Complaints

This profile includes complaints for Precision Tune Auto Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Precision Tune Auto Care has 48 locations, listed below.

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  Precision Tune Auto Care

  106 Woodwinds Industrial Ct Cary, NC 27511-6240

• 

  Precision Tune Auto Care

  421 Colonades Way Cary, NC 27511-7071

• 

  Precision Tune Auto Care

  1200 N Wesleyan Blvd Rocky Mount, NC 27804-1815

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  Precision Tune Auto Care

  465 Western Blvd Jacksonville, NC 28546-6815

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  Precision Tune Auto Care

  4808 Atlantic Ave Raleigh, NC 27616-1862

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Date of transaction: 5/18/2022
  2. Amount paid: $1,774
  3. Business provided: Nothing
  4. Nature of the dispute: Alignment and New Tires defect.
  5. Business solution: Contact business who put air in tires to correct the problem.
  6. Business has not attempted to resolve problem in a meaningful way.
  7. Account# *********2093844
  I received an alignment, new tires and other services on 5/18/22 totaling 1,774. Tires have a 45k manufacturing warranty. 12/20/2022 with 20k miles I currently need new tires and an alignment. Precision Tune has stated my tires were not rotated enough and to much air was put in the tires causing me to need new tires. The tires were rotated and air was put in the tires accordingly. There is no way the tires should be bad less than 5 months even if the roads are bad. I have not been driving on a dirt road or a graveled road. The tires had to be bad/defective or the alignment had to be off. $1774 worth of work should not be undone within 6 months. Precision Tune's solution: Get new tires and the recommended alignment.

  Business Response

  Date: 12/28/2022

  The rear tire is prematurely worn in the center of the tire which is an indication of over inflation and not because the wheels/tires are out of alignment.  If this was an issue of the wheels being out of alignment, either the inner or outer tread would be worn and not the center tread.  The outer edges of tire tread are where they should be for a tire that's been driven on for 24,247 miles.  This customer purchased the tires on 5-18-22.  Since then, this vehicle has not been seen by any of our repair centers for tire maintenance (rotations, balancing or alignments).  At this point, there is nothing that we can do for the customer.  We are sorry that the customer has to deal with a situation like this.  Unfortunately, he will need to take this matter up with whom ever he's been taking his vehicle to that has over inflated his tires.  

  Customer Answer

  Date: 12/28/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  The fact that the maintenance of the vehicle was not completed by Precision Tune does not excuse the fact that maintenance was completed. Nearly two thousand dollars worth of work was completed at the very least the tires should've held for 50k miles. That's an awful lot of money to spend for tires/alignment to last 24k miles. It wasn't the dealer providing the maintenance that cause the wear on the tire. It was the quality of the tire provided by Precision Tune. At the least Precision Tune should provide new tires.
  
  Sincerely,
  
  
  
  ****** ****

  Business Response

  Date: 12/28/2022

  We do not require that the vehicle be brought back to a Precision Tune Auto Care center for the tire maintenance.  Any reputable automotive center the customer sees fit can perform the required tire maintenance.  The Sailun Atrezzo tires the customer purchase comes with a 45,000 mile limited warranty from the manufacturer.  A limited warranty is a warranty against any kind of defects in the tire.  That normally does not cover any premature wear due to lack of tire maintenance, incorrect tire maintenance or any other mechanical issues the vehicle may be experiencing.  The customer will need to reach out to Sailun to have any warranty issues addressed.  They will likely inform the customer of the same findings that we have in that the center of the tire tread is worn prematurely because the tire pressure has not been properly maintained.  An over inflated tire will cause the center of the tire tread to wear prematurely.  Just as an under inflated tire will cause the outside edges of the tires to wear prematurely. Again, we do apologize but there is nothing that we can do as the tires have not been properly maintained with the proper air pressure. 

  Customer Answer

  Date: 12/28/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   Stating there's nothing Precision Tune can do is disingenuous. Precision Tune could atleast provide new tires. Proper air pressure/rotation was maintained. The only other explanation was improper alignment or defective tires both which was performed by Precision tune. Precision has opted to select profit of people. To choose profit over a repeat customer is not the best business practice.
  
  
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 8th, 2022, I took my car to Precision Tune located at **** * ***** ******** *** ** for a routine oil change and tire rotation. I received a call saying that everything was fine with my car but that the front trim somehow came off when they were shutting the hood. The front trim was completely fine before taking the car in. This is the case because the front trim that came off couldn't even be reattached and thus would have fallen off the car had it been damaged before going to the Precision Tune Auto Care center at **** * ***** ******** *** ** location. I asked the manager, *****, if they were going to fix it or glue it back on and he stated no. He handed me the broken piece and attempted to blame the piece for breaking despite the piece being fine when going in. He also refused any discounts or coupons despite damaging my vehicle. I am utterly and thoroughly upset as my car was perfectly fine before going into Precision Tune but left with a very visible issue. The piece looks as if it broke because the hood was slammed exceptionally hard. Customer Service was rude and ***** and the man behind the counter seemed to almost smirk as they talked to me and my witness as if we were children. This was my first time ever using Precision Tune and it will certainly be my last.

  Business Response

  Date: 12/09/2022

  Good afternoon Ms. *****,

  We certainly apologize for any trouble that you had with your vehicle and any misunderstanding with *****. However; after reviewing the video recording of the service performed on your vehicle we see only that the work was performed normally. There was not any "slamming of the hood". When you authorize the work to be performed on your vehicle, you authorize us to operate your vehicle in a normal manner to complete the services that you would like for us to perform. For example if in performing a state inspection we turn on the lighting to make sure that it is operating and while the head lights are on, one of the lights blows it. That would not be our fault. In the same fashion, we have to open and close the hood in order to change the engine oil. The grill is made of plastic and plastic gets brittle over time from the heat of the sun and the engine. In respect of you as our customer, if you will pay for the part, then we will install the part no charge.

  Sincerely,

  ***** and *****

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: 10/24/19
  Paid $69.44 + $1,236.61
  
  I paid to have the steering rack replaced.
  The part failed within the warranty period and was replaced.
  The part failed a second time in less than half of the expected life and I had it replaced at another shop for $733.
  I contacted corporate customer service via phone, requesting a response and have not received one.
  I am seeking a refund or partial refund for my time and expenses associated with this experience.

  Business Response

  Date: 10/13/2022

  Hello.  We provide a 24 month, 24,000 mile nationwide warranty on all of our parts and labor.  You purchased the rack and pinion steering system on 4-25-2018 at 291,357 miles.  According to both our records and a Carfax report , your vehicle has been driven 174,598 miles as of 8-5-2022.  That is the last recorded mileage on the Carfax report for your vehicle.  Also according to the Carfax report, your vehicle has been involved in several front end collisions.  Since we have not seen your vehicle since 10-25-2019, we cannot confirm whether or not the front end collisions have had any impact on the rack and pinion system that we've installed in your vehicle.  Regardless of the auto accidents your vehicle has been involved with, it's now been 4.5 years and 174,598 miles since your purchase.  The warranty on your parts and labor expired 2.5 years and 150,598 miles ago.  We are very sorry, but unfortunately, we cannot issue any refunds for this work.