Complaints

This profile includes complaints for Printful's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Printful

  11025 Westlake Dr Charlotte, NC 28273-3782

• 

  Printful

  11201 Ed Brown Rd Charlotte, NC 28273-9202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is Printful. Printful is the ************* in partnership with **********, to fulfill physical merchandise, such as t-shirts. My experience is that Printful allows transactions, accepts payment, but then refuses to fulfill the orders - in addition to not fulfilling the orders, they deny payment after accepting payment, they deny payment and then red flag stating that it's because of my bank, has denied payment. Not true. Everything Printful says is a lie. The customer service is horrible. They are only available Monday through Friday, leaving account holders to freak out over the weekend about orders that are not unfulfilled. Not fulfilling orders for customers is very embarrassing and a reflection on my reputation that customers won't get their orders once they put it in an order weeks later down-the-line. In addition, Printfuls lack of integrity places me at legal risk. People still are not receiving their orders for which they paid. Worse, Bandzoogle has been made aware of Printfu's shady business practices, but passes the **** back to Printful. Somewhere in all of this, when i request a refund, and it is ****** Stripe (the third hee) takes the money again, so now its a 3 to 1 battle. So obviously, what I'm saying amounts to a refrain. Because I see that there are many similar complaints. I don't get it.I don't get how this company even makes a dime if they're not fulfilling orders. The following transactions occured: 8/12___$24.71 8/12____26.82 $26.82 refunded then taken again 8.12 - Purchase ***** 8.27 - Refund Issued ***** 8.28 - Stripe Takes back $***** So, the principle exceeds the the cost, but not the accountability. An outside customer is not out money, as I paid for these orders as gifts to test the workability of the system. Order were paid for with my card. Printful needs to fulfill orders or refund my money.

  Customer Answer

  Date: 09/09/2025

   
  Better Business Bureau:
  

  Thank you for advocating on my behalf. I apologize for not notifying BBB. On September 3, I received a reversal from Stripe in the amount of $19.96 and on September 4, I received a refund in the amount of $24.71. Other than these transfers, I have not received any direct communication from Printful. 

  Thanks again, hugely. 

   

  Cordially, 

  LL. Whitw

   

• Initial Complaint

  Date:06/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm trying to set up an online business and found Printful as an easy online set company to use. While making inventory and getting excited about starting something new. I ordered a few of my products to test the quality and was very happy. So I continued the set up process. I linked to their quick store front app to use their domain to sell my products and then went to submit my payout information. I thought I would have options, but was told I needed to go to another online site called Stripe to set up an acct. I did this and began having serious issues. They had an acct under my email already. I spent a week trying to get them to delete the fake account which finally got blocked because they told me the acct was linked to a Buy Me A Coffee acct that was already a business. I went to Buy Me A Coffee... found my acct was linked to a mobile number... which I do not use because I do not have one... and deleted the acct immediately. Then I contacted ****** and they sent my request up line to another supervisor who instructed me with to provide even more personal information through three links that would expire in thirty days. I said no... and informed them I would be filing a complaint with the BBB as a result of the run around they were giving me. I have all the emails from this interaction if you need to see them. Since Printful is the one who sent me to Stripe, I went to them this afternoon to delete my acct and tell them exactly what I thought of their mishandling. Low and behold they could not process my request that they DELETE my personal data from their site. Then I went to delete my acct and found that there is no deletion.... There is no way for me to sever my connection to this site. A chat window popped up to offer help, and when I told them I wanted to delete my acct. They asked why and said they would try to assist. I told them I didn't trust them and wanted to leave... and my message failed to upload and the chat froze.

