Complaints

This profile includes complaints for ProForce Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ProForce Pest Control

  5245 Old Dowd Rd Unit 4 Charlotte, NC 28208-2164

  
• 

  ProForce Pest Control

  5245 Old Dowd Rd Unit 3 Charlotte, NC 28208-2164

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeated ask this company to cancel this service because I sold the property and they will not. I emailed them on 9-4, 9-11, 9-22 and 9-23 and it's still not cancelled. I called on 9-23 at 11:25 EST and was told by a woman that she has to send it to her manager and she will have to call me back to cancel, that was the only way. Of course, no call and no confirmation of cancellation. I no longer need the service. Email after email and now a call and they will not cancel the service.

  

  Business Response

  Date: 09/24/2025

  We appreciate the opportunity to address this matter. The account referenced has been fully closed, and no early termination fee was assessed. Our team made multiple attempts to connect in order to better understand the concerns, including leaving a voicemail and sending an email confirming the cancellation.
  
  We regret that the client felt the need to escalate the issue and that her experience did not meet expectations. That said, her account is now fully cancelled, and no further billing will occur. Should she have any additional questions or need further clarification, she may reach out to our VIP Care line at ************, where our account managers are always available to assist.
  
  We value all feedback as it helps us ensure a higher standard of service moving forward.
  
  Sincerely, 

  *** ****

• Initial Complaint

  Date:09/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When the Proforce representative who came to my door, i told him clearly that i need it for only one month and he said that its fine and if I don't like the service I could cancel the subscription after one month without any issues and When I tried to cancel after a month (Aug), they claimed they had no record of what the person said and why he mentioned like that but eventually refunded me and confirmed the account was canceled. However, in September, I was charged again for the service. When I called, they said my account was never canceled and said that i need to pay the cancellation fee and they have no idea why i have been refunded, I explained that I had already canceled and received a refund, but they denied having any knowledge of it. This is a classic scamcompanies like this use deceptive tactics to take peoples hard-earned money... Train your representatives properly so that they wont give any misleading information and you might get the money from these tactics from some but at the end of the day you will lose your customers. By adding the cancellation fees itself shows how much you trust your services...

  

  Business Response

  Date: 09/16/2025

  We appreciate the opportunity to respond to this matter. The client stated that they requested cancellation on August 15th, noting that a sales representative had told them they could cancel at any time. While it is true that accounts may be canceled at any time, the signed service agreement clearly outlines that an early termination fee (***) is associated with canceling prior to the end of the agreement term. The client acknowledged that they did not review the agreement in detail, but at no point indicated they had not received or signed it.
  
  When the client contacted us, our representative offered an alternative option through our WOW program, which allows clients to make 90 days of payments ($42.00 per month in this case) in exchange for a full waiver of the *** ($199.00). This option was explained and outlined in detail via email. However, the client did not follow up to confirm their decision.
  
  On September 15th, the client called back. Although the account was eligible for the ***, as a good faith gesture we chose to refund the $42.00 September payment, cancel the account, and waive the *** in full, even though these concessions were not required under the agreement.
  
  We believe this resolution went above and beyond what was contractually warranted. Nonetheless, we value every client relationship and appreciate the feedback provided, which we will use to continue strengthening our communication and service.
  

  Customer Answer

  Date: 09/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:09/13/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scam !!!! Getting charged for services never rendered !

  

  Business Response

  Date: 09/15/2025

  Were sorry to hear about your experience. After reviewing the situation, it appears this was a unique case where we were unable to safely provide service due to the presence of free-range chickens and goats on the property.

  Out of an abundance of caution for the safety of your animals, we could not move forward with treatment. We understand the frustration this caused, and to make things right we refunded your payment in full, cancelled the account, and did not charge any cancellation fees.

  While we wish this could have worked out differently, we want to assure you that we acted quickly to resolve the matter fairly. We will be addressing the sales *** as well that was misleading towards you internally.

  If you would like to discuss this further, please reach out to our VIP Care Line at ************ so we can continue the conversation.

  Customer Answer

  Date: 09/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you.  
  

  key notes: we were called liars ! The sales *** said they did spray for mosquitos and you guys no longer want us as a client because were liars Thankyou for agreeing with me that no services were done 

  
  

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/5/2025 my home was approached by a proforce sales ***resentative. The sales *** ignored a no trespassing sign, which is viewable from the driveway, and a NO soliciting sign that is directly above the doorbell. I immediately told him I'm not interested in anything he is selling and asked him to leave. He began telling me about how this job is how he feeds his 2 year old child and tried to guilt me into listening. I pointed to the no soliciting sign and again told him to leave. He did not leave and began criticizing the size of the sign. (???)After about 2 minutes of back and forth with him trying over and over to listen to him i finally shut the door in his face. This is unacceptable behavior while on another person's property. I work from home and am In and out of a lot of meetings via webcam. When a customer demands you to leave their property then you should leave.

