Complaints

This profile includes complaints for Precision Tune Auto Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Precision Tune Auto Care

  106 Woodwinds Industrial Ct Cary, NC 27511-6240

• 

  Precision Tune Auto Care

  3910 Chapel Hill Blvd Durham, NC 27707-2522

• 

  Precision Tune Auto Care

  3944-A New Bern Ave Raleigh, NC 27610-1333

• 

  Precision Tune Auto Care

  602 N Spence Ave Goldsboro, NC 27534-4262

• 

  Precision Tune Auto Care

  1318 S College Rd Wilmington, NC 28403-5103

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, May 5, 2025 Precision Tune performed a diagnostic on my vehicle for an air conditioning problem. They told me the issue was a hose and air compressor that would cost $2240.00 to fix and charged a "nonrefundable" $457.00 diagnostic fee. I sought a second opinion from another mechanic due to the expensive estimate given and was told there was nothing wrong with the air compressor, just the hose. the other mechanic was able to successfully complete the repairs for a fraction of the cost. When I presented Precision Tune with this information and requested reimbursement for their erroneous diagnosis and charge, they were unapologetic and uncooperative.

  Business Response

  Date: 05/19/2025

  We are sorry the customer has had this kind of experience at one of our repair centers.  We'd certainly love to help.  We will be reaching out to this customer for further information.  

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle to the establishment on 3/27/25 because the steering wheel was shaking while driving over 45mph. They explained to me that I needed new struts, new tires, and alignment work. I paid $1452.41 to have the needed work done. Upon leaving I was assured that my car would now drive well, and they also told me it was under warranty for ***** miles. As soon as I drove away the traction control light came on. The shop was closing, and I didnt think much of it because I thought it was just triggered by the repair. It eventually turned off on its own, but over the weekend the car began to have issues while being driven. The steering wheel would lock when going around a curve, there would be a sort of crunching sound, and the traction control light would flash off and on. It felt similar to hydroplaning although the road was dry, and I did not feel safe driving it. I called the shop and explained the issue on Monday the 31st, and they told me to bring it back in the following morning. I dropped the vehicle off at 10am 4/1/25. They never looked at it that day, so I had to leave it overnight. The next day on 4/2/25 I called the shop again to inquire about the status of my car, and the gentleman told me that the new repair would cost $713.28. I explained that they had just worked on my car the previous week, and that it was not having this issue prior to them working on it. The worker was unaware of what they had done the previous week, but posited that the new issue was unrelated to the work that had been done the previous week. That is impossible. I have called their corporate office twice to complain, no one has answered or returned my call. I do not feel that my car is safe to drive, and the fault falls on this mechanic shop. I just want them to fix their error free of charge, which is what should have been done in the first place. Driving the car currently is a safety concern.

  Business Response

  Date: 04/14/2025

  We do apologize that the customer is faced with another costly repair.  Part of this was our responsibility.  Part of the $713 estimate we gave the customer during the recheck visit was for the front sway bar end links.  This absolutely should have been caught during the initial visit and included in our quote to the customer for the repairs.  They were not and that's on us.  To make right with the customer, we are willing to replace those front sway bar end links at no charge to the customer.  The customer would simply need to reach out to us at our customer service center so that we can make the necessary arrangements.  In regards to the traction control and *** lights coming on, that's related the rear *** sensor failing.  There were no warning indicators illuminated on the vehicle's dash so we would not have thought to check for this issue.  The only service we provided to the rear of this customer's vehicle is tire replacements.  During a tire replacement, there's no way we could have damaged the *** sensor which also controls the vehicle's traction control system.  It's also impossible for us to predict the failure of said sensor.  Unfortunately, the customer would be responsible for any parts and labor fees if they'd like us to replace this *** sensor.  