• Initial Complaint

  Date:06/26/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order **********, Shipment #*********-65257945 Ive been a loyal Printful customer for over 8 years, but my recent experience has left me incredibly disappointed.Due to a syncing error between Printful and my ecommerce platform, a customer in ***** received two shirts in the wrong size. I flagged the issue to Printfuls support team, only to be told that it wasnt covered under their policy and that I would need to pay for reprinting and international shipping myself.This mistake was caused by Printfuls system, yet theyve made it clear they will not take any responsibility. The shipping alone to ***** is nearly $20, and each shirt is another $20 meaning Im now paying over $60 to fix an error I didnt make. Thats more than five times the wholesale cost of the shirts.This isnt an isolated glitch, Printfuls platform frequently times out, and syncing issues are common. Ive continued to use them because I valued the relationship and hoped for better service. Unfortunately, they do everything possible to avoid making things right for sellers.Furthermore, I have emailed them multiple times and theyve completely ghosted me. Ive reached out on Instagram and social media platforms. And no regard to my issue *** decided to move my business to another fulfillment partner, but Im filing this complaint in hopes that Printful will take accountability and cover the cost of reshipping the correct items to my customer. This would be a basic gesture of goodwill to someone whos supported them for nearly a decade.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For almost a month, Ive been Emails back-and-forth from their customer service requesting proof of payment for an order without giving me much information after locating that the order was attempted to processed on my Apple Pay account. I was repeatedly asked for statements and proof that its my account Ive sent screenshots and various other components proving that the Apple Pay account is mine. After resolving that issue, I received another email saying that there is a report of fraudulent activity on my card from there. Merchant processing company withoutmuch information provided nor any consumer assistance from printful. I was able to find and locate this proof of payment and once again have yet to receive any information back from the company this companyintentionally goes out of its way to cause issues. They have no customer service whatsoever and the phone number even presented here on the BBB is disconnected. What a joke. The resolution Im seeking **** products sent to me correctly and quickly. I have wasted more than two hours dealing with this company and its joke of a representatives.

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 15, 2025 I ordered 100 shirts from Printful. I paid a total of $722.52. There were two different designs that I needed. 71 were one design and 29 were another design. Out of the 100 shirts, 35 were incorrect. The 29 of one design was low quality and the print looked awful. When I reached out to them, they blamed me, but not once was I told that the design would not work!Of the 71 shirts mentioned above, 6 of them were incorrect. Both designs were printed on each shirt. I was refunded for those 6 shirts.This company refused to speak with me over the phone, stating they could only email. I am stuck with 29 horrible looking shirts that I cannot sell.I have been in this business for 5 years, and this is by far the worst service/quality work that I have ever received. Please beware of this company.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an order that's supposed to be shipping today on hold since the 16th because Printful keeps disconnecting files I already paid to have digitized from listings and trying to double charge me. I have provided the file names, locations, payment times and previous orders several times in messages on every platform that Printful takes for several days. I have not yet been given any updates on the fulfillment *** to provide my customer or any confirmation that my files have been restored. I would like a refund to compensate for the time I've had to spend trying to fix things that Printful charges us a markup for their experts to handle.

• Initial Complaint

  Date:02/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 496 vinyl records (wholesale value: $8,000) currently stored in Printful's warehouse. Due to demonstrated inadequate packaging practices:Evidence of Issue:- All orders shipped resulted in broken and damaged records (100% failure rate) 1. Order PF112395586 2. Order PF116060364 - Pattern shows Printful lacks proper vinyl record handling procedures - Issues ongoing for 14 months despite multiple promises of improvement Financial Context:- Invested $3,600 in Printful's services - Current inventory at risk of similar damage based on established pattern - At current damage rate, potential loss of $4,800+ in product value Attempted Resolution:- 30 emails exchanged with support team - Given opportunity to improve packaging (no changes made and lies were told around this issue)- Proposed cost-effective solutions to prevent further damages - Received only deflection and requests for previously provided information Specific Resolution Requested:Printful to cover freight shipping costs to transfer inventory to a new warehousing provider, representing the most cost-effective solution for both parties compared to potential ongoing damage claims.This solution would:1. Prevent further product damage 2. Cost less than potential replacement of damaged inventory 3. Provide clean resolution for both parties 4. Avoid need for further escalation Supporting documentation available: Email correspondence, damage reports, and shipping records.

  Business Response

  Date: 02/11/2025

  Hello,

  Thank you for your detailed feedback!

  We want to sincerely apologize for the frustration and inconvenience this situation has caused. We truly understand how critical it is to properly handle your inventory, especially with vinyl records, which can be fragile and require special care during packaging and shipping.

  Our warehousing team has taken over this case and is actively investigating the issue. They're currently reviewing the circumstances surrounding the damaged shipments and are committed to ensuring a resolution. We appreciate your patience as they look into this matter thoroughly. We will follow up with you as soon as possible with an update on our findings and next steps.

  Again, we apologize for any inconvenience caused, and thank you for giving us the opportunity to improve! 

  Customer Answer

  Date: 02/11/2025

   
  I am rejecting this response because: This has been an ongoing issue since October of 2024. I am holding an entire album launch because of the issues with proper packaging on shipments and have not received any proper responses or honesty around the packaging issues. I have been patient and communicative on the broken product. I am currently narrowing down the new vendor for warehousing and fulfillment and when I have chosen someone, the only resolution I will accept is that Printful agrees, in writing, to pay for the shipping fees from their warehouse to my new provider's warehouse. I have lost thousands of dollars from their negligence, and I should not have to foot the bill for being forced to move my product when it's their poor packaging and customer service that led to the move.
  
