Complaints
Customer Complaints Summary
- 45 total complaints in the last 3 years.
- 33 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Indebted has collected money from me for an account through them but has failed to pay the original creditor for the debt owed to them. Either refund the money paid or provide proof that the original creditor received payment. Failure to comply is a violation of Federal Law and may incur civil/criminal liability.
Business Response
Date: 06/26/2025
Thank you for reaching out. The payment made to InDebted for your account was provided to the original creditor. After receiving this complaint, we reached out to them to make sure that their records are updated accordingly.Initial Complaint
Date:05/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Quite a few months ago, this started late last year, I begun receiving emails from them concerning fraudulent Klarna debts totaling $314.41. They were all disputed as it was proven the Klarna account was compromised and that the payments were reversed by the bank as they conducted a thorough fraud investigation. I never received a dispute response or decision since then.Business Response
Date: 06/02/2025
I'm writing to request an extension on responding to the complaint. We are working with our client to obtain the needed information to respond. Thank you for your consideration.Business Response
Date: 06/03/2025
Thank you for reaching out. Please contact InDebted for more details at ****************************************************************** at **************.Customer Answer
Date: 06/03/2025
Complaint: 23376563
I have reviewed the business' response and am rejecting it because: I have done that more than once and there have been times where I dont get an answer outright.
Sincerely,
*********** ******Business Response
Date: 06/04/2025
InDebted received additional documents from you on Monday, June 2. The Customer Experience team has submitted this information to our client. The Customer Experience team will be in touch once they've received a response from our client.Initial Complaint
Date:05/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
3/18/24 draft king casino. Indebted sent me a bill for $40 through trustly, I filled a dispute. This was on a bank inwhich I dnt have now. ******** indebted said they paid my deposit and the amount I deposited was not in my bank so they paid. Draftking or no other Casino even go through a secondary payment company it goes with your debit card or a particular game card or some of that Nation if you're not even take checks that I'm aware of and if the money is not in your bank it would not go through I am not affiliated with in debt so how can you pay something that and for someone you don't even know even if the company does through this I never signed up for it but I've never experienced any casino where if you didn't have the money in your account another company will pick it up It does it doesn't work that way Quite quite sureCustomer Answer
Date: 05/20/2025
I JUST WANT THEM TO STOP SENDING ME THAT BILL,, AND REMOVE IT FROM MY NAME AND ANY AFFILIATIONS LIKE DRAFTKING ACCOUNT, COLLECTIONS AND VOID IT FROM UP UNDER MY NAME AND REQUEST IT TO BE AS SETTLED WITH DRAFT KING, THE DEBTOR , INDEBT AND ANY WHERE ELES, CREDIT REPORT AND ANY INFORMATION PAST ON THAT WILL EFFECT MY ACCOUNTS WITH ANY AND EVERYBODY.. I WOULD LIKE A LETTER STATING THAT THE **** HAS BEEN DROPPED AND NO FINDINGS OF ME OWEING DRAFT KING OR THE INDEBT COLLECTOR. EMAILED OR LETTER/MAILED ME EXPLAINING THE MISUNDERSTANDING ON THEIR PART OR FALSE FINDINGS AND NONCOMPLIANCE WITH GETTING PERMISSION FROM ME THAT IT WAS OK TO USE THEIR SERVICE , THANK YOU...... IF I COULD OR IF THEIR IS A SUCH THING I WOULD LIKE TO RECIEVE AN SMALL TOKEN OF THEIR FAILURE TO CONDUCT THIS SITUATION, IM NOT ASKING FOR AN HARRASEMENT SETTLEMENT, BUT AN APPRECIATION TOKEN OF A MONETARY AMOUNT WILL BE SUFFIECIENT FOR THE TIME LOST , UNPAID TIME SPENT ON THIS ISSSUE WHILE HAVING TO STOP AND TAKE CARE OF A SITUATION THAT IS NOT OF MY ****** OR THAT I DID NOT DO, I DONT OWE OR EVEN ASK , SIGN ANYTHING OR EVEN VERBALLY TALK TO INDEBT ABOUT TAKING ON AN A BILL OR AN AMOUNT THAT IS NOT EVEN OPERATED IN THE WAY, THEY PERFORM BUSINESS. IF YOU DONT HAVE SUFFIENT MONEY IN YOUR ACCOUNT WITH ANY CASINO ONLINE , YOU WILL NOT, I REPEAT YOU WILL NOT BE ASK FOR OTHER OPTIONS BESIDES ANOTHER CREDIT CARD OF YOUR OWN OR DEBTED CARD, CASINO PREPAID CARDS OR NO OTHER OPTIONS THATS NOT LISTED UNDER THE GUILDLINESS OF THE DEPOSIT PAGE, AND ON DRAFT KINE, ****************, BET *** OR **** CASINO OR NONE OF THEM EVEN GIVE YOU AN OPTION FOR AN COMPANY TO PAY BECAUSE YOU DONT HAVE THE FUNDS AND THEY P ICK UP THE AMOUNT AND FORWARD IT FOR YOU, HECK THE CASINO IS