Business Profile
Urgent Care Clinic
Total Access Urgent Care, PCThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Total Access Urgent Care, PC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.27/5 stars
Average of 26 Customer Reviews
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Review fromKathy C
Date: 10/09/2025
Absolutely do not use this facility! Not an accredited BBB company. Charged me $150 for my visit that they have you sign to keep on file .When I asked what I was signing they said they were keeping credit card on file, I said absolutely not. Well they did and charged me $150.00 when I had no balance. Their excuse was ************ did pay and I told them how can you legally do this ! Well going to my bank then calling BBB, then next step will be small claims court. TRIED TO CALL BILLING WITH QUESTIONS and you get an automated service. The MEDIA is the best way to tell others not to use this business especially when ITS NOT BBB ACCREDITED!! Shame on this SCAM OF A BUSINESS!!!!!!Total Access Urgent Care, PC
Date: 10/15/2025
*****, thank you for speaking with me today and please don't hesitate to reach out for any future questions or concerns.Review fromTa'Rhonda B
Date: 10/07/2025
I am being billed for service that I already paid for. They took the payment off of my credit card and said they cant find it. I have provide proof that I paid it. The nerve. Bad bad business.Total Access Urgent Care, PC
Date: 10/10/2025
Ta'******, thank you for your feedback. At Total Access, we take patient feedback seriously. If you have a moment and would like to discuss your feedback further, please reach out to ****, Patient Experience Coordinator, at **************. Thank you.Review fromCasey G
Date: 09/24/2025
Be very careful with this business. If you use a debit or credit card at their location, even to purchase prescriptions, they will keep it on file and charge it without your permission. We had this happen to us after purchasing an antibiotic at one of their locations. They charged our account about a month later without ever sending a bill or communicating that they were going to do this. The only thing I signed while I was there was a hipaa privacy statement. I never agreed to this charge that came out of my account, and I have yet to recieve an explanation as to what it is even for.Total Access Urgent Care, PC
Date: 10/02/2025
*****, thank you for your feedback. At Total Access, we take patient feedback seriously. If you have a moment and would like to discuss your feedback further, please reach out to ****, Patient Experience Coordinator, at **************. Thank you!Review fromVergena H
Date: 08/13/2025
I chose this location because they do X-rays and CT scans. They did a good job . I paid my co-pay and paid for the medication they prescribed. That was on June 24, 2025. When I looked at my bank account, they took out $60 on July 14 2025 and then another $60 on August ****** without my authorization. Be aware of your account when you visit this place. Ive called the supervisor to no avail for two daysTotal Access Urgent Care, PC
Date: 08/20/2025
*******, thank you for your feedback. At Total Access, we take patient feedback seriously. If you have a moment and would like to discuss your feedback further, please reach out to ****, Patient Experience Coordinator, at **************. Thank you!Review fromAndie P
Date: 07/02/2025
They keep billing me even though I have paid them.Total Access Urgent Care, PC
Date: 07/07/2025
Andie, thank you for your feedback. At Total Access, we take patient feedback seriously. If you have a moment and would like to discuss your feedback further, please reach out to Izzy, Patient Experience Coordinator, at (314) 373-5748. Thank you!Review fromAshley B
Date: 06/11/2025
I wanted to share feedback about my visit on Monday, June 9 at your Olive location. Unfortunately, the experience was disappointing due to the unprofessional and dismissive behavior of the physician I saw that day.I came in for a workers compensation visit. The claim information had been sent to your office ahead of time, and no issues were raised prior to or during check-in. Everything appeared routine until I was in the exam room and overheard the physician in the hallway, speaking loudly in front of other staff and patients. He said he wasnt going to complete the forms, wasnt going to see me, and that I should go elsewhere if I wanted to be treated. This happened before he even spoke to me.When the tech came in to explain, I mentioned I had an approval letter from the insurance provider. Shortly after, the physician entered the room with someone I believe was a scribe, neither of whom introduced themselves. He said, Are you going to move from the chair to the exam table so I can look at your knee?I declined, since the purpose of the visit was to establish care and have a physician assume the role of primary treating doctor for the claim. He refused, stating he wasnt an orthopedist, which is inaccurate. The insurance provider confirmed general practitioners typically assume this role, not specialists.Once he said he wouldnt take on that responsibility, I said I couldnt proceed. He interrupted, saying So youre refusing care, which wasnt true. I clarified that I couldnt be treated by someone unwilling to fulfill the visits purpose.I later overheard him again at the front desk, repeating that I refused care. I corrected him, because that mischaracterization matters. The visit didnt fail due to confusion. It failed because of how rude and unprofessional he was.This could have been a routine appointment if handled respectfully. I hope steps are taken to prevent this from happening to others.Total Access Urgent Care, PC