  

  Business Response

  Date: 02/12/2025

  Hello there,

  Thank you for your message! We understand the frustration that these ongoing issues have caused, and we want to assure you that we are actively working to find a resolution.

  We appreciate you outlining your expectations and concerns, and we respect your decision to relocate your inventory. As mentioned in our email to you, we are currently working with our internal teams to assess the most practical course of action to address your packaging concerns and to determine how we can move forward.

  We are committed to resolving this matter and will need a little more time to ensure we explore all available options thoroughly. In the meantime, we kindly ask for your cooperation in sharing the shipping details that our colleague ***** requested, which will help us expedite the process.

  Please feel free to reach out if you have any additional questions or need further clarification. We will keep you informed with updates as soon as we have them!

  Customer Answer

  Date: 02/12/2025

   
  I am rejecting this response because: Until I have an agreement in writing for Printful to cover my shipping fees, I will keep this complaint open. There is no other appropriate resolution. I am literally holding my album launch due to their negligence. An entire launch of my artistic work, 4 years in the making because of the lies and misrepresentations on their capabilities.
  
  

  Business Response

  Date: 02/15/2025

  Hi there! We're truly sorry for the ongoing issues you've experienced. After checking the communication you had with us we can see that an agreement has been reached. Our team has confirmed that we'll cover the shipping fees and a pick-up for the shipment was scheduled yesterday. Once again, we truly apologize for the inconvenience caused, and we appreciate your feedback. 

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on printful on December 13th. They provided *** tracking number ******************. According to *** they never received a package. Printful refuses to refund the order as they said more time needs to pass. how can it be legal to charge a customer, provide them a tracking number that shows nothing has shipped, then refuse to refund the order?

  Business Response

  Date: 01/09/2025

  Hello, *****,

  Thank you for bringing this matter to our attention!

  We apologize for the frustration youve experienced with your order. We understand your concern regarding the tracking information, and we'd like to clarify that the provided tracking number was indeed generated for your order, and *** received the package from our side. However, delays or discrepancies in updates can sometimes occur during the shipping process, which is why the tracking status may not always reflect the actual situation right away.

  We do understand the inconvenience this has caused, and we want to assure you that we have taken steps to resolve it. As per our records, a refund for shipping fee was processed for your order on January 5th. Now, we've also refunded the money paid for the product. The total refund has been issued to your Printful wallet, and you should be able to access the funds there - use the money for future orders or withdraw it back to your payment method. 

  We're sorry for any confusion or inconvenience this situation has caused and hope this resolution helps. If you have any further questions or need assistance accessing your funds, please don't hesitate to contact Printful support team via email ********************************************************.

• Initial Complaint

  Date:11/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 28th, 2024 $46.29. Printful is a company that prints custom designs on apparel, but my recent experience has been incredibly disappointing. I ordered three shirts with specific designs, but each shirt arrived with significant errors in the printsnone of the designs matched my specifications. I reached out to customer support with clear documentation of the issues, but instead of addressing their mistakes, they repeatedly accused me of altering the evidence and refused to provide a resolution. Their support team has shown no willingness to take responsibility or assist me, despite multiple attempts to resolve this matter professionally. This lack of accountability and disregard for their customers has been incredibly frustrating.

  Business Response

  Date: 11/21/2024

  Hello, *******,

  Thank you for sharing your feedback! We're sorry for the frustration this has caused. We take your concerns seriously and would like to investigate this further to ensure we address the issue properly.

  To help us better understand the situation, could you please send us new photos of the shirts in natural light? This will allow us to accurately compare the designs and ensure there are no discrepancies. Please send the updated photos to *********************************************************. 

  We genuinely want to resolve this matter and appreciate your cooperation. Once we receive the new photos, we'll promptly review the issue and work with you to find a solution!

  Customer Answer

  Date: 11/22/2024

   
  I am rejecting this response because:

  
  ** PLEASE SEE ATTACHMENTS**
  

  I am writing to express my disappointment with the response to my claim. Unfortunately, despite my attempts to seek assistance via email and live chat, I have not received meaningful support. Multiple agents who's name I won't mention right now, rejected my claim without providing a satisfactory resolution. Furthermore, when I attempt to address this issue through live chat, the session is abruptly ended as soon as I present my complaint.
  
  To assist with resolving this matter, I am providing the necessary images here. I kindly request a review of my claim and hope to receive a refund based on the evidence provided.
  
  Thank you for your time and attention. I look forward to your prompt resolution of this issue.

