Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have phone/landline service with Bright speed, when it rains or snows we loose our services, until it dries out, all the technicians that have made house calls tell us the very same thing, its the outside lines and they say that the company will not fix then, the technicians patch the lines up and then the phone services last until it rains and we dont have service all over again, we need our service fixed, but Bright Speed will not fix it, dont want it patched we want it fixed with new lines on the outside..

  Business Response

  Date: 02/25/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  02/25/25
  
  
  Re: ****** and ******* ******
  22973064
  Notice of Complaint Filed:02/21/25
  
  
  Dear Kisis *****:
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the repeat issues with the service and possible cable issues. We are investigating with our field team for any possible issues and the quickest possible resolution. 
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  
  **** *. 
  Brightspeed Customer Advocacy
  
  

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brightspeed cancelled my 98 year old fathers land line without cause, leaving him unable to call for medical assistance if he has a problem. They keep telling us that the phone number will be reinstated on a certain date and it never ********** father is now 3 weeks without a land line.

  Business Response

  Date: 02/25/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  February 25, 2025
  
  
  Re: **** *******
  22970269
  Notice of Complaint Filed: February 20, 2025
  
  
  Dear Kisis *****:
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding her father's phone service outage. Upon reviewing Mr. ******** account, there was an order to transition his service from copper to fiber. The order was delayed, resulting in the loss of phone service. Prior to receiving the BBB complaint, an order specialist was engaged and had initiated a process to reconnect Mr. ******** account. This order required a technician to be dispatched, which was delayed due to weather conditions. A field supervisor was contacted and informed of the urgent need for service reconnection. A technician was sent out on February 21, 2025, to restore the service. The order specialist followed up with Ms. ******* to confirm that the service is now operational. A service outage credit has been applied to the account.
  
  
  ****************** apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  
  ******* *.
  Brightspeed Customer Advocacy
  
  
  CC: **** *******

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December, my parents Brightspeed phone service stopped working. Brightspeed refused to fix the problem. When we requested that their number be ported to another phone provider they refused or have been unable to port the number depending on the discussion. My parents are 88 years old and have had this phone number for 40 years. They have health issues and are homebound. Not have a working phone is more than a hardship. It has the potential to be life threatening should they not be able to reach out in an emergency. It is not right the way Brightspeed is treating them. They have been told they have to pay their bill each month even though the phone does not work or they will never get their phone number back.

  Business Response

  Date: 02/21/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  February 21, 2025
  
  
  Re:*** ******
  22967479
  Notice of Complaint Filed:2/20/25
  
  
  Dear Kisis *****:
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the number port and following disconnection of the Brightspeed account. We are working with our ******************* team to get this corrected as soon as possible and will update as quickly as we can. 
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  
  **** *. 
  Brightspeed Customer Advocacy
  
  

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled our service on 1/6/2025. And returned their product which was received them. They told me I would have a refund within 35 -40 days from the cancellation. 40 days would have been 2/14/2025. I called them yesterday and they did not answer their phone. I called today and did speak to someone. They acknowledged I had cancelled, but said they can't tell me when a check will be sent ("as they are having technical issues"). The amount owed to me is $34.07.

  Business Response

  Date: 02/20/2025

  
  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  February 20, 2025
  
  
  Re: ******* *******
  22963910
  Notice of Complaint Filed: February 19, 2025
  
  
  Dear Kisis *****:
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the refund check for $34.07.I am escalating this complaint to find the status of this check with our billing department. I will provide updates to this as soon as possible. 
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  
  **** *. 
  Brightspeed Customer Advocacy
  
  
  CC:******* *******

  Customer Answer

  Date: 02/25/2025

   
  I am rejecting this response because:  They owe me the refund per my complaint.   There is no reason for delay.
  
  

  Business Response

  Date: 02/26/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  2/26/25
  
  
  Re: ******* *******
  
  Notice of Complaint Filed: 2/26/25
  
  
  Dear Kisis *****:
  
  We do apologize for the continued delay in resolution. We have confirmed the credit balance on the account. The information is currently being migrated into our new account management system and our finance team is working on that completion to get the refund check reissued as soon as possible. 
  
  Brightspeed apologizes for any issues due to the experience and inconvenience. We will update again as soon as possible. 
  
  
  Sincerely,
  
  **** *. 
  Brightspeed Customer Advocacy
  
  

  Customer Answer

  Date: 02/27/2025

   
  I am rejecting this response because:  I am owed the refund per my complaint.  There is no reason for delay.
  
