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Business Profile

Property Management

RKW Residential

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for RKW Residential's headquarters and its corporate-owned locations. To view all corporate locations, see

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RKW Residential has 29 locations, listed below.

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    Customer Complaints Summary

    • 48 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business has failed to fix a leaking roof in the tenants townhouse since November of 2024. The leaking has continued and threatens safety and tenant property. The tenants have contacted the property multiple times about a resolution with notions of fixing it but nothing ever being done. There are also maintenance issues in the house that have not been fixed since October of 2024, with their excuses being low staff. They have not expanded the maintenance team in the 7 months that the issues have been going on.

    • Initial Complaint

      Date:04/23/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently applied to these apartments and got the worst customer service ever. Spoke to a Guy by the name Rauel or something if that nature. Took a tour gave him the full run down on my entire move in situation and how me and my dad would be moving in. Fast forward to time to do the application Im call the office and hes never there. I continue to do the application which is confusing, I see no option to add a co-applicant and pay the $100 dollar fee before being told I was suppose to add co-applicant first. Now get some text messages that sends me to an authentication app that turns into some messenger that tells me in like 30 mins Im denied. I call the office to try to figure out whats going on and get told that I would have to apply again considering I didnt add the co-applicant the first time my all had been denied, and there is nothing they can do. By this time Im frustrated and Im mad on the phone, but I explain to the lady I know its not her fault even though Im upset. For some reason she gets mad and starts going on about how I dont even make 2X the rent anyway so what am I mad for. Very rude and unprofessional and I explained to her this is why my dad was going to be the co-signer. I hang up before the conversation gets worse, only to receive a call back from the property manger being twice as rude tell lies saying you have 19 evictions anyway so we wouldnt accept you if you had 20 co applicants which is a completely lie and again disrespectful. I demand that to get in contact with the property managers boss to have this matter handled about this propertys customer service skills.

      Business Response

      Date: 04/24/2025

      Good Afternoon,

      Could you please let us know what apartment community you applied to?  It is not listed in the narrative.

      Customer Answer

      Date: 04/25/2025

       
      I am rejecting this response because: stone ridge apartments on ***************************************

      Business Response

      Date: 04/25/2025

      Thank you for your response.  *** does not manage this community, therefore, we are unable to refund any money.

    • Initial Complaint

      Date:03/13/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing, in regard to, months long complaints about noxious smoke emanating into my apartment. The "smoking" tenant(s) are negating the terms and conditions (performance) of the contract signed with ******************* (RKW Residential) and have been/are willfully causing physical and financial harm to me. Thus, not adhering to, the ** law statutes and contract obligations with ******** (RKW Residential). Section 42 of ** law deals with "Landlord and Tenant" Law. The negation of ******** (RKW Residential) to remediate and/or alleviate this situation, has caused significant harm, to me, as a tenant. "No-Smoking Addendum" sign by all apartment tenants states, "Smoking also refers to use or possession of burning, lighting, vaporize, or ignited non-tobacco products if they are noxious, offensive, unsafe, unhealthy or irritating to other persons"As of Feb 28, requested the option to terminate my lease, based on the above circumstances (lease termination date of April 30, '25). This was approved by ********'s (RKW Residential) management. However, since I am currently renting this apt, for the remainder of my time, there is a contractural obligation to the right of habitability in the quiet enjoyment of my dwelling (residence) and to protect tenant(s) against bullying and/or retaliation.Based on financial/physical damages and harm, lack of complete use to my apt, negation of my right to the quiet enjoyment my dwelling and the negation of contract terms to exist in smoke-free dwelling, within the contract signed with ******** (subject to terms of ** law), I am asking that a rent reduction/full months credit be provided for the months of Nov thru March, for restitution and remediation of the harm and damages caused, to me, ****** ****, while renting with ******** (RKW Residential).Nov (50% reduction); Dec-Feb (full rent return); Mar (partial reduction) Tenant(s) are still heavy smoking, esp during the hrs of 9pm to 6am (New dates 03/09-10, 03/12-13).

      Business Response

      Date: 03/21/2025

      Hello,

      We are continuing to investigate the complaints. We offered ****** **** a transfer onsite, as well as early lease termination with no penalty. ****** **** accepted the offer to terminate the lease contract with no penalty. On 3/17/2025 ****** **** rescinded her Notice To Vacate and stated her intentions were to move forward under the current contract and no longer desired to terminate the lease contract. Please let us know should you need anything further regarding this. 

      Thank you, 

      ***** *****

      Regional Manager

      Customer Answer

      Date: 03/21/2025

       
      I am rejecting this response because:

      I did rescind my notice to vacate due to medical reasons, that I am unwilling to discuss in this complaint. Needless to say, I am not in a position to move as I need to 'rest my body.'

      I am still having to adjust based on the circumstances. Smoking in this apartment is still occurring (03/14-03/20, all day on 03/16 & 03/17). This, does not negate the prior damage that have occurred or negate the lease terms, of a 'smoke-free' apartment.  The contract terms were violated and requesting reimbursement for damages caused.