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car problem: 2018 Dodge Charger was serviced by Precision Auto Tune on the 6th of December 2024. Initial problem was an engine code for the thermostat. Precision did a Coolant exchange and a coolant system service. Precision also replaced the thermostat housing and the engine coolant water outlet hose. Total cost was $549.36. I paid $212.77 and my extended car care company ******* paid the remaining $336.59. Car was driven back and forth from *********, *** to ******, ** from the 9th of December until the breakdown on the 13th of December. Car was being driven on highway 540 when it lost the ability to go above 30 mph. When the car stopped performing normally it was immediately driven to the side of the road and a tow truck was called to get it to the nearest service station. Upon the initial inspection the service manager at ************ Dodge stated that the vehicle did not have any coolant or oil in the engine. The Manager also stated that the engine was completely burned (blown) and had to be replaced. The cost to replace the engine is over $13,000 I contacted Precision Auto Tune on the 18th of February 2025 to have them look into the possibility of replacing the engine under their two-year warranty. The warranty department spoke with the service manager at ************ Dodge and determined that the engine failure had nothing to do with their service. The warranty department for precision stated that they would not conduct an inspection of their shop or the service performed because they were confident that nothing, they did to the engine resulted in the failure. I was in contact with ******* from Dec 13th 2024 until they determined that they would not cover the damages. ******* is claiming the engine was neglected. I then asked Precision Tune Auto Care to honor their 24 month warranty. Precision Tune Auto Care said they did not think this was due to their service and they agreed with ******* even though they signed off on the car as "Total Drivability"

  Business Response

  Date: 03/31/2025

  We are sorry the customer is facing a costly repair.  We cannot conduct an investigation as the ***** dealer who currently has the vehicle has disassembled the engine to the point there's no way for us to tell what caused the vehicle's engine to overheat again.  Yes, we spoke with the service writer at the dealership.  Yes the service writer did state that upon completing their diagnosis and investigation, it does not appear that our work was the cause of the vehicle's engine failing.  We are in no way, shape or form affiliated with this dealership or any other.  They are a neutral third party.  At this time, there is nothing further that we can do for the customer.  

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23138699
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the night of 3/6/25 my vehicle started acting worse than usual, so the morning of 3/7/25, I brought my vehicle into this franchise to have a diagnostic check completed. I informed them that I believe its a evap leak, and informed them I recently changed the purge valve because i thought that would resolve the issue, which it did not. I provided them a list of issues. The result, was to purchase the manufacturer's part and not aftermarket, or it could be the charcoal canister. So I immediately went to the *** dealership and purchased the part yet again. I installed the part immediately with no results. So I again, attempted to discover the issue myself as i just spent over $250 for receiving no results. Days later, with a stethoscope, i discovered a crack in the engine manifold, which improved the vehicles driving performance greatly, but not completely. What exactly did this mechanic complete during his assessment? I paid all this money for me to discover and complete this issue still on my own, that he as a professional I am consulting with for assistance and guidance in resolving the issue, discovered nothing and costed me money, furthermore I had to wait for him to get to the franchise, mind you I had to contact my employer about vehicle issues as I was on call that day. I contacted the franchise to inquire about receiving a refund for diagnosing and discovering incorrect information and guidance. The manager reported they do not refund diagnostics unless there was work completed. If i know how to replace this easy to install part, why would I have them install it? Especially if it was going to cost more, and the problem still not be resolved? I just want the funds reimbursed as they provided literally no service in resolving the issue I came to inquire about. Attached are receipts you can see that i spend $348 still resolving nothing, and me discovering part of the issue myself.

  Business Response

  Date: 03/31/2025

  To address this issue properly, we would need to know which manifold had the crack in it.  There are 2 exhaust manifolds and an intake manifold.  If the customer could please give us a call at our customer service center at his convenience, that would be great.  We can be reached at *****************-227-8863 or ********************************************.  We'd love to discuss this issue further.  

