Complaints

This profile includes complaints for Stampede Ranch & Farm's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Stampede Ranch & Farm has 2 locations, listed below.

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  Stampede Ranch & Farm

  1715 S Madison St Ste H Webb City, MO 64870-3044

• 

  Stampede Ranch & Farm

  7914 W Dodge Rd PMB 251 Omaha, NE 68114-3423

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased meat and seafood from this company. It’s literally the worst meat I ever ate . I can’t get a phone number from there Website I found a e mail address and sent 3 e-mails . They still haven’t responded . You can’t leave a review on there website. I believe this is a huge Scam .

  Business Response

  Date: 10/26/2022

  Hello ******

  We have several ways to reach us. Our customer service email that can be found on our Facebook page and on our website, there is also a chat now feature on our website that can get you in touch with our customer service team. Facebook messenger is also another way to contact our company to get in touch with someone. We are not in the business of scamming people, and we apologize that you feel that way. We do our very best to provide nothing but the best service and product to our customers. 

  In order for a refund to be considered proof of purchase must be provided.

  I have provided our refund policy below that is also outlined under the tent on our menu and pricing sheet. 

   

  All
  of our customers are asked to inspect all meat, seafood, and poultry products
  at the time of purchase. 
  At
  Better Beef Brands, our approach to credits and returns has remained simple and
  aimed at unquestionable customer satisfaction. We ask, as part of our
  cooperative commitment and dedication to improving consumer food safety that
  our customers work with Better Beef Brands to continue our commitment and
  dedication to consumer food safety. 
  Our
  return policy after time of purchase is limited due to the perishable nature of
  our products and our dedication and commitment to consumer food safety. 
  Our
  return policy that can be found on the menu sheet posted at every location is
  as follows:
  "Meat
  products may only be returned on the DAY OF PURCHASE. With a proof of purchase
  / receipt.
  The
  item must be unused, in its original packaging, sealed and frozen.
  No
  products will be returned due to change of mind.
  Please
  check your items against your receipt BEFORE leaving the premises. No Claims
  will be considered thereafter. 
  It
  remains the sole discretion of Better Beef Brands to replace, refund, or reject
  any return. 
  Keep
  Health, Stay Safe"
  An
  Item may be considered for return after purchase ONLY if it meets the important
  following food safety guidelines:
  TIME
  Make
  all returns & credit requests within these time frames:
  Frozen items – 24 hours
  
  TEMPERATURE
  Frozen items must be stored appropriately at -18oC or less.
  PACKAGING
  Products are returnable for full credit only when they are in the original
  package free of markings or damage.
  OUR
  PRODUCT RETURN & CREDIT POLICY DOES THE FOLLOWING THINGS:
  Ensures product consistency and quality.
  Ensures that product is handled in line with Food Safety Regulations.
  Controls product returns so that any unfit product is channeled correctly
  At
  Better Beef Brands every customer is a valued customer.