Complaints

This profile includes complaints for Total Access Urgent Care, PC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Total Access Urgent Care, PC has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Total Access Urgent Care, PC

  13861 Manchester Rd Town and Country, MO 63011-4503

• 

  Total Access Urgent Care, PC

  3871 Mexico Rd Saint Charles, MO 63303-3042

• 

  Total Access Urgent Care, PC

  2060 Hampton Ave Saint Louis, MO 63139-2903

• 

  Total Access Urgent Care, PC

  1890 Wentzville Pkwy Wentzville, MO 63385-3817

• 

  Total Access Urgent Care, PC

  1090 N Highway 67 St Florissant, MO 63031-4720

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited a TAUC for the first time in September, 2025, regarding a possible health issue. The location i went to didn't have the equipment needed to test me. I was given an appointment at another location to have the test 2 days later. I paid a $30 copay at the first visit and was advised I didn't owe anything for the second visit because it was a continuation of the first visit. To my surprise, yesterday, October 17, another $30 was debited from my checking account without my knowledge. I called he billing department and now am waiting 8-10 days to have this issue resolved. My complaint is that **** took money out of my account without advising me I even owed anything.

  Customer Answer

  Date: 10/22/2025

  Hello. Thank you for your immediate response.  I have spoke with a employee who was completely understandable.  She transferred me to another very helplful employee.  They have escalated my complaint and i expect to hear back from them by the end of tomorrow. Apparently I signed a form that allows **** to take up to $150 using  my form of payment from the initial copay.  They have removed my fop from their records & are working on my refund.

  **** Czapla ******

  Business Response

  Date: 10/24/2025

  We have spoken with patient and this was resolved. 

• Initial Complaint

  Date:09/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to **** in **************** in 2024 for *******************, dizziness and a severe cough. Diagnosed with walking pneumonia. Provided active insurance, paid a co-pay, issued 2 breathing treatments and a Rx for a z-pac (at a later time) and left. A few weeks later, I get a text saying I owe $200. Confused, I respond via phone. No answer. Reach out via email. No reply. Try to create an account to pay. No confirmation email. Try to contact them again via phone. No answer. No return call. No letter or active way to contact the billing department to clear this up. Now I see that it's been placed in collections with MCA for $436.61 with an initial amount being $349.29 plus an $87.32 service fee. This is nonsense. I did my part and my insurer at the time, AETNA, was billed during check in as the receptionist was able to find my active policy during that time. Their patient portal didn't work without an account number. Since I didn't recieve a letter, I don't have an account to refer to. Please correct this error.

  Business Response

  Date: 10/06/2025

  We have reached out to the patient and are awaiting a response.

• Initial Complaint

  Date:09/16/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband was diagnosed with mantle. Cell B lymphoma end of 2022 and is currently not in treatment, but is being monitored every six months with bloodwork and *** or CT scans.He was having very sharp pains in his side and decided he should go to ER or total access care to make sure something wasnt going on. When the ** read his CT scan to us, she indicated that there was no abnormality in his pelvic region, specifically his pelvic lymphadenopathy. How can this be when he has lymphoma and we have been monitoring growth in the lymph nodes since 2022!?When we asked about this, the ** on staff reached out to the doctor *** wrote the report and the new report was completely changed.

  Business Response

  Date: 09/24/2025

  We have reached out to patient and explained that this will be followed up on with the staff, and appropriate action taken.

  Customer Answer

  Date: 10/01/2025

  Complaint: 23890822
  
  I have reviewed the business' response and am rejecting it because: Total Access Care contracts out their CT scans to be read by an off-site Medical Company and as far as I know this company nor the management of *** has been made aware of their error.  The response from TAC that the patient has been reached out to, has not happened either.  In fact, I have unsuccessfully reached out myself to TAC.  On the day of CT, we needed to leave and left a note with the front desk staff for the *** *** Day, to contact me.  When I didn't hear back, I called the next day and spoke with someone to relay the message for a phone call as well.  I have never been contacted by anyone.  
  