  

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to me being jerked around and lied to over and over by Brightspeed. I just purchased my first home and contacted them since they are the recommended provider by all my neighbors. When I contacted Brightspeed on 1/30 they promised me they could have my service installed no later than 2/7 at my home and be up and running. I work remotely and as such I need to have an internet connection in order to do my job. 1/30 Came and went, no technician showed up, no call or anything. I called Brightspeed customer service and they told me that someone would now be out between 2/3-2/6 to do the exterior lines and then a technician would do my home install on 2/7. Again all those dates came and went and no one showed up. I called again and explained my frustration, all the while Brightspeed has already charged me for install and service. The next *** told me they would be there to run the lines on 2/10-2/13 and I would have a technician install in my home on 2/14. Again no one showed up. The customer service lines were useless constantly re directing me to new ***resentatives who they said could solve the issue only to have nothing done and be told they will call me back within 24 hours with an update. No one ever called me and I had to call each time. on 2/14 no one came to install my service and I called again. They told me someone would be out that weekend to install and take care of it. No one has done anything. Here I am 3 weeks later, I have paid for service that I still do not have and now customer service is telling me I wont have anything done until the week of 3/3. I believe that they have 0 intention on doing anything and that date will come and go just as the others have with nothing resolved. Again I was promised a service and dates and they have completely blown past them with 0 regard. I have had to take multiple days off work because I have no internet to do my job, Brightspeed has done absolutely nothing to make this right

  Business Response

  Date: 03/06/2025

  March 6, 2025
  
  
  Re: ***** Anderson 
        Complaint ID: ********
        Notice of Complaint Filed: February 19, 2025
  
  Dear Kisis *****:
  

  We appreciated the opportunity to review the details of job completion issues.  I have researched your request and see that there is also an FCC case for your case. It has been escalating through our departments and they have stated that the buried drop has to be placed before installation can occur. The buried drop has been scheduled for March 7. 
  

  We appreciate ***** ******** for taking the time to contact the BBB to inform us about the matter. We apologize for any issues due to the experience and inconvenience.
  

  Sincerely,
  

  ***** *.
  Brightspeed Customer Advocate
  
  CC: ***** ********
  

  
  

  Customer Answer

  Date: 03/06/2025

   
  I am rejecting this response because: this is all information I had already. Part of the issue is Brightspeed promised the install would be completed over a month ago and have given no updates, reasons or accommodations for the multiple missed appointments, inconveniences and downright lies that multiple Brightspeed agents have told us. Please confirm when the in home install will take place as well as how Brightspeed plan on making this right. I have had to take multiple days off work due to their lies, deception and shady business practices and bait and switch after we have signed up.
  
  

  Business Response

  Date: 03/11/2025

  March 11, 2025
  
  
  Re: ***** Anderson 
        Complaint ID ********
       Notice of Complaint Filed: February 19, 2025
  
  Dear Kisis *****:
  

  We appreciated the opportunity to review the rebuttal details in the rejection complaint. Your case is currently being handled by the *** and they have forwarded your complaint to the *** team to get a specific date for the buried service wire placement and someone from that team is to be contacting you with that information. The installation can only take [place after that work has been completed.
  

  Again, we appreciate ***** ******** for taking the time to contact the BBB to inform us about the matter. We apologize for any issues due to the experience and inconvenience.
  

  Sincerely,
  

  ***** *.
  Brightspeed Customer Advocate
  
  
  CC: ***** ********
  

  
  

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been overpaid ******** by our family and for 6 months we have been requesting that they send us our funds they have illegally withheld funds and refuse to issue a check each month we call they say wait 30 days and each month the check does not arrive I am caregiver for my mom who is battling cancer my dad just had a stroke I dont deserve this undue turmoil this company is unethical and disgusting.

  Business Response

  Date: 02/19/2025

  February 19, 2025

  Dear ***** ****,
  
  I appreciate the opportunity to review the complaint that you submitted February 18, 2025, regarding the billing dispute.
  
  Upon review, we have processed your refund, which was released on February 17, 2025. You should receive a refund check for $1,910.11 within 7-10 business days. However, please allow up to 30 days for delivery due to potential weather and mail carrier delays.
  
  We acknowledge your concerns and apologize for any inconvenience this caused.
  
  Sincerely,
  
  Lisa 
  Brightspeed - Customer Advocacy Group

• Initial Complaint

  Date:02/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have been a customer for a long time . my acct want let me in . i called them and they keep saying they will put in a ticket i will here something in 7 days it has been 3 months. i just want to get in my acct to manage it and pay bills on line. i tried to talk to one guy he got rude i hung up on him and he called me back and asked if i wanted help canceling my service i just want to be able to use it. they will help me stop services but not fix it.

  Business Response

  Date: 03/03/2025

  March 3, 2025
  
  
  Re: ******* Howell 
        Complaint ID: ********
        Notice of Complaint Filed: February 18, 2025
  
  Dear Kisis *****:
  

  We appreciated the opportunity to review the details of billing issues.  After research on the account, I saw that the customer has been taken through the steps to access his account online by a frontline agent. They also applied for a ticket in case he has further issues. If further assistance is needed, please let us know.
  