NOT GIVING YOU THAT OPTION , EITHER YOU PAY OR YOU DONT PLAIN, SO THE **** AND SUFFERING THAT I INCOUNTERED WHILE GOING BACK AND FORTH WITH THE COMPANY TO RESOLVE THIS ISSUE, AND NOW THIS.........I FEEL A GIFT CARD OF $100 as a way of giving deepest apologies in this situation is good, unless something that may be of a better solution to this problems that's giving me an headache and a lot of wasted time on something that is not right. however BBB you may have a better solution along with just the fact of the bill and credit damage, thank you.. that's all im asking as my first solution, because of course if this situation is not resolve with you guys, i think of course i will and are entitled to other solutionsBusiness Response
Date: 05/28/2025
Hi, I'm writing to request additional time to respond to this complaint. We've escalated it to our client and are awaiting their response. Thank you!Business Response
Date: 06/02/2025
Thank you for reaching out. InDebted USA **** escalated this complaint to our client, Trustly. Trustly has requested that you reach out to them directly regarding your concern.Initial Complaint
Date:05/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a past due amount of around $29 for Possible finance. I made the payment to Indebted about 2 weeks ago and Possible says they have not received their payment. What is going on? Is this a legit business?Business Response
Date: 05/27/2025
Thank you for reaching out. InDebted is a legitimate business and partners with Possible Finance. Our records indicate the payment was made on May 6, 2025. We will escalate this concern to Possible Finance.Business Response
Date: 05/27/2025
I apologize for the delay in our response. I was out of the office last week due to a medical situation. Thank you!Initial Complaint
Date:04/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In February I started to receive collection calls from this company. They would try to verify my identity by asking me personal information at the beginning of the call. I continued to tell them that I would not provide anything of sorts as I have had identity theft over the years on multiple occasions. I will not provide my DOB, social, or any other personal info to someone I do not know. These people continued to call. They stated they were collecting for a company called *******. I then saw it reported on my credit report. I have since disputed it on my credit report. Indebted continued to call me and ask for personal info and I eventually told them I did not have knowledge of this debt and to stop calling. I sent them a letter as well. They continue to call with the most recent call yesterday, April 2nd 2025 around 515p. The woman asked for me by my full name and then identified herself as an agent of Indebted as she called from an 888 #. I told her I would not verify my info and I reminded her I had told them I had requested they stop calling. She told me to have a great day and hung up. I don't understand where the misunderstanding is here? I have disputed the debt. I don't owe the debt. I don't wish to be contacted repeatedly over this yet I continue to be contacted despite being asked not to. I was even sent letters dated 2/25 and 3/5. Same documents with different dates. No postmarks on the envelopes but I received them on 3/7 and 3/8. Why? There is no need to send me the same exact letter the next day. Are you abiding by the *****? I have sent this company a letter disputing the debt as well as a copy of proof to verify my identity theft-validation from the *********************, ************************, multiple police reports, and the ***. I'm not sure what else they need to cease communications to stop calling and get this corrected on my credit report.Business Response
Date: 04/25/2025
Thank you for reaching out. InDebted USA **** has ceased communications based on your request. Your account was returned to our client. If you have further questions, please contact the client directly to address your concerns.Initial Complaint
Date:03/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed my credit report and noticed an inaccurate and invalid account reported by *************************** Name]. This account is not valid, and its presence on my report is a violation of the Fair Credit Reporting Act (FCRA).Under the ****, all reported accounts must be accurate, verifiable, and legally collectible. This account does not meet these standards, and I am requesting its immediate removal. I have not received proper validation of this debt, and without sufficient proof, it should not be reported.I am formally disputing this entry and requesting that it be deleted from my credit report. If the furnisher cannot verify the accuracy and legitimacy of the account, it must be removed in compliance with federal law.Business Response
