Business Profile
Orthopedic Surgeon
OrthoCarolinaThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for OrthoCarolina's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.06/5 stars
Average of 11 Customer Reviews
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Review fromStephanye Bauer
Date: 02/27/2025
1 starMy surgery was cancelled by Dr *********** for reasons shared with everyone in OrthoCarolina but me as the patientnon-pre payment of surgeons fees and because I was under investigation for Breast Cancer. I was not told by Dr *********** or his surgery scheduler after arranging not to return to work until April 7 2025. This is abusive. I have never been required to pay before services rendered. I am reporting this issue higher as I am greatly inconvenienced.OrthoCarolina
Date: 03/03/2025
OrthoCarolina requires half of the surgery deposit before the surgical procedure. The surgery may be rescheduled when you can pay for the services. Thank you!Stephanye Bauer
Date: 03/06/2025
BBB:I was advised by ** ******** on 3/4/25 of Atrium Health that the proposed procedure by ** *********** would not be effective. That I have another condition not diagnosed by ** ************ ** ******** was kind enough to give me a cortisone shot which was not offered by ** ************I have lost respect and confidence in ** ************ ability. He and his staff are abusive and incompetent. I suspect that ** *********** will end up killing a patient one day.** ******** showed me images and has outlined an approach to address and alleviate my pain.Review fromJ. N.
Date: 01/18/2025
1 starI was advised to purchase a Rebound Air ****** boot in November 2024 and did so. I had to sign a blank check saying I was responsible for all charges not covered by insurance before my appointment without being provided an estimate of costs or what insurance would cover. The cost of the boot alone was $332, for which my insurance did not cover any costs (obviously not OrthoCarolina fault). My issue is the same boot is sold on ****** for $79.99. OrthoCarolina wasn't interested in reducing costs after discussing through their online messaging system. Pretty sad that we can't trust medical providers to provide fair pricing (unless of course a 315%+ profit margin on equipment seems fair).OrthoCarolina
Date: 01/21/2025
OrthoCarolina follows government guidelines regarding the pricing of durable medical equipment. On 11/6/2024, you signed a consent form stating that you were responsible for the medical expenses regardless of insurance coverage. The consent form also said that if you were not satisfied with the equipment, returns would be accepted within 7 days of purchase. Please call the OrthoCarolina Careline for additional questions. ************J. N.
Date: 01/26/2025
I am in agreement with the process stated above. To re-state: 1) consent form signed 2) services/equipment provided 3) 30+ days after: bill delivered (i.e. completely unknown what cost and/or insurance coverage is until this time)I would be happy to return the equipment which was barely used at this point for a full refund. It would be impossible for a customer to make a decision to return the equipment based upon price, or be aware of OrthoCarolina's price gouging process, until after the 7-day refund period. I don't have any questions for OrthoCarolina. I asked for a price reduction which was denied. Should OrthoCarolina change their mind about their original position, I would be happy to drop this complaint.Review fromAndrew I
Date: 12/07/2024
2 starsI had a clavicle surgery done back in 2021. Ive had nerve pain continuing since then. Ive had several appointment appointments with them. Theyve never been able to diagnose me correctly. Finally, with the Duke, Ive had one surgery there and now Im probably gonna have another one scheduled. I feel that for complex issues with the Carolina just seems to be out of their depth. They also let me go as their patient which I thought was very hostile. I just find their they have a culture of not really caring.OrthoCarolina
Date: 12/09/2024
The medical director, multiple surgeons, and the legal department have reviewed Mr. ******** concerns. The details of the decision not to see Mr. ****** have been discussed with the patient. If you have any additional questions, please call the OrthoCarolina Careline at ************Review fromElise P
Date: 08/01/2024
1 starWent to their urgent care and they wouldn't even see me, it was 15 mins before closing.. Sorry I couldn't control when I cut my leg. I had to go to the ** and wait for 5 hours and was billed over $4000 when I could have avoided all that unneeded headache.OrthoCarolina
Date: 08/02/2024
OrthoCarolina does not treat cuts and perform stitches repair. The ** was the best place to treat your recent injury. I am sorry you were not given this information at the urgent care. I hope your recovery goes well.Review fromLyn F
Date: 07/17/2024
1 starThe billing system for OrthoCarolina is the worst that I've ever dealt with. The customer service agents are nice, but I keep getting billed for PT visits that I've already paid for. I ensured that all of my bills, payments and insurance adjustments were 100% correct from May to July (2024), but every time I go in for a visit, they tell me that I have an outstanding balance. One time, I was told that I won't be able to do my physical therapy until I pay my previous balance. When I called the office the next day, I was told that I don't have an outstanding balance. There seems to be a major disconnect between the billing department and the actual facility.OrthoCarolina
Date: 07/24/2024
The Account Support Manager of OrthoCarolina reviewed the bill and explained that Ms. ****** owed the balance. The manager asked Ms. ****** to review the **** Federal explanation of benefits that matched Evolent for comparison. The surgical implant charges were applied to her deductible or co-insurance. Please contact the business office at ************ if you have any additional questions.Review fromRobert S
Date: 02/19/2024
