello, 
      I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone.  *********** calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back. 

      *********************** indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list. 

      We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records. 

      We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved. Thank you. 
      The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ************************* or by phone: Call ************** or TTY: **************. 




    • Initial Complaint

      Date:07/07/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ongoing multiple spam calls daily from Q3M using a variety of 415 area code numbers ... one of the most irritating and persistent spammers I've ever experienced.

      Business Response

      Date: 07/07/2023

      Hello, 
      I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone.  *********** calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back. 
      ***********************;indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list. 

      We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records. 

      We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved. Thank you. 
      The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ************************* or by phone: Call ************** or TTY: **************. 




      Customer Answer

      Date: 07/07/2023

       
      Better Business Bureau:
      Since there have been numerous similar complaints hopefully this organization will consider changing their business practice in general.

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 


    • Initial Complaint

      Date:07/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked Q3M multiple times to take me off their call list. They keep calling my cell number. I block each number they call from but they keep changing phone numbers so the blocking does not work. They call during my business hours, during the evenings, during weekends, during holidays. It is annoying and if this doesn't stop, I like to understand what kind of legal action I may take for related stress this is causing me, and my family.

      Business Response

      Date: 07/07/2023


      Hello, 
      I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone.  *********** calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back. 
       
       ***************************** , indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint has been added to our Do Not Call list. 

      We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records. 

      We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved. Thank you. 
      The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ************************* or by phone: Call ************** or TTY: **************. 






      Customer Answer

      Date: 07/07/2023

       
      I am rejecting this response because these complaints about Q3M Insurance needs to remain until I am ensured that I receive not more calls from them.  The same responses were given to others and yet the calls continued.  Until the calls stop, my review and complaint should remain.

      ******


      Business Response

      Date: 07/11/2023

      Hello,  
      I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone.  *********** calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back.  
       
      ***********;********, indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number in the Complaint was added to our Do Not Call list on 7/7/2023. 
       
      We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records.  
       
      For your convivence, we are including the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved. Thank you.  
      The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ************************* or by phone: Call ************** or TTY: **************.   

    • Initial Complaint

      Date:07/05/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is calling several times every day. I want them to stop!

      Business Response

      Date: 07/05/2023

      Hello, 
      I write in response to Complaint #********. Quantum 3 Media is a licensed insurance agency that employs insurance Advisors who assist consumers with pre-qualifying them with ******** over the telephone.  *********** calls people who have requested a call from an Insurance Advisor by, for example, opting in through an online webform, returning a completed business reply card and/or calling in response to an advertisement and requesting a call back. 

      *********************** indicated in the Complaint that they do not want to receive telephone calls from the Company. As per Complainants request, the telephone number i--------------n the Complaint has been added to our Do Not Call list. 

      We strive to achieve the highest levels of customer service and customer satisfaction and we use our best efforts to resolve customer issues to the customers satisfaction, as we believe we have done here.  Accordingly, we would greatly appreciate it if you would close this Complaint and remove any negative implications of the Complaint from our Better Business Bureau records. 

      We have also included the National Do Not Call list information (below) as well so you can possibly limit other unwanted calls, not related to our company. No further action will be taken by our company, and we consider this matter resolved. Thank you. 
      The National Do Not Call Registry lets you limit the telemarketing calls you receive. Stop unwanted sales calls with registering your phone number by visiting Online: ************************* or by phone: Call ************** or TTY: **************. 





      Customer Answer

      Date: 07/05/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    Quantum 3 Media, LLC is NOT a BBB Accredited Business.

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