Reviews

Review Details

• Review fromLamont T

  Date: 11/04/2023

  1 star
  They took my money and I never received my product. They kept asking for a redo of my molds which never got approved. No one ever reached out to help. Now I am out of my hard earned money and no product. Isn’t that considered theft? You take my money but produce no service or product? I’m highly disappointed! I’ve been a long time costumer, but after this experience, I’ve lost trust in this company.
  

  instasmile.com

  Date: 11/16/2023

  The order was placed in October 2022 and the self impressions kit was dispatched and the impression process commenced. After a 2nd attempt which was not able to be approved due to the impression being warped, we had a discussion about a 3rd attempt with the customer, giving some advice on how to avoid that happening - that was in March. No further impression or contact was received and unfortunately the order expired. We advise that impressions need to be returned to us within 90 days, and that any order over 12 months old with no contact for a period of 6 months or longer will expire without recourse as is the case here. Due to the nature of the product, the materials and ****************** which changes naturally over time, these orders are time critical which is explained in the contract and all of our communications. We are sorry the customer allowed the order to expired.

• Review fromAngela M

  Date: 05/03/2023

  5 stars
  I am very pleased .they were very helpful when i had any questions or concerns .my veneers fit perfect and look amazing ! 10/10 i definately recommend

• Review fromStina G

  Date: 04/25/2023

  5 stars
  The process was fairly easy. They saw a picture of my teeth and told me what they can do. I have a gap in the back of my upper teeth and they made a veneer that attaches to the tooth in front of the gap then added a tooth. I only did the top. I made the molds and did one incorrectly and they let me know based on the picture i sent, they told me what i did wrong and I was able to redo the mold with success. I received my veneers quickly and they look nice. I got the darkest shade of white and they match nicely with my teeth. Overall I had a positive experience and I like and appreciate my new smile.

• Review fromKayla M

  Date: 04/02/2023

  1 star
  Ordered from them years ago. Had sent them over $1200 and only received the starter box never received my veneers. After years of trying to get my money back because I knew I had been scammed I finally gave up. Its a real shame. They pay for their reviews. Anyone thinking of doing this save yourself the thousands of dollars. Their customer service is of no help and I have email threads of all their lies.
  

  instasmile.com

  Date: 04/03/2023

  Hi, I have located your order which was placed almost 3 years ago. We confirmed that there was an issue with your order back in March of 2021, we further engaged with you in August of 2021 to provide us with additional information, which was not provided. Your order was closed due to you breaching your order terms and conditions. This review of your experience with instasmile is inaccurate, and due to this being in the public domain, I am unable to include specifics. You were made fully aware of the issues at the time, and this matter was closed.

• Review fromElizabeth R

  Date: 02/13/2023

  1 star
  Total scam. Spend your money somewhere else. I did not receive my kit. I spoke with the company 3 times and each time was told I would get a refund. I never received a refund and the 4th time I contacted them, I was told it was too late to get a refund because they couldn't raise a complaint with *** so they would ship me a new kit for free, but I would have to pay a $149 administration fee. Total scam company
  

  instasmile.com

  Date: 02/16/2023

  I am unable to validate this order, as the email address and name provided does not coralate with any orders we have on our system leading me to believe it is not a genuine customer.  We would be happy to revisit the comments if the review can be authenticated with an order number.

