Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service ended 5-1-25., spoke to them on 6-23-25 , it could take 30 to 45 days to process the refund then was told I would get refund in 7 business days of $148.30 due to over payment from me. I was put on hold in between talking to them for over an hour.On 8-7-25 I spoke to 3 different people then **** told me I should receive my money by the 15 th of August . And my refund will be $164.70 due to my inconvenience 8-18-25 I spoke to 3 more people and was told my refund was processed and I should receive my refund 9-15-25. Case number CS06534311

  Business Response

  Date: 09/01/2025

  September 1, 2025
  
  
  Re: **** Scott 
  Complaint ID: ********
  Notice of Complaint Filed: August 18, 2025
  
  Dear Kisis *****:
  

  We appreciated the opportunity to review the details of refund issues.  Refunds are on an automated process and will generate within 2-3 bill cycles of account closure.  Please allow time for processing and postal delivery. Please keep open CS06534311 as a reference as well.
  

  We appreciate **** Scott  for taking the time to contact the BBB to inform us about the matter. We apologize for any issues due to the experience and inconvenience.
  

  Sincerely,
  

  ***** *.
  Brightspeed Customer Advocate
  
  CC: **** *****

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: July 2025 and ongoing.$50/month. Requesting a refund for July and waive August until this is resolved.They are committed to provide me internet service. Nature of the dispute is the newest issue (this has been happening for 6 years) is that since about the first week of July, my internet stops and starts working going in and out, and I cannot zoom for work or work on my computer, plus the calls drop in sequence to the in and out so I cannot use my phone on wifi (the only way I can use my phone where I live).I have contacted Brightspeed in numerous ways including customer care email, calls and finally got a tech out on 8/5. The tech told me there was nothing he could do and it is working ******* IS NOT WORKING FINE I CANNOT WORK. Something is wrong and they are required to fix it. It is not even close to resolved. This is my livelihood and I need to be able to zoom and work on accounts in my work system as well as make calls. It was working fine for about a year before this in July.I reported it to *****************, as they are working on our road. He confirmed they were no where near the lines. I have NO RESOLUTION and I shouldn't have to try to call back your terrible customer ********** times it has gone in and out and last night out again since July 10th when I first started emailing with your customer contact center ************************************************ This person was completely useless. Keep asking me about my service and doing nothing when I would tell them it was out over and over again. I want my service fixed now. I will not pay August or any monies and want a refund for July.

  Business Response

  Date: 08/19/2025

  Dear Kisis *****:
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding ***** *******. Following a thorough review of the account, ****************** confirmed that a duplicate *** complaint has been filed with the same concerns. Brightspeed is addressing the concerns through the *** complaint and once a resolution is reached, a copy of the response submitted to the *** will be provided to the customer.
   
  ****************** apologizes for any issues due to the experience and inconvenience.
  
  Thank you,
  ***** ******
  Customer Advocacy Intake/Analyst

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 23rd my landline***********) was repaired after waiting 3 weeks. On 8/11/25 we had another heavy rain and line went out again. Tried from 8/12 to 8/14 before able to reach Brightspeed. 8/14 lady had problems with language barrier and was getting back to me. She never did call back. 8/15 spoke with gentleman who gave me earliest date of 9/26/25 for repair of phone line and internet. I am 78 years old and my phone line is connected to fire, ambulance and policethis date is over a month away. Not only am I at risk health wise, but I am paying for a service I am not receiving. I dont want to pay for a service not received and I am at high risk without my phone service, and aggravated about internet.

  Business Response

  Date: 08/18/2025

  Dear Kisis *****:
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding **** *******. Following a thorough review of the account, ****************** confirmed that a duplicate *** complaint has been filed with the same concerns. Brightspeed is addressing the concerns through the *** complaint and once a resolution is reached, a copy of the response submitted to the *** will be provided to the customer.
   