  We appreciate ******* Howell  for taking the time to contact the BBB to inform us about the matter. We apologize for any issues due to the experience and inconvenience.
  

  Sincerely,
  

  ***** *.
  Brightspeed Customer Advocate
  
  CC: ******* ******
  

  
  

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Power went out d/t ice storm on 02/11/25- power restored 02/14/25 without Wi-Fi. Called customer service on 02/14/25-- initially told that someone would be available to come to my house on 02/18/25. Asked to speak to supervisor ******- ****** managed to set my appointment for 02/14/25 between 8-5. No one showed up, called me, nothing. Called back on 02/15/25, spoke to ****** again who told me that no technicians were available on Saturdays and Sundays (I was previously told they would come on 02/15 which was a lie) -- the earliest she could do was 02/24/25 which is unacceptable. She then called me back the evening of 02/15/25 and told me that she was able to set my appointment sooner for 02/18/25. Now today is 02/18/25, per my BS account, my appointment is today between 8-5 so I called Bright Speed to confirm. Currently have been on the phone for 1 hour and 45 minutes for them to tell me they can't come today because the "techs are backed up" and the earliest they have is 02/24/25. This is unacceptable, absurd, and horrible customer service.

  Business Response

  Date: 03/04/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  3/04/2025
  
  
  Re: ******* *********
  Complaint ID: ********
  Notice of Complaint Filed: 2/18/2025
  
  
  Dear Kisis *****:
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the problem with the internet service. Our technician was able to make repairs and restore service.
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  **** *.
  Brightspeed Customer Advocacy

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copper internet connection was shut off prior to fiber being installed, which in case was guaranteed not to happen, due to me working from home. After 6 days of being on the telephone with the worst customer service having ever experienced, we still have zero internet for my lively hood, and my kids doing school work from home. Everyday they have given us unacceptable and multiple different reasons for no internet, yet claiming it will be turned on that day or the following with no avail. We have delta with them for multiple hours on end and never a honest or same reason for this being done. With that said, they are now trying to bill us for services unrended. This is completely unacceptable.

  Business Response

  Date: 03/03/2025

  
  March 3, 2025
  
  
  Re: **** Parrish 
        Complaint ID: ********
        Notice of Complaint Filed: February 18, 2025
  
  Dear Kisis *****:
  

  We appreciated the opportunity to review the details of billing issues.  After careful review of the account, I have made a one time adjustment to the account for the March billing since the disconnect took place in February to bring it to a zero balance. Please return your modem so no further charges are accrued on the account. We appreciate your business.
  

  We appreciate **** ******* for taking the time to contact the BBB to inform us about the matter. We apologize for any issues due to the experience and inconvenience.
  

  Sincerely,
  

  ***** *.
  Brightspeed Customer Advocate
  
  CC: **** *******
  

  
  

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is with BRIGHTSPEED phone /internet service ******************************************************************* My home phone has not been working properly for 2 months or so & I have called from neighbors , chatted on line with BRIGHT SPEED & always says : THERE IS A OUTAGE IN YOUR AREA. WILL BE FIXED X DAY . Well it works a few hrs & then goes out again!!! My husband is a VETERAN with health *********** need a working phone!!!! PLEASE HELP! I cant get a real human to talk to me. . I was able to get billing when phone worked half ********** gave me a small credit off next bill but we need phone. Im off main *********** phone doesnt get service here , Phone worked great many years when it was century link. I was told the issue is a switch ************** issue but they say its fixed like every other day then it quits!! I pray u can help or share this with someone that can. Thank u! ***** ****** / mayodan nc

  Business Response

  Date: 03/03/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  March 3, 2025
  
  
  Re: ***** ******
  Complaint ID: ********
  Notice of Complaint Filed: February 17, 2025
  
  
  Dear Kisis *****:
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the intermittent dial tone that Mrs. ***** ****** had reported. We've escalated the repair request and created ticket # WOT1806495. The issue is within our central office's span line. Our local field office and central office technicians are working to resolve it. Mrs. ****** has been updated on the status of her repair issue.
  
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  
  **** *****
  Brightspeed Customer Advocacy
  
  
  CC: ***** ******

  Customer Answer

  Date: 04/21/2025

   
  I am rejecting this response because:
  

  when people call me i cant hear phone ring but when i called my mother in law my phone number showed up on caller ID as ************ **** race car parts!!! My number here is ************ !!!!!

