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Business Profile

Internet Providers

Brightspeed

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2,795 total complaints in the last 3 years.
  • 1,305 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought fibre internet as per their Internet ad. After setting up auto pay I requested the $ ****** gift card clearly shown in ad. When requested card they refused with phony lie that did not match advertisement on 2 ads. I want my gift card as advertised

    Business Response

    Date: 06/10/2024

    June 10, 2024


    Re: **********************;
          Complaint ID: ********
         Notice of Complaint Filed: June 6, 2024

    Dear ****************:

    We appreciated the opportunity to review the details of your gift card redemption issue.  After careful review of the account, we have determined that you do not meet the requirements of gift card based on the statements in the ad:

    Speeds of 200M to 1G
    set up autopay
    allow up to 14 for delivery

    We appreciate *********************** for taking the time to contact the BBB to inform us about the matter. We apologize for any issues due to the experience and inconvenience.

    Sincerely,

    **************
    Brightspeed Customer Advocate

    CC: ***********************


    Customer Answer

    Date: 06/10/2024

     
    I am rejecting this response because: The attached. Clearly shows a 200 gift card based upon my order. will contact my local attorney *************** to pursue further for falsely advertising a card. 
    This is unethical and same as stealing.

    Business Response

    Date: 06/14/2024

    June 14, 2024


    Re:      ************************
               Complaint ID ********
               Notice of Complaint Filed: June 6, 2024

    Dear ****************:

    We appreciated the opportunity to review the rebuttal details in the rejection compliant. As previously stated, the document you sent in says that reward gift cards are determined by meeting the following requirements:

    Speeds of 200M to 1G
    set up autopay
    allow up to 14 for delivery

    **************** have a speed of 60M fiber, which doesnt meet the minimum speed requirement of 200M. We are sorry for the inconvenience and confusion.

    Again, we appreciate ************************  for taking the time to contact the BBB to inform us about the matter. We apologize for any issues due to the experience and inconvenience.

    Sincerely,

    **************
    Brightspeed Customer Advocate


    CC: ************************

  • Initial Complaint

    Date:06/05/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered internet services from Brightspeed on 5/26/24. I opted to rent the modem/router and the self-installation option. I received 2 emails which indicated that my account activation would take place 5/31/24 by 7 pm CST. After receiving the second email confirmation on stating that the activation would be completed by 7 pm Central time that day (5/31), I cancelled my existing internet service. I immediately began the self install after I received the modem on 6/1. The installation wasnt able to be completed so I contacted Brightspeed via text where I was told my activation had been arbitrarily rescheduled by the computer to 6/8.I attempted to contact Brightspeed two more times over the weekend but wasnt able to speak to a person until Monday. I explained the situation and told them I had not been contacted about the change. I work from home and am not able to do so without any service. They were able to reschedule the activation to 6/6 by noon. I received another email saying it was scheduled for 6/8 and again I called and was assured that it would be completed on 6/6; and I shouldnt worry. But I went into my account to check the status of my account and it was again moved, this time to 6/11. I have money tied up in ordering this new modem. I dont have cash laying around so that I can pay another monthly fee for these services. I have NOT had this resolved and I am growing increasingly dissatisfied. When I speak with the customer reps I am told that it is a system related issue and I cannot speak with anyone in any other department. When I ask to speak with a supervisor I am told they will not be able to provide any additional information or assistance. This is a nightmare!! Please help. I paid them $67 for the modem but I am being forced to take time off without pay which has caused me irreparable monetary damages of $3700 through June 6th but this amount will be doubled with the June 11th date. However I anticipate that I may lose my job over this.

    Business Response

    Date: 06/06/2024

    June 5, 2024

    Dear ***************.

    I appreciate the opportunity to review the complaint that you submitted on June 5, 2024, regarding the new service order issues.

