Complaints

This profile includes complaints for CPI Security Systems's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CPI Security Systems

  4300 Sandy Porter Rd Charlotte, NC 28273-3200

  
• 

  CPI Security Systems

  38 Rosscraggon Rd Ste D Asheville, NC 28803-1165

  
• 

  CPI Security Systems, Inc.

  7019 Albert Pick Rd Ste A Greensboro, NC 27409

  
• 

  CPI Security Systems

  1673 Dividend Loop Myrtle Beach, SC 29577

  
• 

  CPI Security Systems

  2456 Remount Rd STE 307 North Charleston, SC 29406

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried cancelling my service over the last several months. Each time I call and Im routed to the cancelation department they say I have to confirm my cancellation via a email they will send me. I verify my email but they never send me the cancelation email and continue to bill me. I have called them countless times about needing the remake and they just keep starting over. They are giving me the run around to continue to run up my bill. Its beyond frustrating and I feel fraudulent

  

  Business Response

  Date: 03/30/2023

  Dear BBB,
  
  Thank you for your assistance in forwarding the complaint submitted by **************. We apologize for any inconvenience ************** has experienced.Our records indicate that the cancellation letter has been sent to ************** to be signed. Once we receive the cancel letter back, we will cancel the account in its entirety and a refund of $59.90 will be issued. Please let me know if you have any further questions or concerns.
  
  Kind Regards,
  *********************************

• Initial Complaint

  Date:03/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested my service with CPI security be cancelled on October 12, 2022. I was informed via email by a supervisor that I only owed $******. He would not take payment over the phone at that time and was told I would received a final bill and could pay it then. A final bill in the amount of ****** was never received. Since then I received an invoice on November 29, 2022 for $758.10 for equipment and a contract I did not agree to. Earlier this month I received a notice that the account is at **************************************************************** *** collection agency for the amount of $977.95. I have made several attempts to contact CPI billing department and they will not return my phone call. I have requested to speak to a supervisor at CPI and the customer service representatives refuse to let me speak to a supervisor. I have attempted to contact the collection agency and they have not answered the phone or returned a requested call back.

  

  Business Response

  Date: 03/22/2023

  Dear BBB,

   

  Thank you for your assistance in forwarding the complaint submitted by Ms. ****** I am not able to pull up any account history associated with the contact information provided in the complaint. Can Ms. ***** please provide the address where the system was located? We look forward to handling this matter.

  Kind Regards,

  *********************************

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Driveway camera installed 9/2021. I have continued problems with this camera from 1/2022 to current date.I have sent numerous requests to fix. Driveway camera does not record, notification, does not do live. Due to camera falls offline with no problem with my internet. I work from home so no internet issues. I purchased a ***( recording storage unit) one year before I received this camera. This Driveway camera is not liking up to *** , so CPI used a Mesh connector to link *** to Driveway camera. This did not work on multiple CPI representatives to my home to to fix problem. But after listening to CPI representative tell me the *** is no longer being serviced due to manufacturers no longer makes the ***. Instead of CPI replacing the ***, they continue to replace Driveway camera 5 or 6 cameras . CPI uses a different *** but did not notify me on no longer uses *** that I purchased from them 1 year prior.I have not once requested a refund adjustment on my bill for a whole year and half for this Driveway camera. My safety is priority and this Driveway camera has failed in all aspects. If myself and son are harmed due to break in and no notification, or footage from this Driveway camera not doing what CPI sold me on. I want a new *** linked to this Driveway camera . I have had over 10 representatives or more at my home on this Driveway camera. All had no approach to resolve the problem or using a extension cord to run to another outlet (*******) . Which nothing was wrong with outlet from the beginning. But he didn't believe that. Next CPI representative tried to re wire Driveway camera but it made things worse. I am upset and tired because my life is at jeopardy and CPI continue to band aid the problem. I hold CPI responsible for and dangerous activity at my home without Driveway camera video footage. I receive 3 to 3 emails daily that my driveway camera is not working. A

  

  Business Response

  Date: 03/23/2023

   Dear BBB,
  
  Thank you for your assistance in forwarding the complaint submitted by **************. We apologize for any frustrations or inconvenience she has experienced. After a thorough review of her account, we have decided to escalate this complaint to our quality control department to further assist. We will contact her directly to further discuss.   Please feel free to contact me directly if you have any questions.
  
