Business Profile

Major Appliance Parts

Electrolux

Headquarters

Complaints

This profile includes complaints for Electrolux's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,924 total complaints in the last 3 years.
1,424 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Frigidaire/Electrolux Water Filters sent an Invitation to purchase new filters for my Refrigerator and Freezer. Invitation ID #**************** Filter Bundle: FRIGCOMBO10 Coupon Code: COMBO25 (WATER FILTER, AIR FILTER, PRODUCE KEEPER FILTER) I sent a check on 11/29/23 for $71.20 for the filters. The company cashed the check on 12/4/2023. I have called several times, sent the the copy of the canceled check and I still have not received my money back or the filters! They keep telling me to call back after 5-7 business days each time and they also say they are looking into this. The reference #******* is the number they gave me to reference this whole problem. I have talked to several people at the business phone #************ and also talked to 3 different so-called supervisors in the ********************** ****, ****, and ****! Also talked to *******, ****, Raf, and *** (if any of those names are even their names?) I just keep getting the run around and told to call back in 3-5 business days or 5-7 business days. I am done!I want my filters or a refund of my money asap! I want the funds electronically sent back to my account or a check, not a gift card or Digital card of some kind that I can't use.
Business Response
Date: 02/08/2024
Please see attached response.
Initial Complaint
Date:01/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased double wall oven (model GCWD2767AF) directly from www.Frigidaire.com on 10 September 2023 and paid $149 for Frigidaire certified installation to ensure the unit was installed appropriately. Also paid $207 for a Total Appliance 5 year Protection plan. Unit Installed 29 September 2023. Successfully used once and then on the second use, when heating up the oven, shut off and then would not power on. I have tried repeatedly to obtain a repair to the unit from Frigidaire service technicians without success and have now been without a working oven for the past 4 months. I have attempted to get resolution from their customer service without success. They have sent two different Frigidaire approved service companies out to the unit and neither were able to diagnose and resolve, only confirming that it was not an issue with my power supply at home. Frigidaire have been unable to find any other service companies to provide service. I ran out of patience after waiting 3 months for resolution and decided I had no alternative but to purchase another oven. I then requested a refund and collection of the new but not working Frigidaire unit. **************** said they were not able to issue a refund as that was not their policy. I explained that they have been unable to fix and have sold me a defective unit. I have called multiple times, written emails which go unanswered and sent them a registered letter to their company headquarters and gotten no response. I am now considering a small claims writ against them to get my money back.
Business Response
Date: 02/08/2024
Please see the attached response
Customer Answer
Date: 02/09/2024

I am rejecting this response because the response from the company is inaccurate. It simply suggests that I declined service and this is incorrect. At no point have I declined service. On the contrary I have been repeatedly tried to obtain service under their new product warranty by them for the past 5 months. *********** companies were sent out by them and neither have been able to diagnose and repair the unit. My response to the Company is in the attached letter which I have just sent to them today by certified delivery. I hope to receive a satisfactory response.

Business Response
Date: 02/15/2024
Please see the attached response
Initial Complaint
Date:01/29/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought 2 refrigerators end of October 2023. They BOTH went out the next day. We contacted ****** (which is where we bought them both) and they picked up the broken refrigerators and delivered two more that were exactly like the ones we originally purchased. This was first week of November 2023. December 1, 2023, one of those refrigerators stopped cooling. We called ****** and they referred us to Frigidaire since the ****** policy is to do a replacement within 24 hours. Called Frigidaire and they created a case to have a repair tech come and look at/fix fridge. Waited a week with no one contacting us. Called Frigidaire again, and they said there is no one in our area to work on it and the case has to be elevated to another department to find one who can. This took another week with no word so called again. Finally within a couple of days we had a repair tech scheduled. He came out, looked at it, said he cannot work on it since it is possibly a compressor out on it and he would send this back to Frigidaire. Waited another week and nothing. I called Frigidaire again and they said they got nothing back from the technician. I called the technician and he said he did and it is depending on parts availability and will call us back. It has been another two weeks and nothing. This fridge is less than 2 months and we only used it for less than four weeks. This is the third refrigerator within 3 months (now) that has gone out. No one will help us. No repair or replacement in site. We would like this situation handled in a timely matter and would like to have a working refrigerator.
Business Response
Date: 02/07/2024
Please see the attached response
Customer Answer
Date: 02/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:01/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Three times now my Frigidaire upright freezer has died. They keep sending repair people out yet within 24 hours it dies again! This time I requested a replacement and they are refusing. My food goes bad every time this happens.
Business Response
Date: 02/11/2024
Please see the attached response
Customer Answer
Date: 02/13/2024