Date: 04/24/2025
Thank you for reaching out, InDebted USA **** does not furnish information to credit bureau agencies. On December 3, 2024, your account was returned to our client. If you have further questions, please contact the client directly to address your concerns.Business Response
Date: 04/24/2025
Good afternoon, I'm reaching out to advise you that ****** *******, Compliance Specialist for InDebted USA **** is no longer with the company. I just received five complaints that are overdue. I'm entering responses for the complaints, but wanted you to be aware of the reason for the delay. If you could remove Kirsty and add me as the contact for InDebted USA ****, I would greatly appreciate it. Please contact me at ********************************** if you need anything further. I sincerely apologize for the delay in our responses, but I was just made aware of them.Business Response
Date: 04/25/2025
Thank you for reaching out, InDebted USA **** does not furnish information to credit bureau agencies. On December 3, 2024, your account was returned to our client. If you have further questions, please contact the client directly to address your concerns.Initial Complaint
Date:02/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A fraudulent charge was made from my bank account for FanDuel Sportsbook in late December. This was not a charge I made and I disputed it with my bank, and it was investigated and refunded by my bank. I was notified by a questionable looking text message that indebted was trying to contact me for Trustly (the ******* pay partner). I have tried to call indebted five times to no avail. The only communication I can get is through scammy looking text messages and emails with replies every few days. Upon calling, its a 2 minute menu, only to get put to voicemail. This has happened each time and I have left messages. I cannot even play Fanduel Sportsbook in *******, so this doesn't even make sense simply if you look at my address. This company ***** with communication.Business Response
Date: 04/29/2025
Thank you for reaching out. InDebted mailed documentation to you regarding these charges.Business Response
Date: 04/29/2025
Good afternoon, I'm reaching out regarding delays in responding for InDebted USA **** I sincerely apologize for the delay. The employee handling BBB complaints is no longer with the company. There was a delay in the complaints being provided to me. If you have any questions or need anything further, please feel free to reach out to me at **********************************Initial Complaint
Date:01/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this credit with Zip, I do not have a contract with the collection agency ***************************, they did not provide me with the original contract as requested.Business Response
Date: 03/04/2025
Good afternoon,
In order for us to better assist you please call our office on the number provided on our correspondence. We would like to be able to discuss the issues you raised and answer any questions you may have.
Sincerely,
****** *******Initial Complaint
Date:01/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Indebted offered my son a reduced solution of paying 20% ($47.25) less to resolve the debt owed to Klarna. They made an offer of $189 to pay off a $236.25. My son paid the $189. Indebted applied the payment to ****** but didnt honor the 20% discount. Klarna still shows that $47.25 is owed. There should be no balance due to Klarna.Business Response
Date: 02/13/2025
Hello,
In order for us to better assist you please call our office on the number provided on our correspondence. We would like to be able to discuss the issues you raised and answer any questions you may have.
Sincerely,
Kirsty Cassidy
Customer Answer
Date: 02/14/2025
I filed a complaint against Indebted and Klarna for this issue, Klarna has resolved the issue. ThanksInitial Complaint
Date:01/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I not to liable for this debt with fineWise Bank or upstart small dollar loan trust. I do not have contract with indebted USA, Inc. they did not provide with original contract as requested.Customer Answer
Date: 01/24/2025
I am not liable for this debt with fineWise or upstart small loan trust. I do not have a contract with indebted USA, inc. they did not provide me with the original contract as requested.Business Response
Date: 03/04/2025
Good afternoon,
In order for us to better assist you please call our office on the number provided on our correspondence. We would like to be able to discuss the issues you raised and answer any questions you may have.
Sincerely,
****** *******
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