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Business Profile

Restaurants

Bojangles'
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 84 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out to the Bojangles corporate office days ago and got no response. I want a refund for an online order that wasnt fulfilled due to the location choosing to lock its dining room and force online customers to wait on the drive thru line for their purchase. The store refused to refund my money for the purchase. No one has contacted me back and Im extremely annoyed by this. Gas wasted sitting in a drive thru line for over 45 minutes. It has been 7 days now and still no one responds. The customer service from the restaurant and their hierarchy is poor. This occurred on 10/9/22 at ******************************************************************* charged $9.03

    Business Response

    Date: 10/28/2022

    Emailed customer delivery support details to process the refund. 

  • Initial Complaint

    Date:10/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wife placed an order on Bojangles website for curbside pickup. Six minutes later when she got there she was told that someone used her name to pick up the food. That is not possible unless an employee messaged a friend to use the name or the manager was just lying. She showed the manager her receipt and the manager said it didn't matter and wasn't her problem anymore. This occurred around 9/8/22 at 10am at the US1/*************** ********* ************** location. Wife had to order and pay $22 for the same food again. Have tried for a month to reach out to corporate through their website and email but still no response. Had I been there I would have called the police and reported the possible fraud, identity theft, and robbery.

    Business Response

    Date: 10/12/2022

    Please send the online refund request to the delivery team at ****************************************** and include the online order number confirmation, dollar amount, and the last 4 digits of the card used for payment.  

  • Initial Complaint

    Date:10/04/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 10/02/22 Amount:$22 Location: ********************************************************************** I visited this location on 10/2/22, When ordering two 3pc supreme chicken tender meals the clerk stated my order was going to be $20. That price sounded a tad odd considering the meals are $7.59 a piece. At the window the cashier stated to me that my total was $22 and at this point I asked for an explanation of the charges considering I visit this location weekly. The cashier and the manager on duty explained to me that there were price increases however the ordering boards had not been updated, and she would not honor the price on the board. I then being extremely upset with this response I refused to pay for the food and drove away. I definitely feel like this location employees were trying to price ***** me out of my hard earned money, especially since there were no signs to corroborate and justify the prices they were verbally telling me. Its put a bad light on Bojangles for me to the point Im hesitant to spend my money with Bojangles in the future.

    Business Response

    Date: 10/12/2022

    Thank you for sharing your experience and providing valuable feedback; your comments have been shared with leadership.  
    Our sincere apologies for your negative experience, we strive for your experience to be satisfactory every time you choose Bojangles, and we will use this opportunity for training purposes to improve our overall customer experience.  

  • Initial Complaint

    Date:09/13/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I arrived at the Bojangles on ***************** around 8pm I placed my order through the app. 20 minutes later I get no update on the app then I decided to try and call the store no one ever picked up . Another 20 mins roll by then I decided to enter the drive through line then I was told to pull upfront. I did that and still never received my food after waiting a total of 45 mins this completed messed up date night. I had to end up giving business to the competitor Churches.Also, Ive filled out a complaint form several times and still havent been contacted. Im requesting a gift card due to this inconvenience and I still didnt get a refund from the charges from ordering the food on the app.

    Business Response

    Date: 09/29/2022

    The digital team has confirmed that the refund has been processed.  Please allow a few business days for the credit to apply on the card used for payment. 

    Customer Answer

    Date: 09/29/2022

     
    Complaint: 18018149

    I am rejecting this response because: Im also requesting a gift card due to the inconvenience 

    Sincerely,

    *****************************

    Business Response

    Date: 10/03/2022

    Area Director confirmed a $40 gift card has been sent to customer.

    Customer Answer

    Date: 10/03/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:08/30/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False advertisement. My Mother and I signed up for the app, with the offer of receiving a free chicken sandwich. After literally going to 4 different restaurants, we gave up. Locations did not either accept the coupon or could not pull up the coupon to be able to honor our sandwich offer. Please stop this false advertisement.

    Business Response

    Date: 09/13/2022

    Thank you for contacting us; we apologize for the inconvenience and would like to offer you the following two Free One Time offer codes

    Chicken Sandwich One Time Use code: D8XESW

    Free 2PC Dinner One Time Use code: TNT9GF

  • Initial Complaint

    Date:08/24/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/21/22 I went to Bojangles on ********************************************************************************** at 6:17:46 PM to get dinner for my wife and 2 kids. when I got there the said it would be a 30 to 45 minute wait to which I said ok. after my wait of about *********************************************************************************************************************************** when I got home I realize the 12 piece family meal I ordered only had 9 pieces. the 3 piece dinner I ordered wasn't even in the bag! I've tried contacting Bojangles through the "Support" Email AND The website! I just want a refund so I can get the family meal i paid for. at this point however I feel as if Bojangles isn't deserving of my business which ***** because I've been eating there for a long time now. If you guys do want to make this right please contact me.Thanks, *********************************

    Business Response

    Date: 09/30/2022

    the complaint was sent to the franchisee who will need to follow up and process the refund.

Bojangles' is BBB Accredited.

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