I am rejecting this response because:
I am waiting on the food loss approval.
Business Response
Date: 02/18/2024
Please see the attached response
Initial Complaint
Date:01/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a dishwasher in May abd it started up in the middle of the night I woke up water all over the floor and wooukd not shut off I called kept getting hung up on finally got someone and the said a repair tech would be out on Friday 1/26 they gave me the number wanted me to call I called and they said they had. No idea what I was talking about they dont do in home warranty repairs they lied to Me
Business Response
Date: 02/09/2024
Please see the attached response
Initial Complaint
Date:01/26/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Fridgidaire refrigerator from Lowes Nov 24, 2023, & it was delivered Nov 29, 2023, for my daughter. It completely stopped working 2 weeks later. Since it was past 48 hours of delivery, Lowes would not help us. (We didnt purchase extended warranty because the unit has a mfg warranty for 1 year.). Fridgidaire mfg warranty contacted a certified tech, ******, to come handle it, and they refused the work order because, ****** said, they dont perform service on *********** unless the unit was purchased from them. All phone calls to ******************** they say the same thing We cant find anyone in your area authorized to handle this - we will elevate this to corporate and get back with you within ***** hours. But they NEVER called. But we always followed up with them ***** hours later. I asked if I found a technician locally who was willing to look at it would they accept that? The answer was no, it must be a Fridgidaire team member. So, here it is Jan 26th, and *** made my last call to both ******************** Not only did she lose all her groceries, she has been unable to have *********** make good on their warranty. They suggested going to Lowes to see if they can help. They wont help. Can you help us?
Business Response
Date: 02/08/2024
Please see the attached response
Customer Answer
Date: 02/13/2024

Better Business Bureau:

Please see attachment. ~Thank you for your assistance in resolving this matter. I would like to express my concerns about Electrolux/Frigidaire procedures that should be changed immediately to help reduce the amount of frustration and delay in resolution actions:
~ANYTIME proof of action was requested, wasn't honored. For example, "We have elevated this to ...", but could not state to whom/where it was elevated to (over and over again.) The same was with the return authorization... The respondent mentions that it was sent on February 2, however, whenever we asked for proof, of where and to whom it was sent, the answer was, "by email", but they could not provide proof. They did reply giving us the physical address of the 'local' Lowes, however, in speaking with representatives of Lowes, they could not find evidence that anything was ever sent.
~We, as the customers, had to convince Frigidaire to send it to a particular employee's email address. Only then, did it finally "show up". I can honestly say that completely natural childbirth was easier than dealing with Frigidaire/Electrolux. I will state, that whomever we spoke to in this process, the people were very nice/appeared to want to help (but ultimately ineffectual).
~Thanks to Electrolux corporate for "pushing the bellybutton(s)" of the person(s) who needed to complete actions to get this issue resolved. And thanks to the people who (finally) did what needed to be done to resolve this issue. Again, we are most thankful to you at the Better Business Bureau for helping us get this issue resolved.
~Best regards, ***********************;