      Additionally, in order to stay in this apt, air vents are closed.

      Please see prior reimbursement request.


      Business Response

      Date: 03/27/2025

      Hello, we have provided the option to terminate the lease contract with no penalty or transfer onsite. 

      Customer Answer

      Date: 03/27/2025

       
      I am rejecting this response because:

      Customer Answer

      Date: 04/01/2025

       
      I am rejecting this response because:

       

      RKW Residential,

       

      In response to your statement, not once has RKW Residential responded with methods on how it plans to compensate for the financial and physical damages caused. Instead, the options provided only further require, the tenant, ****** ****, to incur additional undue charges, that do not remediate the previous and/or current damages caused while living in RKW Residential.

       

       

      Response to RKW Residential's Statement:

       

      A. 'Offer Tenant opportunity to move on property':

       

      As previously stated in my initial complaint to BBB, 

        *** style="color: rgb(38, 40, 42); font-stretch: normal;">"...moving would cause a hardship (financial) and if ********* could not show remediation of the current scenario, how would it prevent reoccurrence, in the future should another tenant have the same negligent **********************

       

      B. '60 Day Notice to move off property':

       

        *** style="color: rgb(38, 40, 42);">This option, while not remediating the damages previously and/or current damages caused (in direct violation of the contract leasing agreement), allows RKW Residential 60 days to find another tenant to replace the apartment leased by ****** ****. Thus, potentially, not incurring any losses. While still requiring, ****** ****, to incur moving charges and undue stress (damages), by moving prior to her desired timeframe. ******************

       

       

      Neither of the options provided by RKW Residential compensate for the financial loss incurred, by ****** ****, while leasing with RKW Residential during Nov-March. Which is, indeed, a direct violation of the terms of the contract leasing agreement signed with RKW Residential and ****** ****.  

       

       

      Additionally, RKW Residential and ****** **** agreed to the rescinding of previous notice, for reasons mentioned in previous response. This does not remediate and/or compensate for the previous financial damages incurred by ****** **** during the months of Nov-March.

       

       

      Counter financial offers are allowed for restitution to ****** ****.

       

       

      Questions to RKW Residentials:

      If I may have a direct response to the following questions:

       

      1. How does RKW Residential plan to mitigate and compensate for the damages previously incurred, these are cost (damages) that were unjustly incurred and in direct violation of the contract leasing agreement with ****** **** and RKW Residential?

       

       

      2. How does RKW Residential plan to mitigate and/or prevent further reoccurrence of smoking in the apartment, by the offending resident(s) causing damages?

       

       

      3. If a tenant does not pay rent, are they allowed to stay, as this would be a direct violation of the contract with RKW Residential?

       

      Please note, I have seen a few police officers directly walk the premises of RKW Residential to deliver notices to tenants who are in direct contract violation of their leasing agreement.

       

       

       

       

       

       

      Message from BBB

      Please not BBB cannot assist with compensation. 


    • Initial Complaint

      Date:11/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been living at an RKW Residential property since August of 2024 called South and 20 located in ************, **. On November 4th, my washing machine unit began to make a constant draining noise that wouldn't stop. I put a maintenance request in and they arrived to check the washer on November 6th. He did not fix the unit because "it has a warranty on it," however my unit is still not fixed because they claim that they have to call the manufacturer (*********) to come fix this. It has now been almost 3 weeks since I entered the ticket for this. They actually closed my ticket and I had to reopen it. I do not believe that they called Whirpool that week because they closed the ticket. I have repeatedly asked them to just keep me updated on what was happening and when the manufacturer was coming to repair it. They have failed to do all of this and I even got my guarantor to speak with them on the matter because quite frankly I believe they are being discriminatory against me due to my age (23) even though I pay the rent and have done so on time every month. They now refuse to respond to messages regarding the repair and have very unprofessional communication overall. A similar situation occurred on the day I moved into the property. My AC unit was not working and due to the Georgia heat I was not able to stay the night in my apartment after just paying over $1,500 to move into it that day. They did not call the manufacturer to fix the unit until over 24 hours later even though it was within their operating hours and I know this because my guarantor spoke with the technician once he arrived. It is stated in my contract that they are in charge of fixing appliances provided by them in the unit and I am beginning to think that they will continue to withhold service from me and it has caused me to have to spend extra money out of my pocket at laundromats. I do not care for financial reimbursement just want them to do their job and fix it.

      Business Response

      Date: 12/11/2024

       Im actually the Regional Manager over this site and can confirm that the work was actually completed a long time ago.  For context, this property is a brand new property that was built about a year ago and most of the items on the site are still under warranty.  (Buildings included.)  With the appliances being under warranty, if there is an issue, we are to reach out to the manufacturer for them to repair.  If repairs cannot be complete, manufacturer will replace.  With that being said, we did notify the resident that we had reached out and were on their list for services and just pending their technician to come to the site.  As for the ***** I believe that was completed fairly quickly as per her response below, it was completed within 24 hours.