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ********, I brought my car to Precision Tune Auto in ************, **, to address a noise issue and an alignment. They told me that they couldnt get to it so theyd have to hold onto the car till the next day. The next day came and i didnt hear any updates from them so when it reached 10 min before they closed i gave them a call, the manager told me that he couldnt get my alignment done but the noise was fixed, and after a full day of work thats all they were able to do. Since they closed in 10 min when i called, the manager told me to pay through an email link so that i can pick up my car after they closed. He left my keys in the glove box and i drove off. After the service, a different noise was coming from my front left tire. Upon inspecting my vehicle, I found that the lug nuts on my wheels were dangerously loose, so much so that I could move them with my hands. Before the service, the lug nuts were properly torqued, and there were no issues with safety.When I contacted the shop about the issue, they denied responsibility and claimed that they never removed the tires. However, the issue of the loose lug nuts only arose after their service. This negligence is a serious safety concern, as loose lug nuts can cause a wheel to come off while driving, posing a risk to both my safety and others on the road.I have attempted to resolve this matter directly with Precision Auto Tune, but they have refused to take responsibility for their actions. I am seeking compensation for the poor service, a refund for the work performed, and assurances that they will correct their error and address this issue for future customers.Resolution Requested:Full refund for the services rendered Compensation for the potential safety risk they caused Confirmation that the shop will address the issue of quality control and service responsibility moving forward Thank you for your attention to this matter

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an engine which was represented to have 60k miles on it for $11k from this establishment. The first day I picked up the vehicle it started smoking and was apparently not in good shape. I immediately called back to the shop and was told they drove the car and noticed nothing wrong with it, which is laughable, and to bring it back to them which I did. Within 30 mins of the shop opening I received a call my car was checked out and it was a sensor issue which was corrected and come pick up my car. I picked up the vehicle and same issues. I notified the shop again and asked for the return of my money for the part, I was willing to let this unethical business keep the money for the labor. I was approached with an attitude of uncooperative mess and essentially told I am not getting a dime ba k and I must allow them to resolve and keep wasting my time. I immediately took the vehicle to an actual ****** dealership and was advised I need a brand new engine, $17k, and this engine they installed was infiltrated with sludge and was worthless even if I attempted to trade in the car, after just spending over $11k. I was still met with no attempt to return my money. I provided this establishment the name and number of the ****** dealership, at their request, and I have had no contact since. My lawyer is prepared to draft a demand letter. Working multiple angles to out this shady business and get my hard earned money back. This place is a scam and very unethical. Wonder if they would let their kids ride in this dangerous car that was misfiring back into the engine. I have a disabled daughter and a toddler and this is unsafe for my family and the engine not worthy more than 500. *** also asked for paperwork verifying what they paid for the engine and any identifying info on the engine nothing!! It is worth noting I attempted to call customer service for this establishment to not have to take this route and got the recording the person is t available multiple times.

  Business Response

  Date: 01/13/2025

  We do apologize this customer has had to deal with this issue.  I am now enlisting the help of our district manager to figure out what's going on and what we can do to assist this customer.  

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 11th 2024 I had Precision Tune Auto at ******************************************, install a new radiator in my 2001 Tacoma V6 4x4. I provided my own OEM ****** part for the job, which they agreed to install. The final cost was $177.93. After picking up my vehicle, I noticed ATF fluid spilled throughout the engine compartment. I returned to ask about it, and I was told to follow up in a few days when the technician who worked on my vehicle would be available. Upon following up, I was told the fluid leak was due to an air bubble in my transmission, which caused the spill. This explanation doesnt make sense to me, as it seems more likely the fluid was spilled while topping off the transmission fluid. Further inspection revealed additional concerns. The transmission fluid level is dangerously low, despite being charged for fluid, indicating it wasnt topped off correctly. Additionally, the fan shroud isnt flush with the radiator, which I believe it should be, and the bolts/toggles securing the radiator appear to be improperly ************ very frustrated with this situation, as I trusted Precision Tune Auto due to their good reputation. These issues feel sloppy and unprofessional. The work done was not up to standard, and Im concerned about potential damage caused by these installation mistakes.Resolution Requested:A full explanation of the fluid spill and why the air bubble theory is being suggested.A 50% refund for the subpar service, as I will need to address these issues myself.Confirmation that any other potential damage caused during the installation will be addressed.I hope to resolve this matter promptly to avoid further damage or costly repairs.