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:01/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is about Electrolux's failure to honor its product warranty. We purchased a Frigidaire (Electrolux) refrigerator in April 2023. It has never worked properly. After seeking warranty service on multiple occasions, we have had more than a dozen service calls by Electrolux's appointed service company. During those multiple visits, many different parts have been replaced. This includes the ice maker (replaced twice), the main control board, the water valve, and the door seal. There have also been multiple attempts to repair parts, such as several attempts to re-mold the door seal. None of these efforts have worked. Thus for the past nine months, we have been stuck with a faulty fridge -- e.g. it regularly melts items in the freezer, regularly freezes items in the fridge, and produces ice only intermittently and in smaller-than-advertised quantities. We are wasting substantial food because of the fridge's failure. This costs us money. For each of the more than a dozen service calls, we have had to wait hours at a time for the technician to arrive. This costs us valuable time.Despite call after call to Electrolux, they continuously refuse to provide us with a working fridge. Most recently, they insisted (again, after more than a dozen prior service visits) that yet another technician would need to come out to the house. Like the previous visits, the technician ordered new parts. And like prior service visits, this most recent visit includes ordering parts that have already been replaced. We are waiting weeks and weeks for the parts to arrive. Meanwhile, our fridge is not working and food is going to waste.To evade its warranty obligations, it appears that Electrolux has decided to self-servingly characterize the months and months of repeated attempts to fix the fridge as just "two" service tickets. It appears that they are doing this because (purportedly), after three service calls their policy is to replace it.
Business Response
Date: 02/06/2024
Please see the attached response
Customer Answer
Date: 02/12/2024
I am rejecting this response because:

1. Over the course of approximately 10 months, a multitude of service calls, multiple replacement parts (including parts replaced more than once), and multiple attempts to repair parts (including multiple attempts to repair the same parts), the fridge has never worked properly and Frigidaire has been unable to fix it. It is patently unreasonable to force a consumer to live with a faulty fridge for nearly a year with no end in sight. Similarly, it is patently unlawful to interpret Electrolux's warranty policy to mean that it can engage in endless attempts to avoid providing consumers with a fridge that works as advertised.
2. Electrolux's response appears to be shifting the blame to their technician, A&E Appliance. This is unacceptable for at least two reasons. First, A&E is acting as an agent of Electrolux. If A&E is to blame, then Electrolux is equally culpable. Second, A&E has been waiting on parts from Frigidaire dating back to the December 13 service call. The fridge is plainly non-repairable if Electrolux is not capable of providing parts in a timely manner.
3. The one-year warranty is nearing its putative expiration. Yet the fridge has never worked properly since it first arrive at our property. No doubt, given Electrolux?s spotty record in this matter, after one year they will keep trying to evade their warranty obligations--probably by claiming that it will then fall outside of the warranty period.

Electrolux?s warranty plainly requires them to provide us with a fridge that works as advertised and which is free from the manufacturing defects that renders ours faulty. They sold us a lemon. I cannot accept Electrolux?s continued attempts to evade their obligation to provide a working fridge.
Business Response
Date: 02/13/2024
Please see the attached response
Customer Answer
Date: 02/14/2024

Thank you very much for the voicemail on 2/13/24, and for this subsequent letter sent via BBB. I attempted to call back in response to the voicemail, but the only available number was for the general Electrolux/Frigidaire phone tree and thus it was not possible to provide the information requested in your voicemail and letter. Instead, I will provide the information here via BBB.
Here is the dealer's name and address as you requested:
- The fridge was purchased from ****** Home Centers.
- Our local ****** retail store is the ****** OF ****** - ********, ** location. 4*****************************************************, ************.
- The ****** headquarters are located at ***********************************, ***********, ** 28117, ************.
Thank you.
Business Response
Date: 02/18/2024
Please see the attached response
Customer Answer
Date: 02/28/2024

I am rejecting this response because:
************************,

I am writing in regard to BBB Complaint ID ********. As I understand things, BBB has decided to close the complaint under the tag "Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied."

I am writing to ask that the complaint either be (i) reopened until such time as we can determine whether the company's response is a good faith effort to resolve the complaint, or (ii) reclassified as "Unresolved - The business responded to the dispute but failed to make a good faith effort to resolve it."

Here is the situation. *********** (Electrolux) did indeed respond to the complaint. After some back and forth, they claim to have issued an authorization to replace the faulty fridge. If this is carried out, it may indeed be an acceptable resolution. However, in attempting to receive this replacement, Electrolux's retailer has informed me that Electrolux's policy is that the old fridge must be returned to the retailer, at which point I can receive a store credit, and then I can use the credit to order a replacement fridge. After that, the new fridge is likely to be delivered somewhere between 1 week and 2 months later.  For obvious reasons, this cannot be an acceptable resolution -- it would require us to live without any fridge weeks or months.

