Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brightspeed is refusing to port my telephone number to my new provider.On March 3, 2025, Brightspeed contacted me with an offer to upgrade my current copper service to fiber and was assured that the fiber service was available at my address. On March 12, 2025, Brightspeed technicians came to my property and determined that fiber service could not be established because of the distance to the main line and informed me that the fiber order would be cancelled. On March 28, 2025, Brightspeed migrated my telephone number to the non-existent fiber service thereby disconnecting and terminating my phone service.After almost 6 weeks and 23 hours on the phone with Brightspeed attempting to have my service restored I learned from a local technician that Brightspeed is discouraging the use of the copper service and will not connect any new services using the existing copper lines. Everything is to be switched to fiber.After 6 weeks with no home phone service, I switched to another provider and attempted to port the number that I have had for over 50 years (yes, 50 years) to the new provider. This was unsuccessful and after another 8 hours on the phone with Brightspeed customer service, I learned that ****************** will not port this number because it has been migrated to the non-existent fiber service pending installation and will not be released until that service becomes active which is impossible because fiber cannot be installed at my location. Proverbial Brightspeed purgatorial Catch-22.Through no fault of my own, Brightspeed has terminated my home phone service, refused to port my number to my new provider and has wasted over 30 hours of my life on the phone with their international customer service department. I have been without home phone service for nearly 2 months and request that my number be ported to my new provider.

  Business Response

  Date: 06/03/2025

  
        ****** ********
        Complaint ID: ********
        Notice of Complaint Filed: May 20, 2025
  

  Re: Better Business Bureau (BBB)
        ****** ********
        Complaint ID: ********
        Notice of Complaint Filed: May 20, 2025
  

  Re: Better Business Bureau (BBB)
        ****** ********
        Complaint ID: ********
        Notice of Complaint Filed: May 20, 2025
  

  Dear Kisis *****,
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the problem with billing issues. We have attempted to make contact with you several times without any return calls or answer to our email. 
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  ***** K
  Brightspeed Customer Advocacy
  

  Customer Answer

  Date: 06/05/2025

   
  I am rejecting this response because: I have NOT received a single email or phone call from Bightspeed.  What number are you attempting to call?  The number that Brightspeed disconnected?  What email address are you attempting to reach?  Please advise/
  
  

  Business Response

  Date: 06/05/2025

  Dear Kisis *****,
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the problem with billing issues. We are closing this out as another member of our Advocacy Team has been in contact with the customer due to a FCC complaint. 
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  ***** K
  Brightspeed Customer Advocacy

  Customer Answer

  Date: 06/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this pending resolution acceptable at this time.
  
  Thank you. 
  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Communication w/Brightspeed: My land line was scheduled to be repaired May 13. I waited all day for tech who never showed up & no communication. After calling Brightspeed this AM, I find out that the repair has been rescheduled for May 19. I'm more than happy to help you with checking the repair appointment & sincerely apologize for any trouble this situation may have caused you. I will look into the possibility of rescheduling the date.May 19 I have looked into the possibility of scheduling an earlier repair date, but unfortunately, the earliest we can send a technician is today, as that is when they are available in your area. The repair tech did not show up again today. Around 3:15 I called customer support and was advised that the ticket was still open and that the tech, ****, would be here today. Close to 5:00 I called customer service again because I did not hear from nor see him. I was told at that time something about the tech checking the lines in my area and that the tech would be here by 6:00. Around 7:00 I checked my Brightspeed account and saw that the status of my appointment is "cannot complete". I do not remember the gentleman's name that I spoke with, but he assured me that he contacted the service tech, ****, & that **** would be in contact with me. The customer support guy was also suppose to send me a text with the ticket # & a recap of what has been happening. I never received the text or any contact from ****.May 20. Upon reviewing the repair ticket, I found that the delay is due to the unavailability of a technician in your area. I will coordinate with our repair department to obtain the latest schedule and will keep you informed as soon as I have more information. Our patience is wearing thin. I can not understand why a repair tech can not be dispatched to our residence. We have been told 2 times that a tech would be here to fix the line. At this point, we should be a priority. We have been treated very unfairly.

  Business Response

  Date: 05/28/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  5/28/25
  
  
  Re: **** *******
  23355574
  
  
  
  Dear Kisis *****:
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding a delayed resolution in the field repair for his Brightspeed services.

  The line was reported repaired on 5/23/25. The field reported safety and access issues for the damaged cable in the area that caused delays. We monitored the line for the past 5 days with no issues. Credit has been issued for the current bill statement due in June so there should be no balance due on this account. 
  