  ****************** apologizes for any issues due to the experience and inconvenience.
  
  Thank you,
  ***** ******
  Customer Advocacy Intake/Analyst

  Customer Answer

  Date: 08/21/2025

   
  I am rejecting this response because:
  I still have not heard anything from Brightspeed or FCC.  I am still without a landline with concerns because I am elderly and disabled and this is connected to my lifeline/ security for ambulance, fire and police.  Having a repair person not come until 9/26/25 (over a month) is unacceptable.  I am paying for a service that I am not receiving.  

  Business Response

  Date: 08/21/2025

  Dear Kisis *****:
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding **** *******. Following a thorough review of the account, ****************** confirmed that a duplicate *** complaint has been filed with the same concerns. Brightspeed is addressing the concerns through the *** complaint and once a resolution is reached, a copy of the response submitted to the *** will be provided to the customer.
   
  ****************** apologizes for any issues due to the experience and inconvenience.
  
  Thank you,
  ***** ******
  Customer Advocacy Intake/Analyst

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my services disconnected on June 3, 2025. I had fiber installed by another company. I had a bill credit of $278.68 due back to me. Ive called Brightspeed now 7x. They keep informing me that my refund will be processed by paper check within ***** days. I asked for and spoke to a supervisor each time. Every time I was told to expect refund via the form of a check via U.S. mail. The last time I called, Tue. 19/Aug, supervisor ****** would expedite my refund and call me back to inform me it was resolved. I have names of most of the supervisors including a chat transcript indicating processing of my refund. Im frustrated that Brightspeed is not providing me my die credit after disconnecting my services with the. Please help, Im tired of getting the same response each time but with no end result. Thank you.

  Business Response

  Date: 08/29/2025

  August 29, 2025
  
  
  Re: ****** Miller 
  Complaint ID: ********
  Notice of Complaint Filed: August 18, 2025
  
  Dear Kisis *****:
  

  We appreciated the opportunity to review the details of refund issues.  Per our process, the refund will self-generate within 2-3 billing cycles. Your disconnect date was 6/4/2025 so you are still within that range. The refund should be due to process soon and then will be processed and sent via postal mail. Please allow time for processing and postal mail delivery .
  

  We appreciate ****** Miller  for taking the time to contact the BBB to inform us about the matter. We apologize for any issues due to the experience and inconvenience.
  

  Sincerely,
  

  ***** *.
  Brightspeed Customer Advocate
  
  CC: ****** ******
  

  
  

  Customer Answer

  Date: 08/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  

  Please note that Ive been told this SAME reply at least 5 times now. They really need to process without any further delays. I simply no longer can take them for their word. Ive been beyond patient! 
  They appear to just be appeasing my complaint!
  
  Thank you. 

  
  

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************* telling people calling my number that my voicemail is not set up and they can not leave a message. I do not have voicemail on my service and repeated calls to service verify this, but there is no resolution and I am not receiving calls to my answering machine because phone service does not allow machine to pick up, instead telling callers my voicemail has not been set up

  Business Response

  Date: 08/29/2025

  BBB of ***************** and Western N.C. 
  ***************************;
  ********, ** 28105 
  August 29, 2025
  Re: ****** *****
  23761060 (complaint id) 
  Notice of Complaint Filed: August 18, 2025 
  Dear Kisis *****: 
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the answering machine and fix ring issues with voicemail for ****** ******* voice services. I was able to remove the programming for the voicemail that was interfering with their answering machine and confirmed operation with Mr. ****** Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  Sincerely, 
  ******* *.
  Brightspeed Customer Advocacy 
  CC: ****** *****

