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Business Profile

Replacement Windows

Renewal by Andersen of the Carolinas
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.67

Average of 6 Customer Reviews

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Review Details

  • Matt P

    Date: 06/27/2025

    I signed a contract and was assured that I had a legal right to cancel within 3 days. Thats true, but when I did cancel within the 3 day period, what I wasn't told is that they have the right to not credit me back for 10 business days. I had to stare at an $18,000 charge on my credit card for almost 2 weeks before it showed up credited back . They could have issued the credit much sooner but they didn't because they seemingly could care less about a customer who cancels. I also found that they didn't respond to email requests when I asked about the status of my credit. I sent 2 emails on day 10 and never received a response. I had to finally call the credit card company on day 11 to get the answer to the question I was asking, which was that they did finally issue the credit on day 10 and that it should post a couple of days later.If they had responded to my emails as any customer friendly company would have, I would not write this review even though I could go into more complaints about the sales process. I would just let the matter go. But they didn't respond, and the folks on the other end are anonymous so can hide behind just their 'general contracts' email address and avoid accountability, so I decided to speak up.

  • Mary G

    Date: 01/26/2024

    We were very happy with the service provided by ******. All of our dealings with Renewal have been great.

  • Amanda C

    Date: 01/20/2024

    I think my parents are being ripped off because theyre elderly. Unfortunately they signed a contract to replace double glass doors for $18,000! Im seeking legal advice on this because that amount is absurd.

  • Laurie J

    Date: 10/19/2023

    Technician was prompt, kind and courteous in changing out a window. He let us know the exact time frame he would arrive, completed work continously but efficiently and was gone. We are very happy with all of our Renewal by Andersen windows.

    Renewal by Andersen of the Carolinas

    Date: 10/20/2023

    ******, Thank you for your wonderful review of your recent experience with Renewal by Andersen. We welcome you to our customer community and hope that you are enjoying the Fall Foliage through your new windows!

  • Wil P

    Date: 02/02/2023

    Great job. Had a couple of doors that needed a little adjustment. Technician came out and adjusted doors and made sure we were happy.

  • Irmgard A

    Date: 02/01/2023

    ****** arrived on time and did did a great job in fixing our door handles. He was very polite and professional. Great service, thanks so much.

Renewal by Andersen of the Carolinas is BBB Accredited.

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