  Business Response

  Date: 12/23/2024

  We apologize the customer is unhappy with the service he was provided.  Because the customer supplied his own parts, there's no warranty of any kind that we can provide.  For customer satisfaction, we did invite the customer into our ************. location in ******* to ensure the customer's radiator was installed properly.  The manager at our ************. location found that the radiator was indeed installed properly with all hoses properly attached and clamped.  Our Atlantic Ave manager did find one spot of transmission fluid on his intake hose that goes from the engine air filter housing to the engine.  The customer requested that we not clean it up.  Since the work was done properly and the only spot of transmission fluid was found that the customer did not allow us to clean up, there's nothing further that we can offer this customer.  

  Customer Answer

  Date: 12/31/2024

   
  Complaint: 22691368
  
  I am rejecting this response because:

  The cleaning method they suggested, using ************* posed a risk of degrading the rubber components in my vehicles engine compartment. Given their initial error, I was understandably apprehensive about allowing them to proceed, as it could potentially worsen the situation. While I appreciated the safety check they conducted, the inconvenience of having to return for additional inspections was unwarranted and unfair.
  
  
  Additionally, I had to top off the automatic transmission fluid myself during the original service, despite being charged for it. Furthermore, I noticed on the original receipt that my vehicle was driven four miles during their possession. This distance seems excessive and is an unexplained circumstance that raises concerns.
  
  
  Sincerely,
  
  ********

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to this shop in July due to my transmission going out and them being a repair pal for car max who I purchased a warranty through. I contacted them prior to paying to tow my car up there to verify the transmission was something they could fix and they told me to tow it up there they would diagnose it and fix it if it was the transmission. After it was towed up there they called me and told me to take it somewhere else I advised them that they told me they would be able to fix it and that I wasnt going to be able to tow it anywhere else. They stated they would fix it and then tried to charge me an additional $500 after 4 weeks in the shop they did decide to wipe that balance and fix it for what the warranty company was offering. They told the warranty company it was a 2 year 24 month warranty on the transmission and told me it was 30 days which meant there would be a 23 month lapse that I was responsible for if the transmission went out again. Finally got the car over a month later and had it for 24 hours before it broke down again. They towed it back in and tried to tell me I was wrong nothing was wrong with it. I rode with them for 5 minutes in the car and proved it was still broken after they tried to convince me I was wrong. Had it for 3 more months I get it back today and its POURING transmission fluid. I will not take it back there I will not have them do another minute of work on this vehicle. They didnt offer to cover any rental or any expense that I have accumulated due to this issue. I will be contacting a lawyer for this business also for American credit acceptance due to having a 6 year car loan that lasted me 11 months I hope its covered under lemon law

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was taken to the auto shop on August 31, 2024, because the truck was not turning over. The shop diagnosed the issue as the battery and after I requested to have the vehicle checked again, because I knew it was not a battery issue, it was stated the fuel module was the issue. On September 10th I received a call stating my vehicle was fixed, the fuel module was replaced, and I was charged $661 for a battery replacement. After I took the vehicle back and I returned home I realized the fuel cap door was messed up, and I called them on September 11th to inform the shop the fuel cap door was messed up. The fuel cap door had no issues prior to the shop working on the truck. Today on September 14th I opened my toolbox (that was locked prior to my vehicle being towed to the shop) and realized all of my tools were missing, which is well over $2,000. I called the shop about the theft, and they asked me to head to the shop to talk about the issue. When I arrived at the shop, they stated they have no liability for the fuel door or the theft. My truck was on their property under their care, and I essentially was screwed 3 times, and the shop will not do anything about it. 1. Stating the battery was the issue with my truck when it was a fuel module, 2. My fuel door was tampered with and they aren't fixing it, and 3. My truck was vandalized and pilfered under their care and at their property.

