Complaints

This profile includes complaints for Telco Community Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Telco Community Credit Union has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Telco Community Credit Union

  1137 Smokey Park Hwy Candler, NC 28715-8240

  
• 

  Telco Community Credit Union

  710 New Leicester Hwy Asheville, NC 28806-1048

  
• 

  Telco Community Credit Union

  1141 Smoky Park Hwy Candler, NC 28715-8240

  
• 

  Telco Community Credit Union

  281 Asheville Hwy Brevard, NC 28712-3490

  
• 

  Telco Community Credit Union

  34 Northcrest Dr Weaverville, NC 28787-4500

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Dispute of Account Number ********* Fraudulent Activity Dear *********** am writing to dispute the account listed under the reference number above on my credit report. This account was opened without my authorization, and I have no recollection of applying for or agreeing to any terms with TELCO COMMUNITY CREDIT. As a result, I believe it constitutes fraudulent *********** accordance with 15 USC 1692g (Validation of Debts), I am requesting that you provide verification of this debt or a copy of the judgment within 30 days of this notice. To date, I have not received any signed documentation or contract that proves I consented to this account. Without a valid, signed agreement, there is no legal basis for this account to be associated with my name.Since I believe this account was fraudulently established, I request its immediate removal from my credit report and ask that all collection activities related to this account cease. If you are unable to provide the necessary documentation within the 30-day period, you are required by law to remove the account from my ********************** file and stop any further collection attempts.Please confirm receipt of this letter, and inform me of the next steps to resolve this issue.

  Business Response

  Date: 05/05/2025

  To Whom It May Concern:

  Princess *** ****** opened an account with ********************** on January 19th, 2022. She provided a copy of her driver's license, and an identity screening and sanctions check were completed through the ********************************. All account and loan transactions were processed using the address she provided at the time of account opening. We have provided copies of signed account and loan documents executed by *********************. Additionally, we have included collection notes that demonstrate her acknowledgement of the debt. Ms. ****** received copies of the loan and security agreement at loan closing for both loans. 

• Initial Complaint

  Date:01/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a checking account with **********************. The account got a negative balance and they closed the account. They charged off the balance owed and I have since paid them in full. The account has been paid off for over a year. I have called multiple times to have my credit report updated and each time I call I have been told something different. I was told the last time that I called that they will not change the charged off status on my credit report to paid that all they will do is update the balance to $0. The balance is showing $0 but it is not listed as paid. They told me this is the same thing. I have had my credit pulled twice since then by other creditors and they have told me that the account should have been changed to paid and is still negatively impacting my credit.

  Business Response

  Date: 01/21/2025

  I have attached the credit report, showing this is reporting as a paid charge off with a $0 balance.

  Customer Answer

  Date: 01/21/2025

   
  I am rejecting this response because: attached are 3 different credit reports, Equifax, TransUnion, and CreditWise through **********, all 3 show this account as charged off, none of them show this as paid charged off. They all have a zero balance but do not show paid.
  
  

  Business Response

  Date: 02/04/2025

  The screenshots provided are from a specific vendor website. We have no control over the terminology they use on their website. The actual credit report we provided previously shows that this charge off was paid and is at a $0 balance. As a courtesy, we will remove these from your credit report. Please allow 48 hours for the credit bureaus to update, however, the vendor website that you are using may require a longer time frame to reflect this change. Thank you,