Complaints
This profile includes complaints for Truist Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,076 total complaints in the last 3 years.
- 1,324 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/29/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I stopped a payment of $2000.00 on 2/26/25 for sigmacommunication also same date for same vendor $60.00. This was well before the period time that TRUIS allows and was never stopped or reviersed and also allowed Sigmacommunication t o$600 + $18 on 03/12/25 and another $2400.00 + $72.00 on 3/27/25. I went to branch and submit a disput 3 times, the branch told it was out of their hands and belongs to a 3rd party who handles the disputes and not TRUIST. I expained that vendor took my money and did any service and disapeared. TRUIST stated that even though I was well within the time frame to stop the payment they are refusing to honor their policies and procedures.Business Response
Date: 07/30/2025
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about servicing their account. Please see attached blank authorization form.Customer Answer
Date: 07/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. I will wait the five days to have my money returned back by TRUIST
Thank you.Initial Complaint
Date:07/28/2025
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im complaining because the out source calling I ask to talk to a supervisor and they lie The want to charge money por an stop payment for a fraudulent charge From LA fitness they should go to jail or something. No more out source they nenes to give job to American people and then the English is very bad. What about the Spanish speaking. This is terrible now I need to close my account. Because if I dont do I will keep losing money And the bank want to charge me a plus 25 chargeBusiness Response
Date: 07/29/2025
We are in receipt of this complaint and will contact the client via letter no later than 15 calendar days to address the concerns about Servicing. Please see attached blank authorization form.Customer Answer
Date: 07/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
Date:07/28/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account was locked today because I entered to pay someone via there bill payment ************************* was scheduled for today and my account was locked, and I was not notified on this. I only figured it out by going into the system and seeing that it was locked.The bank truly needs to notify people if their account is locked for any reason. I understand fraud protection, but the courtesy is for the person or company locking your account to give you a heads up so that I can be resolved without locking it entirely.Business Response
Date: 07/29/2025
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about servicing their account. Please see attached blank authorization form.Initial Complaint
Date:07/28/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In preparation for closing on the sale of my home, I paid off my Truist ***** loan on July 17, 2025, with a payment of $3,715.18. Upon noticing a remaining balance of $0.36, I made an additional payment that same day to bring the balance to zero. I confirmed the ***** loan showed a zero balance.However, when I logged into my account on July 18, 2025, I saw a new balance of $3,714.47. To resolve this, I initiated another payoff for that amount on the same day. Later on July 18, I saw that the $3,714.47 payment appeared as an overpayment because the previous transaction was still pending.I called customer ********************** and was told the payment could not be reversed while pending, but if I called back on July 19 and spoke to the loan department, the payment could be reversed that same day. When I called on July 19, I was informed the reversal would actually take 23 additional business days.The $3,714.47 overpayment was finally reversed on July 23, 2025. However, shortly afterward, a new balance of $3,719.44 appeared on the ***** account. As the loan was fully paid off, the balance should reflect $0. Any accrued interest also needs to be reversed so I have a $0.00 balance and the loan is closed.Business Response
Date: 07/29/2025
We are in receipt of this complaint and will contact the client via letter no later than 15 calendar days to address the concerns about Payments on their Loan. Please see attached blank authorization form.Customer Answer
Date: 07/30/2025
Better Business Bureau:
I have do not see a response from the business. I only see the Authorization Form sent by BBB. I signed and uploaded the document at your request. If I misunderstood the original of the Form and it was actually presented by Truist, I prefer to reject it.Please advise.
