Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had internet for a few years, not very good at all. Last 6 months has been constant failures with the worst customer service I have ever experienced. Neighbor cut my internet cable and brightspeed said it would be 5-6 weeks to even send a tech out. THEN THEY SEND ME A ****! AFTER I told them I dont want their service anymore!

  Business Response

  Date: 07/13/2025

  BBB of ***************** and Western N.C. 
  ***************************;
  *********************************;
  July 13, 2025 
  Re: -****** ******
  23562654 (complaint id) 
  Notice of Complaint Filed: July 07, 2025 

  
  Dear Kisis *****: 
  Brightspeed appreciates the opportunity to review the BBB complaint regarding Mr. ****** still receiving bills. The account is not closed, and I do not see an order to close it at this time. I will reach out and confirm the adjustments and steps necessary to make sure the account is closed, and billing notices can stop. Initial contact was attempted but the calls were blocked with no Voicemail option. I will then send a follow up with the adjustments and any cancellation information.
  
  Brightspeed apologizes for any issues due to the experience and inconvenience. 
  
  Sincerely, 
  ******* *.
  Brightspeed Customer Advocacy 
  CC:?****** ******

• Initial Complaint

  Date:07/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called customer service to seek answers regarding bills that are incorrect according to an online account, payments that have not been posted to my account although they have been paid. Bill increase with no explanation written or otherwise. I have attempted to contact customer service on multiple occasions with extremely rude customer service with no resolution. **** paid in May 2025 with no evidence of posting to my account. **** paid in June 2025, also with no evidence of posting to account. I agreed and signed a contract or agreement for $55. A month service with $17. Modem fee which would add up to $72. A month. In approx May 2024. My current bill is $90. And some odd change since the month of June. 2025. I called to ask about the increase with no clear explanation. I currently have no connection to the internet which has been reported. I was given an estimated repair date of July 15 2025. I cannot get answers by contacting this company nor can i get written or paper statements. I cannot access an online bill due to app and online service being inaccesable. I have unsuccesfully attempted to cancel this service online.

  Business Response

  Date: 07/13/2025

  BBB of ***************** and Western N.C. 
  ***************************;
  ********, ** 28105 
  July 13, 2025 
  Re:***** *****
  23562564 (complaint id) 
  Notice of Complaint Filed: July 06, 2025 

  
  Dear Kisis *****: 
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the explanation of billing charges, taxes and fees outside of the Plan price and modem lease fee. The internet being down has been resolved restoring the access back to online billing and the Brightspeed app and has been connected for the past 6+ days. So far I have not been able to reach Mrs. ***** over the phone but I will reattempt contact if more explanation of services is needed as well as if the internet is still down. I left a callback number for me in a voicemail on their contact number.
  Brightspeed apologizes for any issues due to the experience and inconvenience. 
  
  Sincerely, 
  ******* *.
  Brightspeed Customer Advocacy 
  CC:?***** *****

  
  

• Initial Complaint

  Date:07/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A door to door sales person from the company threatened me today. They told me to step onto my street and they would: "Beat your ass". This occurred after I informed them that I have already told the company that I do not want their services. I asked the last person to make a note the company's system to not come back to my house again.

  Business Response

  Date: 07/10/2025

  BBB of ***************** and Western N.C. 
  ***************************;
  ********, ** 28105 
  07,10, 2025 
  Re: ****** *********
  23560236 (complaint id) 
  Notice of Complaint Filed: *****, 2025 

  
  Dear Kisis *****: 
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the request for no contact by sales and lack of professionalism and decorum reported. Upon review, I was able to confirm the account has a do not solicit note and the second part was sent in for an internal investigation. 
  
  Brightspeed apologizes for any issues due to the experience and inconvenience. 
  
  Sincerely, 
  ******* *.
  Brightspeed Customer Advocacy 
  CC:? ****** *********

  Customer Answer

  Date: 07/11/2025

   
  I am rejecting this response because: I would like to speak with the representative to find out what steps they are taking to correct the person who threatened me. I would also like to find out what changes they are implementing to ensure that they do not hire someone else that is going to threaten physical harm on a person. 
  

  Business Response

  Date: 07/13/2025

  BBB of ***************** and Western N.C. 
  ***************************;
  ********, ** 28105 
  July 13, 2025 
  Re: ****** *********
  23560236 (complaint id) 
  Notice of Complaint Filed: July 05, 2025 

  
  Dear Kisis *****: 
  Brightspeed appreciates the opportunity to review the BBB complaint regarding Mr. *********** inquiry into Brightspeed process on addressing threats. I sent an email to Mr. ********* that included the contact information to our *************** team to open their own external case if they wish. We would not publish or give out any specific disciplinary actions on any contracted or internal personnel or investigations. The *************** team for external contacts do their own 3rd party investigations into any Injury, Damage or Threats to persons or equipment. They can be contacted at ************ to create a case, Unfortunately I am still unable to directly reach Mr. ********* on the included phone contact of **********. I did include the *************** teams details and updates for contacts to our team's voicemail for this case in an email along with a case number. 
  
