Complaints
Customer Complaints Summary
- 44 total complaints in the last 3 years.
- 32 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**************************************
Business Response
Date: 08/08/2023
Good morning,
I see that your account was placed in our office on 2/24/23. I apologize but i do not see when a previous request was made. However, i have submitted your request and the information will be sent to the address we have on file for you.
Sincerely ,
***************************
Initial Complaint
Date:06/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because:I would like a clear response. Was this removed from all 3 credit agencies?
Sincerely,
****** ******Business Response
Date: 06/29/2023
Good morning,
Please accept this as a response to complaint ********-*****. InDebted does not report to the credit bureaus. Any questions or concerns pertaining to your credit report would have to be addressed by our client.
Thank you,
****** *******
Compliance Specialist
Initial Complaint
Date:04/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email stating I owe $771.92 from 2 other businesses I have never heard of. ***************************** Original Account:**********************. Also I had previously filed bankruptcy and have not gotten any loans since 2021.Business Response
Date: 03/04/2025
Good afternoon,
In order for us to better assist you please call our office on the number provided on our correspondence. We would like to be able to discuss the issues you raised and answer any questions you may have.
Sincerely,
****** *******Initial Complaint
Date:10/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company bought fraudulent debt, which has already been settled with ********. A purchase was made using ********, the merchant never delivered the goods, the merchant refused to refund. ******** refused to refund. My bank successfully investigated and since ******** refused all attempts from my bank to come to a resolution, a charge back was issued. Indebted bought fraudulent debt, I will not pay.Business Response
Date: 02/08/2023
February 2, 2023
Better Business Bureau
Complainant: ****** ********
ID Number: ********
To Whom it May Concern,
Please accept this letter as a response to the above noted matter; the following are the details of our Investigation.
Our client, ********, placed *** ******' account in our office on 10/25/22, with a balance of $32.24.
Indebted received a request from Mr. ****** to cease contact on 10/26/22, both via email and an inbound call, of which we updated our files accordingly. At that time, the account was closed from our office and returned to ********. No further activity occurred on the account because of the request to cease communication.
To address the concerns regarding merchandise not being received, please note that refunds for undelivered or lost items are subject to each merchant's policy. Of which can be found on the merchant's website. ******** paid for the purchase made, however, they are unable to process refunds; It has to be initiated by the merchant. Mr. ****** filed a dispute with ******** on 9/10 for non-receipt of goods and services after making three payments, however he canceled the dispute on 9/23. ******** then resumed efforts to collect the fourth and final payment of $32.24.
Additionally, the details received from the Better Business Bureau have been provided to ******** for reference purposes.
Should Mr. ****** wish to discuss this matter further or discuss any additional
concerns, please contact ******** directly; they can be reached through their *******, ********, or *********.Sincerely,
****** ******** ********** **********
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