  
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place has gone down hill so bad. Check in was good and ladies up front very nice! Whole new crew of ladies in the back that has no idea whats going on and how to run it. Explained very thurly about what was going on and they still were very confused about it. Overheard the whole conversation of her telling the whole office my issue while the provider just sat back and fused about it saying I think he may need a clinic. I literally heard the whole conversation before they even walked in I knew what she was gonna say. This place isnt what it used to be this *****. I was always able to come here no matter what it was and get treated these women gave me cream and sent me about my day. Not to mention an older lady next door to me having an issue got so frustrated she left and went to the *** And they laughed and said well you shouldve went to your doctor first anyway & shrugged it off. Kept talking about her. This place isnt what it used to be messy,unprofessional & they dont know what the h*** they are doing. Check in was the only thing good about my visit. Safe to say Ill never be back ?? . $150 because I forgot my insurance switched over so uninsured to get seen was $150.

  Business Response

  Date: 09/24/2025

  We have reached out to the patient for resolution and await their response.

• Initial Complaint

  Date:09/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the ******* location on July 30, 2025 was billed for a covid test. Although I had many test done, a covid test was not performed on me. I contacted my insurance company ***** and they do not cover covid test. I got a bill for $150.00 and i called ************** several times and keep getting hung up on. I keep getting charges on my credit card.

  Business Response

  Date: 09/15/2025

  We have attempted to contact the patient and are awaiting a response.

• Initial Complaint

  Date:08/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was treated at **** on 03/03/2025. I did not receive any regular statements. On 06/09/2025 I received a letter labeled Final Statement Before Further Actionthis was the first and only bill I ever received from TAUC (showing $200 due). Because this was presented as a final notice without prior bills, I disputed the charge in writing on 07/15/2025, requesting (1) an itemized statement, (2) a mailing/notice history, and (3) a pause on collections. My dispute was delivered to ***** Nashville billing address on 07/20/2025 via **** with Signature Confirmation (tracking 9410 8361 0619 3275 1609 38, signed by S *******).TAUC never responded to my dispute. Instead, on 08/27/2025 I received a collection notice from *****************. (Ref #*********), claiming $216.00 and showing a different accounting ($296 initial + $36 fees - $116 credit). This conflicts with ***** $200 final statement. I should not have been sent to collections while my written dispute remained unresolved, and I still have not received the basic documentation I requested.

  Business Response

  Date: 09/04/2025

  We have reached out to the patient and are awaiting a response to go forward with resolution.

  Customer Answer

  Date: 09/04/2025

  Complaint: 23808770
  
  I have reviewed the business' response and am rejecting it due to the company has not reached out with a resolution.  I spoke with ****** on 08/28/25 after leaving a ****** review prior to the BBB response and she stated that she was forwarding my information to the correct person but, I have yet to hear back from that person with a resolution to the complaint.  They may reach out via email, call or text.
  
  
  
  Sincerely,
  
  ***** *************

  Business Response

  Date: 09/15/2025

  We attempted to reach the number on file a second time, and await the patients response.

• Initial Complaint

  Date:08/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to a Total access urgent care on july 3rd of 2025, and was told to pay $50 for my care upfront. I paid in person. Over a month later on August 8th, another 150$ was charged to the same debit card. I have not received a bill in the mail, have not received an email, and was not informed during my visit that I would be charged a second time for more money than I was informed my visit would cost me upfront. The only cost I had discussed was $50 upfront at the time of the visit.

  Business Response

  Date: 08/20/2025

  We spoke with patient and this is now resolved.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/13/2024 05/05/24 My Credit Card was charged and cleared after ***************** paid there portion but BEFORE ******** paid their portion. Once Champ VA paid there wasn't anything owed. I am owed a REFUND by TAUC for $400.00 in Total. NO I do not want this put on my Account. I want a FULL Refund issued by check to my mailing address. They admit to owing this but have told me that payment posting has to take place and they have no idea when that will be.

  Business Response

  Date: 06/27/2025

  We were able to review and resolve this complaint for the patient. The patient has been notified that a refund will be issued via check as requested.

  Customer Answer

  Date: 06/30/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution- AS LONG as they do process and mail the refund as promised by TAUC on a phone call at 2:30 PM on June 27th. 
   