  Kind regards,
  Kiara 

  Customer Answer

  Date: 03/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory until the matter is resolved to ************** satisfactory only. 
  
  Thank you. 
  

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Weve been CPI customers since 2014. We moved to a new home last summer and customer service talked ** into discontinuing our previous contract in favor of a new one to avoid moving our equipment and to upgrade it. My family is moving to ******* next week, I would have just moved service down there but CPI is not available in **. I was told that I am now responsible for the remaining 52 months of my contract if I discontinue service. This is over $2,000. Ive been with the company for 9 years, how is this good business practice? Why am I being penalized for moving outside of CPIs small service area? Not only were we NOT told about any of this when we were coerced into a new contract when we moved, I was told by CPIs customer service that they are not required to go over this part of the contract when signing up customers. They talked down to me and blamed me for being in this situation. HOW is this okay?

  

  Business Response

  Date: 03/21/2023

  Dear BBB,
  
  Thank you for your assistance in forwarding the complaint submitted by *******************. We apologize if ******************* has experienced any frustrations or inconveniences during her request to terminate her services. We have reviewed all calls and the account history associated with ******************* and determined the following: On July 18th and July 21th , we spoke with ****************** via phone and provided information on relocating the system. After the representative presented all the options, ****************** chose to take advantage of the 60 month option with a $600 credit towards equipment. During this interaction, the ***************** asked if they moved before the 60 months was up, what would happen. The representative explained that as long as they completed 3 years of their agreement they can transfer services at no cost or they can have the new homeowners take over. The representative also advised that it wouldnt really affect them unless they just cancel services altogether. ****************** proceeded to still scheduled the installation for July 28th. As previously stated, all of the calls are recorded and have been reviewed prior to responding to this complaint. We provided the customer with their options at the time of sale and discussed what they would be responsible for if they canceled before fulfilling their contract.As a result, if the new homeowners do not take over the remaining 52 months of *********************** contractual agreement, they will be held responsible for the remaining balance. We have acted within the terms of the contractual agreement.Please let me know if you have any further questions or concerns.
  
  Kind Regards,
  *********************************

  Customer Answer

  Date: 03/21/2023

   
  I am rejecting this response because:
  It was never explained that we would be responsible if moving out of service area. It is not our fault that we are unable to forward service to *******. Weve been customers for a decade, we should not be held responsible for this, nor should we be treated the way we have been by customer service.

  

  Business Response

  Date: 03/21/2023

  Dear BBB,
  
  Thank you for your assistance in forwarding the additional correspondence submitted by *******************. In the contractual agreement, it states that if the contract is defaulted for any reason then the customer is responsible for the termination fee. As previously stated, the termination fee is warranted and can not be waived unless the new homeowners took over the remaining terms. We apologize if this is not the resolution ******************* desires.
  
  Kind Regards,
  *********************************

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home at ********************************************************************** on Feb 28. There is ************* all over the house including cameras, audio sensors, and motion detectors. I've contacted CPI to remove the equipment and they refuse to do so unless I pay for a technician to come out and remove it. I have privacy concerns and do not wish to have their equipment on my property. The equipment is also sophisticated and complicated to remove. I would like CPI to remove the equipment from the premises of my property.

