Business ProfileforTop Tier Kitchens & Baths

Top Tier Kitchen and Bath finally responded to fix a warranty issue after about 3 years. They came back out to replace a wall panel, and replace a floor tile that they broke the last time they were working on my bathroom. The repairman was here for several hours, and there were several loud banging sounds from told being dropped in our tub. I stepped to check to see if there was damage while the repairman was outside. I did not see anything at the time. A week later. We scrubbed our acrylic tub with the approved cleaner and a microfiber towel. Then... we found the damage done because the white caulking that covered the damage, was removed. After confronting the owner with the damages. He refused to believe/acknowledge that the repairman would/could have had any tools that may have caused any damage to the tub. According to ***, the wall panels that are"glued" to the wall, so not require any tools to remove, or reinstall. The contractor glue that holds the wall panels, doesn't require any tools to remove from the plywood. This can all be done without the assistance with a tool. When asked about a possible warranty claim. We were told that he would not be filing any warranty claim unless e can prove that his repairman caused the damage. As recording in bathrooms is illegal..... This is something that is not "PROVEABLE" per the owners requirements. There was 2 years time that passed between the initial warranty claim, and the actual repair. I don't believe that I should have to pay for warranty repair, repair, or suffer damage from a repairman attempting to resolve warranty work and causing damage that was not there before. By refusing to at least file a warranty claim, they have breached the terms of their own contract.