    Once researched, I was able to confirm that your original order was rescheduled a couple of times.  Unfortunately,these scheduling conflicts can happen due to technician availability and scope of work.  I can guarantee you that they try to get to every job and complete them as soon as possible, but sometimes once arriving at the job, things are not as easy as they might seem.  I completely understand your frustrations as many of us work from home and the internet service is a necessity.  I also found that you requested to cancel your pending order, I also confirmed and that has been cancelled per your request.

    We acknowledge your concerns and apologize for any issues or inconvenience that *** have been experienced.

    Sincerely,


    **************
    Brightspeed - ***********************

    Customer Answer

    Date: 06/06/2024

     
    I am rejecting this response because:

    Instead of hearing; Im sorry; I need to hear what they are going to do to correct the problem. The response is boilerplate because I have been told by several customer service representatives that the system generated the date because the technician has not been able to get to my job. 

    I cancelled the account because they have not made any attempts to resolve this issue. I contacted my previous internet provider who wants the last month due plus first month and deposit before they will re-establish service. I want my internet service activated today or payment of the $650 needed to re-establish service.

    Business Response

    Date: 06/06/2024

    **** 6, 2024

    Good afternoon, 

    Again, your frustrations are valid and I completely understand.  When I reviewed your complaint, my first thought was to try and escalate the issue to get you a sooner date if available.  Account notes showed that you requested for us to cancel the pending dispatch for **** 11th.  The call was also reviewed where you requested this and advised the agent that you were going back to your old provider.  Again, all understandable.  I tried to escalate the issue to get someone out today or first thing in the morning.  Unfortunately, I was not able to get you a solid time frame to be out to your residence.  If you would still like service with us a new order would need to be issued and the first available date would be assigned.


    Sincerely,

    ***** (****) *******
    Brightspeed - ***********************

    Customer Answer

    Date: 06/10/2024

     
    I am rejecting this response because:
    I felt as if the business was not doing ANYTHING in response to this issue. I work entirely from home and have lost one week of pay/vacation days in response to their complete cavalier attitude about addressing my needs. Every time the date changed and was pushed back further; I was never notified. It just showed up in the system. All that was said was that they couldnt do anything. I received an email on 5/31; saying my request was in process and would be active THAT night. I want them to activate the service immediately and provide more than one month free service. The monetary value of one month is $66.75. I will have to take one week without pay and I make $88,000/year. So compensation is another matter. I want to be made whole and not told if I want service I have to go through and place another order; costing me additional time and money. I looked at the date  the system was providing for installation and that was 6/12; one day after the date I was told with my existing ticket. After this experience if they really wanted to make it right; I want someone to enter a ticket in the system, get my account activated by a technician within ***** hours and at least eleven months free service (one month for every day my activation) has been postponed.

    I feel as though they violated the terms of my installation agreement/contract. They have NO desire to make it right.

    Since I returned my other equipment; I have had to wait for that equipment to be received, updated in the system and still have NO internet provider. This has been a nightmare.

    Business Response

    Date: 06/10/2024

    June 10, 2024

    Good afternoon,

    As previously advised, your complaint is valid. When the field technicians are our in the field and they cannot get to all their appointments/dispatches for the day, yes, the system generates a new due date, which was started by a technician in the field that could not get to your dispatch that day. When you say that you tried to issue a new order and it gave you a due date of June 12th, one day after the June 11th pending order that you requested we cancel, it is very possible that, that appointment/dispatch may have been rescheduled as well due to heavy work loads, but there is no way of confirming that due to not letting it play out. You mentioned that we tried to do nothing, we cannot control the work that our technicians have on the daily and how fast they are able to complete it. Again, I tried to assist your pending June 11th dispatch, but you requested us to cancel it. Now, you mentioned that your old provided is asking you for your last month due to them plus a deposit, your history with them is out of our control. I also asked you if you would like for me to help you issue a new order and I myself would take care of crediting the initial payment needed to start the pre-paid service order, but you refused. If you would still like to have service with us, we would be more than happy to assist you, but again, a new order would be needed along with the initial payment (which will be refunded) and the first available date will be given.