  ****************** apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  
  **** *. 
  Brightspeed Customer Advocacy
  

  
  

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I switched my phone service from BrightSpeed to ******** ********************* In doing so, current customers of ****************** cannot call my directly. They must use a cell phone or go to a phone that is not serviced by Brightspeed. I have contacted BrightSpeed several times and have been told that they cannot help me because I no longer have an account there. I have talked to ******** Connect as well. They say it is not on their end of service but is a BrightSpeed issue. I have an elderly sister on BrightSpeed that cannot call me as well as others. I need assistance getting this issue resolved.

  Business Response

  Date: 05/21/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  5/21/25
  
  
  Re: **** *****
  23353635
  
  
  
  Dear Kisis *****:
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the inability to reach Brightspeed customers through her carrier (******** ************************************ have reached Mrs. ***** and advised that Brightspeed cannot create a repair service ticket without an active account. The normal process is that ******** ******************** would create a case with Brightspeed to resolve. 

  Given that she provided her sister is a Brightspeed customer and her home phone number, with ******************, I will attempt to reach out to her to see if she will allow us to create a ticket on her account and behalf. 

  If we are unable to gain that approval, we will not be able to proceed unless we gain direct contact from an active Brightspeed customer or we receive contact from ******** ******************** directly. 
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  
  **** *. 
  Brightspeed Customer Advocacy
  

  
  

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from a collection agency 05/17/2025 stating they were seeking $6420.88 in damages that happened on 05/04/2024 for Brightspeed internet due to ***air costs for a damaged cable in the ground. First of all, I've never received anything from Brightspeed regarding any damage. I never received a bill in the mail or phone call stating I owed them any payment for any ***airs which are extremely excessive. Brightspeed installed four different pole locations to indicate the underground line for future reference in my neighborhood (live in the country) which wasn't originally there. They're basically trying to charge me for installing updates that should have already been installed. Also, the letter I received on 05/17/2025 stated the damaged was caused at an address that I'm unaware of. After trying to contact Brightspeed for the last two days about this matter, I've been unable to be connected with anyone who might be able to assist me. I've only been able to speak to a customer service *** and they ask me for my account information even though I've never had nor ever will have an account with ******************. I've never been late paying anything I owe and take pride in always paying on time. This was something I was not aware of or had any control over and can affect my credit score. I would like to resolve this matter before taking legal action.

  Business Response

  Date: 05/30/2025

  Dear Kisis *****,
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the bill for $6240.88. After a thorough investigation, our records show that no 811 locate request was placed prior to the excavation work at the site where the damage occurred. As you may be aware, contacting 811 before digging is a legal requirement designed to prevent damage to underground utilities. Because the proper locate procedures were not followed, we are holding the responsible party liable for the full cost of the repairs. This includes the restoration of service and the labor and materials necessary to repair the damaged infrastructure. As such, the amount of $6,420.88 reflects those documented repair costs.

   

  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  

  ***** K

  Customer Advocacy Group

  Customer Answer

  Date: 06/05/2025

   
  I am rejecting this response because: The labor costs and materials included are for upgrades that should have already been in place. Brightspeed was unable to locate the line as stated to me by their utility crew and there for whether 811 was called or wasn't called, the labor and materials still would have been necessary because the line was going to be damaged anyway because it was not in the correct location as stated by Brightspeeds utility crew. Brightspeed also turned this over to collections without my knowledge which damages my credit score that I have worked very hard to keep at a top score. I know businesses do not have to contact the customer before turning to collections because the customer already knows if they owe money. But I've never been a customer of ****************** and there was no way for me to know anything about this since they never contacted me. If I hadn't contacted the Better Business Bureau, I still would have never heard anything from them and this took place over a year ago. I do intend to speak to an attorney regarding the outrageous amount stated and for falsely being turned over to collections.
  
  

  Business Response

  Date: 06/12/2025

  
  June 12, 2025
  
  
  Re:**** Hulsey 
  Complaint ID ********
  Notice of Complaint Filed: May 20, 2025
  
  Dear Kisis *****:
  

  We appreciated the opportunity to review the rebuttal details in the rejection complaint. As previously stated, unfortunately, since there were no 811 locate request placed prior to the excavation work at the site where the damage occurred then the damage falls on the responsible party for the dig site.
  

  Again, we appreciate **** Hulsey  for taking the time to contact the BBB to inform us about the matter. We apologize for any issues due to the experience and inconvenience.
  