       

      Please let me know if you have time to discuss or if this is enough.  Again, all work requested was completed asap and within guidelines as the appliance itself was pending the manufacturer. 

       

      Thank you,

       

      **** K. *******

      Regional Property Manager

    • Initial Complaint

      Date:11/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted corporate on numerous occasions since June of 2023, left voicemails no one will return my calls. I call the Miami office and they direct me to the ********* location. The people in the office (regional included) are very rude and unapproachable. They have HORRIBLE customer service and would rather go back and forth with you instead of trying to find a reasonable solution for both parties. I have been a resident for 6 years and this is by far the WORST management company when it comes to communication with resident's. There are incorrect charges on my account and charges that are being added falsely and no one will return my call or email.

    • Initial Complaint

      Date:11/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 22 2024 I was presented with a final balance of $2407.00 from RKW Residential property (*************). I disputed this charge as it did not reflect an accurate amount that I owed. Following this the Vice President of ***, ******* ******* and I came to an agreement on a lesser amount and he provided me with a revised final statement that reflected a balance of $223.04. I paid for this by check and confirmed through ******* that RKW (Cape Cottages) has received the final payment.October 27 ************************ my credit that the original balance of $2407.00 was sent to collections. The Vice President of this company lied to me about revising the account statement and provided me with a false revised final statement. RKW Residential provided a false claim to a collections agency.

    • Initial Complaint

      Date:11/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reaching out regarding an issue with the communication around my security deposit return from my rental property in *********, **. When I submitted my lease termination notice, I informed the office that I would be moving outside ******, and they assured me there would be no issue sending the security deposit internationally. After my move-out, the office requested my forwarding address by email, which I promptly provided. However, I received no response, even after a follow-up message sent a week later. I would appreciate any assistance in resolving this matter. A pdf of the email exchange is attached.

    • Initial Complaint

      Date:10/18/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Extremely high sewer and water bill ********** response from management.Claim no leaks yet no explanation for hundreds of dollars in bogus charges.

    • Initial Complaint

      Date:09/19/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 1st I sent an email to the leasing office about my rent amount showing was incorrect and not reflecting my new lease term of 2599. The amount was double the cost. The rental office took several days to respond and once respond stated she didnt see my lease I signed in August, I showed her my lease was signed and she responded back yes she does see that and wasnt sure why it wasnt reflecting and that she would have to reach regional to fix the matter. Days went by and she advised she was going to have to undue my original lease I signed back in August and redo it and have me sign again and than she can have regional fix the amount showing for my rent. My rent amount still was never fixed and on Sept 18th, 2024 a note was put on all residents door that *** resedential effective immediately was no longer managing the property and to forward all concerns to whom the new lease company will be. I am upset because I am left with a bill that should have been fixed weeks ago under RKW because as the lease agent stated that was an issue/error on their part. I have not been able to get any of this resolved and it is now Sept 19th and the balance is still incorrect. I have the entire email thread conversation with the leasing office about the matter. And Screenshot of what the balance states and my lease showing was the balance should be we I signed my lease renewal back in August.

    • Initial Complaint

      Date:09/04/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a guarantor on an apartment lease at **************** in ********* for my son. He moved out, was charged a very expensive fee to break the lease (of which we paid), and told that they would be keeping his $400 deposit for a tiny carpet tear. The representative doing the move-out walkthrough told my son, on audio tape, that she would call him to let him know if the cost to repair the carpet was going to be more than the $400. THIS DID NOT OCCCUR. Instead, the carpet was repaired and then my son was sent an invoice for $175.00. No Call! No Text!! No Email! I have been calling, emailing, texting and begging both representatives from RKW and The ****** since May, 2024 to get this cleared up. Representatives from both organizations refuse to answer the phone or return any voicemails. They all know my name and number and have begun screening the calls and sending my calls straight to voicemail. Instead of working to clear this up, they have chosen send the $175.00 to collections and have caused major affects on my son's credit as well as his girlfriend's credit. Instead of working with us to clear up this obvious accounting mistake, they have chosen to ignore calls, texts, voicemails, and emails to take the opportunity to ruin a young couple's credit. I left a ****** Review about this in August ******************************************************************************************** a positive manner and left a number to call. On September 2, 2024 called and spoke to ****. She assured me she would reach out to *******, Regional Manager, who would call me back by 5:00 PM on September 3, 2024. THIS DID NOT HAPPEN! I called **** again today, September 4, 2024, and once again, NO ANSWER...only voicemail!

      Business Response

      Date: 09/10/2024


      I want to extend my sincere apologies for the experience you had at ****************. This is not reflective of the high standards we strive for, and I am truly sorry for any inconvenience caused. We have carefully reviewed the issues you encountered and have taken the necessary steps to address and rectify them. All relevant documentation has been emailed to you for your reference. If theres anything further we can do to assist you or if you have any additional concerns, please dont hesitate to reach out. Your satisfaction is very important to us, and we are committed to ensuring a better experience in the future.

      Thank you for your understanding and patience.

      Customer Answer

      Date: 09/10/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    RKW Residential is NOT a BBB Accredited Business.

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