• Review fromCindy W

  Date: 12/15/2022

  2 stars
  My Experience with Instasmile turned out to be a SCAM! I received my kit and made sure I followed directions. Once I received the product I opened it up and immediately Excited to try them on. Once inserting the upper veneer I noticed it was quite bulky in the front like I had buck teeth (not a natural look at all). I placed the bottom veneer and it didn't cover all my teeth. Some teeth were missing on the veneer. Not to mention very bulky, and difficult to eat with. So now I'm attempting to eat with missing teeth as well. I chose the Dynamic veneer because it said it covered up to 6 missing teeth. I only have 3 missing teeth on the bottom. They had no problem with filling in missing teeth on the top. I emailed the warranty team because that's who customer support said I needed to contact for help. After numerous emails back and forth they are doing nothing to correct the problem with the veneers and they don't offer a refund. I mentioned I wasn't happy with the product because it definitely wasn't what they promised. That's all they are about is whether it fit or not. Well yes it did, but it was very bulk, very white, I wanted a natural white. Being very bright white and bulky the product looks very unnatural even though it fit. The bottom veneer was completely unacceptable with missing teeth. I even have my last anchor teeth on each side. They still said they couldn't do anything. So now I have a product I don't want and I'm forced to pay for it. This company doesn't care about what you think of their product or if you are happy with it. They could've contacted me to let me know the bottom veneer wouldn't have worked, but they didn't. I did everything I was supposed to do. And I followed their directions. Does it have a good fit.... That's it! that's all they care about. To bulky... to bad, to white... to bad, can't do what was expected... oh well. You have to pay no matter what. No protection for you
  

  instasmile.com

  Date: 01/12/2023

  I have reviewed your case with our Head Technician to check everything again for you. You advise that you have a 6th tooth however, you are mistaken. Had there been a 6th tooth, we would certainly have clipped to that for you. The tooth you have is a 7th and we clearly explain in the order process we cannot clip any further back than a 6th tooth. We have fulfilled your order proving you with a product that fits securely and offers a significant uplift on your own dental profile, covering your missing teeth and providing a whiter smile and whilst we regret you had a different expectation, the veneers we have created for you do meet the order criteria and we cannot offer a refund. You do have extended warranty on the veneers covering for replacement in the event of loss, wear and tear - whilst this is usually an exact replacement, as you mention the product is whiter than you expected, if you wish to use the warranty claims to have them remade in a darker shade we will do that for you - the design of the product will be exactly the same but that is an option we would like to offer .

  Cindy W

  Date: 01/09/2023

  Unacceptable response: In correction of your statement.. I do have #36 & #46 as stated in the in the diagram on your website. It states in some cases veneers can be attached to #36 & #46. So this shouldn't be stated if it cannot be done. A phone call should've have been placed to let me know you couldn't do it. Not make me a veneer half done. Did you really think the lower veneer was going to be acceptable? You took my money with No regard for my happiness with your product, but forced me to pay for it. Your response is unacceptable.
  

  instasmile.com

  Date: 01/06/2023

  We have provided a fully fitting set of veneers to fulfill this order. With all products we do advise of an adjustment period which may include a lisp at first, and a feeling that the veneers are bulky but this is due to having something covering your teeth which normally would not be there - and the adjustment of having teeth in place of gaps, where you had missing teeth before. This understandably does take a little time to get used too.
  
  Unfortunately with the lower arch there is no physical way we can clip any further back in the mouth or add any more teeth to the design of the veneer, We clip to the 5th tooth back usually as explained in the order process before you commit to payment. The reason is that to clip any further back can cause issues with your bite, and affect how you talk and how you eat. In your case, as you did not have a 4th or 5th tooth, we clipped to the 3rd tooth and added an additional tooth to create a 4th which is something the Dynamic veneers allow us to - this has closed some of the gap you have towards the back without affecting the bite - certainly enhancing your smile. The teeth diagrams on our website when ordering clearly advise the teeth we clip too and the teeth we cannot clip too.
  
  At this stage we have provided you with a fully fitting veneer that enhances your natural dental profile - the before and after images are representative of this - the difference this has made covering missing teeth is such a transformation - although I am unable to post images here.
  
  The product cannot be made any differently.
  
  ​The instasmile is a custom made product, made from the precise measurements provided in the self impression. They are scanned into our system whilst the design is added, before a model replica of your own teeth are made. The veneers are then made to fit the model. Our reject rate is below 3% which is extremely low for a custom made product. On that basis we cannot offer a full refund, or indeed any refund where a fitting product has been achieved and this is explained in the contract. You will find that any custom made item will have similar terms as it is not a resalable product.