  Sincerely,
  

  ***** *.
  Brightspeed Customer Advocate
  
  
  CC: **** ******
  

  
  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of February 2025 I lost internet service that was provided by Brightspeed. I contacted them by phone. Agent stated it wasnt my modem (which it was) but my copper phone line and they would need to set me up with fiber optics for internet and home phone line. When the service technician arrived I was then informed (two weeks after the fact) that thier fiber optics were NOT available in my area yet. So again I called Brightspeed. After 2+hours on the phone I thought we had resolved the issue. I told them to cancel the my internet service which was not working for the past two weeks and to leave my home phone line connected as I have many health issues and need that land line. On March 24, 2025 I got a bill from them for internet and home phone. I called again to try to resolve the billing issue as I had cancelled the internet service. I spend another 2 hours to get that resolved and was given a price for phone only at $43.29. On April 2, 2025, they disconnected my home phone of 40 years and better yet on April 19 they sent me a bill for phone services that they disconnected! After numerous hours on the phone again, I thought we had resolved the issues. I inquired about restoration of my home phone and am told I have to send my social security number and date of birth via text message! Or I have to pay a security deposit! Keep on mind Ive had the same phone number through all the changing of hands from Embarq to *********** and now CenturyLink to Brightspeed. I refuse to do either! What kind of business requires you to send your private information via text message to them? Not a reputable one, thats for certain. Also what kind of business requires a security deposit from a consumer that has done business with them for 40 years! Now they owe me a refund and Im being told I cant get it because I closed my account! Theyd be sending me to collections if I owed them money!

  Business Response

  Date: 06/03/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  June 3, 2025
  
  
  Re: ******** *****
  23351425
  Notice of Complaint Filed: May 20, 2025
  
  
  Dear Kisis *****:
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding Ms. ******* refund concerns. The refund has been released as of 6/2. The refund should arrive in about 7-10 business days, but it can take up to 30 days depending on the mail.
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  
  ******* *.
  Brightspeed Customer Advocacy
  
  
  CC: ******** *****

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brightspeed has been charging me for two phone lines for the last two months at $15.00/month. I have had only one line with them. They cutoff my Voicemail Recording for three months while still charging me $75.00/month. My phone line with them is ************. The Bogus Line is ************. When I contacted them about the above, they told me I needed to have a Text-Messaging Device in order for them to fix the errors. I do not have one of those. So they say they cannot fix the problem. But then, on an email from them, they upped my voicemail **** from $75.00/month to $116.00/month. They said they would reinstate my voicemail within 24 hours--05/16/2025. They have not. Then another agent told me My Voicemail had been turned off and they did not know why; and that my new phone **** will be $152.00 for this last month. My voicemail is still off. I have a landline. For the past several years I have been a loyal customer to ******************. I feel they are trying to scam me as of late. The Billing in contention are: Feb 10, 2025 Account # *********, Mar **, Account # *********, Invoice # ************, And April 10, Account # ********* Invoice # ************. On my last two Bills they have added a charge of $15.00/month for Centurylink Freedom Option 9. I don't know what that is, and their agents say they don't know either. I feel I am being ignored and given the runaround by Brightspeed. Please help me I am a Senior Citizen on fixed Income. My wife is a Kidney Transplant Patient. I told them that we need the voicemail component turned on for this reason. They are risking our Health.

  Business Response

  Date: 05/30/2025

  Dear Kisis *****,
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the service issue. We have a team that is still investigating the issue. We will follow up with the customer once the problem is resolved. 
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  **** *.
  Brightspeed Customer Advocacy

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Autopay was used to pay the monthly bill, resulting in a credit. We discontinued service AND returned the router as instructed to Brightspeed. This was in January, 2025. We were promised a refund for the credit several times, all with varying stretches on time (7-10 business days, 3-5 business days). And now, 4 months later, have yet to receive the refund. Lately, within the past few months, the customer service representative insists we have a balance due, dating back to January. Without their router, with their website stating the account is closed, and several promises of repayment, I cannot imagine how they can justify their business practices.

  Business Response

  Date: 05/30/2025

  
  May 30, 2025 
  
  Re:    Better Business Bureau (BBB)
            *** ******
            Complaint ID: ********
            Notice of Complaint Filed: May 19, 2025
  
  Dear *** ******,
  

  Your BBB complaint addresses the disconnection of your service and a missing refund. Brightspeed records show the customers service has been fully ***************************. The customers credit balance of $29.27 has been released from the account on 5/20. This will be processed as a refund and will be mailed via check. The customer will receive the refund within thirty days.  Investigation results were submitted to the BBB repository within the response period.
  

