Complaints

This profile includes complaints for ProForce Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ProForce Pest Control

  5245 Old Dowd Rd Unit 4 Charlotte, NC 28208-2164

  
• 

  ProForce Pest Control

  5245 Old Dowd Rd Unit 3 Charlotte, NC 28208-2164

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On multiple occasions pushy door to door saleseople have ignored multiple signs on property of no soliticing and to not ring the doorbell. When shown the signs they laugh and do not readily leave the property.

  

  Business Response

  Date: 07/23/2025

  Thank you for sharing your concerns. We take these matters seriously and expect all members of our team to uphold respectful and professional behavior at all times. If you would like, please reach out to us so we can better understand what happened and take appropriate action ************. Were committed to addressing situations like these.

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint. I hope the company has a list of houses but to visit so that they never come on my property again. Or law enforcement will be called. 
  
  Thank you. 
  

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've used PF for 10 months. Day1 I told them I was only interested if they could ensure they'd schedule my service once a mo, only scheduled me on Mons and Fris, and gave me a heads up call before coming. They assured all this was documented and would happen. I told them if I was going to have to call to reschedule the appts, I didn't want the service at all. They agreed that was fine. Since then I've had to call pretty much every month. I believe there was a month or two that happened to fall on Mon or Fri, but I'm not even sure of that. The first two times I called, they didn't even see a note that it had to be Mons or Fris. Every time I call, I talk to someone who assures me this will never happened again. But it does. They even once connected me to a reg mngr and he assure me he'd fix it. He didn't. (A month or 2 ago, I called to change my automatic draft info. Whoever entered it didn't do it right. So, then I missed a month, because he messed up the billing. So there are months when I have to call more than once.) This month, they scheduled me on Tues. I called again. This person assured me he had fixed it. Yesterday (Monday), I get another text that they're showing up today (Tuesday). So, I called around 8:05am. I wanted to cancel the service. You have to go through 3 people trying to convince you let them 'fix' it before you're talking to the person who supposably can cancel your service. (I know because I've tried 3 times now.) They explain how I have a contract with two months left and that I should wait it out or else they're going to make me pay for those two months for which they do nothing. I told her if that's what they did to their customers who've been treated like me, that tells me plenty; and I still want to cancel. This person told me someone would call in 24 hrs since it was a service issue. Nobody called. Today they tell me someone will call in 72 hrs! Twice they've put me on the list today to call me back when someone is avail. No call backs.

  

  Business Response

  Date: 07/24/2025

  Dear *** ******, were very sorry to hear that your experience with ProForce Pest Control has been frustrating, and we appreciate the opportunity to address and clarify the situation. After reviewing your account history, our records indicate that appointment availability was adjusted several times at your request alternating between Fridays, then Mondays, then conditional on your work-from-home schedule. We do send notifications 4 days in advance via email and again 1 day prior via text, specifically to give customers the opportunity to confirm or reschedule as needed. It appears that each month we attempted to accommodate your preferences, but recurring changes did result in service interruptions and confusion. You did receive service every month except May. Your most recent services were completed on 4/29 and 6/6, which were spaced just slightly over 30 days apart and within the expected service range. While July appointments were scheduled, we show that they were either canceled or rescheduled, and no charge was applied for ************* As a courtesy, your ******************** has already been canceled, and we have waived any early termination fee (ETF) associated with that portion of your agreement. Regarding your Sentricon protection, that system does require only annual monitoring, and the ongoing monthly fee covers the warranty and protection. If you prefer to fully discontinue the program, the stations would need to be removed, which would unfortunately trigger an ETF per your agreement since installation occurred in February. However, were happy to work with you on a fair resolution if youd like to move forward. We sincerely regret that you felt unheard during this process. Your concerns have been reviewed with our team to ensure better communication and responsiveness moving forward. We are committed to improving our customer experience and would welcome the chance to speak with you directly to finalize next steps and make this right.

  Customer Answer

  Date: 07/25/2025

   
  I am rejecting this response because:
  The reply is a bit insulting. My complaint was: 1) that before I agreed to the service, I got assurance that you would schedule me only on Mons and Fris without me having to call every month and reschedule. 2) I was told that I would have to pay for the last 2 months of service even if I cancelled my service before those two treatments were done. The 1st half of your response is just further confirmation that I really did have to keep calling you to reschedule for Mon and Fri. There was no change to my scheduling request that you agreed to from the beginning which was to schedule on either Mon or Fri and that is b/c that's when I work from home. (I can't address all your comments with this limited space.) So none of your changes at my request change the fact that they should not have been needed.
  
