Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  internet out for 5 days. called and scheduled a tech appt. then you cancelled it. i called back and was assured it was not cancelled. then no one called or showed up for service. i call back was assured they would come the next day. they did not come. then called back was in the phone with service for 1 1/2 hrs. they said they would come the next day. they did not send a verififcation and am in the phone now being told it was cancelled again waiting on a manager again. it has been 5 days and every time i call and speak with someone they just lie and dont schedule anything. just get some one to come fix the problem. i have been a loyal paying customer since you took over century link

  Business Response

  Date: 10/02/2024

  October 2, 2024
  
  Dear ****** ******,
  
  I appreciate the opportunity to review the complaint that you submitted on September 26, 2024, regarding the service issues.
  
  This by no means is a notice that we are closing the complaint.  This is just an update.  I understand that Mr. ******* ****, from our repair team left you a voicemail yesterday to advise of the area outage.  He has reached out to the field leadership and will update as soon as he can.  Thank you for your continued patience.
  
  We acknowledge your concerns and apologize for any issues or inconvenience that may have been experienced.
  
  Sincerely,
  
  
  ***** *.
  Brightspeed - ***********************

• Initial Complaint

  Date:09/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 15, Brightspeed canceled my internet service without probable cause, and refused to send a technician to remedy the issue. Brightspeed didn't credit me for the days that I went without internet service.

  Business Response

  Date: 10/01/2024

  October 1, 2024
  
  Dear ****** ******,
  
  I appreciate the opportunity to review the complaint that you submitted on September 24, 2024, regarding the service and order issues.
  
  Once researched, I found that your original phone number was ported away from Brightspeed.  Please keep in mind, when we receive a port request, we must release the number.  I also found that a new service order for internet only was issued and installed on September 25th.  The internet service on this account is up and running.
  
  We acknowledge your concerns and apologize for any issues or inconvenience that may have been experienced.
  
  Sincerely,
  
  
  ******* *.
  Brightspeed - Customer **************

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been a Brightspeed customer for over 40 years now (back when it was ******************, Embarg, Century Link). With each successive company our services have become sub par. Now we have been without *********** for 2 weeks. When I called they opened a trouble ticket *******, and in a few days they cancelled this ticket (who knows why); we still have no ***********. I am a retired Electronic Technician, and I have trouble shot this circuit through my entire house; there is a problem still on their side past the DEMARC. I have made numerous calls to this company to no avail; I have been told that a technician was showing up on Sept 20; it did not happen; I was told the same thing about yesterday Sept 23; it did not happen. When I call their help center I get the same run around; ie have you checked your modem etc, and end up repeating all the details again to foreigners that I can hardly understand. I have physically taken the modem outside to their DEMARC and noted the same results: a red indicator showing no DSL; this is unacceptable. Now the latest information I have from them (I spent at least 3 hours on the phone the past 2 days), is that the modem is suspect and they will send me another one; they have not provided a tracking number for a so called shipment yet. I have a home security system on this circuit; I cant access it now.This is the worst service and biggest run around I have ever experienced.WHAT RESOLUTION WOULD YOU CONSIDER FAIR?DO YOU HAVE AN ATTORNEY IN THIS CASE?No Fix my DSL circuit; I feel like theres a cable cut somewhere in the neighborhood. Plus also credit my bill for service not provided.

  Business Response

  Date: 10/01/2024

  October 1, 2024
  
  
  Re: ***** Edwards 
         Complaint ID: ********
         Notice of Complaint Filed: September 24, 2024
  
  Dear Kisis *****:
  

  We appreciated the opportunity to review the details of the repair issues you experienced with your service.  Upon reviewing your case, a repair ticket was placed, and a tech will be out to your location on 10/3. Upon completion of the restoration of services, credits will be applied to your account for the downtime. Brightspeed wants to apologize for any inconvenience that this may have caused you.
  

  We appreciate ***** ********* taking the time to contact the BBB to inform us about the matter. We want to reiterate our sincere apology for any issues caused by the experience and any inconvenience.
  

