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Business Profile

New Books

Audiobookstore.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Books.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son, REMOVED, purchased a $100 gift certificate from this website, Audiobookstore, as a Christmas gift to me. A this point in time, I have been unable to use this gift certificate. After weeks of having my email blocked making it impossible to change my password and access the website, Audiobookstore.com won't allow me to use my gift certificate, and refuse to communicate with me by blocking my IP address on their chat service, keeping their customer service number on perpetual out of service, and ignoring my emails.

    Customer Answer

    Date: 08/12/2024

    MY complaint has been resolved.

  • Initial Complaint

    Date:07/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a gift certificate for AudiobooksSTORE.com. they will not let me redeem the certificate without providing a credit card number, which is totally unnecessary.I do not want to pay a monthly fee.

  • Initial Complaint

    Date:04/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an audio store as a one-time-only purchase. I just realised you have been charging monthly for 3 months. Very unhappy to be scammed by your company. Can you please refund 2 months? I live in REMOVEDbut when filing this complaint they would not let me change countries. My address is:REMOVED

  • Initial Complaint

    Date:02/17/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December I placed an order for a $50 credit gift card. When I received my REMOVEDstatement there was a charge for $150. There was no way on the website to make that mistake. I have tried for a month and a half to obtain satisfaction from this company. I filed a dispute with my credit card company and Audiobooks told me that they would not refund my money until I dropped the dispute  I had with REMOVED. I did and they have not dropped the charge. I am going to contact the REMOVED and if necessary I will file legal action in the appropriate county too. This is obvious fraudulent activity.

    Customer Answer

    Date: 08/12/2024

    My complaint has been resolved.

  • Initial Complaint

    Date:01/30/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    AudiobookSTORE.com has charged me a monthly fee of $7.95 for several months even after cancelling my credit card and getting a new one. I have never used this website to purchase anything but somehow my card keeps getting charged as if they do not just have card information but bank account information. I do not know if this is a scam pretending to be this buisiness fraudulently or if this buisiness is secretly charging people these monthly payments. I have found MANY online reviews with people stating the exact same issues and when expressed to customer service the problem goes unresolved and charges continue even after reporting to their personal banks as fraud. I do not have statements from the first instance form when I noticed the charges as I thought it would have been resolved after changing credit cards. I do have a proof of at least one charge (the most recent when it happened again). I just want them to stop charging me and never charge me again as I have NEVER used this site and it is flat out theft

Audiobookstore.com is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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