  

  Business Response

  Date: 09/06/2025

  We sincerely apologize for the experience described in your report. At ProForce Pest Control, we expect all representatives to conduct themselves respectfully and to honor posted signage and client requests without exception. What you have shared does not reflect the standards we hold for our team, and we take it seriously.

  We are actively reviewing this matter and will be conducting an internal investigation to ensure it is addressed appropriately. If you are willing, any additional details you can provide about the representative or the circumstances (such as address so we can investigate and ensure you are not bothered by us in the future) would be helpful to our review.

  We also understand and respect that you do not wish to be contacted further, so this request is entirely optional and offered only if you feel comfortable sharing.

  Thank you for bringing this to our attention. We will work diligently to ensure situations like this are prevented moving forward.

• Initial Complaint

  Date:08/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I have three primary complaints with ProForce. 1) The sales tactics employed by the salesperson were misleading at best. We were told we would receive monthly service and that it would effectively handle the pest issues we were facing. The salesperson also failed to include detail about the cancellation policy and this absurd line in the contract: "If for any reason, if for any reason, at any time, the contract is canceled before its completion, and the initial service has been performed, customer agrees to pay the flat cancellation fee of $249." They rushed to do the first service and that is how you get locked in. Again, very little of the specifics of the payment schedule were provided and the salesperson also misled my spouse with "examples" of folks in the neighborhood that were "very satisfied." We are unaware with any of those folks after discussing with our neighbors.2) You pay a monthly charge for a quarterly service? Again, this was not clearly communicated and is evident of misleading practices at best. Yes, the contract suggests that if you communicate they will be "glad" to come out again, but our mosquito issues were never resolved. We tried at least a few times and the representative that came out would not take any responsibility for the failure of the initial work. I was even told that our previous service "over sprayed" and that built up an "immunity" in our mosquitoes....the representative also couldn't even get the name of the spray right. If my wife and I are more familiar with the kinds of spray that the technician is using, that says a lot. We are teachers, by the way. We had calls not returned. 3) It isn't effective. I will tell all of my friends, family, and neighbors to not only refuse the service, but I will encourage them to look into the myriad of examples of shady tactics employed by this business.

  

  Business Response

  Date: 09/03/2025

  At ProForce Pest Control, we take every concern seriously, and we want to clear up the details about this account.
  
  When this account was set up, it was opened under ***** ********, who signed the agreement and also completed the ***** video confirmation. That video clearly presents the cancellation policy and service schedule. While **** ******** is not listed as the account holder, we want to emphasize that we are addressing these details on behalf of *****, the actual account holder, to ensure everything is clear.
  
  This client is on our bundled program. That means monthly mosquito, flea, and tick service from April through October, along with quarterly general pest treatments. The first visit was in June, followed by a regular appointment in July and a reservice later that month. Weather pushed back the August outdoor treatment, so we credited the account and moved it to September 3, 2025.
  
  Our technicians have also noted that the property has a lot of foliage, which tends to attract mosquitoes. They also noticed that a previous provider had used similar products, which may have caused resistance. To adjust, we applied a different solution, Duralex, designed to work through another mode of action and better target the mosquito problem.
  
  The Branch Manager is now directly involved and will be checking that each service is handled properly. Our goal is to make sure the program works as intended and that any issues are resolved quickly.
  
  If the client has questions or would like to talk with us directly, they can reach our VIP client care line at ************ for priority support.

• Initial Complaint

  Date:07/19/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On multiple occasions pushy door to door saleseople have ignored multiple signs on property of no soliticing and to not ring the doorbell. When shown the signs they laugh and do not readily leave the property.

  

  Business Response

  Date: 07/23/2025

  Thank you for sharing your concerns. We take these matters seriously and expect all members of our team to uphold respectful and professional behavior at all times. If you would like, please reach out to us so we can better understand what happened and take appropriate action ************. Were committed to addressing situations like these.

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint. I hope the company has a list of houses but to visit so that they never come on my property again. Or law enforcement will be called. 
  
  Thank you. 
  

