Reviews

Review Details

• Review fromAngela W

  Date: 08/26/2024

  1 star
  My car stops on 8/7/2024, so I had it towed to this dealership, worst choice I could have ever made. I have a warranty still on the vehicle, the car has been in the shop going on 3 weeks because the people running this dealership has no ideal how to conduct business. I have reach out to the service manager several time for an update and each time I am told that he is waiting on a respond from the warranty department and that he done his job. I have asked if he could contact warranty to find what's going on or give me a person and number so I could find out. Make a long story short, **** *****, service manager would not corporate and come to find out the information was submitted to the wrong place. Now I will continue to be inconvenient, God knows how much longer, because things were not done correctly AGAIN! All he had to do was reach out and communicate which is part of any one's job dealing with the public.

• Review fromWendy D

  Date: 10/05/2023

  1 star
  My husband and I purchased two brand new RAM 2500s from this dealership and had a great experience. When we were in the market for a used work truck, we wanted to give them our business once again. It was and still is a nightmare 10 MONTHS LATER. In December of 2022 we received a call from the salesman we were working with that there was a 2019 RAM 3500 with approx. 25,000 miles on it. It was just what we were looking for, did our due diligence, and purchased the truck along with the remaining manufacturer's warranty, an additional warranty through Mastertech, and a few "We Owe's" from Mac Haik. On that We Owe form, they were to repair the tailgate, passenger door, replace the backup camera, and a few other items . We were told it would take a week to repair the tailgate. The excuses and delays began. Long story short, it took over a month to get the repairs made to the tailgate and passenger door after we were told it would take a week. Once those repairs were made, they still had to order the back up camera, that would take another three weeks. Once they received the backup camera, we were told it would take one day to install. We had to call them for an update. Camera was still not working and they would have to order more parts. New parts come in and they still cannot complete the install, new camera doesn't work. After much investigating by their service department, we get a call stating that the truck has a plethora of problems, will need a new engine among many other items. They clearly stated that the truck went through a thorough inspection prior to being placed for sale. Warranty companies will not take care of the repairs. We reached out to GM and Sales Manager to discuss how they were going to make this right. They will not return our calls. We go into the dealership to speak to them. We were told there would be a meeting and they would call us. NO ONE CALLED! We had no option but to take legal action. They have zero integrity.

• Review fromJaylon B

  Date: 10/02/2023

  1 star
  0 out of 0
  This is by far the worst experience of dealer ships I’ve dealt with, and this is my first one . Back in august I left a review in hopes of Mac Hailks Flowood to get it together as a TEAM . After notifying the used car manager that I’m getting my attorney involved , my car was ready for pickup a week after. I got the car June 2nd, July 5th the car completely stopped, got a new battery ( pov teddy) July 15th, the car jerked and stopped on I-55 while going 80mph. I’ve been in contact with the owner, used car manager. They finally gave me a lender vehicle three weeks after . July 15- September 26 , 2023
  Getting into my car to find that the check engine light was on, a black sticky substance was all over my ceiling, my radio didn’t work, and my left headlight is out (wiring) . These things was certainly working when the car arrived , and the black tar like substance was not on my ceiling. I ask my service advisor, (***** ***** ) to get those things checked out and to get my ceiling cleaned up, and could I have the name of the man who’s worked on my car . “ He’s probably out on lunch” it was 12:25ish . I express to the manager, owner & etc. that I’m a traveler, worker, student , etc. so if this car can’t hold up, I would like a newly used one . “ You got in by the skin of your teeth with your credit score, so it’s gonna be hard to get you into something else unless you have a co-signer .” I didn’t have a co-signer when I came in, so I shouldn’t have a co-signer leaving out .
  Repairs - 1,135.55
  -Starter
  -Battery ( a brand new battery has been put in on July 6, 2023) 
  -Neutralizing flip switch 
  -PCM
  Don’t get in the business of selling cars if it’s truly not your passion, leave the lemon selling, bad cars for the low life dealerships.

• Review fromCody H

  Date: 12/07/2022

  5 stars
  I have ordered and bought several vehicles from Mac Haik in Flowood, and have loved my experience with them! They were always very friendly and helpful, never had a bad experience over the years, and will probably by every vehicle I own in the future from them. Great sales staff, Strait foreword managers, and a quick and thorough would highly recommend them to friends and family!!! Great Dealership 10/10