Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refuse to stop harassing us by knocking on the door trying to sell their crappy iinternet. We've told them no at least 20 times in one year, and they keep showing up. Have REPEATEDLY told them to remove our address from their company. This is unwanted spam, harassment and apparently company is to ignorant to understand a simple 2 letter word. NO.

  Business Response

  Date: 07/31/2025

  July 31, 2025 
  
  Re:    Better Business Bureau (BBB)
            ***** ****
            Complaint ID: ********
            Notice of Complaint Filed: July 17, 2025
  
  Dear ***** ****,  
  

  Thank you for reaching out to the Better Business Bureau regarding your request to discontinue solicitations to your address. We have escalated the matter to our Door-to-********************* to ensure your removal from our contact list and prevent any future outreach. The results of our investigation have been formally submitted to the Better Business Bureau within the required response period.

  Brightspeed extends our sincere apologies for the inconvenience and any frustration this situation may have caused.
  
  Sincerely,
  **** *.
  Brightspeed Customer Advocate
  
  CC: ***** ****
  CC: Better Business Bureau

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brightspeed recently installed fiber internet in our neighborhood where we previously only had cable internet. During their door to door sales pitch, we were told we could try out their fiber internet for a 1 month free trial without any interruption or interference to our current internet service. After they came and installed their internet, we promptly lost our cable internet that we are still paying for contrary to their information. Not only that after the 1st month when they got paid we experienced an outrage without an anticipated fix date that their tech could not identify. When called out and informed that a formal would be filed, they miraculously decided the fix would happen by the next morning. At this current time we are without service when we're paying for 2 different services. Brightspeed should be required to be upfront and honest without being allowed to use deceptive practices to gain customers. If I had not fought to have my issue fixed whi is to say how long they would have let the issue continue without fixing it.

  Business Response

  Date: 07/30/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  7/30/2025
  
  
  Re:***** ***
  Complaint ID: ********
  Notice of Complaint Filed: 7/17/2025
  
  
  Dear Kisis *****,
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the problem with the internet service. The customer has *************************** service. We are not able to provide support for 3rd party internet services. The customer will need to contact the internet provider. I issued a credit for the last months payment. That will refund within 45 days of the account closing. 
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  **** *.
  Brightspeed Customer Advocacy
  
  

• Initial Complaint

  Date:07/17/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brightspeed is an internet service provider that keeps users connected online and ensures to restore connection as quick as possible. On June 19th, I was one of many that was part of a nationwide outage. The company also provides updates as to when service is down, an approximation of when services will return, and then again when services are restored. I have called them three times now with my issue and each time have scheduled a date as to when a technician could come out and find out what my issue was with my internet. The first two times my appointments were automatically cancelled and grouped in with the outage. The third time I called, it had already been a month that I had been without internet. The soonest available appointment is over one month away on August 20th. Having to wait a month without the services they provide is unacceptable, nonetheless waiting an entire month for a technician to come out in order to see what the issue is. I rely on the internet for many crucial things, some of which are obtaining my medications. The have already agreed to compensate the time without service after I had requested it, but I would like my internet back sooner than the anticipated Aug 20th.

  Business Response

  Date: 07/31/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  July 31, 2025
  
  
  Re: ***** Skee
  Complaint ID: ********
  Notice of Complaint Filed: July 17, 2025
  
  
  Dear Kisis *****:
  
  Brightspeed has reviewed the Better Business Bureau (BBB) complaint concerning the internet outage. Ticket WOT2508567 has been escalated and rescheduled for August 4, 2025. We remain committed to maintaining open communication with the customer and will continue to provide updates until the issue is fully resolved.
  
  We sincerely apologize for any inconvenience experienced and appreciate the customers patience as we work toward a lasting solution.
  
  Sincerely,
  
  **** *****
  Brightspeed Customer Advocacy
  
  
  CC: ***** Skee
  CC: Better Business Bureau
  

  Customer Answer

  Date: 08/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.  
  My appointment for a tech was moved up to August 4th instead of waiting until the 20th, and the person who arrived was prompt,courteous, and was very knowledgeable. 
  
  Thank you. 
  

