Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reported 6/25/25 static on line and requested repair. No repairman for 7/7/25 as scheduled. Been rescheduled multiple times. I have called for repair at leasr 14 times once per day. Now no dial tone.. No repairman to date of 7/28/25. Rescheduled for 8/8/25. I have rimely paid **** sunce 1985.

  Business Response

  Date: 08/13/2025

  Dear Kisis *****:

  
  Brightspeed appreciates the opportunity to review the issues or concerns regarding the complaint submitted by **** *****.
  

  We strive to provide outstanding customer service, and feedback is appreciated to enhance our training. Brightspeed acknowledges the customers concerns and apologizes for any inconvenience experienced.
  

  I found the dispatch that was initially placed on 6/26/25. This ticket is still open and had a due date of 8/21/25. I have escalated this to our field supervisors and have this rescheduled for this week on 8/15/25, at the latest.

  Please keep this open to verify that the work/repair is completed as promised.

  Sincerely,
  **** *. 
  Customer ************************************ ******************

  Customer Answer

  Date: 08/16/2025

   
  I am rejecting this response because:
  After 2 techs tried to repair 8/15 I got notice my 8/21 scheduled repar which was moved to 8/15 is as of now 9.11

  Business Response

  Date: 08/23/2025

  Dear Kisis *****:
  Brightspeed appreciates the opportunity to review the issues or concerns regarding the complaint submitted by **** *****.
  

  We strive to provide outstanding customer service, and feedback is appreciated to enhance our training. Brightspeed acknowledges the customers concerns and apologizes for any inconvenience experienced.
  

  Our field team identified and issue that has continued to delay the resolution to the dial tone issues. This issue is occurring away from the premise and is waiting on a specialized tech and equipment. 

  We will continue to escalate after they were not able to resolve on the expedited repair date initially gained. 

  Sincerely,
  **** *.
  Customer ************************************ ******************

  Customer Answer

  Date: 08/25/2025

   
  I am rejecting this response because: more multiple dates have been scheduled for repair; therefore, i have asked Brightspeed to disconnect my service, and I have contacted another company for phone and internet service.
  
  

  Business Response

  Date: 08/28/2025

  Dear Kisis *****:
  

  Brightspeed appreciates the opportunity to review the issues or concerns regarding the complaint submitted by **** *****.
  

  We strive to provide outstanding customer service, and feedback is appreciated to enhance our training. Brightspeed acknowledges the customers concerns and apologizes for any inconvenience experienced.

  Our field technician reported an issue at the ************** affecting this service. He referred this case and it is due to be worked tomorrow, 8/29/25.

  This does still exhibit a failure for that field technician to make contact and inform Mrs. ***** regarding the issue found and additional work required. 

  Sincerely,
  **** *.
  Customer ************************************ ******************

• Initial Complaint

  Date:07/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to cancel out the internet service 6 months ago. I can&#**;t get anyone to cancel these services for my business. I would like to cancel the landline and internet services for my business.

  Business Response

  Date: 08/13/2025

  Dear Kisis *****:
  

  Brightspeed appreciates the opportunity to review the issues or concerns regarding the complaint submitted by  Avebis Kaypakian,.

  We strive to provide outstanding customer service, and feedback is appreciated to enhance our training. Brightspeed acknowledges the customers concerns and apologizes for any inconvenience experienced.

  We have the request for disconnect and have reached out to this customer for details, specifically if they are porting out the landline numbers and still require assistance for this disconnect. 

  
  Sincerely,
  **** *.

  Customer ************************************ ******************

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The internet service at my rental property ******************************* keeps going off. Brightspeed is reknown for issues that they do not take care of. I called over a week ago to report an outage of my internet. Brigthspeed told me they would send a repairman, it's been over a week, no repair appointment, and I'm told when they do come you have to be present and the time span they give you is from 8 am to 5 pm that they could randomly show up, I cannot take off work for that long of a time span. I'm thinking this is something they can flip a switch somewhere and perhaps this would correct my issue. Very, Very poor service for years and before BrightSpeed CenturyLink was just as bad, Brightpseed just picked up the Centurylink baton and we the consumers are royally taken advantage of. I just want my internet repaired.

