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Business Profile

General Contractor

Southern Home Services, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted with Southern Home Services on 4/19/2022 for repair of exterior facia boards and trim for a price of $8380.31. The contract provided a workmanship warranty for a period of 10 years from job completion.On 4/28/2024 I sent email to *********** at SHS advising him that one of the trim pieces that was repaired during thr work covered by the contract had detached from the house and was lodged in the roof gutter. I followed up on 5/3/2024 with a second email when he did not respond.On 5/3/2024 *** responded that he would definitely get it taken care of and let me know when he would have someone up our way to fix.Since 5/3/24 I sent *** 3 emails answering his questions regarding the size a location of the trim piece in question, and have not heard from him since.On 5/19/24 and again on 5/24/24 I sent him emails requesting a scheduled date and time for the repair with no response.

    Business Response

    Date: 06/03/2024

    We apologize for dropping the ball on the repair that was requested several times.  The repair was completed Thursday, May 30th.  In the future, all requests for service should go directly through our office and not though our sales team.  Thank you!

    Customer Answer

    Date: 06/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    SHS responded to the complaint in a timely manner and completed the repairs honoring their warranty.

    Thank you. 


Southern Home Services, LLC is BBB Accredited.

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