  Sincerely,
  

  ***** *.
  Brightspeed Customer Advocate
  
  CC: ***** *******
  

  
  

  Customer Answer

  Date: 10/01/2024

   
  I am rejecting this response because:
  I still have no *********** at my house; its going on 3 weeks now with no service. I believe this is a system wide issue in several neighborhoods in my area. I believe that a cable has been cut somewhere on ****************** in *************.

  Business Response

  Date: 10/05/2024

  October 5, 2024
  
  
  Re:  ***** Edwards 
         Complaint ID ********
         Notice of Complaint Filed: September 24, 2024
  
  Dear Kisis *****:
  

  We appreciated the opportunity to review the rebuttal details in the rejection complaint. I am happy to say that your service is now active, and it was due to an outage in your area. We are committed to providing reliable service and are working to prevent such outages in the future. If you have any further concerns, please let us know. Again, Brightspeed is sorry for any inconvenience that was caused during this outage.
  

  Again, we appreciate ***** ********* taking the time to contact the BBB to inform us about the matter. We acknowledge and respect your effort in doing so. We apologize for any issues caused by the experience and inconvenience.
  

  Sincerely,
  

  ***** *.
  Brightspeed Customer Advocate
  
  
  CC: ***** *******
  

  
  

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Out of phone for the whole month and internet also due to being down on there end, contacted the bbb and was suppose to be credited the month of service and also modem lease fee removed, problem still exist as of today, I am being charged for service I never received and charged for a modem I could not use due to no service provided due to issues on there end.

  Business Response

  Date: 09/27/2024

  BBB of ***************** and Western N.C.
  **********************
  ******************
  
  
  September 27, 2024
  
  
  Re: ******* Hardin 
  22330920
  Notice of Complaint Filed: September 24, 2024
  
  
  Dear Kisis *****:
  
  Brightspeed appreciates the opportunity to review the BBB complaint regarding Ms. ******** billing and account issues. Upon further research, the account has been canceled and the balance is zero. I provided them with the link for the modem return label: *********************************************************************************************************
  
  Brightspeed apologizes for any issues due to the experience and inconvenience.
  
  
  Sincerely,
  
  ******* *.
  Brightspeed Customer Advocacy
  
  
  CC: ******* ******

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brightspeed has been installing underground fiber optic cable in my neighborhood and city. During this process they have damaged my yard and sprinkler system. I first noticed this on 7/26/24 while cutting my lawn, water was protruding from the ground. They knew what they did because they inserted the sprinkler head into a hole sideways. I have tried to contact them but they have no local offices in my area or even in ****. It appears they contract some or most of this work out. I did get in touch with a company, sedgewick that they use after several attempts to file a claim. They gave me a run around and finally said brightspeed had no one in my area at that time. It appears that they do not realize that if they hire contractors they are still responsible for the destruction of property. Anyway I was able to talk with a company they contract with who told me that brightspeed had at least 3 tickets open for work in my area at that time. So I believe they are lying. All I want is for them to repair the damage they or the contractors they hired caused.According to the local city building department they have many complaints regarding brightspeeds tactics and are unable to do much except change city ordinances.

  Business Response

  Date: 09/30/2024

  September 30, 2024
  
  Dear Mr. **** *****,
  
  I appreciate the opportunity to review the complaint that you submitted on September 23, 2024, regarding the damage claims.
  
  This notice by no means is letting you know that we are closing this out.  I have reached out to the area leadership for review, and I am still waiting for a response.  I will update you as soon as possible.  You also have my email that I sent you on September 24th where you can reach me directly with any questions.
  
  We acknowledge your concerns and apologize for any issues or inconvenience that may have been experienced.
  
  Sincerely,
  
  
  ***** *.
  Brightspeed - ***********************

  Customer Answer

  Date: 10/01/2024

   
  I am rejecting this response because:
  First of all I never received an email address or response from ***** or anyone else from brightspeed.  They turned me over to a lady at Sedgwick named ****** ****** who responded approximately 2 times then never again.  I contacted one of brightspeeds contractors who stated the approximate day in question brightspeed had 3 tickets for work being done in my neighborhood.  Do not know why brightspeed does not want to resolve the damage they caused.  For the costs it is absolutely ridiculous.  