  Business Response

  Date: 08/13/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  8/13/2025
  
  
  Re: ****** *****
  Complaint ID: ********
  Notice of Complaint Filed: 7/30/2025
  
  
  Dear Kisis *****,
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the problem with the internet service. Our technician made repairs to resolve the issue. I followed up with the customer to advise. The customer was not at the location. I advised them to reach out if they needed further assistance. 
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  **** *.
  Brightspeed Customer Advocacy

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been having issues with our land line phone service off and on for over 2 years. It will work for a while and go out again or have so much static on the line that you can not hear. Service was down on July 7, 2025 contacted company on July *******. They scheduled appointment for July *******. Was later informed repair date was going to me moved to July *******. Was sent a text message that said they were on the way for repair. Less than a half hour later recieved another message that said repair was completed. Called home phone number same issue present .Tried to contact company via chat because unable to call due to service. Kept being disconnected when put in ticket number. I work 8 hours a day and do not have a lot of time to make a call on my cell phone. No cell service at home address have to drive 1 mile to get a signal. Have exhausted all resources to resolve this issue. My neighbor has the same issue and can not get any satisfaction.Thank You For any help.**** *****

  Business Response

  Date: 08/13/2025

  Dear Kisis *****:
  

  Brightspeed appreciates the opportunity to review the issues or concerns regarding the complaint submitted by ***** *****.

  We strive to provide outstanding customer service, and feedback is appreciated to enhance our training. Brightspeed acknowledges the customers concerns and apologizes for any inconvenience experienced.

  We have verified contacts with our repair center that have failed to create the repair request for the noise on the line. A new ticket has been created and escalated to be worked as soon as possible. We are currently waiting on confirmation of the new due date. 

  Sincerely,
  **** *. 
  Customer ************************************ ******************

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UPGRADE COMPLETED TO INTERNET SERVICE ON DECEMBER 7, 2024. AT WHICH TIME MY ACCOUNT WAS CLOSED AND THE NEW SERVICE WAS UNDER MY WIFES NAME. AT THE TIME OF UPGRADE I HAD A CREDIT BALANCE OF $568.66. I REQUESTED THAT THE CREDIT BE MOVED TO MY WIFES ACCOUNT SINCE WE LIVE IN THE SAME HOUSEHOLD AND THE SERVICE WAS BEING PROVIDED TO THE HOME WE LIVE IN. AT THAT TIME CUSTOMER SERVICE STATED THAT THEY COULD NOT TRANSFER THE REFUND TO MY WIFES ACCOUNT AND THEY WOULD ISSUE A REFUND VIA CHECK THAT WOULD BE MAILED WITHIN 45 DAYS PER THEIR POLICY. AGREED TO WAITING ON CHECK AT THAT TIME. MY WIFE CALLED ON 2/10/25 REGARDING REFUND NOT RECEIVED AND SPOKE TO ***. *** STATED THAT THE REFUND SHOULD BE HERE WITHIN 7-10 DAYS. MY WIFE CALLED AGAIN ON 3/10/25 SPOKE WITH **** REGARDING REFUND STILL NOT RECEIVED. **** ASSURED THAT HE CALLED THE BACK OFFICE AND THERE WAS A MISSING ADDRESS AND THEY WERE ******* THE REFUND THROUGH. ON 3/11/25 RECEIEVED AN EMAIL STATING MIGRATION EMAIL TO FIBER CHANGES CAN NOT BE MAD DUING MIGRATION. MY WIFE CALLED AGAIN ON 3/31/25 SPOKE WITH *** WHO STATED REFUND IS STILL BEING PROCESSED ANOTHER MESSAGE SENT. 4/3/25- EMAIL STATING UNABLE TO VERIFY PAYMENTS CAME FROM ACCOUNT NEED COORECT ACCT NUMBER WILL NOT GRANT REFUND ACCT IS IN EMBARGO/TSA EXIT CANNOT PROCESS, MY WIFE CALLED AFTER RECEIVING EMAIL AND SPOKE WITH SUPERVISOR *** AFTER 46 MINUTES OF HOLD TIME *** STATED EVERYTHING IS GOOD AND REFUND RUSHED. 4/25/25- MY WIFE SPOKE WITH ***** WHO CALLED BACK OFFICE TO FIND OUT STATUS STATED STILL BEING PROCESSED. 5/28/25- WIFE CALLED AND SPOKE WITH *********- CONSULTED SUPERVISOR STATES REFUND BEING PROCESSED. ON 6/20/25 I CALLED AND SPOKE SUPERVISOR *** ID# ***** AND BLADY ID# ***** ASSURED AT THIS TIME THAT REFUND WOULD BE HERE IN 3 DAYS. ADVISED IF NOT RECEIVE COMPLAINT WOULD BE MADE WITH BBB. ASSURED THAT WOULD NOT BE NECESSARY AS THE REFUND WAS BEING ISSUED. 7/29/25- WIFE CALLED LOCAL BBB TO INQUIRE HOW TO MAKE COMPLAINT.

  Business Response

  Date: 08/12/2025

  August 12, 2025
  
  
  Re: **** Canon 
  Complaint ID: ********
  Notice of Complaint Filed: July 29, 2025
  
  Dear Kisis *****:
  

  We appreciated the opportunity to review the details of billing issues.  I am working with the refund department to get your funds released. Please allow time for processing.
  