  ***** ****** ***************************************

  I WENT TO **** CAR PARTS & HE SAID HIS BUSINESS CALLS WILL COME TO ME & HE CANT UNDERSTAND WHY I HAVE HIS PHONE NUMBER NOW. I WANT MY OWN NUMBER ************

  THIS IS SO CRAZY!! I JUST CALLED BRIGHT SPEED ON 4/17/2025 & MAN GAVE ME THIS NUMBER A TICKET 843652779

  WHEN ANYONE TRIED TO CALL ME THE PHONE RINGS UNTIL IT STOPS SOMEWHERE IN THE UNIVERSE BUT WHOEVER HAS MY NUMBER IF ANYONE... HAS NO VOICE MAIL OR ANSWERING MACHINE!!! I SUSPECT THAT WHOEVER HAS BEEN WORKING ON MY PHONE LINES UP THE **** HAS CONNECTED /CROSSED SOME WIRES UP.

  PLEASE PLEASE HELP ^& GET MY ************ WORKING HERE AGAIN. , I CAN CALL OUT BUT WHEN I DO PEOPLE SEE **** CAR PARTS & A DIFFERENT NUMBER!!! IM ATTACHING SCREEN SHOT MY MOM IN LAW SENT OF WHEN I CALL HER FROM MY HOUSE !!!! ITS GOT ANOTHER PHONE NUMBER!!! **** CAR PARTS IS ON *********** RD IN ******* & THEY ALSO HAVE A ACCT WITH YOU ! ************

  CAN U PLEASE EXPLAIN TO ME WHATS HAPPENING ????  my phone also still goes out at nightl. I sent this to brightspeed & NOBODY has replied!!! see attachment of what people see when i call them . & nobody can call me unless they use that new number **** car parts & thats a local business!!!

                                 ***** ****** ************ ****************************************************************

  
  

  Business Response

  Date: 04/25/2025

  April 25, 2025
  
  Re: Better Business Bureau (BBB)
  ***** ******
  Complaint ID: ********
  Notice of Complaint Filed: February 17, 2025
  
  Dear ***** *****,
  
  
  Brightspeed reviewed your complaint about your landline outage since 2/17. The issue was escalated, and a new device was installed in our central office. A technician was dispatched on 4/22 (ticket WOT1806495) and confirmed that your service was restored. A credit for the outage period (2/17-4/25) has been applied, with a $41.83 credit balance carrying over to your May statement. The investigation results were submitted to the BBB repository within the response period.
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  Sincerely,
  **** *.
  Brightspeed Customer Advocate
  
  CC: ***** ******

  Customer Answer

  Date: 04/27/2025

   
  Better Business Bureau:
  
  I am very happy that after so long out phone SEEMS to be working properly and we got our phone number back too that vanished lol

  **** at bright speed has called me and been nice and helpful during this many months of issues that actually began many months ago but got worse. 

  I appreciated the BBB helping also..

       ***** Lawson 
  
  Thank you. 

  
  

  Customer Answer

  Date: 06/17/2025

   
  I am rejecting this response because:
  

  hELLO NOW MY HOME PHONE WITH BRIGHTSPEED WILL NOT CALL ANYONE THAT HAS SPECTRUM SERVICE !!!! I HAVE CALLED & LEFT MESSAGES WITH **** AT BRIGHT SPEED. SHE CALLED ME & LEFT A MESSAGE. IVE CALLED HER BACK NO REPLY & SENT EMAILS. I CAN CALL LONG DISTANCE & TOLL FREE TO SOME PEOPLE , ANYONE CAN CALL ME BUT I CANT CALL ANYONE WITH SPECTRUM CABLE & SOME OTHERS!! BRIGHT SPEED REPAIR TOLD ME TO CALL SPECTRUM & I DID & MY STEP DAD HAS THEM, THEY SAID NOTHING WRONG ON HIS LINE OR MY MOM IN LAW , I CANT CALL EITHER OF THEM!! BUT THEY CAN CALL ME. 

  BRIGHTSPEED IS THE WORST PHONE COMPANY EVER. 

  WHAT AM I GOING TO DO IF NOBIODY WILL CLAIM RESPONSIBILITY FOR THESE PHONE ISSUES?? MY STEP DAD IS ************ I CANT CALL HIM, MOM IN LAW ************ I CANT CALL HER. BUT THEY CAN CALL ME. 

                                       ***** LAWSON 

  
  

  Business Response

  Date: 06/18/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  June 18, 2025
  
  Re: ***** ******
  Complaint ID: ********
  Notice of Complaint Filed: February 17, 2025
  
  
  Dear Kisis *****:
  

  Brightspeed has thoroughly reviewed the Better Business Bureau (BBB) complaint regarding the customers concerns, particularly the ongoing issues with placing calls to certain numbers and locations. The customer has been informed of the trunk outage affecting *******, **, and their repair ticket (*******) has been expedited to ensure a prompt resolution. I will continue to follow up with the customer until a resolution is achieved.
  

  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  Sincerely,
  
  **** *****
  Brightspeed Customer Advocacy
  
  CC: ***** ******
  CC: Better Business Bureau

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you.