Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 6th I ordered over 600 worth of fabric. I attempted to contact them a number of times during the week, no response to email and could not leave a message on their service as they didnt accept them. on may 9th i filed a complaint with ****************. Within hours I miraculously got an email saying my order was shipped so I immediately cancel my request for inquiry with ****************. I then called Fashion fabrics and was able to speak to someone and they told me they had only shipped a partial order and had cancelled the remaining order because of the charge back. I have been recharged on **** since May 9th and have yet to receive a refund for items cancelled by fashion fabrics. I have made numerous calls to know avail. It has been over a month

  Business Response

  Date: 07/07/2025

  The customer called several times about this order.  She was informed every time she called that the chargeback was NOT dropped by **************** and we would send her proof.  Every time we told her that, she would hang up on us. On 6/11/25, the chargeback was finally resolved in our favor and we did process the refund per the customer's request for the balance of the order.  The customer is aware of this as of 6/16/25 when she called us angrily.  This matter is resolved and she has her money back.  This was in no fault of ours.  Had she not done a chargeback, we could have shipped the balance of her order to her as she wanted.  And when she supposedly called **************** to release the chargeback, they did not do so as it was still on the order.  We responded to the chargeback on our end.  That is the only reason it got released.  Again, this order is settled and she has her money back in the amount of $472.51 for the balance of her order.

• Initial Complaint

  Date:05/16/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company fails to fill orders and will not respond to requests for order updates.On Sunday, 5/4/25, I placed an order for two yards of fabric. After a week without an order update, I emailed customer service on 5/11/25 asking for an update on my order, to which I received an automated response noting I would hear back within ***** hours.When I did not receive an email response, I called customer service on 5/13/25. The customer service representative let me know she would investigate the issue and get back to me. Two days later, on 5/15/25, when I still had heard nothing, I requested that my credit card company investigate. At that point, without a response, I had to assume the company was fraudulent and never intended to ship my ***********, 5/16/25, I finally received a reply from customer service saying that the items could not be shipped because my credit card company had requested a chargeback. It seems the only way to get a reply from them is to threaten their purse.

• Initial Complaint

  Date:02/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Merchant did not ship all items in my order and is not available to resolve issues. Merchant shipped part of my order and will not refund or ship remaining order items.

  Business Response

  Date: 03/06/2025

  The customer contacted us in regards to the issue and we resolved the problem about the missing items and reshipped them to her.  They were missed in our warehouse.  We apologized for the inconvenience.  Attached are the emails and tracking proof with signature that they were received by the customer.

  Customer Answer

  Date: 03/06/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  Jenasys *******

• Initial Complaint

  Date:01/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON January 3rd of 2025 I ordered some material from this company, I still haven't recieved my order and they won't return my email I sent nor do they answer their phones, I requested that they either fill my order or give me a refund, they have done neither

  Business Response

  Date: 02/06/2025

  This customer never contacted us in regards to this order.  We show that she contacted us in regards to another order that she placed and was informed that our warehouse was backed up at that time.  She asked us if we were shipping from ***** and we informed her that we were not.  This order was delivered to her 1/25/25 through the ************ so she is in receipt of this order of Camel Quilt Blender Fabric.  When we explained that we did not ship from ***** in regards to her other order and we were behind, we did not hear back from the customer.  We can show the emails from that order and the tracking from this order showing it was delivered.  We apologize for the delay on the order.  We are now caught up in our warehouse and not experiencing any delays at this time.  We apologize for any inconvenience she may have experienced.

  Business Response

  Date: 02/06/2025

  This order was shipped out and the tracking information was sent to the customer.  It is estimated to be delivered to her 2/10/25 through the ***********.  There are delays in transit throughout the ******* as posted on the *********** website.

• Initial Complaint

  Date:10/22/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I return my purchase expecting a full refund with taxes and shipping. I was aware that return shipping was not refundable. I received a refund only for the fabric and taxes. This company keeps the money that customers pay for shipping. This is a scam the policy for returns is very vague and doesn't inform which shipping fees are not refundable.. I have included the return email and my receipt for the partial refund

• Initial Complaint

  Date:03/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order 2/4/24 with Denver Fabrics for two items with a total invoice of $32.09, order #DVF4538. I received one of the items - the second item showed it was being shipped separately on the packing slip. Ive never received the second item. I sent an email inquiring about the second shipment and did not get a response. Then I called Denver Fabrics with their number listed online and got a message to send an email. I emailed again mentioning Id already sent an email without any response. As of today, Ive not received the item nor received a response.

  Business Response

  Date: 03/21/2024

  On 2/8/24 a refund was processed for the item as shown on image and a notification was sent to the via email on the order that this item was sold out and refunded.  We do apologize if the customer did not see that email or did not see the refund back to their **** card ending in 4255 in the amount of $13.30, but we did refund them for this item.  We apologize for any inconvenience.