    Sincerely,

    **************
    Brightspeed - ***********************
  • Initial Complaint

    Date:06/05/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every month we pay the same amount of month for a service that is supposed to work. This internet service is the worst I have ever had. we pay for the most expensive internet package for the fastest internet and we cannot even connect our phones to the internet with out it lagging our show on ******** Wtf are we paying so much for? WE LITTERALY CANNOT EVEN USE IT!! We have called and complained several times and all they tell us to do is un plug it or restart it. It works after that for 5 minutes tops then lag lag lag. Why am I paying for somthing everyone to not even be able to use it. WORST BUSINESS EVER.

    Business Response

    Date: 06/12/2024

    June 12, 2024


    Re: ********************;
          Complaint ID: ********
          Notice of Complaint Filed: June 5, 2024

    Dear ****************:
    We appreciate the opportunity to review the details of your repair issue. I filed a ticket on your behalf to have a technician fix your internet issues. I spoke with you, and you stated that everything was working correctly. We want to assure you that we have taken all necessary steps to correct your service interruption. If you have any further issues, please let us know.

    We greatly appreciate ********************************* initiative in contacting the BBB to inform us about the matter. We sincerely apologize for any issues caused by the experience and any inconvenience it may have caused.

    Sincerely,

    **************
    Brightspeed Customer Advocate

    CC: *****************************

    Customer Answer

    Date: 08/23/2024

     
    I am rejecting this response because:
    This is the second complain I have had to file with BBB bc we can not get this company to take care of anything. The entiernet has been slow since they bought out centuryLink. We never had any problems before but now we have problems EVERYDAY. we have had a technician come out twice. The first time the tech way 5 hours past the appt window. He didn't find anything and told us he wouldn't charge us...THIS TIME. The second time a tech come out he told us nothing was wrong and he didn't need to come out here. We then got an up charge of $250 on our bill bc he replaced some wires and ports which he absolutely did not. Now we have been with out internet for two days and we are once again trying to contact customer support and they are telling us ONCE AGAIN somthing is wrong with the line and they want to send a tech. I don't understand why we can not get what we are paying for. FAST RELIABLE INTERNET. This company doesn't nothing but upcharge for nothing and steal your money bc they don't give you what you are paying for.

    Desired Resolution:
    Billing Adjustment

    Business Response

    Date: 08/27/2024

    August 27, 2024


    Re: ********************;
          Complaint ID ********
          Notice of Complaint Filed: June 5, 2024

    Dear ****************:

    We appreciated the opportunity to review the rebuttal details in the rejection complaint. The credit for the two $99.00 one-time charges due to the tech fees has already been credited to your account. They will be reflected on your next billing statement. Rest assured, I have also requested that the repair department contact you promptly regarding your internet issues. 

    Again, we appreciate ********************************* taking the time to contact the BBB to inform us about the matter. We understand the inconvenience this may have caused and sincerely apologize for any issues you've experienced.

    Sincerely,

    **************
    Brightspeed Customer Advocate


    CC: *****************************


  • Initial Complaint

    Date:06/05/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 83 year old visually impaired mother has been without her phone since May 22, 2024. I reported it to bright speed and they sent a tech out on May 29, 2024. This tech went to her door and said he found the problem at the road, but he had to go because he had to get back to *******. I have called 3 more times and told a tech would be out there Monday June 3, 2024, they did not show up. They said they would go yesterday June 4, 2024, they did not go. Today they said they are going June 11, 2024. I feel like since the account is automatically drafted they don't care because they are getting their money. I feel like 3 weeks is a ridiculous amount of time to be without the phone she is paying for monthly.

    Business Response

    Date: 06/11/2024

    BBB of ***************** and Western N.C.
    *************************************************************************************


    June 11, 2024


    Re: ********************
    21806354
    Notice of Complaint Filed: June 4, 2024

    Dear ****************:

    Brightspeed appreciates the opportunity to review the BBB complaint regarding ************************ phone service issues. Upon review, our technicians found a cable issue in the central office and repaired the cable. We have issued an out of service credit on the account. ************************ son confirmed the issue was resolved.