This process is so far from the norm in situations like these that it does not appear to be a good faith effort to resolve this matter. Some might even characterize it as an intentional effort to make it difficult (or impossible) for a consumer to effectuate a warranty replacement. I am hopeful that the company may reconsider its policy so that we can keep using the faulty fridge until the replacement is delivered. But at this stage I have been waiting a week to hear back from the retailer about potential solutions. We are going on 11 months of Electrolux delaying a warranty solution in this matter, and so each passing week compounds my frustration about spending $1800 on a fridge that never worked as advertised and then having to spend days and days and days (and days) of my life chasing the company to make good on its warranty obligation.

To add insult to injury, Electrolux has made it such that the BBB platform is the only viable communication channel to address my BBB complaint. For example, when they called me to get information about the retailer, they left a voicemail with no contact details to provide the requested information. Rather, the voicemail simply said that they would upload a letter to the BBB system asking for the same information. The BBB platform only allowed me to respond by saying that I "do not accept the proposed resolution." But it was not a proposed resolution -- it was simply a letter from Electrolux asking me for information. I uploaded a letter in response to provide the requested information, and this now has been crystallized in the BBB system as me rejecting a good faith effort by Electrolux to resolve this. With the BBB complaint now closed, I am unable to upload any further information or inquiries about the subsequent proposal to replace the fridge. Thus, I am left with no way of communicating with Electrolux other than through its standard consumer affairs representatives -- who do not have information about the resolution proposed via BBB.

For these reasons (a still-pending proposal to resolve this matter, combined with no working communication channel other than the BBB complaint) I am hopeful that the complaint can be reopened until such time as the company decides whether to offer a reasonable replacement process. If that is not possible, then I request that BBB more accurately categorize the company's response on this "unresolved" rather than "answered." It is patently unreasonable to make consumers live without a fridge for weeks or months simply to get a promised warranty replacement. By marking this as "answered" other consumers will be misled to incorrectly believe that a good faith effort to resolve this was rejected by me. BBB is a trusted platform and I hope that companies are not able to game the system in order to receive unwarranted high marks.

Thank you for considering this request.

***********************************

************

Business Response
Date: 03/01/2024
Please see the attached response
Customer Answer
Date: 03/04/2024

I am rejecting this response because:
The company's most recent response mischaracterizes the current problem. They assert that "We are only able to issue a replacement credit to your retailer and they will resolve this matter within their store policy.  Currently, our office recommends contacting your dealer to determine the available assistance regarding your purchase."
I have already contacted the retailer. The retailer asserts that it is *Electrolux's* policy that is the barrier to processing the promised replacement. In Electrolux?s most recent letter, Electrolux asserts that it is the *retailer's* policy that is the problem. It is readily apparent that the only reasonable way forward is for Electrolux and their retailer to communicate to sort this out.
As I understand the latest situation (not yet reflected in the BBB communications) there may be a way for Electrolux to directly manage the replacement process, rather than going through the retailer. I learned this from Electrolux's customer service, not from the executive escalations team that has been working on this BBB matter. Since this update from Electrolux is contrary to the letter uploaded to BBB, I am awaiting confirmation on whether this will sufficiently resolve this matter. I am told to expect an update on this matter in approximately 7-10 business days from Electrolux's "back office." I am not sure whether this is the same as the executive escalations team that has been managing the BBB matter.
Until it is determined whether the promised replacement can be carried out, I must reserve judgment on whether the proposed resolution is satisfactory.
I hope that BBB will keep this claim open until we are provided more information from Electrolux.