• Initial Complaint

  Date:02/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY ORDER IS FFC21660. I PLACED THIS ORDER VERY EARLY THIS MORNING FOR 8 YARDS OF Parasailing Turquoise Solid Stretch Cotton Chino Twill Woven Fabric × 8.0 yd AND 8 YARDS OF True Turquoise Solid Stretch Cotton Chino Twill Woven Fabric × 8.0 yd. NOW, THIS ORDER HAS STILL NOT BEEN FULFILLED! IF THIS IS NOT SHIPPED OUT WITHIN YOUR TIME FRAME THAT YOU GAVE ME, I WILL FILE A CHARGEBACK! SO YOU BETTER DO YOUR JOB AND GET MY ORDER OUT WITH THE ***CORRECT ITEMS***!!!! DO NOT MESS WITH ME! THERE HAVE BEEN SEVERAL COMPLAINTS MADE AGAINST THIS COMPANY FOR TAKING PEOPLES MONEY AND NOT FULFILLING AND SHIPPING OUT ORDERS! I AM NOT LETTING YOU DO THIS TO ME, SO TAKE HEED AND GET THIS ORDER OUT WITH THE CORRECT FABRIC AND COLOR!!!!

  Business Response

  Date: 02/13/2024

  The customer placed an order and emailed on the same day after we had already processed orders and we about to for the weekend.  Our website clearly states that orders take 2-5 business days to process and ship.  You can see the customers having not read our shipping policy or processing time being adamant about shipping right away.  Attached are her emails and claiming we do not respond to her, but then an email claiming that we did speak with her and to process her order only to get an email stating she would do a chargeback on her order, and then an email to cancel her order this morning.  We will cancel her order per her request and refund her money if she has not already processed a chargeback on her side.  This should bear no weight on our company as we have clearly done no wrong on our end.

  Customer Answer

  Date: 02/13/2024

  Complaint: ********
  
  
  
  I am rejecting this response because: They clearly are functionally illiterate.  They did NOT respond to my messages.  All they did do was send me the messages *I* wrote to them, but they said NOTHING.  Anyway, I will wait for the refund to show up, but if it does NOT show up, I will file a chargeback. I do NOT trust these people.  I don't believe they even KNOW what they are doing.  They don't update their website at all on what is available or sold out until WELL AFTER YOU PLACE AN ORDER WITH THEM.  I urge EVERYONE to stay away from this company.  They are not only functionally illiterate, but they are CROOKED.  I would be better off if I take a trip into New York and see if they have similar fabric there, where I can see it and GET IT, and not worried about my money being stolen from criminals like THIS outfit...  Stay far away.  You can tell by the very poor ratings that this company is to be stayed away from.  They SELL ITEMS THEY DON'T EVEN HAVE and CHARGE YOU FOR IT.  Then you never get it.  Very, very bad.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 02/14/2024

  We have done no wrong and have responded to all of the customers emails.  The customers order has been cancelled per her request and her ********** has been refunded in full.  The order was fulfilled in the order it was placed and she was contacted with a shorted piece as soon as the order was cut which happens occasionally with fabric rolls.  She did not read ANY of our company policies to see our processing time, shipping time, office ours, and that we can run out of fabrics as our fabrics are limited stock items that can not be reordered.  Attached is a copy of our company policies and a copy of proof of refund.  We are unsure why the customer continues to try give our company a bad reputation when we clearly state everything on our website which can be read prior to ordering so that you know what to expect.  When the contact form is filled out, it states our office hours, which her order and emails were placed prior to us being here.  We responded to her as soon as we got into the office and got to her email on Monday, January 12, 2024 after her order was placed after orders were already processed 1/9/24.  We get orders the following business day, so her order was received 1/12/24 when we received her emails also.  So we are not in the wrong with our policies, and we did contact the customer back as shown in the last response with all of the email attachments that were sent by the customer.  We have followed up with the customer stating that the order was cancelled and refunded per her request.  We did not receive any emails back from her after that.  We consider this matter closed.  We also feel that her comments are unfair to be publicly posted since we did no wrong in this case.

  Customer Answer

  Date: 02/15/2024

  Complaint: ********
  
  
  
  I still am rejecting this response because it is still wrong to sell items they don’t even have in their business and charge customers.  It’s a very bad policy.  Also, this business’s employees are all functional illiterates.  They can read, but they can’t send replies to my messages.  All I got in responses to **my** own messages and they have have not responded at all.  They clearly don’t know what they are doing.  They have duped other customers over by never shipping what they have ordered.  I don’t care if they send me all the policies in the WORLD.  Charging customers and never shipping what they had ordered is BAD BUSINESS. They should not be charging anyone money if they do not have the fabric, and it should NOT be listed on their website!  That is FRAUD.  These people are all crooks running a criminal enterprise, and what’s more is they are all uneducated and functional illiterates!  I WILL NOT DO BUSINESS WITH THEM EVER AGAIN.  

