Business ProfileforMotorush Auto LLC
At-a-glance
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Business Details
- Location of This Business
- 23478 Hall Rd, Sedalia, MO 65301
- BBB File Opened:
- 9/12/2022
- Additional Contact Information
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a twofold complaint. I purchased a car on Dec. 8 and was told that nothing was wrong with it and it just had a rear bumper accident but it was fixed. We bought it. He said he had to send the title to Jefferson City and then it will be mailed to me. On the way home, it felt like something was loose, so we texted him. He said it's just a loose play in it, there is no problem with it. We said ok. A day or two later it started smoking so we took it to a mechanic and they showed us what was wrong. It came to $2185. We were a little upset about this. We texted him again, three weeks went by then we hear from him and he said he was out of the country. We told him what happened and he said I would have had it fixed it for free if he had known about it. We are waiting on the title. We had a temp tag until January 6th and we told him we still don't have the title. About the title, he said we have the title at the office. He said he will mail it to us. I told him he needs to overnight the title because the temp tags are going out soon. He said he would do this. I called back and he said he mailed it. I asked which carrier did he use and he checked with someone in the office. We believe he never mailed the title to Jefferson City.
I would like the title to the car sent to me immediately and reimbursed for the car repairs we paid for - $2475.00.
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