  We appreciate **** Canon  for taking the time to contact the BBB to inform us about the matter. We apologize for any issues due to the experience and inconvenience.
  

  Sincerely,
  

  ***** *.
  Brightspeed Customer Advocate
  
  CC: **** Canon
  

  
  

  Customer Answer

  Date: 08/12/2025

   
  I am rejecting this response because:
  The company has made multiple promises regarding working with the refund department to get refund released but has not happened. I have been waiting on a refund since December 7th, 2024. I would like to know how long I am waiting for a refund to be processed this time around.

  Business Response

  Date: 08/16/2025

  
  August 16, 2025
  
  
  Re:**** Canon 
  Complaint ID ********
  Notice of Complaint Filed: July 29, 2025
  
  Dear Kisis *****:
  We appreciated the opportunity to review the rebuttal details in the rejection complaint. Per notes from the refund department, you should receive your refund within 30 days.
  Again, we appreciate **** Canon  for taking the time to contact the BBB to inform us about the matter. We apologize for any issues due to the experience and inconvenience.
  Sincerely,
  ***** *.
  Brightspeed Customer Advocate
  
  
  CC: **** Canon
  
  

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bright-Speed (phone service) has not repaired my landline *************) in the past 2/1/2 months, as of today I have scheduled four (4) appointments, taken time off from work twice to be at home when the technician either showed up after 5pm, did not show up at all or phone me to say they were not coming because they came once before and they still were not able to fix the problem. I spoke with a supervisor on or about the 15th of July, I was ensured they would higher the correct technician to replace/repair the line that was cut in three separate places by another vendor laying their cable lines thru out the neighborhood of ********************. My next appointment was scheduled for 12 Aug 25, on 28 Jul 25 @ 17:05, I received a text stating to confirm my appointment for r 31 Jul 25 between 8 and 5 pm. I called to confirm the correct type of technician would be sent to repair the landline, after a 15 min conversation with the customer service **** I had NO confidence they understood my repair problem and asked to speak with a supervisor, after holding 1 hour for a supervisor and then sent to a voice mail box, I deiced to submit this complaint. All I want is line to be repaired and if Bright-Speed could not or did not want to repair the line they should have stated that 2/1/2 months ago. I was not the person that caused this issue, I did not ask the new vendor to dig in my backyard and cut their line, the city of ************* stats I must allow this type of vendor access to the backyard.Thank you.

  Business Response

  Date: 08/12/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  8/12/2025
  
  
  Re: ******* Lawyer-Jefferson
  Complaint ID: ********
  Notice of Complaint Filed: 7/29/2025
  
  
  Dear Kisis *****,
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the problem with the phone service. I have escalated this to our field team to get a status on the repair. As soon as I hear back I will follow up. 
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  **** *.
  Brightspeed Customer Advocacy

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brightspeed phone and internet service. I have been waiting almost 2 weeks for phone and internet service to be restored. I have lost phone and internet service about 4 or 5 times since May due to storms. It takes repair anywhere from 1 to 2 weeks to come look at it and fix it. My internet and phone goes out almost every time it rains or storms. I have called and tried to get the date moved up but to no avail. Please can you help me??

  Business Response

  Date: 08/12/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  <Date>
  
  
  Re: -customer name- 
  (complaint id)
  Notice of Complaint Filed: <date of receipt>
  
  
  Dear Kisis *****:
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding repeat issues with the services dropping and delays in field repair.

  We were able to get a technician to look at this line as of 8/2/25. Given the repeat issues, we monitored the line for the past 10 days and do not see any interruptions.

  A call was placed to provide the customer with our contact information if the issue recurs again. 
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  
  **** *. 
  Brightspeed Customer Advocacy
  

  
  

• Initial Complaint

  Date:07/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brightspeed is running a scam with their billing operations. They issued a May bill with the amount due as zero. Then, they charged a $42 late fee (on $140 billing rate) when we paid the amount on the ZERO dollar invoice late. We paid by bank transfer and their billing office said that they recieved the payment 9 days later, and charged us another $42 the next month! We called three times and were referred to an offshore billing service which claimed that they had no way of contacting the company in the **** ***************, ** office. The customer service line after 3 calls agreed to credit the $42 late fee, but said it would take one to two months to correct their own widespread billing error. They advised me to pay the normal amount without the late fee. The current bill that I recieved yesterday showed a balance of 12 cents (incorrect-the balance was zero) and a $20 late fee for the 12 cents. This is widespread fraud and they must be making millions holding the erroneous late fees for 1 to 2 months for those of us who demand a refund and keeping the late fees illegally for those who don't notice they are being overcharged.

  Business Response

  Date: 08/12/2025

  
  August 12, 2025
  
  
  Re: **** Lucid 
  Complaint ID: ********
  Notice of Complaint Filed: July 29, 2025
  
  Dear Kisis *****:
  

  We appreciated the opportunity to review the details of billing issues.  After review, the late fees have been removed from your account. There is currently a credit balance on the account.
  