  Brightspeed apologizes for any issues due to the experience and inconvenience. 
  
  Sincerely, 
  ******* *.
  Brightspeed Customer Advocacy 
  CC:?****** *********

  Customer Answer

  Date: 07/13/2025

   
  I am rejecting this response because:
  

  I have sent the company the following response to an email they sent me:

   

   

  I received one missed phone call from Brightspeed. I attempted to call you all back and did not receive a response to my voice-mail. Your email today did not reference my voice-mail, which leads me to believe that you never received it. 

   

  I can understand if the company's policy is not to state that the person's employment has been terminated. However I need a proper explanation of what steps are being taken to mitigate this behavior.

   

  I will not remove my BBB complaint until I am told the steps you all are taking to ensure that this never happens to anyone else again by an employee of Brightspeed. Looking up reviews online about your company brings up countless similar cases as what I experienced. I live in an area with elderly people and am incident like this for them could have major implications on their health. My family has ensured that others in our area have been made aware of what transpired. We were met with similar stories by other people.

   

  I look forward to hearing from you. 

   

  Signed,

  ****** *********

  
  

• Initial Complaint

  Date:07/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *****************, led by Founder ******** L. ******, files a formal complaint against Brightspeed (Acct: [*********]), citing gross negligence, systemic communication failures, and deceptive practices. Brightspeed failed to notify ****** of payment issues or service interruption.This unannounced outage caused profound spiritual loss (disrupting a ******* live stream) and direct professional harm to ****************** a high-value investigative organization. Quantified professional damages for July 4-5, 2025, alone are a minimum of $72,000.00 (based on an emergency holiday rate) and are increasing.Brightspeed further engaged in deception by verbally agreeing to three months service compensation, then denying it and attempting to reduce the offer, also refusing written confirmation. Legal audio recordings and payment history screenshots serve as irrefutable evidence.******** proven track record includes being the primary plaintiff in ******** PSC Case # GC-********* against Spire, which led to a systemic investigation by the Office of Public Counsel.Desired resolutions include: Brightspeed's formal admission of fault and apology, immediate honor of three months internet service credit, waiver of all fees, and substantial additional compensation of $77,700.00 (covering the $72,000 minimum + ongoing damages).

  Business Response

  Date: 07/14/2025

  I have escalated this to investigate why the notifications were not sent. Once I hear back I will follow up with Mr. ******* Mr. ****** is aware of the status. 

  Customer Answer

  Date: 07/16/2025

   
  I am rejecting this response because:
  I am rejecting Brightspeed's proposed resolution because:
  Brightspeed's response fails to address the systemic issues and broken promises detailed in our multiple recorded interactions.
  Specifically:
  Despite a prior supervisor (***** ***) confirming a systemic notification error and agreeing to 3 months of free service, subsequent representatives (Shai and the BBB follow-up **** have
  refused to honor this agreement.
  
  
  Brightspeed consistently
  failed to provide notification of bill due dates, service suspensions, or rejected payments, leading to unauthorized service interruption.
  
  
  Recorded calls reveal Brightspeed's internal operations admitting to
  systemic errors and acknowledging that the issues were "the fault of Brightspeed".
  
  
  Brightspeed representatives have repeatedly
  refused to provide written summaries of conversations, hindering accountability and transparency.
  
  
  A Brightspeed representative, in a call responding to my BBB complaint, explicitly stated they would
  not pay any damages for service interruption or suspension (even without notification, citing "company policy"), and would not honor the 3 months free service agreement.
  
  
  The same representative admitted to having "notes" of calls but
  "no record of the calls themselves," raising serious concerns about data retention and call logging integrity.
  
  
  Brightspeed representatives demonstrated a
  lack of qualification to address critical regulatory issues like CPNI compliance and proper notification around account suspensions.
  
  
  The provided exhibit, "Summaries of Brightspeed Calls with Video Links (July 4 & July 10, 2025)," with accompanying ******* links, serves as irrefutable evidence supporting these points and demonstrating Brightspeed's consistent failure to resolve the matter fairly or transparently. We seek a comprehensive resolution that fully compensates for damages incurred and addresses these systemic failures.
  