  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  Sincerely,
  **** *.
  Brightspeed Customer Advocate
  
  CC: *** ******

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on a payment plan for my account. $549.10 was owed. I paid that amount through their website on 5/9. Per customer service that amount was applied to my account on 5/12. It was debited from my account on 5/12. Then ****************** debited my account a second time on 5/14 for the exact same amount causing my bank account to be severely overdrawn and incurring 2 overdraft fees totaling $74. I want the erroneous debit returned immediately and I want the overdraft fees reimbursement as well.

  Business Response

  Date: 06/02/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  June 2, 2025
  
  
  Re: ********* ******
  23349363
  Notice of Complaint Filed: May 19, 2025
  
  
  Dear Kisis *****:
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding Ms. ******** payment concerns. Ms. ****** reported that two payments were processed by Brightspeed in error. Upon further research, we advised Ms. ****** that there are no duplicate payments that have been processed. We received a payment on 4/14/25 for $274.54, and a payment on 5/9/25 for $549.10. We did not receive two payments for $549.10. If a second payment was processed, it would be listed on her account payment history. Ms. ****** said she disputed the payment with her bank as unauthorized.
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  
  ******* *.
  Brightspeed Customer Advocacy
  
  
  CC: ********* ******

  Customer Answer

  Date: 06/05/2025

   
  I am rejecting this response because: Despite what Brightspeed claims their system says, I have shown that 2 attempts to debit my account happened. The only way I could get the money back into my account was to go through my bank and contest the second as an unauthorized charge.  I still incurred multiple overdraft charges as a result of the second attempt. The documents I previously provided show that the charge was not a temporary hold as it was not in "pending" status.  The bank charges I incurred were never reversed. That is an additional $74 that I want Brightspeed to make right.

  
  

  Business Response

  Date: 06/09/2025

  BBB of Southern Piedmont and Western N.C.
  **********************
  Matthews, NC 28105
  
  
  June 9, 2025
  
  
  Re: ********* ******
  23349363
  Notice of Complaint Filed: May 19, 2025
  
  
  Dear Kisis *****:
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding Ms. ******** payment concerns. Brightspeed is unable to issue credits or reimbursements for charges or fees assessed by financial institutions. Customers are advised to address such matters directly with their bank.
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  
  Brightspeed Customer Advocacy
  
  
  CC: ********* ******

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 3 weeks, I been trying to cancel my service with this company, every time I speak with an agent they tell me that they cant cancel my service because supposedly my service is listed under a small business when is not a business is residential so they transfer me to the business department and businesses dep. says is under residential so they transfer me back and forth they keep given me the run around.. I have my bill under autopay, and I cant even cancel this service either my next payment is about to come off my account tomorrow, and I think is so unfair that I have to pay another bill because they have been able to cancel this service. All I want is to cancel this service, since I already have a new provider.

  Business Response

  Date: 05/20/2025

  May 20, 2025
  
  Re: Better Business Bureau (BBB)
  ***** *******
  Complaint ID: ********
  Notice of Complaint Filed: May 19, 2025
  
  Dear ***** *******,
  
  Brightspeed reviewed your BBB complaint regarding disconnecting your service and kept getting transferred between small business and residential. Showing order # ********** on 5/19/25 has completed and account has a zero balance. The investigation results were submitted to the BBB repository within the response timeframe.
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  Sincerely,
  **** *.
  Brightspeed Customer Advocate
  
  CC: ***** *******
  CC: Better Business Bureau
  
  

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The phone and internet service was terminated on March 31 2025 the billing cycle ended on April 3 so I have overplayed them for service I never recieved. The bigger problem is that they have continued to bill me for service that I have not had (phone service) since March 31 I have called several times and wrote to them trying to resolve this but they are not taking care of this problem. Please help to resolve this issue

  Business Response

  Date: 05/31/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  5/31/25
  
  
  Re: **** ********
  23348218
  Notice of Complaint Filed: 5/19/2025
  
  
  Dear Kisis *****:
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the billing and contact issues after the account has been ***************************. 

  I have zeroed out any balances left on the account to stop any further collection attempts made by Brightspeed.
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  
  **** *. 
  Brightspeed Customer Advocacy
  

  
  

  Customer Answer

  Date: 06/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you.