  

  Business Response

  Date: 03/14/2023

  
  Dear BBB,
  Thank you for your assistance in forwarding the complaint submitted by **************. We apologize for any frustrations or inconvenience he has experienced. After a thorough review of this account, we have determined that ************** purchased this home from a previous CPI Customer who sold the home to him with the ************* still installed. This would make the equipment **************** responsibility to remove. On March 13, 2023, CPI security advised that if we were to remove the equipment there would be a small fee for a technician to come out or we can walk him through remove the devices himself. ************** declined our assistance and disconnected the call. ************** would still be responsible for a removal fee if he wishes to remove the equipment from the home. Please let us know if you have any further questions.  
  
  Kind regards,
  Kiara

  Customer Answer

  Date: 03/14/2023

   
  I am rejecting this response because:

  I had spoken to CPI prior to purchasing the home and at no time was it mentioned that I was responsible for owning the equipment if I did not pay a fee.  I rejected their offer to continue service and assumed they would retrieve the equipment.  I was not told that ************* was now owned by me, merely told that I can do with it as I pleased.  I did not think it would be difficult to remove but after looking into the installation carefully, the equipment is sophisticated and is a serious privacy concern since the company can continue to collect data without my knowledge.     

  
  

  

  Business Response

  Date: 03/16/2023

  Dear BBB,
  Thank you for your assistance in forwarding the response submitted by **************. We apologize for any frustrations or inconvenience he has experienced. After reviewing this complaint with our Quality control team, it has been decided that our Quality control team will contact ************** to further assist. Please let us know if you have any further questions.  
  
  Kind regards,
  Kiara

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had CPI since we moved into our home. We loved their services & planned to continue even after our move-out/remodel. We had ******************* cameras, recorders, window **************** detectors. We had no trouble with CPI & loved the peace of mind we got from them for the years we used them. In March/22 I called & request a hold on our account as we were moving out & remodeling our home. The phone rep was nice & gave us her email to submit a request for a temp hold & told us to give a start date & to let it be known we would contact them for reconnection. The account was put on hold for 1 month, The following month our monthly payment was drafted again and hasnt stopped. Its been one complete year. I called & emailed & also contacted through the app several times. In Sept after we had moved back in I even contacted them to come back & connect equipment so we could restart services. They came out and said my equipment was too old and they would send someone out to show us the new & updated options. No one contacted me to set that up. Still no alarm services. I called again in Dec & then again in Feb. In Feb I kept being told I would get a call back from the automatic voice. Then I would get a text. I text back & forth & kept asking for an operator. Days later I finally was able to speak with someone who apologized & told me I was approved for $350 refund in Sept after reviewing our account & the 6 months it had been drafted from that point. Again, this was Feb/23 & no one had contacted me or the money ever refunded. I asked for the remainder to be refunded & also for a supervisor to call me. Again, I was still wanting the refund but also hoping to see the new equip available at this point. It is now March/23, an additional 6 months of payments drafted, no supervisor call, no one setup to come show equipment yet still drafting monthly. I have proof of all contacts. I would like a 12 month refund, supervisor call and cancelation at this point. Thank you!

  

  Business Response

  Date: 03/14/2023

  Dear BBB,
  
  Thank you for your assistance in forwarding the complaint submitted by **************. We apologize for any inconvenience ************** has received during the renovations at her home. Typically, if renovations are being completed, we can only suspend the service and billing for a *** of 6 months. Anything beyond 6 months, will require the customer to terminate services until renovations are completed. We plan to reach out to ************** today to process the cancellation and get the required cancellation document. In addition, we have placed a refund request on the account in the amount of $557.91. We look forward to handling this matter in an amicable fashion.
  
