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Business Profile

Toys

Build-A-Bear Workshop, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB
Visit Website(314) 423-8000Write a Review

About

Important information

  • Customer Complaint:
    Build-A-Bear Workshop complaints generally pertain to damaged merchandise, shipping problems, difficulty obtaining a refund, and difficulty reaching a representative of the company.  The company has addressed all complaints brought to its attention.

Overview

Build-A-Bear Workshop, Inc.

415 S 18th St Ste 102

Saint Louis, MO 63103-2269

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See Hours
Operating Hours
9:00 AM - 5:00 PM
9:00 AM - 5:00 PM
9:00 AM - 5:00 PM
9:00 AM - 5:00 PM
9:00 AM - 5:00 PM
Closed
Closed

Find a Location

Build-A-Bear Workshop, Inc. has 123 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    BBB Accreditation & Rating

    Build-A-Bear Workshop, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Rating

    A+

    Reasons for rating

    • Customer Reviews are not used in the calculation of the BBB Letter Grade Rating.
    More InformationHow are BBB ratings calculated?

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    About This Business

    Build-A-Bear Workshop, Inc. provides customizable stuffed animals and related retail services, including plush toys, clothing, accessories, recorded audio components, and themed collections tied to entertainment properties. The company assists customers with selecting a plush item, adding components such as sounds or clothing, personalizing gifts, and completing purchases through in-store workshops and online ordering tools.

    BBB Accredited Since: 7/31/2000

    Years in Business: 28

    Products and Services

    Build-A-Bear Workshop, Inc. offers the following products and services:
    Custom stuffed animals: Plush animals offered in multiple categories, including bears, animals, characters, and seasonal designs, with optional personalization features.
    Plush clothing and accessories: Apparel, costumes, footwear, and accessory items designed for specific plush body types.
    Recorded voice components: Audio devices that allow customers to record and insert a spoken message into a stuffed animal.
    Gift items: Gift cards, embroidered items, and themed gift products offered for various occasions.
    Build-A-Bear experiences: Retail workshop activities and structured event offerings, including parties and corporate events booked through the website.

    Business Details

    Local BBB:
    BBB Serving Greater Missouri & Southern Illinois
    BBB File Opened:
    7/31/2000
    Business Started:
    9/8/1997
    Business Started Locally:
    9/8/1997
    Business Incorporated:
    3/31/2000
    Type of Entity:
    Corporation
    Business Management:
    Roz Johnson, Senior Vice President

    Additional Contact Information

    Social Media

    Additional Information

    Payment methods
    • Cash
    • MasterCard
    • Visa
    • Credit Card
    Business Categories
    Toys, Dolls, Doll Accessories, Doll Clothing, Toy Making Supplies, Doll Making Supplies

    Latest Reviews

    • Iesha A

      "Ive been a faithful customer for years and never had a problem. But on 11/16 Im trying to use the 10 off 40 coupon The lady tells me it expires but then checks my account to verify I put the birthday right then tried to put it in manually and it didnt work She then advised me to call customer service that they can help Customer phone service is terrible I recorded the interaction the representative came off unwilling to help then honestly they lost a customer over $10 As an adult I dont appreciate being spoken to as a child." ... Read full review

    • Britney C

      "I would give negative stats if I could. On September 1, 2025, my family and I visited REMOVEDat the REMOVEDin REMOVED, IN for what was supposed to be a special annual traditionpurchasing birthday bears for our children." ... Read full review

    • Thomas M

      "I have spent an hour trying to get an online exclusive plush. Their website cannot handle the traffic." ... Read full review

    View all Reviews

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    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.