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Business Profile

Digital Marketing

Townsquare Interactive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Marketing.

Reviews

Customer Review Ratings

4.19

Average of 177 Customer Reviews

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Review Details

  • Ashley B

    Date: 11/19/2024

    Always so kind and helpful I really love their work and how professional they are

  • C. J.

    Date: 11/04/2024

    They took my money, lied to me about there were no contracts and no credit card processing fees. Then when I tried to cancel they completely ignored me and won't return my phone calls or emails. I want my $500 back!

    Townsquare Interactive

    Date: 11/12/2024

    Hi *******, We reviewed your account and it looks like you spoke with our representatives multiple times where we explained our services. On 10/23/2024 you spoke with a representative who assisted in the cancellation of your account. Unfortunately, the reason you were denied a refund is due to the fact our team spent time and resources on onboarding your and starting your site build out. We would be more than happy to get on a call and explain this further so there is no confusion moving forward.

    C. J.

    Date: 11/21/2024

    Your information is incorrect! I had one demo, and then the payment was taken, I was then instructed to transfer my information over and was told there would be no credit card processing fees and transferring my information such as clients, bookings, and invoice data would be seamless. Both were lies. There is a 3% credit card processing fee and only clients can be seamlessly transferred over. I never spoke to anyone except the salesman and the onboarding demo *** ONCE! I then continued every other call with I do not want this service and have not heard back from any ***resentative about canceling. They all responded with "They would forward my request and I would hear back from someone with in ***** hours." No one reached out. This is a pure example of being ripped off. I knew in my gut I shouldn't have attempted this switch and ****** learned. This company is awful. **************** is even worse.

  • Michael B

    Date: 11/02/2024

    This company is a bunch of crooks.. They stole $694.00 from my account without my permission or my consent and when I tried to contact them they gave me the run around and hung up on me. They never produced anything that would be equivalent to two months of work.. no website, no itinerary, Nothing but thievery and lies!I highly recommend not dealing with this company or you'll get ripped off too. "*****" the financial department manager, straight out lied about returning my money then stole money out of my account and said they will not return my money.. I am suing them for punitive damages, and stress caused by them taking the money i was going to pay another company for developing my rideshare app that they jeopardized the production of..

    Townsquare Interactive

    Date: 11/12/2024

    Hello *******, We are sorry to hear this feedback. After reviewing your account, it looks like our team contacted you on multiple different occasions to get you onboarded and complete your site buildout. Once you sign up with Townsquare, you sign up for a month-to-month service, meaning you can cancel at any point - however, every account is set up on an auto-billing cycle. If you would like a copy of the signed agreement, we would be more than happy to send it. We would love the opportunity to discuss the matter further, and find a solution to these issues.

  • Sadie P

    Date: 10/11/2024

    Absolutely fantastic ! Wonderful service ! I will worked with **** on our ****** listing and she was able to resolve in a matter of minutes . Wonderful !

  • Brooklynn B

    Date: 10/04/2024

    I've never had such an unprofessional experience with a company before. Their overall service is a scam and they provide ads that are inaccurate, they have no SEO skills, they completely downed my companies ****** rating and refused to take accountability for any of it. Also I request a refund and documentation of the skills they provided for my company and they had almost zero forms of metrics or data and it took almost a month of going back and forth with ***** before she issued a refund for one month when they stopped giving us service 7 months ago while we paid for all 7 months. Overall stay away this company is bad bad news.

  • Omar C

    Date: 10/02/2024

    I spoke with Destiny and she was very helpful on website information. She answered all my questions and also gave me advice for future projects. Thank you!

  • Steve D

    Date: 09/30/2024

    Incredibly prompt and courteous service and attention to detail. Glad I chose Townsquare. Thank you.

    Townsquare Interactive

    Date: 10/02/2024

    Hi *****, We are so pleased to hear about this feedback, thank you for your business!

  • Joseph S

    Date: 09/30/2024

    Charged for services that we paid for. Paid for and gave them 1 year to perform. Upon cancellation, was given such a hard time by *******. Paid in full and Town Square refused to cancel and release our directory listings. Was told listings would be released immediately upon cancellation. Nightmare to deal with! stay AWAY!

  • Jennifer E

    Date: 09/27/2024

    ******* with Townsquare Media did an outstanding job helping me with our website!! She was very understanding and very good at explaining the process! I would highly recommend Townsquare media. So far everybody has been great to work with!!

  • Thomas W

    Date: 09/24/2024

    Spoke with ******* she was very friendly and knowledgeable. Would recommend !

Townsquare Interactive is NOT a BBB Accredited Business.

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