Reviews

This profile includes reviews for ProForce Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ProForce Pest Control

  5245 Old Dowd Rd Unit 4 Charlotte, NC 28208-2164

  
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  ProForce Pest Control

  5245 Old Dowd Rd Unit 3 Charlotte, NC 28208-2164

  

Review Details

• Review fromRandy B

  Date: 09/05/2025

  1 star
  This company has shameful business practices. I would not recommend or suggest you contract with them-I have tried on numerous attempts to cancel the contract only to be told I need to contact the Account Manager to close the account-very shady biz practices. Stay away from them.
  

  ProForce Pest Control

  Date: 09/08/2025

  We would like to provide clarification regarding this account. The client originally entered into a 12-month agreement with **** on 9/5/24. In May 2025, the client requested cancellation. At that time, he was advised of the early termination fee that would apply and instead chose to accept a price adjustment in order to continue service.On 8/30/25, the client contacted us again and was reminded that cancellation could not be backdated prior to the agreement expiration, as this would result in an early termination fee. He was informed that to avoid the fee, cancellation would need to occur on or after 9/5/25. When the client called on 9/5/25, his account was promptly cancelled and a confirmation email was sent the same ****** every step, our team worked to be clear and consistent in communicating the terms of the service agreement. While we understand the clients frustration, the account was handled in accordance with the agreement in place.

• Review fromJoani W

  Date: 09/03/2025

  5 stars
  I was going to leave at four because I havent had the flea control inside my house yet. But I changed my mind because the service I received today from ***** ******* and ***** was incredible. It was definitely a number five. They were informative. They were friendly. they were easy to talk to. They explained everything and I was overjoyed with my whole service today and the gentleman that came to my house. Oh my goodness he was exceptional and I cant remember his name, please Give a shout out to him. Ya his name is ***** so.He was friendly informative and thorough Wow thank you to all the men taking care of us. We really appreciate you
  

  ProForce Pest Control

  Date: 09/06/2025

  Thank you so much for sharing this thoughtful review. Were glad to hear *****, ******** ****** and ***** made such a strong impression during your visit. It means a lot knowing their professionalism and thoroughness helped create a positive experience for you. Well be sure to pass along your kind words to them, as feedback like this is exactly what motivates our team to keep delivering the highest level of care for our clients. We truly appreciate your trust in ProForce Pest Control and look forward to continuing to serve you.

• Review fromWilliam M

  Date: 08/22/2025

  1 star
  I am completely unsatisfied with the service. The door to door salesman told me that they treat for house flies and that they offer more services then the other guys. Upon further reading the contract I was sent there is no mention of spraying for flies. My first service is last week and I still have tons of house flys.When I first called to cancel, I was transferred to a manager right away. Their connection was terrible and we were disconnected. I have since called back 4 more times attempting to speak to a manager about getting my services cancelled, but I keep getting transferred to the call center, and the call center can not transfer me to a manager. Also their $199 cancellation fee, please stay away.
  

  ProForce Pest Control

  Date: 08/25/2025

  We are sorry to hear about your experience and appreciate the chance to respond.Regarding the concerns with phone communication, we have been experiencing intermittent system issues since early last week, which may explain the difficulty you encountered in reaching a manager directly. We sincerely apologize for the frustration this caused and are working to resolve those ********* for the service itself, our agreement does not list every pest individually. House flies fall under the category of flying insects, which are difficult to control through direct treatments since they must land in the spray to be affected. The most effective approach is identifying and removing the source that is attracting them. Flies are often linked to a food or organic source, so treatment involves source identification rather than guaranteed elimination through chemical application.We are more than willing to send a branch or service manager to your property to help identify and address the source of the flies at no additional charge. Our goal is to provide a resolution rather than enforce a cancellation fee, and we would like the opportunity to help make this right.Please allow up to 2448 business hours for follow-up, as outlined in our client care process. That timeframe has not yet elapsed since your initial request, but we are already escalating your concerns to management to ensure timely assistance.We want to work with you toward a fair resolution and avoid unnecessary fees. If you would like to speak directly with our VIP *********** team, please reach out at ************ so we can expedite support.

• Review fromNicole

  Date: 08/10/2025

  1 star
  This has been a terrible experience, do not go with this company save your time and money! They do not help you when you call. The salesman lie to you to make the sale. We were told if we cancel we would owe the amount he saved us by offering that if we posted a sign in our lawn wed save $29 and pay $99/month. We decided after the second month they were overpriced and called to cancel. The first excuse when we called was that we need a manger to call us back. No one ever called so we kept trying and finally got a sale manager and he told us we werent the first to call and complain that we were lied to by the soliciting salesman. I have his name but dont want to name him here, if I need to I will. He used charm and lies to lure us to go with proforce. We have an Email from the manager that states we canceled and he told us not to pay because he was escalating and then he also said since we were lied to hed take care of the cancelation. Now here we are a month later getting a bill now for $250 a cancelation and I guess another month! This company is a gimic! And I see many others complaining the same as I googled to find bbb to make this complaint. They need to do better! I want my services canceled and have the emails that state that.
  

  ProForce Pest Control

  Date: 08/25/2025

  We are very sorry to hear about this experience and we want to clarify what has taken place.Our records show that the client signed a 12-month service agreement but later requested cancellation about three months in. Normally, this type of early cancellation would include a fee as outlined in the agreement. However, in this case, we waived the cancellation fee and closed the account with no outstanding balance, even though the contract terms allowed us to apply it.We understand there was frustration around inconsistent information from the initial salesperson. While it is true that services can be cancelled at any time, there is typically an early termination fee attached. We have since confirmed cancellation with the client and zeroed the balance so that no further charges will be applied.We regret any confusion or stress this process caused and have provided written confirmation of the cancellation. Our goal is always to deliver on our commitments and provide fair resolutions, even when there may be miscommunication at the sales level.If there are any additional questions or documentation needed, our VIP *********** team is available at ************ to assist.