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from ***** to ** in march 2025, because i am in a very rural area, brightspeed was my only choice. i ended up paying ****** to get the service installed which is very standard. I then was advised by my dad their services would make working from home hard so i cancelled it, then learned no one else can service the area after ******* had wrongly told me they could. i then called to scheduled the technician again as i needed wifi to work, and was changed again ******. It was connected on 3/11/2025. During this time i had called to have a refund sent for the initial service i cancelled, and during my request they refunded me BUT also turned off my current service as well. it was disconnected on 3/24. I asked them to turn it back on as not having internet affect my livelihood and they advised me i would have to wait until 4/1 to have another technician come out and pay the ****** AGAIN. At this point i advised them i would rather have a refund as the fee i paid to have it connected was null in void if they were not going to provide this service to me and only provided internet less than a month. I have been contacting them for months and everytime they tell me they will send my request to the back office, and still have not refunded me my money or offered any solution. I would even be happy with half of it back, but as for right now I feel as though they have stolen my money. They also are harassing me via email telling me I am past due on my bill even though I have returned all of their equipment and do not use their services. I had to spend $700 on ******** so I could keep my job.

  Business Response

  Date: 07/23/2025

  July 23, 2025
  
  
  Re: ********* Bidwell 
  Complaint ID: ********
  Notice of Complaint Filed: July 17, 2025
  
  Dear Kisis *****:
  

  We appreciated the opportunity to review the details of refund issues.  I have released your refund. After processing, it should arrive via postal mail in approximately 7-10 days but can take up to 30 days depending on the local postal carrier.
  

  We appreciate ********* Bidwell  for taking the time to contact the BBB to inform us about the matter. We apologize for any issues due to the experience and inconvenience.
  

  Sincerely,
  

  ***** *.
  Brightspeed Customer Advocate
  
  CC: ********* *******
  

  
  

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our landline phone and internet have been out since May 16. My husband and I have called multiple times and I have chatted online with them several times also. Appointments have been made for them to come out to fix the problem, but they've only shown up once and they left without doing anything. When I called to ask why, I was told they had to go because an outage was reported and that came first. They never came back. Had another appt scheduled after that, and when I checked online it was noted that the work could not be completed. When I called to ask about that, the operator didn't know why the work wasn't done and said nothing was noted on my account. We told them that the phone line was personal and a business line, but instead of fixing the problem, they transferred the phone number to my husbands cell phone. Also, I called in January to see if fiber was available at my address and was told yes so I told them I wanted to upgrade/switch to fibre. They told me how much it would cost and what day of the month it would be due. They gave me a new account number. (I assumed it was for the existing phone line and new internet). Then I started noticing Brightspeed was taking 2 amounts out of my checking account. When I looked at my account online, I could only see my original account with ***************** When I called to report the **************** outage I asked what all the charges were. I was told I had 2 accounts. One with **************** (speed 10) and another with just internet (speed 30). I asked why I had 2 internet accounts & that I had called to upgrade to fiber, why didn't they replace the one I had with the fiber and was then told I didn't have fiber, just a faster speed. That representative cancelled the slower one, but left me with 2 accounts. I can't log into the new account because it says it is already assigned to a different username and that you can only have one account per email address. I tried new email address, but that didn't work.

  Business Response

  Date: 07/31/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  7/21/2025
  
  
  Re: **** & ***** ******
  Complaint ID: ********
  Notice of Complaint Filed: 7/17/2025
  
  
  Dear Kisis *****,
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the internet service. I have escalated this to our order team to correct the order issue. Once I hear back I will follow up with the customer. 
  
  ****************** apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  **** *.
  Brightspeed Customer Advocacy

  Customer Answer

  Date: 08/05/2025

   
  I am rejecting this response because: My land line and internet still are not working.
    The scheduled date for them to come out to fix it is September 17 between 8am-5pm.  This has been ongoing since May 16th.

  ***** ******

  Business Response

  Date: 08/08/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  8/08/2025
  
  
  Re: **** & ***** ******
  Complaint ID: ********
  Notice of Complaint Filed: 7/17/2025
  
  
  Dear Kisis *****,
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the internet service. I have to speak with the customer about an order issue for this account. I tried calling to follow up but I was unable to reach them. I will try again at a later time. 
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  **** *.
  Brightspeed Customer Advocacy
  
  

  Customer Answer

  Date: 08/08/2025

   
  I am rejecting this response because: I want to speak with Brightspeed and get this issue resolved. I don't know which number was called, mine or my husbands, but I still would like to receive the call so that I can give greater details on what has been happening. My cell number is *************. I believe this issue can be resolved when all information is known & addressed. 
  When we call our chat online, it seems like the representatives are addressing the internet more than the land line and I feel the land line needs to be addressed first. Thank you! 