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/20/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/29/2025 I visited Total Access Urgent Care located at ******************************************************************* I registered myself and my son following a car crash we were involved in on 04/28/2025.During my visit I paid $50.00/each for myself and my son, as well as for a prescription. On 06/20/2025 at 4:45 AM I received two ************ notifications that TAUC charged me $150.00 (totallying $300.00). At 9:12 AM I called ************ about the double charge. I was told the charges were pending and to contact Total Access Urgent Care to verify the charge(s). At 9:32 AM I called ************ (Total Access Urgent Care - ********, **) followed the prompts to the billing department. A female (Asian) representative stated I should have only been charged one fee of $150.00. I requested she send an email verifying that information. The female representative confirmed my gmail account and stated I would receive an email from Total Access Urgent Care. At 1:43 PM I recontacted ************ and followed the prompts to speak to an onsite representative. I explained to the representative my earlier conversation and again requested an email verifying I should have only been charged one fee of $150.00. The representative gave me the number **************. I called that number at 1:47 PM I received an automated service. I requested an itemized bill be sent to me. I contacted ************ and I was told I have to wait on the pending charge to post before I am able to dispute it.

  Customer Answer

  Date: 06/23/2025

  I've included the invoice/bill from services on April 29, 2025. I, nor my son, have visited any TAUC since April 29, 2025. I have not received any additional bills from **** and have not authorized TAUC to access my debit card. I was not at **** on June 20, 2025. I did not authorize TAUC to access/charge my debit card on June 20, 2025. 

  Customer Answer

  Date: 06/23/2025

  On June 20, 2025, I requested TAUC to send me an itemized bill justifying the $150.00 double charge. To date, I have not received any email or invoice showing why I was charged $300.00 well over a month after receiving services. 

  Business Response

  Date: 07/07/2025

  We have attempted to reach the patient and are awaiting a response.

  Customer Answer

  Date: 07/08/2025

  Complaint: 23497687
  
  I have reviewed the business' response and am rejecting it because: On 07/08/2025 I received a voicemail message from Izzy (TUAC billing). I called ************ and did not receive a response. I called on 07/08/2028 and left a message, this time leaving my name and call back number. 
  
  
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband, ******* John ****** received care at the Total Access Urgent Care in ********** ** on 8/11/2024 and 8/12/2024. We received accurate invoices for each service and were informed of the billing policies for making payments. Between 8/25/2024 and 2/13/2025 we made regular payments totaling $282.44, which was $25 excess of the balance due. During this time, we received little to no communication from Total Access about our current balance. At times, my husband would receive a text message with outdated information about our balance, making it difficult to know what we owed. On 3/3/25 my husband received notice from ****************** debt collector alleging we needed to make an immediate payment of $71.08 to avoid unknown repercussions to our credit. We made the payment immediately. Afterward, we tallied up our total amount paid to Total Access and realized we had incorrectly been sent to collections and had then overpaid Total Access by a total amount of $96.08. On 3/3/24, we waited for more than an hour on hold with Total Access Urgent Care's billing department and were assured we would receive a refund for this amount within a few business days (Call Ref# S3325). We never received that refund. My husband has called back on several occasions and each time has been promised the refund to our HSA card ($25) and check ($71.08). On 3/21/25, we spoke with ***** ***** who is the ******************** Representative (REF# xdt MO001-P738396). She promised to personally see that our refund was fulfilled. My husband has attempted to contact ***** directly since 3/21/25 and has been ignored. As of today, 5/12/25 we have yet to receive a refund of $25 or $71.08 totaling our full refund owed of $96.08 for overpayment of services. I have attached supporting documentation including a log of all payments, email correspondence, exports/screenshots of payments leaving my accounts, etc. Should you need additional documentation, we are happy to supply it.

  Business Response

  Date: 05/15/2025

  The patient was contacted and resolved per patient's request.

  Customer Answer

  Date: 05/19/2025

  We were contacted by the company, but the refund has yet to post to our account. I will mark this as resolved/accepted once I see the refund on my card. Thank you for your assistance.