Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  I am rejecting this response because:
  My bank has already disputed the charge on our card and given our money back to us. The fact that we had to go to those measures is absurd. The company has been negligent through this entire process until I was forced to involve other parties in assisting us with the issue. 

  On July 7, I called again, was denied a supervisor, and told my refund was still pending. I also contacted Novant Health Julian Road Outpatient Center for help but have had no response.After over two months without resolution, on July 7, I contacted State ********************** to dispute the $215 charge as a last resort.This situation is unacceptable and negligent. I request assistance to:1.Obtain a refund of $215 promptly.2.Investigate Providence Anesthesiologys billing practices.3.Prevent financial or credit harm to me.4.Ensure better patient treatment and accountability.I can provide documents, payment records, and call logs as needed.Thank you for your help.KF

  Business Response

  Date: 07/15/2025

  On July 15, 2025 I was notified from the *** Team Lead that the refund check was placed in the mail. 

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Providence Anesthesia was contracted by my physician to provide services for my procedure at ***************** on April 10, 2025. Even though I was fully insured for the procedure, Providence Anesthesia required a deposit in the amount of $428.40. The procedure was completed on April 10, 2025. On approximately May 10, 2025 I received notification from my insurance company that Providence had been paid in full. I did not owe any additional money to the company for services rendered. I then called Providence Anesthesia to inquire about my refund. I was told that I would not receive a refund to my original form of payment. I was also informed that a check would be issued and mailed within 30 days. After 30 passed, I contacted the company to inquire about the refund once again. I was told that it was "in the mail". I waited an additional week and called the company again. I was told that it was "in the mail". The agent said that I should wait another week. I called again today and was told that the machine that prints refunds was not working. I was also told that it was a new machine and as soon as they could get it to operate I would have my refund. I have clearly been scammed by a company that claims to be supporting my health needs.

  Business Response

  Date: 06/30/2025

  The refund check was sent to the patient on Wednesday, June 25th. The patient was notified and was happy with the the outcome and communication. 

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me at this time. If there are any other errors in resubmitting the corrected claim, I would expect the business to make any additional corrections needed until the claim is fully processed and paid by ****. I have been assured by **** that this claim is fully covered by insurance with zero deductible.
  
  Thank you. 
  ask them to correct the coding on the claim and resubmit it. However, rather than pulling up the original claim and correcting it, they submitted a whole new claim, which **** rejected as a duplicate claim. In other words, they made another mistake, causing the claim to still not be paid out.Both I and BCBS/Accolades have talked with many people in the billing and ************** at Providence Anesthesiology Associates, but they will not make the necessary corrections to the claim(s) so that they can be paid out by BCBS. The billing department calls me for payment, and says that I owe the amount $504.40. However, they are wrong, because it would be covered by insurance if the claims were correctly coded and submitted. At this point, PAA should pull up the original claim, make the correction in place of service = OUTPATIENT, and submit it, noting it as a corrected claim. They should also retract the 2nd (duplicate) claim. They are the only ones who can correct the claims.

  Business Response

  Date: 02/10/2025

  Account has been thoroughly reviewed Account was initially billed as in patient as that is how the record came over from the facility.  Once advised of error, an adjusted claim went out on 12/9 as outpatient, however it was not documented correctly (as an adjusted resubmission) resulting in a denial from BCBS for duplicate claim. 
  
  The claim has been resubmitted correctly today.  We also put a statement hold on the account to ensure patient does not get another bill.  We will continue to follow the account from here to ensure insurance pays and does not pass balance to guarantor.
  

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  I am rejecting this response because: I was called by the collection agency asking for payment on March 12, 2024.  Both the collection agency & the person I spoke with at Providence said the balance was still owed & each business were sending me statements.

  Is it paid or still owed....why was I called by the collection agency?  Why, on March 12, did Providence tell me the balance was owed & they would send me the statement.

  When I receive the statements I will post them to this claim.  This needs to stay open until I receive the statements.

   

   

  
  to see a copy of the invoice first as I didn't know the debt existed; she stated that she would send one. She went on to ask me "didn't you get notification from United Healthcare" about the balance owed. It is PAA's responsibility to send me an invoice.I asked for the debt to be pulled back from the collection agency until I receive PAA's invoice & was told this wasn't going to be done until the debt was paid. This is unreasonable as I had no way of knowing this debt was owed without PAA sending it to the proper address.I want the debt pulled back from the collection agency. I want an invoice from PAA stating the amount owed. I want the debt reaged to reflect the balance current with a normal 30-day due date. This is an unreasonable way to conduct business; an invoice was never sent to the proper address that I provided Novant Health. PAA now knows this & they need to correct their error.

  Business Response

  Date: 03/12/2024

  In review of this account the hospital has both address for the patient which is why we have it listed identically in our system. 