  We appreciate **** Lucid  for taking the time to contact the BBB to inform us about the matter. We apologize for any issues due to the experience and inconvenience.
  

  Sincerely,
  

  ***** *.
  Brightspeed Customer Advocate
  
  CC: **** Lucid
  

  
  

  Customer Answer

  Date: 09/17/2025

   
  I am rejecting this response because:
  

  1) Twice in the past six months, Brightspeed has made billing errors on my account and profited excessively from late charges, which are difficult for the customer to recoup.

   

   2) Their customer service agents in ***** claim to have no way to contact the USA corporate or billing offices and no way to process overcharges to be refunded immediately.

   

   3) **************** **** repeatedly say that billing corrections take two months.

   

  4) Electronic payments from me did not take 9 days to process, as I was told by Brightspeed and as their complaint response to *** claims. This is just another justification for over charging 

   

  customers with late fees.

   

  5) The only reason I use Brightspeed is that they have a monopoly on the in-ground telephone lines, and these lines are the only ones that work in the event of a hurricane. This is a safety issue.

   

  **** Lucid

  
  

  Business Response

  Date: 09/22/2025

  September 22, 2025
  
  
  Re:**** Lucid 
  Complaint ID ********
  Notice of Complaint Filed: July 29, 2025
  
  Dear Kisis *****:
  

  We appreciated the opportunity to review the rebuttal details in the rejection complaint. In your previous request, late fees were removed. Any refunds on accounts are processed through billing credits and adjustments and it takes 1-2 billing cycles those to be presented on your account on the billing statement. They are not processed for immediate return. We are sorry that this is not the outcome that you had hoped for but this is the process that we use.
  

  Again, we appreciate **** Lucid  for taking the time to contact the BBB to inform us about the matter. We apologize for any issues due to the experience and inconvenience.
  

  Sincerely,
  

  ***** *.
  Brightspeed Customer Advocate
  
  
  CC: **** Lucid
  

  
  

  Customer Answer

  Date: 09/22/2025

   
  I am rejecting this response because:
  Brightspeed's response citing their policy is insufficient and *******. Customer overcharges caused by ******************'s inconsistent and erroneous billing practices should be refunded to the customer immediately. Billing errors caused by Brightspeed have resulted in this customer being charged late fees on two occasions, and refunds of these late fees should not take months or more and several calls to your useless foreign based customer service department. ******************'s errors are the sole financial responsibility of Brightspeed, and the customer should not be held financially liable in any way or penalized by having their money kept for 2 months or more. I contend that your billing practices are illegal and are usury. Brightspeed's policies do not supersede U.S consumer Laws. If indeed you are a ************ based in **************, why is your corporate office phone contact information unavailable anywhere online? I was only able to find the customer service line in ***** available, and the employees there claim to have no way whatsoever to contact either the ********* office or the ******************* This is very suspicious.

  **** Lucid

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brightspeed consistently does not show up for appointments. We have been waiting over a year to get our lines buried and they always no show and dont take care of it. I have had them not show up and then they lie and say they never agreed to come out when I have the phone call recorded. They also promised me a refund for this inconvenience which I never received over a year ago. Now the internet is always going out cause the cable is not buried and their service is bad. I just called to take care of the matter and after 20 minutes of phone support the agent disconnected on me and did not call back. So I had to start the entire process over.

  Business Response

  Date: 08/12/2025

  August 12, 2025
  
  
  Re: **** Glaser 
  Complaint ID: ********
  Notice of Complaint Filed: July 29, 2025
  
  Dear Kisis *****:
  

  We appreciated the opportunity to review the details of buried service wire issues.  I have escalated the matter to the busied service wire team and am awaiting information from them. I will keep you updated on the progress.
  

  We appreciate **** Glaser  for taking the time to contact the BBB to inform us about the matter. We apologize for any issues due to the experience and inconvenience.
  

  Sincerely,
  

  ***** *.
  Brightspeed Customer Advocate
  
  CC: **** ******

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Internet service provider that basically doesn't service DSL lines and scheduled and appointment for a down internet service more than a month from loss of service. The call was placed on 27 July 2025 and the repair service was scheduled for 3 September 2025.

  Business Response

  Date: 08/07/2025

  Dear Kisis *****:
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding **** *********. Following a thorough review of the account, ****************** confirmed that a duplicate ** PUC complaint has been filed by **** Henninger with the same concerns. Brightspeed is addressing the concerns through the ** PUC complaint and once a resolution is reached, a copy of the response submitted to the ** PUC will be provided to **** *********.
   
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  Thank you,
  ***** ******
  Customer Advocacy Intake/Analyst