1 starBilling system is terrible. Received a bill in the mail and promptly went on line to have my bank process payment. A few days later I arrived for appointment and was told (without any warning) that I could not see doctor until my outstanding balance was paid. Explained that the bill had been paid, but it takes some days for the check to arrive from my bank. No one cared and I was forced to pay a second time. After calling OrthoCarolina billing department I was told that even though my bank has listed my check as having cleared, it still had not been posted though its system and, after that happened, they would process a request for reimbursement that I might receive within two weeks. We are supposed to wait for their system to process and mail payment, but they are not willing to do the same for their patients. The system could easily be modified to give patients a few days for payments to reach them and clear, but they seem totally uninterested in doing so.OrthoCarolina
Date: 02/20/2024
We apologize for the communication issues that you experienced with the **************** There is no outstanding balance on your account. Don't hesitate to contact the OrthoCarolina Careline at ************ if you have any additional questions.Review fromDennis D
Date: 10/27/2023
1 starI'm a veteran and they're trying to double bill me. I saw them for consult for a hip replacement but didn't go through with it. The VA sent me there and they were paying for the operation, but Ortho sent me the bill instead of the VA. I called VA twice to get it taken care of and they gave Ortho a claim number and even stayed on the phone to make sure they got the information for the payment. Ortho is still sending me a bill for the same and have now written it off to collections who has been contacting me. The VA paid them but they're still trying to collect the same payment from me. I'll never pay that bill, I don't owe it. And I'll never use them againOrthoCarolina
Date: 10/30/2023
Thank you for taking the time to leave a review. We value your feedback and would like to address your concerns directly. Please get in touch with the OrthoCarolina Careline at ************, so we can resolve your issue.Thank you,OrthoCarolina Careline ************Review fromJudith Z
Date: 10/05/2023
1 starMy son's football trainer said he needed to get his hand xrayed after practice because it might be fractured. We went to Orthocarolina and received a bill for $634. $276 of this was for a brace that I could have gotten on Amazon for $25. This is unethical and just all around bad business. I understand a convenience mark up. But this is highway robbery. I will NOT be going back to Orthocarolina. And I'm going to tell everyone I know about this experience. No consumer watch dogs out there anymore looking out for the little guys. Shame on you Orthocarolina. Do better.OrthoCarolina
Date: 10/30/2023
Thank you for taking the time to leave a review. We value your feedback and would like to address your concerns directly. Please get in touch with the OrthoCarolina Careline at ************, so we can resolve your issue.Your provider prescribed the best DME product for your son's condition. All DME products may be returned within 7 days for a full refund. Thank you, OrthoCarolina Careline ************Review fromEmily P
Date: 01/21/2023
1 starI feel like the worst mistake that *** made in my life as a parent was taking my child to OrthoCarolina for surgery. I wish other families luck.OrthoCarolina
Date: 01/23/2023
Thank you for taking the time to leave a review. We strive to provide the best care possible to all our patients. We value your feedback and would like to address your concerns directly. Please contact the OrthoCarolina Careline at ************, so we can resolve your issue.OrthoCarolina
Date: 01/27/2023
The reviewer did not respond to OrthoCarolina's email request for additional information to identify the patient. We are unable to assist the reviewer with her concern. We wish the reviewer would contact OrthoCarolina at ************ so we could resolve her problems.Review fromKB B
Date: 12/09/2022
1 starHonestly * don't understand WHY ****.Reviews aren't used in the calculation of BBB Rating, SHOULD BE!Only reason * came to ortho Carolina is my Dr came there from Novant.My Dr is a skilled surgeon and has completed, 2 spine surgeries at Ortho and 1 at Novant 2010.Oct 2022 * asked to go for a little more Physical therapy to help my muscles and spine. My Dr * * decided to go to outside PT co. After a 2 weeks, woman left msg late on a Fri. The woman D*DN'T leave her name. Called Ortho Mon * NO ONE KNEW WHO CALLED ME, AND EVERYTH*NG WENT CRAZY. * called the outside company and owner said no, * don't have an order for you to come here. * continued to call Ortho for help. F*NALLY * just told Ortho "just let me come to Ortho for PT". Ortho called over a week later. Went to 1st visit * after giving reception my name the woman said " YOU OWE MONEY, YOU WANT TO PAY NOW" Told her * didn't have ANY PAPERWORK. She said, so you're not going to pay? * NEED MY B*LL 1ST! Yesterday Dec 8, 2022 * went for PT and the woman said" YOU OWE MONEY AND YOU WANT TO PAY NOW?" * TOLD HER NO, *'LL PAY WHEN * GET A B*LL. SHE KEPT ON AND ON ABOUT *T! * TOLD HER PLEASE, * WOULD CALL THE OFF*CE. SHE TOLD ME SHE WAS PUTT*NG ALL TH*S *N COMPUTER!!!!! * HAD TO LEAVE * NOT TAKE PT. *'M NOT GO*NG BACK TO COMP HARRASS*NG PEOPLE BEFORE * GET A B*LL! ******** hasn't even sent explanation yet.TH*S *S HARRASSMENT PLA*N AND S*MPLE. HARASSMENT, HARASSMENT!! THERE'S NO NEED TO TREAT PAT*ENTS TH*S WAY..* called Ortho's business ***** and woman wouldn't even adjust her head set so * could hear her better. She told me * couldn't hear because of headset. * told her * wanted to file a complaint and where do * send. SHE SA*D "* DON'T KNOW WHERE TO SEND COMPLA*NT, OR WHO TO SEND TO. Look on computer. * DON'T HAVE A COMPUTER!*'M TOTALLY APPAULED OF THE HARRASSMENT AND TREATMENT. CHANG*NG ORTHOPEDIC DRS BECAUSE OF TH*S.**** ********** did the same way! "YOU OWE " * DON'T NEED HARRASSMENT, NEED B*LL 1ST!OrthoCarolina
Date: 12/14/2022
Thank you for taking the time to leave a review. We strive to provide the best care possible to all our patients. We value your feedback and would like to address your concerns directly. Please contact the OrthoCarolina Careline at ************, so we can resolve your issue. We sent a response to your email address and did not receive a reply.
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