  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:08/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CANADIAN BUYERS BEWARE!!! They are charging EXORBITANT shipping rates that are highly unethical and probably not all legitimate. After paying $15 USD on their site, I was emailed saying that my package would have to be shipped in separate packages from 2 of their warehouses. Not understanding how this is the customer’s problem (that’s a business problem, and shouldn’t be a buyer’s concern where/
  how it ships), I agreed to pay the additional shipping costs to have both orders sent to me. I’ve been a bit under the weather the last few weeks so was hardly paying attention when 2 different emails came through asking me to pay the shipping fees, in order to have my shipments sent. Now reviewing my bank account, I’ve paid over $80 USD ($140 CAD) just to have these orders - $100 USD total nonetheless - shipped! I am furious that I paid almost the cost of the order itself just to have it shipped to me (not including the $15 USD I was initially charged on the site)! The worst part is, this order was placed and confirmed on July 17 and I still haven’t received it! Like, are the post people walking it over the border!?!? I could have driven to MO & LA and back to Toronto in this time, for less than what I spent on having it shipped to me! This is absurd, and absolutely the worst online experience I’ve had in over a decade, and I am an avid techie and online shopper who has previously dominated e-comm customer service roles. I believe a refund is in order to compensate me for overpayment of shipping, and delays in receiving the order. I’ve gotten stuff from CHINA faster than this! Sincerely, your first and last time buyer.

  Business Response

  Date: 08/03/2023

  The customer never contacted us about postage prior to filing this claim or we would have explained what we are explaining here.  The rates come directly from USPS.com based on THEIR rates.  You can see that we chose the cheapest rate options (both rate options attached-you can see weight at top).  The 2lb 6oz package would not have fit in the small flat rate box, so the next cheapest option was $34.65.  If the customer had an issue with the postage, she did not have to pay it and could have contacted us about it or cancelled her order if she felt the rate was too high.  But we are not padding the rates at all as you can see from the printed screenshots.  The Post Office has raised rates we do not know HOW MANY times in the last 2 years now.  We also explain on our site that if you are ordering from multiple warehouses that you will be charged separate shipping charges.  This is on our policy page.  We emailed the customer PRIOR to processing her order (which a copy is attached) and she told us to proceed with the order.  I have more attachments, but it will only let me send 5.  The shipments are both on their way.  They will not be scanned again until they reach Canada and are not considered lost packages until there is no movement for 10 or more business days per USPS.   We have done everything according to our site and agreement with our customer, so I feel that there is no wrongdoing in this case.  Paying the postage was at her option as she was sent an invoice.  We did not bill her card.  She paid the postage herself on our site.  I have copies of those invoices that were sent as well if needed.

• Initial Complaint

  Date:10/17/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered over $400 of fabric on 9/3/2022 (order ********). Contacted customer service multiple times regarding the status of the order, both email and over the phone. I was repeatedly told my order would ship "any day now" for several weeks. I emailed them again on 9/21 since the order still hadn't shipped and they said my shipping address was "rejected" for some reason. I confirmed the shipping address they had was correct, and also provided a different address to use if they still had trouble. As of today, 10/17/2022 the order still has not shipped, and I have not received any further communication from the merchant. This seems almost like fraud to me -- they take your money but do not ship the items. I see several other complaints regarding this company that are similar in nature.

  Business Response

  Date: 10/19/2022

  We are terribly sorry for any inconvenience.  It looks like the order came up as a suspicious charge that was held by our charge system.  The girl that emailed you did not look at the order and just assumed that it was a regular charge, but there was not an authorization in the order as it was not captured.  Unfortunately, since the charge on this order was never fully captured, the charge has expired and the fund were released back to the customers bank account.  

  The order will have to be reordered.  We do apologize for any inconvenience this has caused the customer.

  Here is a copy of the charge slip showing that it expired.

• Initial Complaint

  Date:08/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased $318.15 worth of fabric on 8/3/2022. I received 15 yards correctly but the last 10 yards were not the correct fabric, they were a much cheaper material that was clearly a different print and fabric. The fabric I purchased was $13.95/yard and I ordered 10 yards, representing a significant loss. I have attempted to contact the company repeatedly via emails, phone calls, and their direct contact submission form online over the past 2 1/2 weeks. I have received ONE response asking for the order number (which I had already submitted numerous times). I sent it again, along with all the photos and screen shots of my order, the incorrect material, and the package details. I have not had any further response from the company and the phone line now goes to a message that says "we are too short-staffed to answer the phone, please use our contact submission form".I would like the get the fabric that I ordered, but if that is not possible I insist on a refund. I am more than happy to return the junk fabric that was sent in error at the company's expense.

  Business Response

  Date: 08/31/2022

  This has been handled with the customer this morning after receiving the complaint.  We have had an employee that quit that handled our customer service emails and ***'s email was in the Spam folder for some reason.

  I located her emails and contacted her right away and have the correct fabric being sent, a return label emailed for the wrong fabric sent, and have refunded her original shipping charge for her inconvenience.
  

  Customer Answer

  Date: 09/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************