    Brightspeed apologizes for any issues due to the experience and inconvenience.

    Sincerely,

    ******************
    Brightspeed Customer Advocacy


    CC: ********************
  • Initial Complaint

    Date:06/05/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My internet went out may 22 and I have been trying to get them to fix it . I have had many tics thy Keep saying the same thing. Every time my internet gos out thy cant fix it in less then 7 days CenturyLink had it going in less then 24 hours ( centurylink ) sold to Brightspeed I have to pay bills I win in sweepstakes 1 to 3 times a month so i loose money . My neighbor has medical problems and thy cant get there phone up eather when there phone goes out my internet gos out sometimes she s in her 70s and Im in my 60s we need our service up and running. This is taking a toll on our health and family members life

    Business Response

    Date: 06/10/2024

    June 10, 2024


    Re: Carmella **********************      Complaint ID: ********
           Notice of Complaint Filed: June 5, 2024

    Dear ****************:

    We appreciate the opportunity to review the details of your outage issue. After reviewing your case, we dispatched the repair team, who identified the issue as a bad port in the system that required repair. Once repaired, the services were back online. We do realize that the outage was from 5/26/24 to 6/7/24. We have issued a two-week refund to your account for the days you were out of service, which will reflect on your next billing cycle. Please be assured that we are taking steps to prevent such issues in the future.

    Your feedback, *****************************, is invaluable to us. We appreciate your effort in contacting the BBB to inform us about the matter. We deeply regret any inconvenience caused by this experience and we are committed to improving our services based on your feedback.

    Sincerely,

    **************
    Brightspeed Customer Advocate

    CC: *****************************


  • Initial Complaint

    Date:06/05/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Service was cancelled on 4/29/2024. They keep billing me even after they have my disconnect confirmation numbers. I sent correspondence certified mail, return receipt to prove they received it. Cannot get them to stop billing for a service I do not have.

    Business Response

    Date: 06/05/2024

    June 5, 2024

    Dear Mr. ****************************

    I appreciate the opportunity to review the complaint that you submitted on June 5, 2024, regarding the disconnect request of your account.

    Once researched, I found that the account was *************************** as of April 24, 2024.  The May 12th statement you received was only showing you a credit balance of $51.96.  This was not billing you any amount.  I have also reached out to our financial department to release the funds.  You should receive the funds in the form of a check in the next 7 to 10 business days.

    We acknowledge your concerns and apologize for any issues or inconvenience that *** have been experienced.

    Sincerely,

    **************
    Brightspeed - ***********************
  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our landline phone stops working *every* time it rains. This is the only access to emergency services for my wife who is in hospice. Brightspeed refuses to send out a technician because it is not currently raining and, therefore, the phone is working. I was told to call back when it rains and the phone is not working! We need this landline as a matter of life or death. We need a technician to come as soon as possible to resolve this line error.

    Business Response

    Date: 06/10/2024

    BBB of ***************** and Western N.C.
    *************************************************************************************


    June 10, 2024


    Re: *** *****************
    21804070
    Notice of Complaint Filed: June 4, 2024

    Dear ****************:

    Brightspeed appreciates the opportunity to review the BBB complaint regarding ****************' phone service issues. Upon review, our technicians found a cable issue in the central office and repaired the cable.**************** confirmed the issue was resolved.

    Brightspeed apologizes for any issues due to the experience and inconvenience.

    Sincerely,

    ******************
    Brightspeed Customer Advocacy


    CC: *** *****************
  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The high speed internet provider Brightspeed has left our service cable unburied and on top on the yard since 11/18/2023 when they installed the service. They have told me on the four calls I have waited online for to speak with an agent that they file the work order and it should be done within two weeks. Theyve told us this from the beginning and now tell us they cannot estimate a date they will have the cable buried. We have paid our monthly service on time each month totaling now nearly $600.