  ***** ******

  Business Response

  Date: 08/15/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  8/15/2025
  
  
  Re: **** & ***** ******
  Complaint ID: ********
  Notice of Complaint Filed: 7/17/2025
  
  
  Dear Kisis *****,
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the internet service. I was able to speak to the customer and work with them to get the order issue corrected. We also have a repair ticket scheduled and we are going to see if we can get an earlier date. I will work the customer until we get the problem resolved. 
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  **** *.
  Brightspeed Customer Advocacy

  Customer Answer

  Date: 08/23/2025

   
  I am rejecting this response because:
  I am in communication with **** M and I agree that he understands the issues and has corrected one of them. My husband received a text message that they would be at our house on Friday, Aug 22 between 8am-5pm. No one showed up and he got another message stating they will be here next Monday, Aug 25. No reason was given for not showing up. When I look on my account, there is an installation date scheduled for Wednesday, Aug 27 & repair date in Sept. Nothing was noted for Friday the 22nd or Monday the 25. We have to rearrange our schedules to make sure someone is home, if it's my husband that stays home waiting, he is losing wages because he's not working. This is frustrating, still no landline or internet. I believe **** said he would be out of the office this last week, so I'm hoping for better results this week. 

  Business Response

  Date: 08/28/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  8/28/2025
  
  
  Re: **** & ***** ******
  Complaint ID: ********
  Notice of Complaint Filed: 7/17/2025
  
  
  Dear Kisis *****,
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the internet service. The customer has an install order for the internet that is due 8/29. I advised our field team to make sure the phone is working as well. I advised the customer. I will follow up with the customer after the install is complete. 
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  **** *.
  Brightspeed Customer Advocacy

• Initial Complaint

  Date:07/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lost phone/internet July 3rd/2025 afternoon.Contacted Tech.Service Support. After many questions that I had already answered after I finally was connected to a human, I was told the problem was on their network and engineers were aware and working on the issue. No Restoration time.Called back July 7th(after July 4th weekend) and was told same issue but with restore time of July 8th.July 8th, no phone internet. Same story, restoration July 9th/2025.July 9th, no phone internet. Was told repairs had been made to the network and now needed to make an appointment for a Tech, to come to my house. Earliest appointment July 21st/******* no phone/internet from July 3-21st/2025. No bill pay, no shopping, Also have a autistic child in the house that relies on devices to communicate. All this was info was passed on, but sorry no earlier appointment.We had already lost our service 4 times in six months due to contractors burying water,sewer,gas and who knows what else.I have had Centurylink, Embarq, not Brightspeed...all same company. Each change has gotten worse.

  Business Response

  Date: 07/30/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  7/30/2025
  
  
  Re:***** *******
  Complaint ID: ********
  Notice of Complaint Filed: 7/17/2025
  
  
  Dear Kisis *****,
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the problem with the phone and internet service. The issue was resolved on 7/21. Several days later the service went back out. The customer has a repair ticket due 8/07. I will follow up with them after the repair completes. 
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  **** *.
  Brightspeed Customer Advocacy

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our home phone and internet service through Brightspeed for over ********************************** June 2025, we began having trouble with the internet service. Then the phone went out for 3 days. When the phone service came back on, we figured the internet was fixed, too. But, it wasn't. My wife called Brightspeed to report the outage and was told there was an outage in our area due to replacing lines and the problem would be fixed by the next day. Two weeks and two calls later we were still without internet. We made the decision to leave this service and try Spectrum. My wife called July 3 to schedule this and was told not to cancel Brightspeed until the day of installation so that we would be able to transfer our number. She called the afternoon after the change over to cancel Brightspeed (July 9) and was told to call the following day because the change order for the phone was still in the system and would not allow her to cancel the account. Upon calling the next day, July 10, she was told that a new account order had been issued and they could not find anything with our old account. After 45 minutes on the phone, they miraculously found our old account and apologized, saying the new order was stopped, old account canceled, and a refund for the month of June would be sent to me. I returned their modem via *** July 11, 2025. A bill and an order change confirmation letter came on July 15. Both had a new account number. Another call. She was told the cancellation order went in, service was cancelled would be disconnected on July 17th and an adjustment was made to show we owe nothing. Yesterday, July 16, we get an email and a text saying our service will disconnect on Aug 06, 2025 and a final bill will be sent to our address. This has been a nightmare and huge hassle and we do not trust that they will not expect us to pay the $121.18 they sent us a bill for plus and additional $9.08 for August. They have proved to be both incompetent and untrustworthy!

