Complaints
This profile includes complaints for Electrolux's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,903 total complaints in the last 3 years.
- 1,410 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/24/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My builder purchased the fridge (Frigidaire Item #******* Model #LFTR2045VF / $641.52) at ****** for our new house last August; we moved in to the new house on November 3, 2024, and plugged the fridge in for the first time. The fridge stopped working on Friday, July 11 after business hours: the light comes on, but the motor/compressor never makes noise. Neither fridge nor freezer get cold. I called Frigidaire customer service first thing in the morning of Monday, July 14. They created a ticket and said I would hear back from a technician by the end of the day. Nobody called me, so I called them back on July 15. The *** told me they could not get a technician out to fix the fridge until July 31. I said this was unacceptable, so the *** told me she was making a "priority ticket" for ***lacement and that I would hear back within 3 to 5 business days. Nobody ever called me back, so on Friday, July 18, I called them back. The *** reiterated that I was in the priority line and that I had to follow a process with the "back office." The *** said I would get a call before the end of the day on Monday, July 21.On Monday, July 21 I did not receive a call back, so I called them 15 minutes before closing at 4:45. The *** refused to connect me to a manager or to "the back office" and told me I would receive a call within 48 hours.I did not receive a call within 48 hours, so on Wednesday, July 23, I called back. I asked directly to have a new fridge delivered ASAP. The *** told me that it was not possible and that I would have to wait for "the back office" to make a decision.I called again this morning (July 24th) and the *** (named ******) informed me that there was no record of my calls after July 14, that no priority ticket had been created, and no requests for callback had been filed. I was lied to on the previous four calls. ****** made a "priority ticket", gave me a reference number, and told me that I would be contacted within 24 hours.Initial Complaint
Date:07/16/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Frigidaire humidifier in 2022 and an extended warranty in 2024. The unit stopped working in March 2025 and I filed a claim with Electrolux on 3/12/25 and received case # ********. I received an email from Electrolux on 4/29/2025 showing my warranty replacement has been approved. However, I haven't received a replacement at this time, I have contacted Electrolux several times by phone and email and received no information regarding the replacement.Electrolux provided me Order Number: **********, Case Number: ESA9000886601 for the warranty replacement.I need help to resolve this issue with Electrolux.Thanks,**** ****Initial Complaint
Date:07/16/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Extended warranty claim submitted with all required documentation on 16 June 2025. It has been one month and have not heard back. Have contacted customer service twice and all they have said is that they are waiting for back office approval. Meanwhile, I have had to buy a replacement unit on my own.Business Response
Date: 08/02/2025
Please see attached.Customer Answer
Date: 08/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
Date:07/14/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a Frigidaire freestanding fridge two years ago and it started reaching high temperatures. Through Frigidaire website, I scheduled an appointment for "Fixed Price Repair" and paid ~$350. First appointment was on 5/23/25 followed by 3 additional appointments (6/9/25, 6/19/25, 6/30/25) yet the fridge has not been fixed. On 6/30/25 we had a new technician who identified yet another issues with the fridge that could be causing the high temperature and had to order 3 additional parts. We scheduled a follow up appointment for 7/14/25, this appointment was canceled by Elextrolux at 11am day of service due to 1/3 parts not arriving. Each appointment has resulting in rearranging of our family schedules to accommodate a 8am-5pm repair timeframe despite the website stating "Flexible" scheduling for convince. Additionally, on the website it states they have "400 parts available" which could allow for same day repair; however, each interaction with a technician has resulted in 5 separate orders for parts. I scheduled service through Frigidaire thinking they would be able to easily identify and repair the issues and now we've been without a fridge for 2 going on 3 months. This has not only been inconvenient but also resulted in lots of spoiled food. Our canceled repair on 7/14/25 has once again resulted in rearranged family schedules to ensure someone is home for the technician. I called the number provided to get help and after being on the phone/hold for 2 hours 17 minutes, they finally told us the part is on backorder with no potential date and they can only offer a refund. Now we are stuck with a dud fridge and the company won't repair it. Their scheduling service, customer service and overall experience has not lived up to their website statements and we're now out ~$2,500 for the fridge ($350 they're supposedly refunding, we'll see) and 2+ months later still do not have a working fridge.Business Response
Date: 07/31/2025
Please see attached.Customer Answer
Date: 07/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint. While the statement that the file is still open is false, I do not wish to proceed. We have already cancelled the prices fix repair and obtained the back-ordered part elsewhere. The fact that you all dont know that shows the inefficiency of the customer service. We have also already received our money back from the fixed price repair. We are disappointed that after only two years of normal wear on our fridge, it has stopped working and unable to fix for 4 months now with loss to food, milk, etc.
