Complaints

This profile includes complaints for Build-A-Bear Workshop, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Build-A-Bear Workshop, Inc. has 123 locations, listed below.

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  Build-A-Bear Workshop, Inc.

  415 S 18th St Ste 102 Saint Louis, MO 63103-2269

  
• 

  Build-A-Bear, Inc.

  160 North Gulph Road Space Y-2 King Of Prussia, PA 19406

• 

  Build-A-Bear Workshop, Inc.

  14700 E Indiana Ave Spc 1126 Spokane Vly, WA 99216

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  Build-A-Bear, Inc.

  1250 Baltimore Pike Springfield, PA 19064

• 

  Build-A-Bear, Inc.

  2300 East Lincoln Highway Langhorne, PA 19047

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a disturbing experience on 12/15/2022 at Build A Bear. When in the store, I watched a store associate attentively stuff a bear for an older couple. They were both offered a heart to put inside their bear, as well as the opportunity to check the stuffing to see if it was to their liking. I did not know this was protocol as it was my first time in the store. When it was my turn to stuff my character, I handed over the plush and the sound mechanism to put inside. The associate started out with allowing me to press a pedal to fill the plush and then appeared to became more and more reserved through the process. I was not offered a red heart to put inside the plush nor the opportunity to feel the stuffing to see if it was firm enough. The sound mechanism was placed in the chest area when it was my thought that it was supposed to go in the hand. The associate then handed me the plush nonchalantly after closing it up. I walked away feeling wronged and slighted. I told the associate at the register that I could barely hear the sound and she said that the music in the store is probably drowning it out. After paying, I decided to observe the same associate with other customers to test if it was just me that she acted poorly towards. Two women had plushes to stuff and were offered hearts and the opportunity to check the stuffing. She was very interactive with both of them. At that point I began to feel that the associates actions were racially motivated and done subtly as to not be glaringly detectable. I’m certain the store tape would show the stark contrast between my service and the service of those before and after me. The store is located in the ****** **** ***** ****** **** **. I am strongly considering legal action against the corporation. My cost out of pocket is 56.99 for plush with accessories and 50.00 for two gift cards totaling 106.99.

  

  Business Response

  Date: 01/30/2023

  We would be happy to assist! We contacted ***** twice by phone with no response to the message left on 1/20/23. We also sent her an email on 1/25/23 with no response. Thank you!

• Initial Complaint

  Date:12/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Build a bear charged me twice for an order and refuses to return the stolen money. I paid 76.11 on november 30th and it took the money then, and now today they stole an extra 76.11

  

  Business Response

  Date: 01/17/2023

  ***** contacted us and we explained that, for her order, there was an "authorization" amount and then a true capture of funds for the order. After researching her concern, we verified that *****'s funds were only captured one time. Thank you!