  Business Response

  Date: 10/09/2024

  October 9, 2024
  
  Dear Mr. **** *****,
  
  I want to thank you for your patience, as previously advised in my earlier response (9/30), I would respond once the field had a chance to review.
  
  You mentioned that you were advised by a/our contractor that we had 3 tickets in the area/your neighborhood, but not for your exact address.  After review, our field leadership was able to confirm that Brightspeed nor any contractor of ours had any work done on your property.  Once again, my apologies for any inconvenience, I hope this information helps.
  
  We acknowledge your concerns and apologize for any issues or inconvenience that may have been experienced.
  
  Sincerely,
  
  
  ***** *.
  Brightspeed - ***********************

• Initial Complaint

  Date:09/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brightspeed has been notified time and time again regarding the problem with our landline service. I do understand they inherited the problem. But it wasnt anything like we are having now. They only patch and are not fixing the problem. We continue to have problems and are without phone service many days each month. I am 81 years old and this was suppose to be a good form of communication as cell service does not work here. I cannot call out and my family cannot call ***** Aug of 23 my wife died because we could not get immediate help due to our phones being out.This should not be happening in our country. It is not a 3rd world country. Please help our community to get service repaired and for it to stay on. If Brightspeed has no intention of fixing the situation permanently we would all like notification.

  Business Response

  Date: 09/28/2024

  September 28, 2024
  
  Dear ******** ******,
  
  I appreciate the opportunity to review the complaint that you submitted on September 22, 2024, regarding the landline service issues.
  
  I reached out to our technical support team for review and customer contact.   I found that the repair dispatch for September 27th was cleared, and all should be working now. 
  
  We acknowledge your concerns and apologize for any issues or inconvenience that may have been experienced.
  
  Sincerely,
  
  
  ***** *.
  Brightspeed - ***********************

• Initial Complaint

  Date:09/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/21-22/2024. No internet am of 9/21/2024. Called brightspeed @************. Spent 45 min troubleshooting with *** only to be disconnected. They did not call back. I called again and another *** told me there was an outage in my area and it is being worked on and would be notified via text when resolved. 9/22/2024 still no internet. I called again to be told there was issue with my line and a service tech could not come until 9/24/2024 between 8am-5pm. We have issues on a monthly basis with reconditioned modems and outages. For what we pay our service is less than sub-par. 3 days is a long time to be without internet especially when trying to do work from home and having to take whole day off of work to wait for technician. I am paying for services I am not getting. Lines have not been worked on in my area for years.

  Business Response

  Date: 10/01/2024

  October 1, 2024
  
  
  Re: ******** Kamin 
        Complaint ID: ********
        Notice of Complaint Filed: September 22, 2024
  
  Dear Kisis *****:
  

  We appreciated the opportunity to review the details of repair issues.  As soon as your account was reviewed, a repair ticket was lifted on your behalf. I am glad that service was able to restore your services to working condition fully. Brightspeed is committed to providing quality service, and we apologize for any inconvenience that this downtime may have caused you. If you have any further issues, please let us know.
  

  We appreciate ******** ******* taking the time to contact the BBB to inform us about the matter. We apologize for any issues caused by the experience and any inconvenience.
  

  Sincerely,
  

  ***** *.
  Brightspeed Customer Advocate
  
  CC: ******** *****.

• Initial Complaint

  Date:09/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Brightspeed internet account for years. I sold my home and moved out of state. I scheduled a disconnect for June 30, 2024. It was discovered I had an overpayment credit of $294.33. I have called Brightspeed 5 times to try to get this money refunded to me. Each time they acknowledge that they agree I'm owed this amount of money, they will take care of it, and then I never hear another word. It's been almost 3 months and I have not received a *****. I want my money back. I am considering this THEFT at this point. Please tell them to contact me ASAP.

  Business Response

  Date: 09/28/2024

  September 28, 2024
  
  Dear ****** *******,
  
  I appreciate the opportunity to review the complaint that you submitted on September 21, 2024, regarding the disconnect request and refund.
  