  The account has no balance and shows the patient paid the balance on 2/12/2024 with *************************. The account was removed from collection attempts and payment in full was posted. 
  

  We do check the address with the **** and if there are no errors then we would not know the street address is not valid. 
  Additionally, the patient was sent out two statements before the account is turned over to *************************. There is no reporting to the credit bureaus as well. 

  Business Response

  Date: 03/15/2024

  PAA has reached out to ************************* and confirmed that they still were showing a balance on their end. We have resolved this, and they are closing the account on their end and will not be contacting the patient any further.  Additionally, they will be sending the patient a zero-balance letter to confirm their account is closed. They have the correct PO BOX to mail the letter as well.
  
  We reflect that the patient called in to PAA on 2/6/2024 and did indeed pay his account in full. Please see attached statement that reflects a 0 balance as well. Our notes on 3/12/2024 reflect that the patient called us again, irate, and he was told that there was no balance but did not allow the representative to speak or explain in any detail.  The representative also followed the correct procedures to inform ************************* to remove the account from their collection attempts. 

  Customer Answer

  Date: 03/17/2024

   
  I am rejecting this response because:  This is a lie!  When I called on 3/15 I was told there was a balance; I was asked to pay it.  I asked for it to be pulled back from collections, was told that would not happen.  I told the lady that I'm going to file a Better Business Bureau complaint...the last thing she said to me was "the balance will remain until I pay it"...that quote is verbatim.  The call is allegedly recorded....you should listen to it.,  That quote was verbatim!

   

   

  
  

• Initial Complaint

  Date:06/07/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  I am rejecting this response because:

  This seems to be a repeat of previous  complaints made against them. To date they have not pulled the account from collections as they told ** ***** Consumer Affairs they would (see the attached copy of email from *****)

   

  There were only two bills sent. The first one looked like a double charge. Both bills sent listed the amount due as under 30 days (review the second bill attached) This all can be seen in previous complaints against them with the BBB

  They didn't even address the fact that they made harassing phone calls about the account.  They demonstrate VERY POOR BUSINESS ETHICS.

   

  
  HEY WE OVERCHARGED YOU. Funny the calls were always after hours and I could not reply. It gets crazier Read on:My insurance company replied to me on 2/24/2023 saying the charges were right. I was going to make payment and once again the phone calls started. This just added to my frustration, I threw it all on my desk and was going to address it first of the month when I pay most of my bills. 3/6/2023 the day before I was going to settle the bill the calls started again. At this point I am really feeling harassed. I told myself that if thats the way they want to handle it Ill wait till the bill is 30 days past due to pay. Then the second statement came in the mail, dated 3/10/2023. The charges were showing under 30 days due. Following the statement the phone calls started again. I threw to the back of my desk and decided to make them wait till it was showing over 30 days past due.No third statement came but on 4/24/2023 I got a call from a collection agency. TWO STATEMENTS NEITHER MARKED OVER 30 DAYS PAST DUE 12 automated phone calls after hours. Then to a collection agency. I went on line to pay the bill 4/24/2023 and the account shows **** LOL PEOPLE THIS NO WAY TO DO BUSINESS

  Business Response

  Date: 06/07/2023

  Date of Service was 11/22/2022, BCBS paid on 2/8/2023 1st statement to patient dropped on 2/8/2023, second statement on 3/10, account went to external collections on 4/01/2023.
  
  All very appropriate & consistent time frames. Patient complained about billing to ******************* and on 5/31 it was explained to their representative (***************************) the billing was correct as both an MD & CRNA were present.  **************** was to update the patient appropriately at that time.

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is they don't have a payment plan. Their answer is to send you to collections. In this day and age it is unfair of medical providers to assume that we are all sitting on a stock pile of money and can pay off bill in full. What about all the Americans living paycheck to paycheck. I think it just does not help medical providers to seem anything but ******.

  Business Response

  Date: 04/27/2023

  Good afternoon,

  The patient was called on 4/11. The Financial Counselor gave her all possible payment options including the discount she is eligible for. The patient declined the discount and pay plan offers. The patient stated she was only going to pay *****. The Agent then advised the patient; she could be sent over to ************************* so they can assist with smaller monthly payments. She agreed to be sent to ************************* to set up a pay plan.

   

  A *** ***************** Services team member spoke to the patient and explained the payment plans options. They advised the patient her balance and informed her that they could give her a discount since her balance is co-insurance. They adjusted her balance by 25%. The patient has decided to pay 6 monthly payments. She could not make her first payment and said she would call the *** on Tuesday to make her first payment and set up a payment plan. The *** Financial Services team member advised her to please call and let them know once her pay plan was set up, so the proper canned note could be put on her account to prevent External collection. The patient understood and apologized for the complaint stating, I was just emotional that day and didnt realize what options I was being offered.