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Business Profile

Radon Testing

Metro Radon Control of St. Louis
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    last year around September, I paid $800 to metro radon stl to do the mitigation system. According to what they said, after the mitigation, the radon should below 1, but weather changing maybe affect it.

    9/11/25 I suddenly found the radon is over 4.0. I left msg to their website and email the installer, but they did not care. A person said he would come and said he came, but he never talked to me never replied to me, never followed up with me, I even did not know if he came or not.

    10/26/25 the Radon is 7.6.

    That is definitely somthing wrong even it rains.

    Please see attached pics showing the radon never lower than 1.

    Business Response

    Date: 10/27/2025

    Attached are documents providing the full email exchange of events and our 5 year warranty.  At no time did anyone from Metro Radon provide documentation or verbalize a guarantee of levels being below 1.0 Pci/L.  It is standard industry practice and EPA standard to keep overall levels below 4.0 pCi/L.  

    We have had multiple conversations, email included, that when we have weather events, temporary spikes can happen as you can see on the OCT 25/26 graph provided by the homeowner.  But you will also see that the entire month prior picture of 9/26-10/26 the levels were indeed below 4.0 pCi/L.

    I originally tried to explain this and the homeowner was still uncomfortable.  So out of good faith I personally went back to their home and installed a larger fan (as stated in email)at no cost even though levels were below 4.0 pCi/L and my warranty was being honored.  

    It is not factual to state “no one cares or came out”

    We install RadonAway RP 145 fans as our standard.  I returned to replace with a larger RadonAway RP 265 fan.  That is the fan that is there now at the home.

    All EPA standards and recommendations call for overall readings below 4.0, not 1.0.  All research will also directly state that temporary spikes can occur with uncalm weather conditions.  Just by looking at the graphs provided by the homeowner you can clearly see that is the case as our area had storms the entire time of the 10/25-10/26 snap shot.  



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