Business ProfileforMac Haik Flowood Chrysler Dodge Jeep Ram

My husband and I purchased two brand new RAM 2500s from this dealership and had a great experience. When we were in the market for a used work truck, we wanted to give them our business once again. It was and still is a nightmare 10 MONTHS LATER. In December of 2022 we received a call from the salesman we were working with that there was a 2019 RAM 3500 with approx. 25,000 miles on it. It was just what we were looking for, did our due diligence, and purchased the truck along with the remaining manufacturer's warranty, an additional warranty through Mastertech, and a few "We Owe's" from Mac Haik. On that We Owe form, they were to repair the tailgate, passenger door, replace the backup camera, and a few other items . We were told it would take a week to repair the tailgate. The excuses and delays began. Long story short, it took over a month to get the repairs made to the tailgate and passenger door after we were told it would take a week. Once those repairs were made, they still had to order the back up camera, that would take another three weeks. Once they received the backup camera, we were told it would take one day to install. We had to call them for an update. Camera was still not working and they would have to order more parts. New parts come in and they still cannot complete the install, new camera doesn't work. After much investigating by their service department, we get a call stating that the truck has a plethora of problems, will need a new engine among many other items. They clearly stated that the truck went through a thorough inspection prior to being placed for sale. Warranty companies will not take care of the repairs. We reached out to GM and Sales Manager to discuss how they were going to make this right. They will not return our calls. We go into the dealership to speak to them. We were told there would be a meeting and they would call us. NO ONE CALLED! We had no option but to take legal action. They have zero integrity.