Complaints

This profile includes complaints for Nissan of Meridian's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nissan of Meridian

  1106 N Frontage Rd Meridian, MS 39301-6148

  
• 

  Nissan of Meridian

  1200 N Frontage Rd Meridian, MS 39301-6149

  
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  Nissan of Meridian

  PO Box 111 Meridian, MS 39302-0111

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 28, 2022-- the car was taken to the dealership in Meridian MS- for a diagnostic evaluation of the air blowing hot air/ not cooling. After 2 hours I called to check the status of the vehicle and spoke with ****** ******* who informed me that they could not determine the cause of the car not cooling. In addition, he also informed me they had put a sensor in the car trying to see if that was it but did not fix the problem therefore it would need additional diagnostic studies. I never authorized putting a sensor or any work dealing with the sensor or the harness. I paid $85 for that visit. Please see the attached receipt and documentation from Nissan in Meridian. The only way Nissan in Meridian was able to test the sensor was to cut the harness.
  
  On, October 5 the car was taken to **** ******* ****** in Jackson MS. Upon evaluation of the car, per ****** *****, Service Department at the Nissan in Jackson-- the harness and wiring to the ambient sensor was cut and tapped back together. In addition, the wires were not put back together incorrectly. They were "backwards, all turned around and messed up". He also informed me that due to the wires being cut my extended warranty would not cover the repair.
  
  I have an extended warranty on the car through Max Care/Care Max--- car max would not cover the repair due to the fact Nissan Meridian cut the wiring and harness. If Nissan Meridian would not have done this unauthorized cutting of harness, manipulation with the harness and cutting of the wires, the repair would have been covered. Therefore, I had to spend $810 out of pocket for the repair. Please see attached receipts.
  
  I am requesting full reimbursement of the $810 for the repair of the vehicle due to the error of Nissan Meridian location.

  Business Response

  Date: 10/24/2022

  The customer’s car had a code for an ambient temperature reading of -22 degrees.

  The tech replaced the sensor with a new sensor to see if the sensor was bad and with the new sensor, the temperature still read -22 degrees.  The tech removed the new sensor and replaced with the old sensor since the new sensor did not correct the problem.  Wires do not have to be cut to switch sensors.  The wires are plugged into the sensor.  There are only two wires going to the sensor so it is hard to understand how they could be “backwards, all turned around and messed up”. 

  The tech removed the tape that keeps the wires together to look at the wires to check for a break in them in an area that is common to have breakage.  He did not find any breakage and did not repair any wires.  He taped the wires back together and told the customer there would need to be further diagnostics done because there could be a short in the wiring harness.  The customer chose not to have this done.

  Nothing was done at Nissan of Meridian to void the warranty.  The customer states that she did not authorize “putting a sensor or any work dealing with the sensor or the harness.”  The diagnostic needed to evaluate the issue with the -22 degree reading is checking the sensor and the wires. 

  When the customer took her car to **** *******, it still had the ambient temperature reading of -22 degrees.  So, it had the same problem it had when she brought her car to us.  **** ******* charged her $695 to find the problem in the wiring.  The customer did not want to pay additional money for us to find the problem.