  Business Response

  Date: 07/18/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  7/17/2025
  
  
  Re:******** ******
  Complaint ID: ********
  Notice of Complaint Filed: 7/04/2025
  
  
  Dear Kisis *****,
  
  I wanted to provide an update on this case. I have escalated this to investigate why the notifications were not sent. We have agreed to honor the three months of credit for the internet service. Our investigation determined that our system did send out payment failure messages to the email address. There may be a message delivery issue. I will follow up with the customer to discuss this issue. 
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  **** *.
  Brightspeed Customer Advocacy

  Customer Answer

  Date: 07/19/2025

   
  I reject Brightspeed's offer as a full resolution.
  Brightspeed's explanations for my service interruption are contradictory: On July 4, Supervisor ***** *** confirmed a "systemic error" (ticket provided). Your July 17 BBB response cited a "message delivery issue." Your July 19 FCC response (Ref: MSG10728119_5tJGmR7Beo4295Uu9KZ) now claims my payment method is "invalid." This clearly shows internal disarray.
  Your FCC response also implies my $59 rate was promotional ($20 discount for 12 months), contradicting the explicit promise that my bill would "always be $59 and never go up." This is a misrepresentation. Your offers are inconsistent; BBB was promised "three months," *** lists only two $59 credits.
  Most critically, your responses ignore:
  A Brightspeed Customer ******************* July 10 call) explicitly repudiated the 3 months' credit. He refused damages for my business (*****************) and Holy Bible study ******* stream interruption. He also admitted he wasn't qualified for regulatory questions.
  **** admitted "notes but no record" of my/my wife's calls for 30 days, raising serious data integrity concerns.
  My repeated demands for a detailed written summary of conversations are ignored.
  Your system again failed to process payments this month without notification (screenshot attached), demonstrating persistent systemic failures.
  These issuescontradictory info, broken promises, lack of documentation, poor data integrity, and regulatory unpreparednessare systemic problems. They caused significant professional and personal harm. While I acknowledge the credit, it is only partial. It does not adequately address the full scope of damages or systemic failures. I demand a comprehensive resolution, including a written summary of all calls and appropriate compensation for these significant concerns.
  

  Business Response

  Date: 07/24/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  7/24/2025
  
  
  Re:******** ******
  Complaint ID: ********
  Notice of Complaint Filed: 7/04/2025
  
  
  Dear Kisis *****,
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the rejection response. I spoke with Mr. ******* I advised that our system did send the payment failure messages. I confirmed the correct email address is listed on the account. I suggested to check the spam folder, filters or other folders. I advised that we honored the three months credit and that has been issued. I verified that the agent accurately quoted the promotion of $79 with a $20 credit for twelve months. 
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  **** *.
  Brightspeed Customer Advocacy
  
  

• Initial Complaint

  Date:07/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My internet started having issues 2 weeks ago. It went out shortly after. After many calls, they scheduled a technician to come out on 1 July. After waiting all day, he did not show up or call. I got an email the next day saying I was rescheduled for 15 July. I should not be placed at the back of the line because they had a logistics issue (the tech truck supposedly broke down). I called back and talked to a supervisor and manager. Neither would assist in moving up my appt. They are the worst ISP I have ever dealt with.

  Business Response

  Date: 07/08/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  July 8, 2025
  
  
  Re: ******* *********
  23557098
  Notice of Complaint Filed: July 4, 2025
  
  
  Dear Kisis *****:
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding Mr. ******** repair concerns. Following a thorough review of the ************************** confirmed that a duplicate *** complaint has been filed by Mr. ******* with the same concerns. Brightspeed is addressing the concerns through the *** complaint and once a resolution is reached, a copy of the response submitted to the *** will be provided to Mr. **************** Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  ******* *.
  Brightspeed Customer Advocacy
  
  CC: ******* *******

• Initial Complaint

  Date:07/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We loose internet on several occasions and told it would up to five weeks that they could come and repair it. Amazingly it is restored somewhere else in the meantime. I run a business over the internet and need service on a daily basis. I contacted them every time and get the same answer even though I tell them the situation. Lost the internet again today 7/4/1925, told a repairman could be there on August 6. Lost internet 3 times in the last month. They try to sell you a protection plan every time I call.

  Business Response

  Date: 07/18/2025

  July 18, 2025
  
  
  Re: ******* Savercool 
  Complaint ID: ********
  Notice of Complaint Filed: July 4, 2025
  
  Dear Kisis *****:
  

  We appreciated the opportunity to review the details of billing issues.  I have reviewed the account and got with the dispatch department and got your technician date moved up to July 25..
  

  We appreciate ******* Savercool  for taking the time to contact the BBB to inform us about the matter. We apologize for any issues due to the experience and inconvenience.
  