  
  
  

  Business Response

  Date: 11/23/2024

  Hi, *******! Thanks for your response. We weren't able to locate your Printful account with the email address that's used to submit this claim. Could you kindly confirm the Printful order number so that we can locate the order in our system and check the communication you've had with our Support team? Alternatively, please send us a response at ********************************* and confirm the email address that's associated with your Printful account as well as the order number. We'll be happy to investigate this further as soon as we receive these details. We hope to hear back from you soon.

  Customer Answer

  Date: 11/26/2024

   
  I am rejecting this response because:
  

  I have emailed support and have yet to receive a refund or a resolution.

  
  

  Business Response

  Date: 11/28/2024

  Hello, *******,

  
  Thank you for your reply! 

  
  We're sorry to hear that you haven't yet received a response from support. Unfortunately, we were unable to locate the claim or your Printful account. Could you please share the email address that you used to reach out to Printful and the order number? We'll be happy to look into this! 

  
  

  Customer Answer

  Date: 12/05/2024

   
  I am rejecting this response because:
  As expressed in the BBB complaint, here is the order number PF111790495. Email address: *************************************
  

  Customer Answer

  Date: 12/05/2024

   
  I am rejecting this response because:
  As expressed in the BBB complaint, here is the order number PF111790495. Email address: *************************************
  

  Customer Answer

  Date: 12/05/2024

   
  I am rejecting this response because:
  As expressed in the BBB complaint, here is the order number PF111790495. Email address: *************************************
  

  Customer Answer

  Date: 12/05/2024

  Date Sent: 12/5/2024 11:34:50 AM
   
  I am rejecting this response because:
  As expressed in the BBB complaint, here is the order number PF111790495. Email address: *************************************
  
  
  

  Business Response

  Date: 12/08/2024

  Hi, *******! Thank you for your message. As we've discussed via an email communication, we'll be more than happy to provide you a resolution as soon as you send us a video recording of all the shirts you've reported an issue with. Please note that the photos you've submitted for this claim were reviewed by our Graphics team and they've concluded that the photos have been altered. We'll be more than happy to assist you further with your inquiry as soon as you can provide a video recording of the shirts so that we can rule out that the photos were previously altered. Thank you for your understanding!

  Customer Answer

  Date: 12/08/2024

   
  I am rejecting this response because:
  
  As Ive stated before, that is a widely inaccurate accusation. The shirts were donated and I have provided more than sufficient evidence to prove that your graphics team made a mistake. The lack of accountability from printful when there have been several other documented accounts from tons of customers with this exact issue, is extremely shameful.

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  filing this complaint against Printful due to unresolved product quality issues, unresponsiveness, and restrictive review practices. I ordered/recieved a custom T-shirt september 2024 featuring my own design, and upon receiving it, I found multiple quality issues: loss of detail, rough textures, Shadows gray instead of black.I submitted a fair review noting these issues on their site, only to have it removed. Printful contacted me september 26th, requesting additional details and providing me only six days to respond. Unfortunately, two hurricanes impacted my area in ******* at that time, so my priority was ensuring my familys safety. Despite my situation, Printful removed my review when they didnt receive a reply from me within their deadline.When I later responded to the email with more detail and photos, Printful has not addressed my follow-up emails since my last on Oct 25th, I again attempted to resubmit a detailed review per their request, yet the site now states that I cannot leave feedback because I have not received the itemdespite having the product in hand. This restrictive handling of reviews prevents customers from sharing legitimate experiences, raising ethical concerns about transparency. Similar cases, like ****** v. *************, underscore the right of customers to leave factual reviews and the legal implications of suppressing them.Given Printfuls lack of response, failure to replace the product and their attempts to prevent me from posting a review, I am concerned that their practices may mislead other customers. I hope the ******************** can assist in addressing this issue, encouraging Printful to allow transparent reviews and to engage in open, ethical customer communication.

  Business Response

  Date: 11/09/2024

  Hi, ****! Thank you for sharing your feedback. While we understand your concerns, it's important to note that we post negative reviews as well, you can see that when checking the product review section on our website. We also want our reviews to be primarily based on the product's quality (the feel, the fit, the fabric, etc.). If any concerns about the print quality are expressed in the reviews, we always reach out to look further into the situation and see if there are any errors we could correct. I can see that we've sent follow-up email and asked for additional photos so that we can review the print outcome further. That said, as we understand how urgent it is for you to resolve the issue, we've reached out to our teams with the photos you already provided to us to check the print outcome further. To add, as our colleague has suggested, you can always republish your original review via the Product page > Edit review option. Please wait for a follow-up email regarding your order. We'll email you as soon as we hear back from the relevant teams.