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          Find a Location

          Build-A-Bear Workshop, Inc. has 122 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Build-A-Bear Workshop, Inc.

              415 S 18th St Ste 102 Saint Louis, MO 63103-2269

              BBB Accredited Business

            • Build-A-Bear Workshop, Inc.

              67 West County Ctr Saint Louis, MO 63131-3701

            • Build-A-Bear Workshop, Inc.

              6170 Grand Ave Ste 519 Gurnee, IL 60031-4547

            • Build-A-Bear Workshop, Inc.

              8700 NE Vancouver Mall Dr Ste 132 Vancouver, WA 98662

            • Build-A-Bear, Inc.

              160 North Gulph Road Space Y-2 King Of Prussia, PA 19406

            Business ProfileBuild-A-Bear Workshop, Inc.

            Toys
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:
            Consumers should take into consideration the company's size in relation to its complaint volume.  BBB has determined that the complaints received against Build-A-Bear Workshop are either normal for its industry or a result of the COVID-19 pandemic  The company has been responsive to all concerns brought to its attention. 
            See all additional business information

            Contact Information

            415 S 18th St Ste 102

            Saint Louis, MO 63103-2269

            Visit Website
            (314) 423-8000

            Business hours

            10:00 AM - 6:00 PM
            Business Hours
            10:00 AM - 6:00 PM
            10:00 AM - 6:00 PM
            10:00 AM - 6:00 PM
            10:00 AM - 6:00 PM
            10:00 AM - 6:00 PM
            10:00 AM - 6:00 PM
            10:00 AM - 6:00 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.23/5

            Average of 39 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            139 complaints closed in last 3 years

            52 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/31/2000

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Toys, Doll Accessories, Doll Clothing, Doll Making Supplies, Dolls, Toy Making Supplies

            Business Details

            This is a multi-location business.

            Find a Location

            Build-A-Bear Workshop, Inc. has 122 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Build-A-Bear Workshop, Inc.

                415 S 18th St Ste 102 Saint Louis, MO 63103-2269

                BBB Accredited Business

              • Build-A-Bear Workshop, Inc.

                67 West County Ctr Saint Louis, MO 63131-3701

              • Build-A-Bear Workshop, Inc.

                6170 Grand Ave Ste 519 Gurnee, IL 60031-4547

              • Build-A-Bear Workshop, Inc.

                8700 NE Vancouver Mall Dr Ste 132 Vancouver, WA 98662

              • Build-A-Bear, Inc.

                160 North Gulph Road Space Y-2 King Of Prussia, PA 19406

              Location of This Business
              415 S 18th St Ste 102, Saint Louis, MO 63103-2269
              BBB File Opened:
              7/31/2000
              Years in Business:
              26
              Business Started:
              9/8/1997
              Business Started Locally:
              9/8/1997
              Business Incorporated:
              3/31/2000
              Accredited Since:
              7/31/2000
              Type of Entity:
              Corporation
              Hours of Operation

              Primary

              M:
              10:00 AM - 6:00 PM
              T:
              10:00 AM - 6:00 PM
              W:
              10:00 AM - 6:00 PM
              Th:
              10:00 AM - 6:00 PM
              F:
              10:00 AM - 6:00 PM
              Sa:
              10:00 AM - 6:00 PM
              Su:
              10:00 AM - 6:00 PM
              Business Management
              • Ms. Sharon Price John, President & CEO
              • Ms. Cheryl McGinnis, Customer Service Manager
              • Ms. Arvetta Powell, Vice President of Human Resources
              Contact Information

              Principal

              • Ms. Sharon Price John, President & CEO
              • Ms. Cheryl McGinnis, Customer Service Manager
              • Ms. Arvetta Powell, Vice President of Human Resources

              Customer Contact

              • Ms. Cheryl McGinnis, Customer Service Manager
              Read More Business Details and See Alerts

              Customer Complaints

              139 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/25/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I ordered a few items and I told the company Im traveling out of state so to please cancel my order and they refused and told me it can maybe be cancel or be delivered back to them if nobody answers the door. Then I am told by the company the package was delivered and I call a neighbor and they said they dont see anything at my door. I contacted the carrier and they told me the company is the one who needs to file a claim and they were the ones supposed to call to cancel the delivery. In the images provided it shows I tried cancelling the order days ahead of time.
              Read More
              Read 138 More Complaints

              Customer Reviews

              39 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Amber W

              02/29/2024

              I was wanting to get my niece a bear with a recording of her dad's last voicmail to her before he passed away, little to find out they can't record it Because it's in Spanish! I don't understand why they can't record a message just because the recording is in a different language. I would not of bought a 75 dollar stuffed animal if I knew they wouldn't be able to record a simple beautiful message just because it isn't in English??
              Read 38 More Customer Reviews

              Local BBB

              BBB of Eastern & Southwest Missouri & Southern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

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              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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