  Sincerely,
  

  ***** *.
  Brightspeed Customer Advocate
  
  CC: ******* *********
  

  
  

• Initial Complaint

  Date:07/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bright speed ran a fiber optic cable to house in January 2024. the cable has not been buried and is still laying on the ground as July 2024. The cable posies a safety risk

  Business Response

  Date: 07/10/2025

  BBB of ***************** and Western N.C. 
  ***************************;
  ********, ** 28105 
  07,10, 2025 
  Re: ****** ******
  23556662 (complaint id) 
  Notice of Complaint Filed: 07,04,2025 

  
  Dear Kisis *****: 
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the unburied fiber cable Mr. ****** reported. Upon review, I was able to create a dispatch to assess the damage and creek bed for the burial or raising of the fiber cable on ticket VACS04527171 dated for 07/12/2025. After that is drawn up it will go to a contractor to complete the rest of the burial or raising. I was able to make contact over the phone with Mr. ****** and advise him of the current timeline and updates. 
  
  Brightspeed apologizes for any issues due to the experience and inconvenience. 
  
  Sincerely, 
  ******* *.
  Brightspeed Customer Advocacy 
  CC:?****** ******

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My internet has been down for a couple days now and the last three times ive called they said it will be resolved by 5pm the following day. They also keep saying there is an outage although my neighbor next door has brightspeed and they still have internet. Its getting really frustrating calling to get my internet running just to be told everytime that I will be back up the following day at 5pm. I was also told a credit would be applied to my account for the inconvenience and it was never applied. The last call I made today, I was hung up on waiting to talk to a manager abiut my service being fixed. Brightspeed has been nothing but problems since I've switched to them a couple months ago and i cant do anything about it other than br lied to and given the ring around over the phone. Also, they took months to finally come and install my service to begin with and now my house has damage due to them only being able install in one area requiring them to drill a hole in my brick wall for install. Also, I was supposed to recieve a credit for having to replace their modem that I never recieved. This happened a day after installation/service activation happened. This buisness should be sued for their practices and services should never be bought by any customer.

  Business Response

  Date: 07/10/2025

  BBB of ***************** and Western N.C. 
  ***************************;
  ********, ** 28105 

  07,10,2025 
  Re: ******* ******
  23555370 (complaint id) 
  Notice of Complaint Filed:07,03,2025 

  
  Dear Kisis *****: 
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the ****************** reported. Upon review, I was able to confirm the outage was closed and their services are restored. I was unable to contact Mr. ****** at ********** after 3 attempts of a fast Busy after 1 ring. I have sent an email that I am awaiting a reply on to confirm operation and downtime so I can make an accurate adjustment on the account. 
  
  ****************** apologizes for any issues due to the experience and inconvenience. 
  
  Sincerely, 
  ******* *.
  Brightspeed Customer Advocacy 
  CC:?******* ******

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in because my internet is not working they told me a tech would be out the 5th then text telling me the tech coming the 18th

  Business Response

  Date: 07/14/2025

  Brightspeed appreciates the opportunity to review the BBB complaint regarding the problem with the internet service. I wanted to provide an update. The customer has a pending repair ticket due 7/14. I will follow up with the customer once the repair completes. 

  Brightspeed apologizes for any issues due to the experience and inconvenience.

  
  Sincerely,
  **** *.
  Brightspeed Customer Advocacy

  Customer Answer

  Date: 07/14/2025

   
  I am rejecting this response because:
  
  I work from home and this was very unacceptable. I was unable to work because I had no internet service. I was first told a tech would be out the 5th then it was pushed out to the 18th and then back to the 14th. Most of the customers service representatives were rude

  Business Response

  Date: 07/17/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  7/17/2025
  
  
  Re: ********* *****
  Complaint ***********
  Notice of Complaint Filed: 7/03/2025
  
  
  Dear Kisis *****,
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the problem with the internet service. Our technician made repairs and restored the service. I have not been able to reach the customer to follow up. I will try again at a later time. 
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  **** *.
  Brightspeed Customer Advocacy

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Internet went out June 14th. I called immediately and requested repair. They said the first available appointment was July 8th. I called back later to try to get a sooner appointment. I was told a tech would come June 19th, then June 20th. No one came and they said they never told me that. I was then rescheduled for July 16th and then July 3. They sent multiple texts they were coming, even one that said ******* would be here in less than 30 minutes. No one ever came. When I called I was put on hold for an hour and 20 minutes. Hung up and called back. Was told they were now probably coming next Monday or Tuesday and we have to be home. So we miss work again?

  Business Response

  Date: 07/11/2025

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  7/11/2025
  
  Re:***** *******
  Complaint ID: ********
  Notice of Complaint Filed: 7/03/2025
  
  
  Dear Kisis *****,
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding the problem with the internet service. We were able to move the repair due date to 7/09. The technician made repairs that restored the service. 
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  **** *.
  Brightspeed Customer Advocacy