Thank you.Initial Complaint
Date:07/14/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have warranty coverage from the manufacturer (Electrolux/Frigidaire) and submitted a claim (Case Number: **********) earlier this year (2025) regarding a defective dehumidifier. I received an email from Electrolux (attached) on 5/7/2025 that stated "Your Warranty Replacement Has Been Approved". After several weeks, no replacement unit was received. I began calling Electrolux/Frigidaire's customer service and spoke to numerous different customer service representatives (at least twice a month to the present date) and was never given a definitive date that the replacement unit would be shipped - just a bunch of "double talk". My last conversation was with *** (no last name given) on 5/8/25, who stated that the back office is handling this matter and that her boss, ******, would call me by the end of the week - which never happened. I told *** that I was going to file a complaint - if they fail to ship out a replacement unit. In order to resolve this issue, I just want a replacement unit shipped to me. Note, I had warranty claims with Electrolux/Frigidaire before and they would have a new unit to me within 2 weeks of their warranty approval.Business Response
Date: 07/30/2025
Please see attached.Customer Answer
Date: 07/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. HOWEVER, Electrolux/Frigidaire representatives have lied/failed for months to follow through with replacing my dehumidifier; so I request that 3 weeks from now BBB follow up with me if I actually received the promised dehumidifier. Thank you.****** ******
Initial Complaint
Date:07/14/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a vacuum that stopped working and it is still under warranty. I have called 15 times to get the issue resolved and am getting the run around. Oh, you have to send proof of purchase with serial number. Oh, we did not receive your information - send it again. Oh, we promise we will call you back in an hour - no phone call. Oh, we are processing it, please call back. Oh, I will personally watch this and get back to you - no. Oh, we are checking with this department- call back tomorrow. All from the ***********. Electrolux is in the states -- leave a survey - why nobody reads them or responds. It is July 14, 2025 -- I have been calling since April 2nd, 2025 I just want a replacement.Business Response
Date: 07/30/2025
Please see attached.Customer Answer
Date: 07/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
Date:07/14/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 14, 2024 I purchased a frigidaire freezer, on June 4, 2025 the freezer quit working. Because the freezer was still under factory warranty I contacted frigidaire on June 4th, I was informed that they would have someone to work on it within 24 to 48 hours, I explained to them that I had over $800. worth of meat in the freezer and it was crucial that it was fixed in that time frame and again they guaranteed me it would be. I waited and no one called or came to work on the freezer so I lost all the food, I called again and was informed they were trying to find a technician in my area and I would have it fixed within 3 to 5 days. No one has shown up because they do not have a technician in my area. That they would refund my money for the product. I purchased the freezer at ********** and they are trying to help me resolve the problem. ********** was told by Frigidaire that my refund would be made within 7 to 10 business days from June 19th, I was informed of the same thing, I am still waiting. Frigidaire keeps putting me off and I don't understand why. I am a senior citizen on a fixed income and need this refund to at least help with the food I lost and lower my ********** bill. I do not blame ********** it is Frigidaire/Electrolux I have a problem with, because I believed them I lost food, time, money and patience. AND I AM STILL WAITING! I have dates times and copies of chats I have had as well as ********** has dates and times, you never get to speak with the same person twice in a row. It comes down to I am tired of being taken advantage of. I have also been told that this has happened to several people I JUST NEED HELP. Thank You!Business Response
Date: 07/30/2025
Please see attached.Customer Answer
Date: 07/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you. I accept their response for me but why do they offer this type of warranty in this area knowing they have no technician to work on the device and then take 2 months to replace item.Initial Complaint
Date:07/13/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a upright freezer 2/6/25 After a couple weeks Went out. Have Been online and sent pictures several time but no help from **************** I purchased the ******** 3 year warrant but buy Being under Factory 1 year warranty they won't Repair or Replace and Frigidaire Won't Send a Service. Person to Check or ReplaceBusiness Response
Date: 07/29/2025
Please see the attached responseInitial Complaint
Date:07/13/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased our new home in May 2023. Our builder sold us the house with Frigidaire freezer and refrigerator. We started having issues with the refrigerator which we hired a local appliance technician to come out and assess the refrigerator. He called Frigidaire technicians and they said that it needed to be repaired or replaced. Which then he said frigidaire would reach out to us within five days and that never happened. I called Frigidaire countless times. When I spoke to customer service, they told me that there was nothing they could do about it even though the technician on the phone saidit needed to be fixed. At the time it was still under warranty, but they said it wasn't and that there was nothing they could do about it if they would've taken care of it in December 2024 it was still under warranty and it shouldn't matter if it was under warranty because it is a manufacture defect and they should just replace the whole refrigerator. Our local appliance repair technician came out and replaced all the parts that they needed to and it still didn't work and now Frigidaire won't even reimburse them for the parts that they tried to fix our refrigerator with. Frigidaire has been horrible to work with. They are not understanding or accommodating at all. Their customer service representatives are impossible to work with and every time you call you get a different story they need to replace our refrigerator. I have read countless reviews on the Internet that this product is not reliable. I'm not sure why a big company like this is getting away with producing such unrealizable products.Business Response
Date: 07/29/2025
Please see attached.Initial Complaint
Date:07/12/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 26, 2025, I set up my Frigidaire floor-mounted ** unit in my bedroom. After two hours, I noticed it was blowing warm air. I visited Frigidaires website and followed the troubleshooting steps twice with no success.I submitted a warranty claim, which was approved on May 2, 2025. I was told a replacement unit would be shipped. On May 16, I received an email asking for additional documentation, which I submitted immediately. I was again told I would receive a replacement unit in 710 days.That timeframe passed without delivery. I contacted Frigidaire customer service on three separate occasions, each time receiving the same 710 day estimate with no results.On June 14, I escalated the issue and spoke with **** A. ******** in the *************************** She attempted to confirm with the shipping team but could not do so. She later emailed me on June 16 confirming I would receive the ** unit no later than June 19.I followed up with **** via email on June 14 and again on June 23 with no response.Out of frustration, I contacted three Electrolux employees (Frigidaires parent company) and received an email stating that a dehumidifier had been shipped. I never requested a *************** of today, July 12, 2025, with temperatures feeling like 98, I still have not received the correct replacement unit.I am requesting immediate resolutioneither delivery of the promised ** unit or a full refund. This delay is unacceptable and has caused significant inconvenience.Business Response
Date: 07/29/2025
Please see attached.
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