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have telephone and internet service with Brightspeed. My phone service has been out for almost a month and my internet and my internet isoff and on. I have contacted Brightspeed so many times until I am just tired of listening to all of the promises they make about someone coming out to see what's wrong with the phone. But, no one never comes out as a fact my phone is still not workins. Someone notified me on Friday and told me they were in the area to work on my phone, thurd minutes later they were texting me again telling me my phone was working yesterday but it was not. Then they text me again to make another appointment for someone to come out again Every time I notifie them my phone is out I have to wait two or three weeks before they attempt to fix my phone. It may work afew days then my phone is out again. The sad thing is this has been going on for a while but they want the bill pald. In reality I cant talk to a human being 99% when trying to correspond to them I spend at least 30 to 40 texting with a computer. When ********** was my service provider I didn't have all of the problems with my phone going out. If it went out I could talk to someone explaining the problem and they took care of the problem. If I didn't have a cell pnone I wouldn't be able to talk to anyone.

  Business Response

  Date: 08/29/2025

  Dear Kisis *****:
  

  Brightspeed appreciates the opportunity to review the issues or concerns regarding the complaint submitted by ****** *******.
  

  We strive to provide outstanding customer service, and feedback is appreciated to enhance our training. Brightspeed acknowledges the customers concerns and apologizes for any inconvenience experienced.

  Our field team is still working on this repair with the expectation to be completed, at the latest, by 9/5/25.

  Please do not close this case until we are sure that the issue is resolved. 

  Sincerely,
  **** *.
  Customer ************************************ ******************

• Initial Complaint

  Date:08/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apparently brightspeed just charges you whatever they want every month. I suddenly got a 144 dollar bill when we had to download the new app. I paid them 104 dollars and 4 days later my bill was 176 dollars?? I didnt pay my May bill because I had no clue what it was due to not being able to get in the app and they are claiming its all late fees but no one will explain other than that. It plainly shows on the app under my payments where I was charged 3 times just trying to get service here and the last lady I talked to said it would be credited to my account but obviously that was a lie because now all of a sudden I owe all this money. I have screen shots of all the payments I have made but when I try to see the actual bill it shows an error code. So I ask them to send me a paper bill explaining the charges and she says it will take 3 weeks for them to even mail it, then tells me if my bill isnt paid in full by Wednesday they are shutting it off.

  Business Response

  Date: 08/19/2025

  August 19,2025
  
  
  Re:      Better Business Bureau (BBB)
              ****** ******
  Complaint ID: ********
  Notice of Complaint Filed: August 16, 2025
  Dear Kisis *****: 
  Brightspeed appreciates the opportunity to review the issues or concerns regarding the complaint submitted by ******  ****** regarding billing issues.
  We strive to provide outstanding customer service, and feedback is appreciated to enhance our training. Brightspeed acknowledges the customers concerns and apologizes for any inconvenience experienced. 
  Sincerely, 
  ** *********************************************************************** ****************** 
  

• Initial Complaint

  Date:08/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My internet went out on May 20, 2025 and was not fixed until June 23rd. On July 22, 2025 it went out again. **** was scheduled for August 13. Got a text that he would be here. No one came. Rescheduled for August 14. Again no one came. Now scheduled for Sepember 9. That means I have had internet for 1 month out of 4 months. This is unacceptable. Why does it take so long for repairs. I will not be paying for 2 months of service.

  Business Response

  Date: 08/25/2025

  Re:  Better Business Bureau Consumer Complaint #********

  
  Good Morning *****:

  
  I am ******, a representative of the Brightspeed ************************ I would like to inform you that we have received a complaint submitted by Better Business Bureau on your behalf. This complaint pertains to the circumstances regarding the lead time on your dispatch for repair.
  We recognize the importance of concerns regarding recent service experience and commend the urgency expressed in the complaint details. We genuinely empathize with the inconvenience and are sorry for any challenges this may have caused you. I have requested an earlier repair for you and as soon as it is given I will reach back out.
  Should I require any additional information, I will reach out to you accordingly. In the interim, if you need to contact me, please respond to this email and include the case number for reference.
  Thank you for your understanding and for bringing this issue to our attention.
  Best regards,

