Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Transportation

Access2care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation.

Reviews

Customer Review Ratings

1

Average of 4 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Tierra B

    Date: 07/14/2025

    HORRIFIC I'M WRITING IN CAPS BECAUSE ANGER IS NOT THE WORD & THIS ACCESS2CARE DESERVES NO STARS BUT A MIDDLE-FINGER! I WORK AT A NURSING HOME FACILITY & TAKE PRIDE IN MY PATIENTS TREATING THEM AS MY OWN *********** KEEP GETTING DISAPPOINTED OVER & OVER AGAIN. NO CALLS, NO SHOWS AND THEY KEEP SENDING THE WRONG **** VEHICLE. IF I SAY WHEELCHAIR SERVICE THEN WHY DO YOU KEEP SENDING A CAR. DUMMIES NO ONE TAKES ACCOUNTABILITY FOR ANYTHING & WHEN YOU ASK FOR A SUPERVISOR THEY ALWAYS HANG UP ON YOU. I DEAL WITH TRANSPORTATION FOR MY *************** WONT LET ME MAKE A SUGGESTION OF THE COMPANY I CHOOSE. THEY CHOOSE THEIR OWN AND THEIR HORRIBLE. "WOW TRANSPORT" "ACS TRANSPORT" ARE HORRIBLE. I FLAGGED *********** STILL MANAGE TO SEND THEM WHEN THEY CANT EVEN REACH THE TRANSPORT COMPANY. I TOLD THEM DONT YOU THINK ITS UNPROFESSIONAL AND THE ***** GOES THAT HAS NOTHING TO DO WITH US. THEIR RATING SHOULD ME F-BOMBED ALL OVER WITH A SIDE OF KICK @** AETNA ******** IS RIPPING PEOPLES INSURANCE OFF. AND SHOULD BE SHUT DOWN. BBB NEEDS TO DO SOMETHING ABOUT THIS. PEOPLE DESERVE BETTER. YOUR BETTER OFF TAKING **** W/ WHEELCHAIR ACCESS

  • Sandy S.

    Date: 06/08/2024

    As an Anthem member I have transportation to my medical appointments and also certain fitness locations. I had a trip to a fitness center location; which was approved days earlier; and as I was waiting for my ride the Access 2 Care app notified me that my trip was cancelled. This was the second time in the same week that my ride was cancelled. The previous one was for a medical appointment.When I called Access2Care, when I gave my phone number the rep told me that the number was not the one in the system. I was told that I do not have rides to fitness centers. They called member services at ****** and the rep ********* that I do have rides to fitness centers. I was on the phone for more than 40 minutes trying to convince the Access2Care rep that I was covered for those rides. I asked for a supervisor and she did not put one on the phone. She stated her supervisor was checking out what my plan covered. Such incompetence is beyond me. How are these people trained? I have no confidence in Access2Care. I have a medical appointment in a few days and Im nervous my ride will get cancelled.

  • Ann L

    Date: 03/10/2024

    I booked access2care for a 12:45 appointment. They said be ready an hour before 11:45. The driver arrived at 11:20 and took off.

  • Melanie G

    Date: 03/21/2023

    They deserve a minus 5 stars. ***** ups inc. Mm ore attitude than the queen of England. I believe they collect a free paycheck to harass clients because they sure as **** can't get it right only having to press buttons! God forbid they continue having the same employees speak to clients because all they do is make disrespectful comments, always ending with a hold on and never return. Truly wasting taxpayer money and Access2Care eats the drivers tips because they piss off the client so much messing up the rides and then running their cornholes not willing to correct mistake #1. Worthless!

Access2care is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.