Business Response
Date: 03/09/2024
Please see the attached response
Initial Complaint
Date:01/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 10, 2023 I purchased a Frigidaire Dishwasher (SERIAL NO.: *********** from *********** This dishwasher was delivered to my home on 8/15/23. On November 16, **** I saw water coming from the bottom of the dishwasher. I immediately called Frigidaire and they contacted ******************** (your warranty repairman) and they came that day. They pulled out the ** and discovered that it was leaking internally, was defective and could not be fixed. This repairman made a video, took pictures of my damaged hardwood floors and also videos of it leaking while running and sent a report with video/pics to Frigidaire. Frigidaire then called me on Nov. 16 and told me they needed another repairman which they send that day from Techline Appliance Repair. They also took video/pics and sent the same report to *********. I called and emailed for weeks with no response. Then they said they needed another tech to inspect the machine. Another technician came from Techline (this make 3 visits from their warranty approved technicians) and told me the same thing. I have since been calling/emailing with no resolution. I have since purchased a new dishwasher and removed the defective ** from my kitchen and stored it. I am asking them to come to pick it up and give me a full refund which they refuse to do. They do not give me any answers as to why they refused to either fix the dishwasher or replace it for over 3 months. I still have absolutely no resolution. PLEASE HELP ME TO RECEIVE MY REFUND FOR THEIR DEFECTIVE DISHWASHER. Please note that on today they tried to send ANOTHER technician to my home with no record of the other three (3) technicians and their videos, pictures and reports that have inspected the dishwasher and who have told them the machine is defective. I am attaching you just a handful of emails and my receipt for the dishwasher. There are just too many to send at this time. Thank you
Business Response
Date: 02/06/2024
Please see attached.
Initial Complaint
Date:01/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I encountered a concerning issue with an in-wall Frigidaire microwave. The model is FGMO3067UF.The incident involved a small fire or electrical short within the control panel (I saw smoke and smelled smoke before the microwave shorted out) of my Frigidaire microwave which I had installed in Oct 2021 (the issue Dec 2023). I promptly contacted Frigidaire to report the issue (ref. no. ********). I provided them with detailed information and photos, expecting a thorough investigation or at least a response acknowledging the potential risk and reimbursing us for the loss. However, my concerns were met with silence.Upon following up first via chat, then by text today (1/25/24), I was informed that there was nothing Frigidaire could do about the situation. They were not interested in even getting the microwave to make sure its not a more widespread concern. Mu request to contact their legal department was denied with the claim that they do not have a dedicated channel for consumer legal inquiries. This lack of response and apparent disregard for consumer safety is alarming, especially given the potential risks involved.This situation raises several legal and consumer protection concerns. Even if the product is slightly out of warranty, there may be grounds for claims under ************* Chapter 93A (relating to consumer protection), product liability, the implied warranty of merchantability, negligent manufacture, and potential violations of fire safety and consumer protection regulations. The primary concern, however, is the potential for this defect to cause a fire, posing a serious risk to consumers.Given the gravity of this issue and its potential impact on public safety, I believe it warrants further investigation and public awareness. It is crucial for consumers to be informed about the potential dangers they may unknowingly face in their homes. I am available to provide further details.
Business Response
Date: 02/06/2024
Please see attached.
Initial Complaint
Date:01/26/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered a Brand New Frigidaire dishwasher model FGIP2479SF1A from ********** on 05/27/23 ****** was delivered on 06/07/23 , within a few months , the pocket door handle started to get a crack in it . I called Frigidaire on 11/07/23 to let them know the pocket door handle is cracked & needs to be replaced with a new pocket door handle . They told me this part is covered for 6 months , since it is cosmetic , but it is within my warranty period since was delivered on June 7,2023, so they were so supposed to supply the pocket door handle for the repair but it is not unavailable as of 1/11/24 with no ETA for the part . They contracted JDS Appliance Repair ************ & the technician from JDS Appliance repair can not get the part from either Frigidaire or any of the parts suppliers that they order from . JDS Appliance repair is telling me the part is unavailable with no ETA for availability , & when I called on 1/09/24 **** from Frigidaire told me part is not available with any ETA for the part ...if you and try to open the dishwasher when it is closed , if you are not real careful , the pocket handle can cut your hand from the sharp edges where it is cracked
Business Response
Date: 02/06/2024
Please see the attached response
Customer Answer
Date: 02/11/2024

I am rejecting this response because: they sent me the wrong part , this for a refrigerator . This will not work on a dishwasher

Business Response
Date: 02/15/2024
Please see the attached response.

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