  Once researched, I found that the account was *************************** on June 30, 2024, and a refund check was issued on August 29th in the amount of $295.33.  Not sure if had your mail forwarded to your new out of state address as any checks would have been sent to the original address on the account for security reasons. 
  
  We acknowledge your concerns and apologize for any issues or inconvenience that may have been experienced.
  
  Sincerely,
  
  
  ******* *.
  Brightspeed - ***********************

  Customer Answer

  Date: 09/30/2024

   
  I am rejecting this response because:
  I have not received a check from your company at all.  All my mail has been forwarded properly and no check from you has been received.  I don't believe you have sent me anything.  Otherwise I would have it.  You are being put on notice I want my refund sent to me ASAP or I will seek legal action

  Business Response

  Date: 10/01/2024

  October 1, 2024
  
  Dear ****** *******,
  
  I appreciate the opportunity to review the complaint that you submitted on September 21, 2024, regarding the disconnect request and refund.
  
  While researching, I checked with the accounting department and they stated that they will need your new address in order to issue a new check to you because for security reasons checks are not forwarded through the mail to addresses not found on the accounts.
  
  We acknowledge your concerns and apologize for any issues or inconvenience that may have been experienced.
  
  Sincerely,
  
  ******* *.
  Brightspeed - ***********************

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6-29-23 I contacted Brightspeed to install internet service. I spoke with a representative named *********. The representative put in an order for my service. While on the phone with her she said she made a mistake and would need to cancel the first order and redo it. My account number for the 1st order was *********. The representative ********* then proceeds to give me a 2nd account number after she fixed her mistake. This account number was *********. I was set to pay ***** per month for service. My equipment arrived 7-5-23. After a month or so. I received a past due bill. I didnt understand what was going on because I had just paid my bill. I contacted brightspeed on 9-27-23 to ask them about the past due bill. The representative asked for my *** and proceeds to inform me I have 2 accounts under my name. The representative ask me if I had ever lived in *****. I told her no, Ive never even been to *****. The representative saw my account ending in ********************** good standing. The representative put an order in to have the service cancelled. The cancellation number is **********. And filed a complaint against *********. The 2nd representative apologized and assured me she had taken care of everything. Fast forward to now. I receive a notification from my credit monitoring app. Informing me I have a new collection on my account. Last due total of ******. AGAIN I AM CONFUSED because my service is active and in good standing. I contact brightspeed again.3rd time.I speak with a supervisor named ****. **** checked on my last cancellation request and saw it was still pending after almost a year. The order was put in 9-27-23 its 9-20-24 and still nothing. I am still going through the same process. **** stated she contacted the back office. And the inaccurate information will be removed off my credit within 7-10 days. My credit has dropped 61 points. I am beyond livid. How could brightspeed do this? This representative stole my information.

  Business Response

  Date: 10/04/2024

  October 4, 2024
  
  
  Re: ******* Smith 
        Complaint ID: ********
        Notice of Complaint Filed: September 20, 2024
  
  Dear Kisis *****:
  

  We appreciated the opportunity to review the details of credit issues.  I have researched your account and see that credits have been reflected on it to remove the balance of $959.07.  We have also sent it to the credit bureau so that the negative credit **** can be removed from your credit history.  Please be aware that this may take up to 30 days to reflect.  Brightspeed is committed to resolving this issue and is sorry for any inconvenience that this may have caused you.
  
  We appreciate ******* ******* taking the time to contact the BBB to inform us about the matter.  We acknowledge your effort and apologize for any issues caused by the experience and any inconvenience.
  

  Sincerely,
  

  ***** *.
  Brightspeed Customer Advocate
  
  CC:  ******* *****
  

  
  

  Customer Answer

  Date: 10/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been doing business with Brightspeed ever since they bought out *********** in the last year or so. I had the same issues with *********** that I am currently having with Brightspeed. They claim to provide the area with ************************************** is neither fast nor is it reliable. I have to call once a month to have my service repaired all while paying $80/month. The customer service that you contact is argumentative and barely helpful. When a technician is dispatched to help the problem is only fixed temporarily. This has been an issue since I began service over 4 years ago. The final straw was when the rates were raised without notice. So now I am paying more for a service that I can only use about 60% of the month.