Thank you.Initial Complaint
Date:07/27/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please refund me my opening deposit by sending a check to my home address per your attached letter. This is in regards to your unsubstantiated fraud claim when opening a new checking account as a previous ********************** mortgage customer and teammate.Business Response
Date: 07/28/2025
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about servicing their account. Please see attached blank authorization form.Customer Answer
Date: 07/28/2025
I am rejecting this response because: I am not signing this document for Truist which requires me to indemnify them and cover their attorney fees to respond to my complaint. This request is non-standard and is not reasonableBusiness Response
Date: 07/28/2025
***** **** is in receipt of the rejection and will provide a response no later than 15 calendar days. Faith can be reached at *************************************Initial Complaint
Date:07/27/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Under 15 U.S.C. 1681c-2, you are LEGALLY REQUIRED to BLOCK any information that results from identity theft or unauthorized use of my personal data within 4 BUSINESS DAYS of receipt of this notice. Additionally, under 15 U.S.C. 1681i, you must complete a full reinvestigation and provide me with updated results within 30 DAYS failure to do so constitutes willful noncompliance, subjecting you to statutory damages, punitive damages, actual damages, and attorneys fees under 15 U.S.C. 1681n *********** to the ************ breach that recklessly exposed my private information, you are strictly liable under federal law for any unauthorized or inaccurate accounts on my report your failure to secure my data does not give you the right to damage my credit. I demand immediate deletion under the **** and all applicable consumer protection statutes.REGIONAL ACCEPTANCEBusiness Response
Date: 07/28/2025
We are in receipt of this complaint and will contact the client via letter no later than 15 calendar days to address the concerns about Servicing on their Loan. Please see attached blank authorization form.Initial Complaint
Date:07/26/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter. TRUIST ACCOUNT no.: ****** DATE OPEN: 07/01/2024 BALANCE: $40,000.00Business Response
Date: 07/28/2025
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about credit reporting on a loan. Please see attached blank authorization form.Initial Complaint
Date:07/25/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to bring to your attention a fraudulent account that has been opened in my name with REGIONAL ACCEPTANCE **** I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account:Creditor Name: REGIONAL ACCEPTANCE ** Opened Date: 3/23/2019 Account Number: ******* High Credit: $1,920 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent activity.Business Response
Date: 07/28/2025
We are in receipt of this complaint and will contact the client/non client no later than 15 calendar days to address the concerns about credit reporting on an account. Please see attached blank authorization form.Initial Complaint
Date:07/25/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had a car loan with Truist. The car was totaled and the remaining balance was paid in full by our insurance company. The payment was posted on 5/27/2025. To date we have not received a payoff letter. This is needed to cancel our extended warranty. We canceled our gap coverage, however,truist sent a letter to the dealer, dated 6/3/2025, we bought the car from indicating no money was to come to us it all goes to them. On 6/2/2025 the gap carrier sent an ach payment to the dealer, who sent it to Truist. So to be clear, they haven't sent us a payoff letter but on 6/3 AFTER the payoff was posted they sent this letter. It's 2 months since they've been paid, still no reimbursement for money they were NOT entitled to and still no computer generate letter that takes 30 seconds to do. Still unable to cancel the extended warranty. All because of Truists negligent fraudulent actions. We shouldnt be dealing with this 2 months later. Calls every day going nowhere,time lost and wasted. If we owed money to you it'd be a different story. I want this resolved with our money and letter!!!Business Response
Date: 07/25/2025
We are in receipt of this complaint and will contact the client via letter no later than 15 calendar days to address the concerns about Servicing on their Loan. Please see attached blank authorization form.Initial Complaint
Date:07/25/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i opened an account with **********************, 2 deposits of ***** or more for a 400 bonus their saying i dont get a bonus because i had an account before however the lady said the account was never funded nor active and couldve been fraud which it was because i didnt have an account but they wont do anything more than hang up on meBusiness Response
Date: 07/25/2025
We are in receipt of this complaint and will contact the client no later than 15 calendar days to address the concerns about a promotion on their account. Please see attached blank authorization form.Customer Answer
Date: 07/26/2025
I am rejecting this response because:
they didnt solve anythingBusiness Response
Date: 07/28/2025
***** **** is in receipt of the rejection and will provide a response no later than 15 calendar days. The client was previously responded to via an acknowledgement email that Faith can be reached at ************************************* in regards to their issue while their case is being reviewed and researched.Customer Answer
Date: 07/28/2025
I am rejecting this response because:
all they said is they would reach out within 15 days i would hate to close this matter just for them to not respondBusiness Response
Date: 07/29/2025
***** **** is in receipt of the rejection and will provide a response no later than 15 calendar days. Faith can be reached at *************************************
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