• Initial Complaint

  Date:07/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has completely failed to deliver the pest control services we paid for. We spent hours on the phone explaining the specific types of bugs and roaches we were dealing with, only to have two technicians show up who appeared intoxicated we cant say for certain, but there was a strong smell of alcohol and marijuana.Despite agreeing to an indoor treatment, they performed what they claimed was a mosquito service outdoors, stayed no more than 10 minutes, and left the property in worse condition than before. Nothing was cleaned not the windows, not the walkway and the area was still infested with bugs ************ make matters worse, our appointment was scheduled for July 11, but they showed up unannounced on July 8, entering our property without permission while we had a dog on-site. The unauthorized mosquito treatment was never discussed or requested.Since then, weve received multiple emails stating they would cancel the service and not charge us yet weve been charged three separate times.?? Be extremely cautious before doing business with this company. Poor service, unprofessional behavior, unauthorized visits, and continued billing despite promises not to charge.

  

  Business Response

  Date: 07/25/2025

  Thank you for bringing this to our attention. We're truly sorry to hear about your experience and would love the opportunity to make things right. To best assist you, well need to locate your service address in our system. Please reach out to our VIP Client Success Team at ************ or respond back to this complaint with the necessary information so we can help to resolve this promptly. Your feedback is important to us.

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've used PF for 10 months. Day1 I told them I was only interested if they could ensure they'd schedule my service once a mo, only scheduled me on Mons and Fris, and gave me a heads up call before coming. They assured all this was documented and would happen. I told them if I was going to have to call to reschedule the appts, I didn't want the service at all. They agreed that was fine. Since then I've had to call pretty much every month. I believe there was a month or two that happened to fall on Mon or Fri, but I'm not even sure of that. The first two times I called, they didn't even see a note that it had to be Mons or Fris. Every time I call, I talk to someone who assures me this will never happened again. But it does. They even once connected me to a reg mngr and he assure me he'd fix it. He didn't. (A month or 2 ago, I called to change my automatic draft info. Whoever entered it didn't do it right. So, then I missed a month, because he messed up the billing. So there are months when I have to call more than once.) This month, they scheduled me on Tues. I called again. This person assured me he had fixed it. Yesterday (Monday), I get another text that they're showing up today (Tuesday). So, I called around 8:05am. I wanted to cancel the service. You have to go through 3 people trying to convince you let them 'fix' it before you're talking to the person who supposably can cancel your service. (I know because I've tried 3 times now.) They explain how I have a contract with two months left and that I should wait it out or else they're going to make me pay for those two months for which they do nothing. I told her if that's what they did to their customers who've been treated like me, that tells me plenty; and I still want to cancel. This person told me someone would call in 24 hrs since it was a service issue. Nobody called. Today they tell me someone will call in 72 hrs! Twice they've put me on the list today to call me back when someone is avail. No call backs.

  

  Business Response

  Date: 07/24/2025

  Dear *** ******, were very sorry to hear that your experience with ProForce Pest Control has been frustrating, and we appreciate the opportunity to address and clarify the situation. After reviewing your account history, our records indicate that appointment availability was adjusted several times at your request alternating between Fridays, then Mondays, then conditional on your work-from-home schedule. We do send notifications 4 days in advance via email and again 1 day prior via text, specifically to give customers the opportunity to confirm or reschedule as needed. It appears that each month we attempted to accommodate your preferences, but recurring changes did result in service interruptions and confusion. You did receive service every month except May. Your most recent services were completed on 4/29 and 6/6, which were spaced just slightly over 30 days apart and within the expected service range. While July appointments were scheduled, we show that they were either canceled or rescheduled, and no charge was applied for ************* As a courtesy, your ******************** has already been canceled, and we have waived any early termination fee (ETF) associated with that portion of your agreement. Regarding your Sentricon protection, that system does require only annual monitoring, and the ongoing monthly fee covers the warranty and protection. If you prefer to fully discontinue the program, the stations would need to be removed, which would unfortunately trigger an ETF per your agreement since installation occurred in February. However, were happy to work with you on a fair resolution if youd like to move forward. We sincerely regret that you felt unheard during this process. Your concerns have been reviewed with our team to ensure better communication and responsiveness moving forward. We are committed to improving our customer experience and would welcome the chance to speak with you directly to finalize next steps and make this right.

  Customer Answer

  Date: 07/25/2025

   
  I am rejecting this response because:
  The reply is a bit insulting. My complaint was: 1) that before I agreed to the service, I got assurance that you would schedule me only on Mons and Fris without me having to call every month and reschedule. 2) I was told that I would have to pay for the last 2 months of service even if I cancelled my service before those two treatments were done. The 1st half of your response is just further confirmation that I really did have to keep calling you to reschedule for Mon and Fri. There was no change to my scheduling request that you agreed to from the beginning which was to schedule on either Mon or Fri and that is b/c that's when I work from home. (I can't address all your comments with this limited space.) So none of your changes at my request change the fact that they should not have been needed.
  
