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Business Profile

General Contractor

Southern Home Services, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • wesley c

    Date: 07/29/2025

    Update as of 5/28. Job not completed or permitted. I reached out 6 days ago (last we heard back was may 5) Ive yet to receive a response letting us know where we stand on the issue. Of course the charge still exists for the job, when it is not even usable. They were doing great communicating for 2 weeks, but it appears the ball has been dropped again, and no one seems to care. Photos attached. The customer service continues to be stellar. How did our preferred vendor do downhill so fast?Two months ago, I would have enthusiastically recommended this company. However, my experience following the installation of a car charger a month ago has been deeply concerning and has led to a significant structural issue with my home.The company failed to secure the necessary permit for the installation. As a direct result, water damage has occurred, compromising a structural beam of my house. Despite numerous calls and emails detailing this urgent and potentially dangerous situation, we have received absolutely no substantive response. An unidentified individual did come and attach a hose without any prior notification or explanation, and there has been no follow-up communication whatsoever.While mistakes can happen in any business, the true measure of a company lies in its commitment to rectifying those errors. Ignoring them and failing to communicate, especially in a situation with such serious consequences, is unacceptable. Furthermore, the full payment for the job was processed over a month ago, even as this critical issue remains unaddressed. This lack of accountability and communication demonstrates a profound lack of ethics and disregard for their customers' well-being. Proceed with extreme caution.Calling your company for assistance is just a joke at this point. I am going to assume that this was auto generated, since you dont want to deal with structural damage to a new home. Ethics.Time to file a claim

  • JAMES W

    Date: 11/13/2022

    I had my siding replaced about 9 years ago with a 10 year workmanship warranty Recently I discovered an area around the soffit that was overlooked. I called and within a short time period they replaced the affected area. No arguments or discussion. They were prompt, professional, and one of the best business's I have ever delt with. ***** and his company and team members are outstanding and I highly recommend them.

    Southern Home Services, LLC

    Date: 11/14/2022

    Thank you for the kind words! We strive to provide you with the best possible service (even 9 years later!) and are happy you reached back out so we could satisfy your needs. We look forward to working with you again in the future.

Southern Home Services, LLC is BBB Accredited.

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