  
  ****** *.
  ************
  Customer ************** (CAG)
         
  **************************
   
  

  
  

  Customer Answer

  Date: 08/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:08/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brightspeed is my landline and dsl provider. By August 6, 2025 I could no longer understand callers due to buzzing, clatter, and ringing on the line. Soon I could not receive calls: my phone would ring once, then disconnect the caller. My internet disconnected every few seconds. I found out that my nextdoor neighbor had the same problems with her line. On August 6, I called Brightspeed. Although I explained that the problem probably had nothing to do with my specific address, all technical support could propose was to send a technician to my home. I was told that the earliest appointment was on August 14 (8 days later!) and that I would have to be at home from 8am until 5pm or incur a $149 fine. All this is substandard. An 8-day wait to fix an outage is excessive. The window Brightspeed imposed--8pm to 5pm--is unreasonable and a hardship. As a working person, I can never be at home from 8am to 5pm. Most businesses give 2- or 3-hour windows for service calls. Finally, fining the customer if s/he is not at home when His Highness the Technician deigns to arrive in a 9-hour period is outrageous. Nevertheless, I or my neighbor managed to stay at my home all day on August 14 from 8am to 5pm. At 4pm I called Brightspeed on the neighbor's telephone line and was told that the technician was "en route." I asked if the customer service agent could contact the technician to verify that he was "en route." But customer service had no way of doing that. By 5pm on August 14, the technician had not arrived. Nor by 6pm. He never arrived. Now on August 16, the problems persist. My service is still not restored. I am NOT going to go through this--waiting all day for a ******************** minimum, Brightspeed should reimburse me for the period in when my phone and internet were out of service, however long it lasts. Moreover, since Brightspeed puts a price of $149 on missed appointments, they should, additionally, pay me $149 for their technician's no-show.

  Business Response

  Date: 08/21/2025

  Attempted to contact Ms. ***** ******* and left detailed voicemail messages on her answering machine, including the case number and a callback number. Her internet service has been verified as restored. To address the service interruption, a full months credit has been applied to her account. Ms. ******* has been encouraged to contact us at her earliest convenience should she incur any additional charges related to the recent repair, so that appropriate credits may be issued.
  

  Customer Answer

  Date: 08/21/2025

   
  I am rejecting this response because:

  Unfortunately, although a Brightspeed technician came on 8/18/2025 and worked on my telephone line, so that I can now receive incoming calls, my Brightspeed landline is still not working properly.  Today, I tried numerous times to call a friend from my Brightspeed landline telephone.  I dialed her local cell phone number.  Each time, there was no ring; instead, my call went straight to an automated message:  "I'm sorry, you can't leave a message, because the person you called has a voice mailbox that hasn't been set up yet.  Goodby."   Later, my friend and I tried to figure out what the problem was by calling her cell phone number from three different telephone numbers.  In each case, the calls went through.  There is nothing wrong with her service, and her voice mail works.  None of the calls got the weird message I get when I try to call her on my Brightspeed landline.  So the problem lies with my Brightspeed landline.  I cannot rely on it to make outgoing calls accurately.

  
  

  Business Response

  Date: 08/26/2025

  I have made several attempts to contact Ms. ***** ******* and have left detailed messages requesting specific information, but I have not yet received a response. A support ticket has been submitted to address the issue involving calls to her friends mobile number. However, in order for our technical team to investigate further, they will require specific examples.
  
  It would be greatly appreciated if Ms. ******* could kindly respond to the email previously sent or return my call using the contact information provided in the voicemail messages. Providing the affected mobile number(s) will allow us to proceed with the necessary troubleshooting steps.
  