    Business Response

    Date: 06/11/2024

    June 11, 2024

    Dear *****************************,

    I appreciate the opportunity to review the complaint that you submitted on June 4, 2024, regarding the line that was left unburied.

    I reached out to our back-office team and had the issue escalated.  I received an update that the issue has been resolved since June 7th.

    We acknowledge your concerns and apologize for any issues or inconvenience that *** have been experienced.

    Sincerely,


    **************
    Brightspeed - ***********************

    Customer Answer

    Date: 06/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
       The company completed the necessary cable burial and all is in working order so I am grateful for your handling of this issue and am satisfied with Brightspeeds completion at this time.
    Thank you.   *****************************


  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the past 2 years, Brightspeed has bought out CenturyLink in our area. We have internet service with them. Since the switchover we have had nothing but problems. The internet goes in and out all day. Recently we upgraded our modem on the advice of a service man. Of course the modem was bought through them. It arrived 4 days after it was supposed to, and I put in a call without that. It has not improved the problem at all. Now. We have had no internet for 2 days. It is absolutely impossible to get help because you have to have internet service to get help and we have no internet. That is a catch 22 problem with this company. You have to jump through hoops to get to talk to a person, or you can try the chat which continually goes out without internet. I was able to get a call through and the worker was kind, but put me down for a service appointment 1 month from today. It is June 3 and the appointment is not until July 8. That is one month with no internet and our whole house runs on internet. We have no working technology without it. She said we could call each day about moving the appointment up, but it takes at least an hour on the phone every time we call, with the disconnections because of no internet. 1 month with no service is ridiculous in the 21st century!

    Business Response

    Date: 06/18/2024

    June 18, 2024

    Dear *************************,

    I appreciate the opportunity to review the complaint that you submitted on June 3, 2024, regarding the internet service issues.

    I reached out to our technical support team for review and customer contact.  An original dispatch was scheduled for July 9th but was also escalated to possibly find a sooner date.  We were able to get a new date of June 17th, but I found that the dispatch was cancelled.  Our repair agent was unsuccessful in reaching out via phone but the did receive your message that the service is working.

    We acknowledge your concerns and apologize for any issues or inconvenience that *** have been experienced.

    Sincerely,


    **************
    Brightspeed - ***********************
  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My entire community has been out of phone and ************ for over 4 days now. I was told that it would be fixed on Friday, then I was told that the techs and engineers do not work on weekends. It is now Monday, and they are stating that it will be restored by 12 am tonight. Even though they dont work after 5pm. There are TONS of elderly people with NO cell phones in my area, who live alone. If they needed help, or their house caught fire, they would not be able to call for help. That is a problem. I myself have a cell phone, however I do not get service where I live. So my household relays on this internet company for WiFi, and phone service. I have spoken to many different support agents and they all tell me that they are working on the issue and all give me different time of restorations and different reasonings as to why there is an outage to begin with. Brightspeed is the only internet company that is available in my area, they need to do better. I truly hope nobody has needed to call for help in the past 4 days. It doesnt seem like they are any closer to fixing the problem at all. I am beyond fed up with this company, but it is my old source of internet/phone service.

    Business Response

    Date: 06/06/2024

    June 6, 2024


    Re: ********************;
          Complaint ID: ********
          Notice of Complaint Filed: June 3, 2024

    Dear ****************:

    We appreciated the opportunity to review the outage details in the statement at your location. After reviewing your account, I created a ticket to dispatch the escalation management team. Rest assured, they worked diligently to correct the outage promptly. We apologize for the days you were out of service and offered a credit on your account to cover the days of lost service.

    We deeply appreciate ************************* proactive approach in contacting the BBB to inform us about the matter. We apologize for any issues caused by the experience and any inconvenience.

    Sincerely,

    **************
    Brightspeed Customer Advocate

    CC: *********************


    Customer Answer

    Date: 06/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

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