  Nicole

  Date: 08/27/2025

  We did receive a call from a ******** dont want to disclose any names, and they did help us cancel finally. She was very professional and handled our individual situation with honesty, empathy and compassion. I take back where I got emotional on here in my review, but just needed to be heard and gave my honest struggle of cancelation. Do your homework. I had sales person issues not pest control complaints. I had an individual situation, I dont want to say not to use the company for what theyre for which is pest control. And being a New Yorker moved Floridian I can vouch and say a pest control company is needed, just hope they can do better in the salesperson/ open communication side so they can get reviews on their actual skill. Thank you to the ** I spoke to and the **s ******** they helped the issue and even waived my cancelation and I appreciate that.

• Review fromKathleen M

  Date: 07/31/2025

  1 star
  This is the WORST company I have ever dealt with. I signed a bundle contract. Something I have never done before. They were very convincing. The salesman didn't tell me about canceling until I asked. I called and canceled the contract 2 days after signing. Spoke to several people including a manager. Said no problem, due to fla law about **** cancelation. A month later I got a text they were coming out. After calling and following up, they said I only canceled one of the items in the bundle. Telling me I still have an $89 bill. After much arguing they said they wouldn't hold me to the entire thing. They would lower my bill to $69 for 4 months! Instead of a $290 early termination. There is so much more I could say, but there isn't enough characters. But I think you're getting the drift of this situation. There is so much wrong with this company. The service technician was nice, but that, doesn't cover the humiliation and insulting comments from them. Yes I was UPSET, but, they weren't in my position. They will do ANYTHING to get your money. I have contacted the BBB and the attorney general. There are several other avenues, I am pursuing. DON'T do it. You will be sorry ??
  

  ProForce Pest Control

  Date: 08/04/2025

  Dear Ms. *************** you for taking the time to share your concerns. Were sorry to hear about your experience and truly regret the confusion and frustration caused by the cancellation and billing process.After reviewing your account, we recognize there was a misunderstanding related to your bundled service agreement and cancellation timeline. While our agreements are structured to provide discounted pricing over the course of a 12-month term, we understand you attempted to cancel shortly after enrollment. To help resolve this situation, we have canceled your service, waived the early termination fee (ETF), and issued a refund for all charges except the initial service that was rendered.We appreciate you bringing this to our attention. Your feedback is helping us improve our internal communication and ensure a smoother experience for customers moving forward. If you have any further questions or if we can provide anything else, please feel free to contact our VIP Client Success Team at ************.Sincerely,The ProForce Team

• Review fromketty V

  Date: 07/28/2025

  1 star
  Our experience with this company as been awful We consider it as a scam. Very disappointed
  

  ProForce Pest Control

  Date: 07/30/2025

  Dear *****,Were truly sorry to hear that you feel this way. We take all feedback seriously and would very much like the opportunity to understand what happened and make things ******** ProForce, we are a fully licensed, insured, and locally operated company committed to providing honest, professional pest control services. We want to assure you and others reading this that we are not a scam we stand behind the quality of our work and our commitment to customer satisfaction.Unfortunately, we were unable to locate your account based on the information provided. To better assist you, we kindly ask that you contact our VIP Client Success Team directly at ************. A team member will be ready to listen, investigate, and work toward a resolution that meets your expectations.Thank you again for bringing this to our attention. We hope to speak with you soon.Sincerely,The ProForce Pest Control Team

• Review fromBret B

  Date: 07/21/2025

  1 star
  Their agent ignored multiple no solicitation signs and knocked on our door. Not the kind of company I want to do business with.
  

  ProForce Pest Control

  Date: 07/23/2025

  Thank you for sharing your concerns. We take these matters seriously and expect all members of our team to uphold respectful and professional behavior at all times. If you would like, please reach out to us so we can better understand what happened and take appropriate action ************. Were committed to addressing situations like these.

• Review fromLiz S

  Date: 07/16/2025

  1 star
  There is a early termination fee that the sales person does not disclose. I was told to try the service over the summer and and it I didn't like it I could terminate the contract at anytime. Make sure you read what you are signing. The sales *** have a small phone were you are signing and do not have the ability to read the contract in full. I happened to move and need to cancel the contract and they automatically charged my account the $140 termination fee. I told them I was not informed and was told I could cancel anything however they still went ahead charged me for early termination fee. It was in the agreement I sign so I guess we really can't trust sales people and these companies hiding cancellation fees.

• Review fromEdward S

  Date: 07/03/2025

  1 star
  I do not recommend. They do not keep appointments and do not give you a heads up that they will not show up. When I reached out after scheduled time, they gave me an appointing 10 days out. When I asked to speak to a supervisor, I was told the individual was not available. I use them for a different service which I now regret.

• Review fromClifton H

  Date: 07/03/2025

  1 star
  Pro force signed me up for a year service contract except they never told me until I wanted to cancel in the first 3 months as I was still seeing ants in my house. The guy at pro force said he was specifically spraying for ants. I saw ants the very next day. When I canceled they charged my credit card $149.99 but I never signed or saw a service contract and they could not produce a contract that I had signed. **************** was HORRIBLE AND NON PROFESSIONAL. I canceled them anyway. They better never knock on my door again or it will be a problem. THEY SUCK!!!!