  The 2nd half of your reply in detail relates to the termite service. But in my 'desired settlement', I already said that it can stay just like it is. The treatment done fine. The reoccurring payments for it were to pay it off. If I asked to cancel it, that would be unreasonable. Your reply appears intended to make me sound unreasonable. You said you'd like to speak to me directly. That hasn't done well. I appreciate you cancelling the outdoor service and waiving whatever you waived. If someone would have helped me do that before, I wouldn't have complained here, even if they charged me for those 2 months. 
  
  I get that you want this to sound more favorable for your *** So, let me add this. I loved the guys that came out to do the work. I liked the price, too. I stuck it out 10 months, b/c I liked the bug service. Someone who doesnt care when you come out might never have an issue. I had hoped to keep it myself. Im not knocking your whole company. But I was not at all treated well regarding the scheduling criteria that I was assured would happen or regarding my requests to cancel when I tried to do that before contacting BBB. 
  
  

  

  Business Response

  Date: 08/13/2025

  Dear Ms. ******************** you for your feedback. We understand your frustration and apologize for any misunderstanding. We will leave the termite service as is, and all other services, including the outdoor package, have been cancelled as requested. It was never our intention to be insulting or rude, and we regret if our response came across that way. We value your input and have reviewed our process to improve communication moving forward.
  
  If you have further concerns, please feel free to contact our VIP care line at ************, we do sincerely hope that we can move forward from this and again, apologize that you felt insulted - it was not our intention. 
  
  Have a blessed day,

  ***

  Customer Answer

  Date: 08/13/2025

   
  Better Business Bureau- I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. Thanks

  Proforce folks - I appreciate that last response. I do feel better having read that. Everything is resolved fine for me. Thanks for the help.

  
  

• Initial Complaint

  Date:07/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was 845 at night and a sales person came to my home and rang the doorbell waking my 2 children. When I stated that he had woke up my children he didn't even apologize and kept trying to sell us his service after us repeatedly stating we were not interested. It just seemed very unprofessional and disrespectful to my family.

  

  Business Response

  Date: 07/31/2025

  Dear ***********************start="158" data-end="161">Thank you for bringing this matter to our attention. We sincerely apologize for the disruption and frustration this experience caused your family. We understand how upsetting it must have been to be disturbed at that hour, especially with young children at home.
  
  At ProForce, we take professionalism and courtesy very seriously, and we expect all members of our team to conduct themselves respectfully at all times. This interaction clearly did not meet the standards we hold ourselves to, and we are addressing this internally to ensure it does not happen again.
  
  While we will honor your request for no further contact, please know that your feedback is important to us and will be used to improve our training and practices going forward. We appreciate the opportunity to correct this issue and thank you again for bringing it to our attention. If you have any details or doorbell recordings you'd like to share to help us discipline internally, please give us a call at ************ so we can connect with you on any additional details to help our investigation. 

  
  Sincerely,
  The ProForce Team

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a **** ***resentative come to our home in June 2024. At the time we already had services with Hometeam but the ***resentative was convincing that they would provide even better personalized service even though we were satisfied at the time with our current provider. The salesman **** ******* even had his wife that worked in the office contact Hometeam to cancel our services. At the time we were not informed that Hawx could not spray using the ***** system installed on the house. We found that out once we had service by a **** employee and he let us know that they could not do that. Since changing to Hawx our home is now full of small fruit flies/gnats that we have had to purchase various types of traps. We cannot have a regular family meal without bugs flying all around us. A Hawx *** installed 2 traps in the restrooms and sprayed indoors but that has had no results. An email was sent to Hawx on Feb 16th detailing our complete dissatisfaction with services so far. We would like the ability to cancel our services moving forward with no penalty as our home is worse off with pest control than when we started. We have also had to purchase our own products to deal with pest control ourselves.

  

  Business Response

  Date: 03/07/2025

  Dear [Customers Name],
  
  
  Thank you for reaching out and sharing your experience. Our goal is always to provide effective and personalized pest control solutions, and we appreciate the opportunity to assist with your concerns.
  
  
  We understand that the presence of flies and gnats in your home has been frustrating. As part of our commitment to customer satisfaction, we arranged for a technician and manager to visit your home on 3/5/24 to assess and address the issue. Additionally, a $50 credit was applied to your account.
  
  
  We want to ensure you receive the best possible results from your service. If there are any ongoing concerns, wed be happy to provide a free reservice as part of our service guarantee. Please dont hesitate to reach out so we can continue working toward a solution that meets your expectations.
  
  
  We appreciate your time and the opportunity to serve you.