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Business Profile

Fulfillment Services

Printful

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fulfillment Services.

Complaints

This profile includes complaints for Printful's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Printful has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Printful

      11025 Westlake Dr Charlotte, NC 28273-3782

    • Printful

      11201 Ed Brown Rd Charlotte, NC 28273-9202

    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/07/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered hats from Printful and they were never delivered. They refuse to help to try and find them or send replacements or issue a refund. Its been over three weeks from when the shipment was supposedly attempted.

      Business Response

      Date: 11/08/2022

      Hi, ****!

      Thank you for reaching out to us.

      Based on the tracking link information, the package was with ***** It is possible that the carrier was unable to deliver the order because the box is too big. Right now the tracking shows that the package was picked up on November 7th. If that is not accurate, please let us know by replying to our last email.
      We understand how unpleasant the wait has been. Please know that we take responsibility for various shipping errors, however, the information on the tracking link indicated that the package couldn't be delivered successfully so it is up to the recipient to contact the carrier to find out what is the cause for rescheduled delivery or if the parcel needs to be picked up. We sincerely appreciate your patience!

       

    • Initial Complaint

      Date:11/03/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We requested a refund for two items that we wore not happy with due to the printing, and the actual manufacturing of the items. We were told via chat to take multiple photos. We were told that Printful would issue a refund but kept asking for more and more photos. eventually we believe this was done out of spite on the agents part and that she never intended to issue a refund. after sending multiple photos she retracted what she said regarding issuing a refund. order #PF82751138

      Business Response

      Date: 11/03/2022

      Hello!

      Thank you for reaching out to us.

      If there's ever an issue with any of the received products that has been an error on our side or if the product is damaged or lost in transit, we would always take full responsibility. In such cases, we don't require any of the items to be sent back to us. However, we require images of the received products where the issue is clearly visible and the product can be identified. This would be a requirement for all of our customers equally. You can take a look here for detailed return policies: https://www.printful.com/policies/returns 

      During the conversation with customer a refund was offered for one of the products in question. However, the solution wasn't agreed upon as customer preferred refund for both products and the conversation was ended. As of now, a refund for one of the products has been issued back to Printful wallet. Customer has been contacted regarding this and we would still like hear regarding the issues mentioned regarding the second hoodie and as soon as we receive images in question.

      If you have any other questions or concerns, feel free to reach back out to us.

      Kind regards,

    Printful is NOT a BBB Accredited Business.

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