  Business Response

  Date: 09/16/2024

  We are sorry that this person has had an experience like this at one of our NC area locations.  I've attempted to look up this person's customer info in our database but the name, address and phone number provided on this BBB complaint doesn't return anything.  I would need to know which location this customer visited, the customer's name and phone number as it appears on their invoice.  The customer is welcome to contact our customer service center at *****************-227-8863 or ********************************************.  

  Customer Answer

  Date: 09/16/2024

   
  Complaint: 22286643
  
  I am rejecting this response because:

  The vehicle is under my husbands and my name. The name the work was done under is ****** ****** the invoice number is ******, the work order number is ******. Speaking with the auto shop in ************ got us nowhere because apparently the only words they can say is "we have no liability"

  I will not make a call into any offices, because I prefer to have a written document trial for reference purposes.

  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 09/23/2024

   
  Date Sent: 9/16/2024 1:15:27 PM
  

   
  Complaint: 22286643
  
  I am rejecting this response because:

  The vehicle is under my husbands and my name. The name the work was done under is ****** ****** the invoice number is ******, the work order number is ******. Speaking with the auto shop in ************ got us nowhere because apparently the only words they can say is "we have no liability"

  I will not make a call into any offices, because I prefer to have a written document trial for reference purposes.

  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 09/23/2024

  In regards to the price we charged for the battery, we did overcharge the customer by $191.57.  We do owe them that much of a refund.  If the customer would like to provide a good mailing address, I will be happy to setup the refund for that dollar amount.  In regards to the missing tools, it's stated at the bottom of each workorder and invoice that we do not accept any liability what so ever for any items left in or on a vehicle that come up missing.  We do apologize but there's nothing we are going to do about the missing tools.  The tools should have been removed from the vehicle before bringing the vehicle to a repair shop.  We did not provide any kind of service that would have required any of our technicians to remove the tools or toolbox from the truck bed.  We are sorry but that is our final answer.  

  Customer Answer

  Date: 09/24/2024

   
  Complaint: 22286643
  
  I am rejecting this response because:

  Aside from the missing tools and the over charge of a battery what about my gas door housing that was messed up while at your shop? The housing was just fine when my vehicle was dropped off at your location and then all of a sudden when I picked up my vehicle the door would not stay closed properly. 
  
  
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 11/18/2024

  We cannot issue a refund for the battery replacement.  During the diagnostic stage, the battery did fail multiple tests and needed to be replaced.  Because the battery was not providing enough electricity, it's not possible to diagnose a faulty fuel pump.  We did not have to remove the fuel door or fuel filler neck to replace the vehicle's fuel pump.  This is why we are not accepting liability for the fuel door.  As for the missing tools, it clearly states on all of our workorders and invoices that we are not responsible for missing/stolen items.  Having said that, we will be happy to comply with any police investigation that the customer would like to initiate.  We would not have keys to the lock on the toobox.  Nor did we provide any service that would require the toolbox to be opened or removed from the vehicle.  

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for a free diagnostic evaluation. After sitting there for an hour, the woman told me they needed to do a more advanced evaluation. Nothing was said about cost. I even checked with the woman to man to make sure I wasn't confused. I was left with the impression they were making sure what it was before they fixed it. Then a bit later she tells me it was $138 and it would cost $410 to fix my car. When I told her I never agreed to any charge and was never told of one she said if I wanted my keys back to my car I had to pay. I did wind up getting the repairs at a reputable mechanic who didn't need some fake extra evaluation and the whole repair cost less than the "evaluation" they charged me for

  Business Response

  Date: 09/09/2024

  As a company, it is our policy to have our customers sign any and all workorders and invoices.  This customer did sign an updated workorder reflecting the fees he would have to pay to have us diagnose his vehicle.  We do offer a free technician evaluation which is 15 minutes of free labor to determine which type of diagnostic service would be required to determine the vehicle's issue(s).  With today's automobiles, there's is no "one size fits all" when it comes to diagnostic services.  Each system of a vehicle requires a different type of diagnostic service to find the malfunction.  This customer was provided a written estimate for the diagnostic service in which he signed.  We do apologize, but we cannot issue any refunds at this time.