  Kind Regards,
  *********************************

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of damage is February 3rd, 2023. On this date I the homeowner called CPI to have cameras installed. The technician was informed not to park on the grass because the grass was wet and he would get stuck. He ignored my warning and parked in the grass anyway. Well when the technician decided that he could not provide us the services that we requested he attempted to leave and got stuck. He proceeded from the front yard to go to the back yard. Which the technician knew that my back yard is a downward slope that he seen during the inspection of my home. During this failed attempt to leave he tore up my yard and ran over my well, septic lines, and spun up my yard. At this point I was referred to fix this resolution with a quality control agent. Said agent took weeks to contact me back. I had to notify the company of this and then they reached out to him to have him contact me. Once he contacted me back his solution was to then weeks later come take pictures. When the company reviewed the damage the quality control agent submitted they informed him that they would not be fixing the damage. The agent then contacted me to inform me that they will not be paying.

  

  Business Response

  Date: 03/09/2023

  Dear BBB,
  
  Thank you for your assistance in forwarding the complaint submitted by **************. We apologize for any inconvenience ************** has experienced while trying to get this resolved. A member of our Quality Control team reached out to ************** yesterday and were able to discuss a feasible solution. We will be working with ************** to get this resolved and feel this satisfies this complaint. Please let me know if you have any further questions or concerns.
  
  Kind Regards,
  *********************************

  Customer Answer

  Date: 03/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I were CPI customers for approximately 19 years. We turned cpi on at my mother in laws house approximately six years ago. We paid her bill. Late last fall, we requested a cancellation for that service at ***********************************************************. In December we received our first emailed bill advising we owed several months of service. My wife and I called and were advised it was because we didnt submit the service cancellation written form. We advised we never got it from cpi. A supervisor found our phone call from October (around that time) & also confirmed that the cpi representative made an error by not sending it to us. They also confirmed we did request for the service to be cancelled. They sent us the form and we signed and returned it while we were on the phone. We were advised we owed cpi nothing and that the bill would be zeroed out because the fault was on cpi because their representative made an error by not sending us the written cancellation e-sign form. However I am contacting BBB because I am still receiving an unpaid bill notice. I did record my phone conversation with cpi and when I called last and can provide it if needed to confirm the above facts. *** telling me that I owe nothing because their rep made an error and this bill would be zeroed out is also recorded from that conversation. Please help us.

  

  Business Response

  Date: 03/03/2023

  Dear BBB,
  
  Thank you for your assistance in forwarding the complaint submitted by ********************. We apologize for any frustrations or inconvenience he has experienced. After a thorough review of his account, we have determined that ******************** is not responsible for the past due balance on his account after his cancellation. We have credited the account to clear the unpaid balance. We hope this rectify complaint, please feel free to contact me directly if you have any questions.
  
  Kind regards,
  Kiara 

  Customer Answer

  Date: 03/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. Please have cpi email us a new statement showing that these charges have been removed so we know this issue has been resolved for sure. I dont mean to be a pain but we weee advised once already we didnt owe them they continued to send an unpaid bill statement. I would like to get a revised statement showing a zero balance owed sent to us. 
  
  Thank you. 
  

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a brand new door from Renewal by ******** installed on our house back in the fall. A few weeks later we called CPI to come out and reattach our door alarm contacts. I had the old push button contact removed from the original door/door frame. The tech came out on a Saturday, looked at the contact, and said he would need to use a "new" contact instead. I went to the back of the house to get a tape measure for some blinds I was putting up, and on the way back to the front room I heard a drill running. The tech had drilled a half inch diameter hole in my brand new metal insulated door without asking or gaining permission. Then the tech left without saying anything about the job being done or anything.I immediately called the home office and asked to speak with a manager and reported the incident. A manager (*************************) came out the next week and I explained what happened. He agreed that the tech should have told me the process for the new contact installation or asked if it was okay to drill the hole. He asked what I wanted as a resolution and I explained that since this voided the 10 year warranty on the finish and lifetime warranty on the insulation we wanted a new door. The manager agreed and we exchanged emails over the next few weeks so I could get him a copy of the original quote as well as a copy of the warranty section saying it was voided by the drilling of the hole. The manager then sent me an authorization for CPI to release a check for the full amount of the door an door frame, which I signed and returned. The next day I got a call from CPI stating that they would not honor the agreement to replace the door. The manager said he couldn't understand the decision by the head of the company, and said he was as shocked as I was.