  Business Response

  Date: 09/23/2024

  September 23, 2024
  
  Dear Mr. ****** *****,
  
  I appreciate the opportunity to review the complaint that you submitted on September 20, 2024, regarding the service issues.
  
  Once reviewed, I found that a dispatch was completed on September 21st, and the service issues resolved as a short needed to be cleared. All shows to be authenticating well now. I also found that you contacted us on September 20th to advise that your service had been down for the prior 4 days. Due to this a credit has been issued for the days without service (5 total days - $10). This credit has been issued and effective today.
  
  Regarding the billing, I reviewed your account going back to August of 2023, the internet monthly service charges are still at $49 and have not increased. The only reason you may see total monthly increases is due to possible late fees when payments have not been received by the due date.
  
  As always, credits will be issued for any individual days without service.
  
  We acknowledge your concerns and apologize for any issues or inconvenience that may have been experienced.
  
  Sincerely,
  
  ***** *.
  Brightspeed - Customer Advocacy Group

  Customer Answer

  Date: 09/23/2024

   
  I am rejecting this response because:
  The service was repaired on 09/21 for a few hours only. The service was then unusable for the rest of the weekend and was not working when I left for work this morning. I have been to frustrated to try and contact customer service to get it repaired again. You are claiming to credit me for the individual days that service was not working. The service has been unusable for 60% of the time since I started service over 4 years ago. I don't have the time or the patience to contact your customer service department overseas and spend an hour trying to explain to them that just because there system says it's working doesn't mean that it is actually working. I understand the speed is up to 1.5 M but we don't ever see a full M. Never made through an entire episode of any thing with out the connection dropping and coming back. I am paying for "Reliable Internet". I want reliable internet. If the hardware on your network is so old that you can't provide me with that then I will cancel service and go with another company. The resolution I would like is to be fairly reimbursed for the months(collectively) I have been without service.

  Business Response

  Date: 09/24/2024

  September 24, 2024
  
  Dear *** *****, 
  
  Regarding your rejection.  You are correct that we resolved the issue reported on September 20th by the following day, September 21st. Upon reviewing your account notes, I noticed that you mentioned the issue began four days prior, which is why we provided a credit for five days, for this reported service issue.
  
  I have confirmed that the 1.5 ************ we provide you is the fastest speed available in your area. We are committed to addressing any service issues as they arise to the best of our ability. While we would very much like to retain you as a valued customer, we understand if the current service speeds do not meet your needs, and you decide to seek another provider.
  
  Sincerely,
  
  ***** *.
  Brightspeed - ***********************

  Customer Answer

  Date: 09/25/2024

   
  I am rejecting this response because:
  I still do not have service! My service has still been out since it was claimed to have been repaired. So we are up to 8-9 days now. It wont be repaired until Monday. Thats 5 days away. So we are sitting at half of the month without service. You are ignoring the fact that you have not provided reliable service at all. Do you have a different definition of reliable than I do? I understand the speed issue. Ill be switching service providers because youre unreliable. When I contacted your customer support team today I was hung up on twice before I got someone who wanted to at least attempt to do their job. Your company is taking advantage of their customers in rural areas. Now that ******** is available in most areas I foresee you losing a lot more customers in the future. So do you want to reimburse me for the months(collectively) I have been without service or actually fix the issue and keep service from dropping every other week?

  Business Response

  Date: 09/30/2024

  September 30, 2024
  
  Dear Mr. ****** *****,
  
  Regarding your recent rejection from September 25th, we currently show a pending repair dispatch for today September 30th.  I must advise that due to the recent weather conditions in your area, we are experiencing widespread service and power outages.  Our technicians are working diligently to restore service across the areas hit by the storm.  I want to assure you we are doing all we can to connect our customers as fast as possible. Thank you for your understanding and continued patience.
  This notice by no means states that we are closing this case.  Just updating you on the current dispatch conditions due to the recent weather issue.
  
  Sincerely,
  
  
  ***** *.
  Brightspeed - ***********************