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Find a Location

A&S Pools and Pavers has 1 locations, listed below.

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    Business ProfileforA&S Pools and Pavers

    Pool Contractors

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    7907 Rusty Plow Ct, Charlotte, NC 28216-6837
    BBB File Opened:
    8/2/2021
    Business Management
    • Mr. Mario Salmeron, Member
    Contact Information

    Principal

    • Mr. Mario Salmeron, Member

    Customer Contact

    • Mr. Mario Salmeron, Member
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/01/2021

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    We went under contract with ***** at A&S Pools in June 2021 for a 18' x 38' concrete pool with 7' x 7' spa and 900 sq. ft. of travertine decking. During the first 30 days after contract he quickly excavated the pool and poured the concrete shell. At this point he collected the first 3 of 4 scheduled payments. At this point the job progressed stopped for 3 months. After countless texts and phone calls with multiple excuses I was able to get the plumbing and backfill done. That was 6 weeks ago. Again after countless attempts to contact ***** and receiving his verbal agreement to deliver to the job site all the materials and equipment (that I have contractually paid for) ***** has disappeared. The other key fact in this situation is that ***** is a unlicensed contractor doing jobs > $30k. He has found a dishonest General Contractor that files permits for ***** taking on the liability for overseeing these projects, but then distances himself from ***** when customers reach out to him. ***** has done the same thing to two other homeowners in my neighborhood and apparently dozens more in the Charlotte ***** The last conversation I had with this General Contractor he flat out told me ***** has no money to complete my job (as well as many other incomplete jobs) and that if I wanted my pool complete, I needed to start spending the final payment owed on the contract to get the work down and hopefully when that runs out ***** will have money to complete the remaining work. I did not accept that offer. I have also spoke to several of the sub-contractors that have worked for ***** and all have stories of how he owes them money too. At this point we are requesting ***** deliver the contractually detailed Materials and Equipment to the job site so a reputable contractor complete the job. DO NOT DO BUSINESS WITH A & S POOLS OR ******

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Robert P

    1 star

    03/11/2022

    DO NOT USE this company for pool installation. We started working with ***** in March of 2021. At that time he told us we could have our pool installed and ready to go by early May. Once we paid the deposit the delays began. Work did not start until May and many texts and calls went unanswered. I still have hundreds of text messages that document the pain and suffering he put up through. He told us many lies about the status of materials and the liner. We started asking about the status of ordering the liner in May and a few times he told us it was ordered. We ended up calling the company that was ordering it and they indicated it was never ordered. By October, yes October we still did not have the liner, pump filter, salt generator, electrical and proper bonding. No inspections were ordered during this time which we thought was odd. Additionally ***** is not a licensed contractor. He works off a "friends" contractor license which I would think is not legal. His checks started bouncing toward September/October timeframe for services he contracted out. I know this since one came to my house looking for him. Showed me the bounced check. Additionally his check to the county for the permit bounced so I ended up paying the bounce fee and the permit fee myself. In the end, he simply walked away and stopped responding. We have contracted another company to finish the work and I am scheduling the inspections myself. We fortunately stopped paying him after the second payment so we're only going to end up paying ****k more than the original contract price. I honestly don't know how he lives with himself. He is dishonest and takes your money and runs without any thought of completing the project. Thought about suing but would not get any money since he appears to have none.

    Local BBB

    BBB of Southern Piedmont and Western N.C.

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