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Business Profile

Computer Software

Lodgify.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for ******* on ******* 15, 2025. During my initial sales call, I was told by their sales *** that, with a 30% discount, my rate would be around $59/month. I made it clear that pricing was a deciding factor for us. I was not told this discount only applied for the first year I found that out later during onboarding.We also switched because I was told I could give my housekeeper calendar access without showing rates or allowing changes. During my onboarding call, I was shown this wasnt possible rates were visible and changes could be made even with the most limited settings.I emailed the sales *** on Feb 4 explaining the issue and asking about a refund. Ofter some back and forth, he ***lied on Feb 11 saying the feature was available, but when I asked about the pricing mis***resentation, he stopped responding entirely. I followed up twice and received no ***ly. I canceled on Feb 20 after never using the service or completing onboarding.I then contacted management and explained the full situation. Despite providing detailed communication, I was denied a refund. They cited internal policy and ignored the mis***resentations.I have since initiated a chargeback through my bank for the ******* charge of *****, but I would still prefer the company take responsibility and resolve this directly with a refund.

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    vRBO is a atgorm that i manage my vacation rental business with. I am unable to resolve a problem with a booking after multiple contacts with customer service and the resolutions ***** When the lst attempt (i believe this is the 7 th day i have tried to resolve this) failed and i spoke with a resolutions expert/manager) I tried to call back in and request a supervisor today and was hung up on twice and made to hold line I have been on the line for 32 minutes now. The third rep, who refused to give me her name when asked, first told me there is no supervisor to speak with. I told her that was incorrect based on the conversation with the supervisor the other day so she put me in an extended hold. Now she is supposedly speaking to a customer service resolutions expert /supervisor and determining is I qualify or if my problem contains merit that will allow me to talk to a manager. This is unacceptable and makes it very difficult as a property owner to manage my bookings and resolve issues with my vacation rental Business.

  • Initial Complaint

    Date:11/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with Lodgify.com to be a property management company. I cancelled the service in May 2023. According to their website I am cancelled but continue to be charged.requesting refund of Renewal charge 10/31/23: ******* Rugby GBR $424.83

  • Initial Complaint

    Date:10/02/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not want to do this but ******* is not responding to help with this emergency and that is not ok:Because of ******* system I cannot update info about my account, so it can feed to booking and vrbo. This means I cannot get approved by ***. This means I cannot open the listing for short term because ******* will not update. On the Vrbo side ******* is not feeding my max ***** count to Vrbo so the city will not sign off on my property.Either way I am being ****** by ******* right now. This can be a HUGE legal issue. I am losing $1000 per day on this listing.

  • Initial Complaint

    Date:07/31/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to a software service based on a false promise made by their sales associate. After i had invested time and effort into setting up the software, they casually informed me that they would not be honoring that promise. They had promised to offer me two separate booking websites for my rental properties that are in two different states. I spoke to someone named ******* who had made repeated sales calls to my cell phone, and I told her that this was one of the reasons I had not subscribed to their software. She assured me they would give me two sites if I subscribed. After I had paid for a year subscription and invested time and effort into setting up the software, the company informed me that the would not give me two websites. When I protested, they offered to do it for just the first year, but after that I would have to pay for two subscriptions to get what they had promised me. They said if I didn't like it, I could just cancel and they'd give me a refund.Many people would have just paid them, because you spend a lot of time to try to learn the software, enter all of your information, set up integrations, etc. They have nothing to lose by making false promises and just refunding you if you choose to leave when you learn the truth. I took the refund, but now I have to start over with new software, and the automation that I was seeking is further delayed. This was very shady.

Lodgify.com is NOT a BBB Accredited Business.

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