  The 2nd half of your reply in detail relates to the termite service. But in my 'desired settlement', I already said that it can stay just like it is. The treatment done fine. The reoccurring payments for it were to pay it off. If I asked to cancel it, that would be unreasonable. Your reply appears intended to make me sound unreasonable. You said you'd like to speak to me directly. That hasn't done well. I appreciate you cancelling the outdoor service and waiving whatever you waived. If someone would have helped me do that before, I wouldn't have complained here, even if they charged me for those 2 months. 
  
  I get that you want this to sound more favorable for your *** So, let me add this. I loved the guys that came out to do the work. I liked the price, too. I stuck it out 10 months, b/c I liked the bug service. Someone who doesnt care when you come out might never have an issue. I had hoped to keep it myself. Im not knocking your whole company. But I was not at all treated well regarding the scheduling criteria that I was assured would happen or regarding my requests to cancel when I tried to do that before contacting BBB. 
  
  

  

  Business Response

  Date: 08/13/2025

  Dear Ms. ******************** you for your feedback. We understand your frustration and apologize for any misunderstanding. We will leave the termite service as is, and all other services, including the outdoor package, have been cancelled as requested. It was never our intention to be insulting or rude, and we regret if our response came across that way. We value your input and have reviewed our process to improve communication moving forward.
  
  If you have further concerns, please feel free to contact our VIP care line at ************, we do sincerely hope that we can move forward from this and again, apologize that you felt insulted - it was not our intention. 
  
  Have a blessed day,

  ***

  Customer Answer

  Date: 08/13/2025

   
  Better Business Bureau- I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. Thanks

  Proforce folks - I appreciate that last response. I do feel better having read that. Everything is resolved fine for me. Thanks for the help.

  
  

• Initial Complaint

  Date:02/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of ********************************************************* to sign up for Hawx Pest Control. I had a crying infant in my hand and two barking dogs and he still wouldnt take no for an answer no matter how many times I said it. The only way to get him off my doorstep to tend to my crying baby was to say yes as he saw my baby crying and kept saying they like helping single moms, what he meant was they like to prey on single moms for money. I just wanted the man off my doorstep. They sprayed my house twice, I paid twice I thought that would be the end of it. They have been harassing me since August of 2024 and are now at the point where they are creating fraudulent invoices for services that were never provided. They spam my card with charges as high as $344. There has been many times where they even try charging my card 3 times a day. They keep calling me off multiple different phone numbers as well since August of 2024. Its been about 6 months and they are still harassing me. After doing research into this company I came to find out Im not the only person theyve done this too, as there is public record of multiple lawsuits to the company for their illegal sales tactics, fraudulent invoices, and unfair business practices. Stay away from this company.

  

  Business Response

  Date: 02/13/2025

  I want to sincerely apologize for the experience you had with your pest control service. No one should feel pressured into a service, and I regret that you felt that way during your interaction.
  
  
  I want to assure you that this location was recently acquired by ProForce Pest Control, and we are committed to conducting business with integrity and respect for our customers. We have reviewed your account and have taken the necessary steps to correct it. Here at ProForce we will ensure that your wishes are fully respected.
  
  
  Please let me know if there is anything else I can do to assist you. Again, I truly regret the frustration this situation has caused and appreciate the opportunity to make things right.
  
  
  

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive tried twice to cancel my services with Hawx and all Im ever told is a manager has to call me back. I never get a call. Im canceling because they never do anything. They park in front of my house for a minute or two then leave without doing anything at all. I see it on my cameras. I want my services cancelled with Hawx.

  

  Business Response

  Date: 02/05/2025

  Thank you for bringing this to our attention. We understand your frustration and apologize for any inconvenience.
  
  
  After reviewing your account, we see that you contacted our call center on December 9th, and our team spoke with you again on December 10th regarding your concerns. While we offered to address the service issues, you requested to cancel your account. Your cancellation request was processed on December 10th, the same day.
  
  
  We apologize if there was any miscommunication or delay in confirming this for you. If you have any further concerns, please dont hesitate to reach out, and wed be happy to assist.