Date: 06/16/2025
******, thank you for your feedback. At Total Access, we take patient feedback seriously. If you have a moment and would like to discuss your feedback further, please reach out to ****, Patient Experience Coordinator, at **************. Thank you!Review fromTony S
Date: 04/22/2025
Received stitches for a cut and was told by staff that there would be no charge for my return visit to remove, Upon arrival for removal 5 days later, there was no paperwork exchanged, nothing to indicate that they were planning to charge me yet again for a procedure that I was promised was included in the original charge.On top of whatever physical pain you may be experiencing, expect deceptive billing practices and unbundling of services from TAUC to augment your agony. Thank you for a memorable experience!Total Access Urgent Care, PC
Date: 04/25/2025
****, thank you for your feedback. At Total Access, we take patient feedback seriously. If you have a moment and would like to discuss your feedback further, please reach out to ****, Patient Experience Coordinator, at **************. Thank you!Review fromPatrick C
Date: 03/19/2025
Horrible billing department.. will come after you and your account even when your insurance paid 100% of bill already. Got full payment from insurance and over paid by me by another $225 because they pulled it from my bank account because of no payment even though they have been paid in full already Called several times with no response.Total Access Urgent Care, PC
Date: 03/21/2025
*******, thank you for your feedback. At Total Access, we take patient feedback seriously. If you have a moment and would like to discuss your feedback further, please reach out to ****, Patient Experience Coordinator, at **************. Thank you!Review fromKristen P
Date: 03/18/2025
Avoid this place like the plague! The care I received was good, but after the billing issues Ive encountered, I will no longer use this business for my urgent care needs. I paid my bill immediately upon receipt, but I keep getting additional bills and text messages for payment even though the balance has been paid in full. Ive called multiple times. After the first call, I left a message after bring on hold for forty-five minutes; my call wasnt returned, and I continued receiving bills for the amount already paid. I tried calling on another occasion, and after being on hold for thirty minutes, I selected the option to have a representative call me once my place in line had been reached, but I never received a call back. Additionally, *** sent two emails to the billing department with the receipt of payment, but I did not receive a response, and I continue to receive bills for an amount Ive already paid. I even stopped by the **** location I was seen at to try and talk to someone about my billing issue, and they no longer have an in-house billing person, so nobody there could provide assistance or even confirm that they received my payment. I paid my bill in a timely manner, but I keep being asked to pay the same amount. I dont want this affecting my credit. Who knew it would be this hard for **** to realize they have received my payment. Ive been a patient there for years, but I will not return again because its clear to me now **** does not give much care to the overall patient experience.Total Access Urgent Care, PC
Date: 03/22/2025
*******, thank you for your feedback. At Total Access, we take patient feedback seriously. If you have a moment and would like to discuss your feedback further, please reach out to ****, Patient Experience Coordinator, at **************. Thank you!Review fromKathy L
Date: 02/24/2025
I made appt they texted me they were running 30 min late. I arrived they said only 1 ahead of me. Two people came in that didnt have appts and said they needed to see someone asap. Unreal!!!! I waited in lobby 1 hour 15 min until I got taken back to a room and Im still waiting. It is Total Access on Manchester and I will never come back. Why make appt. people have learned to complain so they dont have to waitTotal Access Urgent Care, PC
Date: 02/25/2025
Thank you for your feedback. At Total Access, we take patient feedback seriously. If you have a moment and would like to discuss your feedback further, please reach out to ****, Patient Experience Coordinator, at **************. Thank you!
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