  Business Response

  Date: 07/31/2025

  July 31, 2025
  
  
  Re: ***** Fredricks 
  Complaint ID: ********
  Notice of Complaint Filed: July 17, 2025
  
  Dear Kisis *****:
  

  We appreciated the opportunity to review the details of billing issues.  I wanted to reassure you that the account has been closed out and the total billing on the account is at a zero balance. 
  

  We appreciate ***** Fredricks  for taking the time to contact the BBB to inform us about the matter. We apologize for any issues due to the experience and inconvenience.
  

  Sincerely,
  

  ***** *.
  Brightspeed Customer Advocate
  
  CC: ***** *********

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this formal complaint against Brightspeed due to their complete and ongoing failure to provide internet service, honor service appointments, or issue any form of refund or resolution, despite my repeated attempts over the past seven months.Nature of the Problem:Since [insert approximate start date], our internet service through Brightspeed has been completely non-functional. We live in a remote, wooded area with no cellular service from any provider, meaning we rely entirely on internet access to communicate, make emergency calls (e.g., via Wi-Fi calling), and manage essential personal and work-related matters.This is not just an inconveniencethis is a serious health and safety risk. My elderly great-aunt, who resides at this address, is particularly vulnerable. If she were to fall or suffer a medical emergency, she would have no way to call for help due to the ongoing lack of internet service and no access to a cell signal.Details of Attempts to Resolve:Over the past seven months, Brightspeed has:Scheduled and then failed to show up for service appointments on numerous occasions.Each time, Ive been told a technician was on the way and that I needed to be present at the home, which has caused me to miss work and incur penalties from my employeryet no technician has ever actually arrived.When I call to reschedule or follow up, I receive a different excuse each time, ranging from technical issues to route delays, with no accountability.Despite all of this, no refund or credit has been issued for the months of non-service.I have called customer service repeatedly to escalate the issue, but I am always routed back into the same cycle of unkept promises and rescheduling.Desired Resolution:I am requesting the following:1.Immediate and permanent resolution to the service outage.2.A full refund or billing credit for the entire seven months during which service has not been provided.

  Business Response

  Date: 07/31/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  7/30/2025
  
  
  Re: ********* *****
  Complaint ID: ********
  Notice of Complaint Filed: 6/232025
  
  
  Dear Kisis *****,
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the problem with the internet service. Our technicians were able to make repairs and restore the service. We will provide credit for the down time. 
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  **** *.
  Brightspeed Customer Advocacy

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Internet went out on Wednesday, July 9th. Called to report an outage. Was told would be fixed by next day at 8pm. Not fixed. Called again on Monday evening. Said someone was working on it as we spoke. Not true. Called again Tuesday evening, said no outage showing but other two representatives said there was. Scheduled a technician to come on Wednesday. Texted husband they were coming between 8-9 and texted me they were coming between 11:45 and 3:45. No one showed up. Still no internet. Told others the lines on our entire road were stolen and told someone else the lines were cut and the copper was stolen. Given a different story every time someone talks to them. Can not tell us where a physical building is located for us to go talk to someone. Always speaking with someone at a call center with lots of noise in the background. They have to send in a ticket for a technician to be sent out. A technician told neighbor that the people at the call center did not know what was going on to not believe anything they tell us. We have to go through them to get a technician. No one is communicating with each other. Constant issues with no customer service.

  Business Response

  Date: 07/30/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  7/30/2025
  
  
  Re: ****** ********
  Complaint ID: ********
  Notice of Complaint Filed: 7/16/2025
  
  
  Dear Kisis *****,
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the problem with the internet. The outage condition that impacted the service has been resolved. I was not able to reach the customer to follow up. I will try again at a later time. 
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  **** *.
  Brightspeed Customer Advocacy

• Initial Complaint

  Date:07/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My my wife has made multiple complaints about brightspeed. We have took multiple days waiting for a tech. No one shows up. This has been going on for years. Several people have the same problem. Some kind of solution needs to be done. We pay for a service that we don't have. It is not only unfair to us but to the elderly and disabled. Which there is in our community. This is the only telephone service option we have and cell phone service is bad here.

  Business Response

  Date: 07/31/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  7/31/25
  
  
  Re: ***** *****
  23611208
  
  
  
  Dear Kisis *****:
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding repeat issues with the phone service and repair delays.

  The field resolved this after finding a cut cable. Services have been restored as of 7/28/25
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  
  **** *. 
  Brightspeed Customer Advocacy