• Initial Complaint

  Date:08/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had to pay for service we did not have or could use before someone could come look at it and maybe fix the problem. An entire month without service and had to pay for it even though we weren't able to use it. Would not give us any credit or compensation even though we had no working service but had paid our ******* this has happened at least twice if not 3 times since mid Jan of 2025. I'm very upset due to the had to pay but they won't give us any credit for it being their fault regardless and I need Internet for my son for school.its starting to be a monthly issue with them

  Business Response

  Date: 08/29/2025

  August 29, 2025
  
  
  Re: ***** Palmer 
  Complaint ID: ********
  Notice of Complaint Filed: August 16, 2025
  
  Dear Kisis *****:
  

  We appreciated the opportunity to review the details of adjustment issues. After review of the account I see that one month of service has already been adjusted on the account. I have adjusted two additional months for service issues. The total will be reflected on your 9/1 billing statement..
  

  We appreciate ***** Palmer  for taking the time to contact the BBB to inform us about the matter. We apologize for any issues due to the experience and inconvenience.
  

  Sincerely,
  

  ***** *.
  Brightspeed Customer Advocate
  
  CC: ***** ******
  

  
  

  Customer Answer

  Date: 08/30/2025

   
  I am rejecting this response because: first and foremost, we still do not have, the ***************** that we already have paid for. Secondly, after waiting for over 22 days, again, for an appointment, for the technician to come repair our line service, no technician, ever showed up! When my husband contacted Bright speed tech support, he was told, there was no technician appointment for our address on the schedule. When my husband provided them with copies of the email, that showed the appointment date for the technician, then they said there was an appointment, and the technician, would call, or text, when he was on his way to our house, and no call, nor text, ever came in, that whole day. After 5:00 PM came and went, without a technician ever contacting us, nor did they show up, to repair our **************** as t all that day, my husband, again, contacted Bright speed tech support. This time he was flat out told, that there was no appointment for our address, scheduled anytime recently, as well as not being on the schedule for any day in the future, at that time. Lastly, I would like to know, what good are three months worth of service credit, going to do for us, when bright speed can't provide us the ***************** that we already paid for, and cannot seem to get a service technician scheduled to come to repair our already paid for service now? 

  I appreciate your time and I appreciate your assistance with this matter. 

  Thank you, and have a good day,

  ***** Palmer 

  
  

  Business Response

  Date: 09/05/2025

  September 5, 2025
  
  
  Re:***** Palmer 
  Complaint ID ********
  Notice of Complaint Filed: August 16, 2025
  
  Dear Kisis *****:
  

  We appreciated the opportunity to review the rebuttal details in the rejection complaint. Your original complaint was asking about adjustments to the account. There is currently an open ticket on your account for 9/25 for repairs. 
  

  Again, we appreciate ***** Palmer  for taking the time to contact the BBB to inform us about the matter. We apologize for any issues due to the experience and inconvenience.
  

  Sincerely,
  

  ***** *.
  Brightspeed Customer Advocate
  
  
  CC: ***** ******
  

  
  

  Customer Answer

  Date: 09/06/2025

   
  I am rejecting this response because:
  Here we are going on 2 months without Internet and the last scheduled appointment nobody showed up and I'm still waiting for another month. I want a refund for the credit on my account so I can get Internet somewhere else besides bright speed and will have sooner than waiting another month on top of the 2 already. I'm done playing I'm a very very unhappy customer that wants there money they paid and had no service or bad service overall.

  Business Response

  Date: 09/12/2025

  September 12, 2025
  
  
  Re:***** Palmer 
  Complaint ID ********
  Notice of Complaint Filed: August 16, 2025
  
  Dear Kisis *****:
  

  We appreciated the opportunity to review the rebuttal details in the rejection complaint. The credits on your account can not be released as long as the account is active. There is a current service appointment for 9/25/2025. Please allow time for the technician to come out and make the necessary repairs. 
  

  Again, we appreciate ***** Palmer  for taking the time to contact the BBB to inform us about the matter. We apologize for any issues due to the experience and inconvenience.
  

  Sincerely,
  

  ***** *.
  Brightspeed Customer Advocate
  
  
  CC: ***** ******