  

  Business Response

  Date: 03/06/2023

  Dear BBB,
  
  Thank you for your assistance in forwarding the complaint submitted by ********************. We apologize for any inconvenience or frustrations ******************** has experienced. I have reviewed Mr. ********* account in its entirety and ******************** asked us to install the security system which included us drilling and installing the recessed contact.  We did a clean install for the customer. Our drill shot for the contact did not penetrate the outer skin of the door. Upper management has determined that we will not be replacing the door. I apologize for any inconvenience this may have caused. Please let me know if you have any further questions or concerns.
  
  Kind Regards,
  *********************************

  Customer Answer

  Date: 03/07/2023

  
  I am rejecting this response because:   The response is untrue.
  First of all, I did not ask for ***  "to install the security system which included us drilling and installing the recessed contact." I asked *** to REINSTALL the original contact, which I provided to the contractor who came to my home. This original contact DID NOT involve drilling into the door AT ALL.  Which is why I saved the contact from the original door frame. The *** employee, without ANY explanation, said he could not reuse that contact and would have to use a new one. There was never ANY mention of drilling into the door prior to it actually happening.  If there had been I would have stopped the process right then.
  Second, the statement "Our drill shot for the contact did not penetrate the outer skin of the door" is laughable. Please see attached photos. I would love to hear an explanation of how a hole half an inch wide and 2-2.5" deep "did not penetrate the outer skin of the door." It not only penetrated the door, but compromised the factory seal on the door, the insulation within the door, and the outer coating of the door. This violated the LIFETIME warranty on the weather seal, the LIFETIME warranty on the insulation, and the 10 YEAR warranty on the paint/powder coating. These warranties were the main reason we purchased the door in the first place and both ProVia (the manufacturer) and Renewal by ******** (the installer) confirmed that a 3rd party drilling a hole through the door violates these warranties.
  

  

  Business Response

  Date: 03/16/2023

  Dear BBB,
  
  Thank you for your assistance in forwarding the rebuttal submitted by ********************. Upper management has made the final decision that we will not be able to replace the door being that the sensor was installed in alignment with standard SOP. We apologize for any inconvenience this may have caused.
  
  Kind Regards,
  *********************************

  Customer Answer

  Date: 03/16/2023

   
  I am rejecting this response because:

  While the installation of the sensor may fall in line with SOP for the business it does not fall in line with existing property laws in **************.  Willful damage to private property without consent of the property owner is, in fact, a prosecutable crime in this state.  I had hoped to resolve this matter without resorting to legal action, but it does not appear that is going to be the case.

   

   

  
  

  

  Business Response

  Date: 03/30/2023

  Dear BBB,
  
  Thank you for your assistance in forwarding the rebuttal submitted by ********************. As previously stated, no replacement or reimbursements will be issued.
  
  Kind Regards,
  *********************************

• Initial Complaint

  Date:02/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have cancelled this service every month for 3 months and continue to get billed. Each time CPI claims that an electronic copy of the cancel request must be signed electronically. Each time the document is signed electronically and each month we continue to get billed $39.99. Each time we call and the customer service person says it was not signed (which it was) and we go through the same process again. These charges (December, January, February) are fraudulent and I would very much like to file a complaint so that others know that cancelling this service is not possible.

  

  Business Response

  Date: 03/02/2023

  Dear BBB,
  Thank you for your assistance in forwarding the correspondence submitted by *********************. After doing a thorough review of Mr. ****** account, it has been determined that we have received and processed the cancelation letter signed by **************. We have also submitted a refund in the amount of $159.96 on 02/22/2023 and it will take **** business days to process. We sincerely apologize for any inconvenience this delay may have caused. Please feel free to reach out to me directly with any questions or concerns.

  Kind Regards