Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint for BBB information purposes & a request for a refund of $450. CAM falsified budget documents & submitted them to lenders as they did in my initial closing in August 2021.CAM has admittedly & repeatedly done this because there is no real ************* nor is there a true effort to create one, so they falsify budget documents to make it appear the *** has more money in savings than it does. Thus, when Banks review CAMs documents, they feel more comfortable lending buyers a loan to live in a place they otherwise would not fund because it does not have enough money in Reserve to support itself as needed. (i.e.Repair water leaks, pool maintenance, building repairs, etc. as mentioned in other BBB complaints)After requesting an audit of the financials in Dec 22', I was immediately met with hostility & ultimately excessive fees, one of which being a $250 fee during the final moments of closing the sale of my unit on 2/14/23. I was verbally told AFTER closing that it was for a repair that I already fixed with acknowledgement by CAMs owner.Unbeknownst to me until after closing, the Board Pres. & CAM (without Board approval) plotted for weeks to charge me $250 at my closing without providing written documentation of said repair, nor send a notice of a violation as required by our By-Laws. Additionally, I was charged 2 transfer fees of $200 per assoc. (total of $400) which are not present in the management companys contract with the ***.The previous seller of my unit only paid $200 in total.Again, an increase in this fee is not listed in writing anywhere in the contractual agreement between the *** & CAM. I am requesting an immediate refund of $450 from CAM, but have failed to get a response.CAM has a documented history of charging excessive fees for minor repairs as stated in others complaints & targeting individuals of minority decent who oppose CAM. CAM & the Board are currently under investigation for Discrimination.

  Business Response

  Date: 02/27/2023

  The fee for closing accounts is $200.00 per account.  There are 2 accounts at the association in question--Master and sub-association.  The fee is charged to the attorney who requested the information.  Therefore the decision for how the attorney has charged the fee rest with the attorney, not with CAM.

  The $250.00 charge was the cost of the repair for damaged caused by person hired by the owner.  The owner is responsible for action of their quest.  Therefore, the owner was charged $250.00 for the repair.

  The allegation of the Board and CAM being investigated for discrimination has been dismissed.  It was deteermined the Board and CAM did not and had not discriminated.

   

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a home owner in the community managed. My concerns and issues are extensive. As a fellow owner stated the water is shut off multiple times a month a special assessment was applied to existing HOA fees suggesting all these repairs would be completed pool would be addressed reserves would be established. As of this date 9 months after pools were not addressed and water is shut off again. We can no longer keep count of how many times water has been shut off. It was off three times in one week in the month of Aug. My personal balcony needs repairing as the wood is rotted and the ******** is not stable I have been told over and over I have to wait for board approval because of lack of funds however owner above me who serves on the board balcony was repaired during those repairs paint damage was done to my property and the association is refusing to replace or reimburse for the damages on top of not fixing my balcony. Owners are parking in handicap parking spots. If it were solely up to me this company would not have the opportunity to manage my property. The manager *** is extremely condescending when speaking to certain people and appears to be more concerned with the friendships hes created with certain owners. I have been practically harassed about blinds Ive installed suggesting they are the wrong color. Just throw the entire company AWAY.

  Business Response

  Date: 09/08/2022

  My response follows;
  There was a special assessment approved by the membership to address all maintenance issues that had been deferred for several years. The condominium complex was built over 30 years ago, and water leaks have been caused by aged pipes breaking and cracking throughout the community.
  There have been at least ten breaks since January 2022. The membership has always been notified by email prior to the water being shut off in order to repair water leaks. There is only one water meter for the entire complex of 152 condos. We have had as many as three separate water leaks in one week.
  To replace all the pipes currently is under review. The estimated cost has been guesstimated to be more than approximately $350,000.00.
  The Board has requested CAM reach out and explore the approximate cost to replace all existing underground water pipes to each individual building.It was never stated that the special assessment approved by the membership on February 17, 2022, would eliminate all water leaks.
  The special assessment was approved to cover many issues to provide maintenance and to maintain the property in the community for the future.
  The community has two swimming pools. They were unable to be open due to shortage of pool staffing personnel.  Pool management companies have refused to take on new business.
  We continue to reach out to all known pool companies for management services and currently have not been able to find a pool company to service the association pools. There have been pools with reduced operating hours throughout ********* due to staffing shortages.
  
  
  

  Customer Answer

  Date: 09/09/2022

   
  Complaint: 17898751
  
  I am rejecting this response because:
  The response was in regards to the pools and water alone. If there was a shortage of pool staffing what was our money spent on? It has been almost 10 months in the year why havent the company attempted to find a more permanent solution to the water pipe breaks. Since Covid many people work from home and to have no water for hours is more than inconvenient its simply disgusting think of a woman who may be going through her monthly cycle or just the normal body waste. To be without water for 3-8 hours is unrealistic. 
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/12/2022

  The special assessment was approved for many items under deffered maintenance.  The financials are shown monthly through the portal.  All of the special assessment has not been paid by the owners. Legal process has been initiated for those not up to date.  I hope this response is acceptable. 

  Customer Answer

  Date: 09/13/2022

   
  Complaint: 17898751
  
  I am rejecting this response because:
  The safety of my family should in no way be attached to lack of payment from other home owners. I do not have any unpaid balances; I have paid not only my *************** but also the additional assessment fee totaling over $400 a month. I am unsure how the company can explain having the funds to replace a board members balcony while damaging my property with no intent to reimburse or repair not only my property but any others needing attention. In the almost three years of owning my property the only positive noticed has been the re-pavement of the parking lot. CAM sends out demand letters with assistance from board members who go around the neighborhood reporting and taking pictures of other people property which I can add is a violation of privacy. CAM has demanded a certain criteria be met in regards to what can and can not go on balconies but not willing to make the repairs necessary. 
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/15/2022

  I have provided a response.  The fact that she wishes not to understand, accept and follow the governing documents for the Fox Ridge Reflections II condo association is unfortunate.  I feel that I have responded to her complaints/issues in a professional manner and do not need to continue to communicate with her through the BBB at this time since she has rejected all answers. Thank you.